What Does a Front Office Coordinator Do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

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Front Office Coordinator Responsibilities

Here are examples of responsibilities from real front office coordinator resumes representing typical tasks they are likely to perform in their roles.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.
Maintain confidentiality and adhere to HIPAA guidelines when release medical records.
Ensure both dentist and hygienist schedules are coordinated accurately and effectively to promote optimum treatment of patients.
Provide direct administration to all case management technicians and assist department manager and department director in leading outpatient rehabilitation departments.
Administer vaccines, perform phlebotomy and obtain specimens for processing.
Perform phlebotomy, laboratory procedures, assist in exams with physician.
Coordinate and supervise all patient referral authorization and the maintenance of patient appointment schedules using IDX system.

Front Office Coordinator Job Description

When it comes to understanding what a front office coordinator does, you may be wondering, "should I become a front office coordinator?" The data included in this section may help you decide. Compared to other jobs, front office coordinators have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of front office coordinator opportunities that are predicted to open up by 2028 is -110,600.

A front office coordinator annual salary averages $32,844, which breaks down to $15.79 an hour. However, front office coordinators can earn anywhere from upwards of $25,000 to $42,000 a year. This means that the top-earning front office coordinators make $16,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a front office coordinator. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an office clerk, office worker, scheduling coordinator, and referral coordinator.

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12 Front Office Coordinator Resume Examples

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Eric Kelly Front Office Coordinator Contact Information Baltimore, MD (440) 555-0428 ekelly@example.com Skills Financial Crimes Patient Referrals Process Applications Background Checks New Leases Computer System Patient Accounts Scheduling Meetings Medical Supplies Billing Information Employment History Front Office Coordinator 2020 - Present Johns Hopkins University Baltimore, MD Managed the front desk, including greeting visitors and responding to telephone calls and in-person requests for information. Respond to calls from insurance and lawyers concerning personal injury/workers' compensation cases and providing appropriate medical records. Implemented Primavera version 6.7.0 and Schedule a ALKY unit. Managed customer problems and customer service. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Worked with patients and insurance companies to resolve dental benefit issues. Business Office Clerk 2019 - 2020 Amedisys Baton Rouge, LA Assisted the Business Office Manager with ordering office supplies. Participate in a collaborative manner to assist in timely submission of billing and payroll with 97% accuracy made. Posted all clinical visits for billing and payroll. Leasing Agent 2015 - 2019 Lincoln Property Company Dallas, TX Manage front end, greet and tour prospects, process applications, manage communication and software through real page database. Drive occupancy rate in a highly competitive market. Performed all facets of property management services. Maintain all prospect and resident data in Yardi. Education High School Diploma 2015 - 2015


Karen Morales Front Office Coordinator Contact Info Chester, VA (650) 555-5416 kmorales@example.com Skills Organizational DevelopmentHotel ServicesApplicant FlowOversightStaff MembersBusiness PartnersPeoplesoftAdministrative TasksInsurance CompaniesMedicaid Employment History Front Office Coordinator 2018 - Present Va Physicians For Women Chester, VA Collaborate with office managers to implement effective patient access services and improve patient experience. Partner with patients and their families in patient care. Checked out patients and entered patient charges using ICD-9 and CPT codes. Verify payments and denials with insurance companies. Office Clerical Assistant 2017 - 2018 Amazon Chester, VA Water, L&I and Executive offices Sending documents to troops overseas with a non-profit organization as a Volunteer. Use of QuickBooks for billing and pay workers. Performed a variety of Internet research functions for government contracting and filing systems. Human Resources Associate 2009 - 2017 Amazon Chester, VA Owned HR POC role for both business units in the absence of an onsite HRBP. Set expectations among the management team in order to modify documentation procedures and increase legal/corporate partnership. Collaborated with multiple departments conducting new hire orientations, safety talks, interview loops and associate performance reviews. Conducted audits of labor relations policies and procedures to ensure consistency in application. Education High School Diploma 2009 - 2009


