What does a front office coordinator do?

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

These skill sets are where the common ground ends though. The responsibilities of a front office coordinator are more likely to require skills like "patients," "insurance verification," "appointment scheduling," and "hipaa." On the other hand, a job as an office clerk requires skills like "office machines," "word processing," "scheduling appointments," and "clerical support." As you can see, what employees do in each career varies considerably.

An office worker is responsible for performing administrative and clerical duties to support the daily operations of the business. Office workers assist in receiving calls to respond to the clients' inquiries and concerns, as well as welcoming visitors, verifying their appointments, and leading them to the appropriate personnel and department for their business needs. They also do data processing, sorting mail, and filing documents for easy retrieval and reference, especially during meetings and company activities.

Each career also uses different skills, according to real front office coordinator resumes. While front office coordinator responsibilities can utilize skills like "patients," "insurance verification," "appointment scheduling," and "hipaa," office workers use skills like "administrative tasks," "scheduling appointments," "word processing," and "office machines."

A scheduling coordinator is responsible for arranging the calendars and managing the appointments of a senior employee. Scheduling coordinators keep a record of meetings, reminding the key personnel as well as other participants of any schedule adjustments and cancellations. They are also responsible for booking venues for events and processing travel arrangements, following the specifications of the head personnel. A scheduling coordinator must be detail-oriented, as well as having excellent communication and organization skills to answer schedule queries and perform administrative tasks as needed.

The required skills of the two careers differ considerably. For example, front office coordinators are more likely to have skills like "patient referrals," "patient insurance," "physical therapy," and "patient check." But a scheduling coordinator is more likely to have skills like "medical terminology," "home health," "surgery," and "phone calls."

A referral coordinator works with insurance companies and care providers to share essential patient information and assists primarily in scheduling appointments and managing health insurance issues. As a referral coordinator, you will work directly with the patient, patient families, or even social workers, depending on the job and patient needs. Other job responsibilities include general administrative or clerical tasks such as setting up appointments for new and existing patients, verifying insurance information before appointments, and answering phone calls.

Even though a few skill sets overlap between front office coordinators and referral coordinators, there are some differences that are important to note. For one, a front office coordinator might have more use for skills like "office equipment," "patient check," "payroll," and "patient flow." Meanwhile, some responsibilities of referral coordinators require skills like "medical terminology," "phone calls," "home health," and "strong customer service. "