Virginia Hicks Front Office Coordinator Kenner, LA (700) 555-0699 vhicks@example.com Experience Front Office Coordinator2020 - Present MHM Services•Kenner, LA Filed accident claims and workers compensation claims with their insurance companies. Process insurance forms and Prior Authorization claims. Screened calls and incoming correspondence for attorneys and staff members. Followed HIPAA guidelines as well as all other Standard Operating Procedures. Audit client files for validity and purge old files. Provided routine patient care for an assigned doctor within a cardiology office. Chiropractic Assistant/Receptionist2018 - 2020 D-R SERVICES•Kenner, LA Input payments from insurance companies as well as submit pre-authorizations to insurance companies. Front desk/Billing Greet patients, schedule appointments, file patient charts Call insurance companies and check the status of insurance policies Communicate with insurance companies on claims and authorizations, assist with billing and ICD-9 and ICD-10 coding, and collect payments. Experience in assisting with direct patient care, devices, routine laboratory functions and patient record and office management. School Counseling Internship2017 - 2018 Clark County School District•Kahoka, MO Attended mandatory trainings (Suicide Assessment, Crisis Intervention, Threat Assessment, etc. Administered classroom guidance lessons which addressed academic, career, personal/social development. Served as the student career awareness representative. Facilitated crisis intervention for students when difficult situations arose such as domestic abuse, pending felonies/misdemeanors, pregnancy and homelessness. Co-facilitated small groups to help students develop peer relationships. Skills High VolumePatient CareDepartment HeadsCollegesOshaStaff MeetingsSmall GroupsCrisis InterventionTaking MessagesNew Patient Information Education Master's Degree English2016 - 2017 New York University•New York, NY Bachelor's Degree English2013 - 2016 Montclair State University•Montclair, NJ

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Front Office Coordinator Skills and Personality Traits

We calculated that 27% of Front Office Coordinators are proficient in Patients, Customer Service, and Data Entry. They’re also known for soft skills such as Integrity, Detail oriented, and Customer-service skills.

We break down the percentage of Front Office Coordinators that have these skills listed on their resume here:

Patients, 27%
Ensured both dentist and hygienist schedules were coordinated accurately and effectively to promote optimum treatment of patients.
Customer Service, 11%
Facilitate daily administrative duties, including customer service, ordering diagnostic testing, managing the office and medical supply inventory.
Data Entry, 5%
Coordinated systems and procedures with medical records, data entry and personnel functions to ensure efficiency and accuracy in operations.
Front Desk, 4%
Managed the receptionist/front desk area, including greeting visitors and responding to telephone and in-person requests for information.
Insurance Verification, 4%
Processed payments via cash/check/credit/insurance verification.
Patient Charts, 3%
Checked in and scheduled all patients, maintained/updated insurance information, processed prescription refills, and filed/maintained patient charts.

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"patients," "customer service," and "data entry" aren't the only skills we found front office coordinators list on their resumes. In fact, there's a whole list of front office coordinator responsibilities that we found, including:

Another commonly found skill for being able to perform front office coordinator duties is the following: detail oriented. According to a front office coordinator resume, "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Check out this example of how front office coordinators use detail oriented: "act as the hr representative to associates and process new hire paperwork and on-boarding details. "

Another skill that is quite popular among front office coordinators is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a front office coordinator resume: "general office clerks often provide general information to company staff, customers, or the public" This example from a resume shows how this skill is used: "processed insurance claims for customers on behalf of various vendors. "

As part of the front office coordinator description, you might find that one of the skills that might be helpful to the job is "organizational skills." A front office coordinator resume included this snippet: "general office clerks file and retrieve records" This skill could be useful in this scenario: "earned "outstanding" rating on reviews, recognized for high-quality work, organizational strengths and exceptional customer service delivery. "

See the full list of front office coordinator skills.

Before becoming a front office coordinator, 37.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.1% front office coordinators went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some front office coordinators have a college degree. But about one out of every four front office coordinators didn't attend college at all.

Those front office coordinators who do attend college, typically earn either a business degree or a health care administration degree. Less commonly earned degrees for front office coordinators include a psychology degree or a medical assisting services degree.

Once you're ready to become a front office coordinator, you should explore the companies that typically hire front office coordinators. According to front office coordinator resumes that we searched through, front office coordinators are hired the most by Healogics, University of Maryland Medical System, and Alliance Physical Therapy Partners. Currently, Healogics has 97 front office coordinator job openings, while there are 14 at University of Maryland Medical System and 13 at Alliance Physical Therapy Partners.

But if you're interested in companies where you might earn a high salary, front office coordinators tend to earn the biggest salaries at University of California, Berkeley, Hyatt Hotels, and Spaulding Rehabilitation Hospital. Take University of California, Berkeley for example. The median front office coordinator salary is $47,487. At Hyatt Hotels, front office coordinators earn an average of $38,191, while the average at Spaulding Rehabilitation Hospital is $37,559. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on front office coordinator salaries across the United States.

We also looked into companies who hire front office coordinators from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Express Employment Professionals International HQ, Johns Hopkins University, and Concentra.

The three companies that hire the most prestigious front office coordinators are:

Healogics97 Front Office Coordinators Jobs
University of Maryland Medical System14 Front Office Coordinators Jobs
Alliance Physical Therapy Partners13 Front Office Coordinators Jobs

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What Office Clerks Do

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

In this section, we take a look at the annual salaries of other professions. Take office clerk for example. On average, the office clerks annual salary is $1,917 lower than what front office coordinators make on average every year.

Even though front office coordinators and office clerks have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, data entry, and front desk in the day-to-day roles.

These skill sets are where the common ground ends though. A front office coordinator responsibility is more likely to require skills like "patients," "insurance verification," "appointment scheduling," and "hipaa." Whereas a office clerk requires skills like "office machines," "word processing," "scheduling appointments," and "clerical support." Just by understanding these different skills you can see how different these careers are.

Office clerks tend to make the most money in the transportation industry by averaging a salary of $31,504. In contrast, front office coordinators make the biggest average salary of $32,333 in the health care industry.

Office clerks tend to reach similar levels of education than front office coordinators. In fact, office clerks are 0.7% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.

What Are The Duties Of an Office Worker?

An office worker is responsible for performing administrative and clerical duties to support the daily operations of the business. Office workers assist in receiving calls to respond to the clients' inquiries and concerns, as well as welcoming visitors, verifying their appointments, and leading them to the appropriate personnel and department for their business needs. They also do data processing, sorting mail, and filing documents for easy retrieval and reference, especially during meetings and company activities.

Next up, we have the office worker profession to look over. This career brings along a higher average salary when compared to a front office coordinator annual salary. In fact, office workers salary difference is $8,159 higher than the salary of front office coordinators per year.

A similarity between the two careers of front office coordinators and office workers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "data entry," and "front desk. "

But both careers also use different skills, according to real front office coordinator resumes. While front office coordinator responsibilities can utilize skills like "patients," "insurance verification," "appointment scheduling," and "hipaa," some office workers use skills like "administrative tasks," "scheduling appointments," "word processing," and "office machines."

On average, office workers earn a higher salary than front office coordinators. There are industries that support higher salaries in each profession respectively. Interestingly enough, office workers earn the most pay in the education industry with an average salary of $40,267. Whereas, front office coordinators have higher paychecks in the health care industry where they earn an average of $32,333.

On the topic of education, office workers earn similar levels of education than front office coordinators. In general, they're 0.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

How a Scheduling Coordinator Compares

A scheduling coordinator is responsible for arranging the calendars and managing the appointments of a senior employee. Scheduling coordinators keep a record of meetings, reminding the key personnel as well as other participants of any schedule adjustments and cancellations. They are also responsible for booking venues for events and processing travel arrangements, following the specifications of the head personnel. A scheduling coordinator must be detail-oriented, as well as having excellent communication and organization skills to answer schedule queries and perform administrative tasks as needed.

Let's now take a look at the scheduling coordinator profession. On average, these workers make higher salaries than front office coordinators with a $3,649 difference per year.

By looking over several front office coordinators and scheduling coordinators resumes, we found that both roles utilize similar skills, such as "patients," "customer service," and "data entry." But beyond that the careers look very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from front office coordinators resumes, they are more likely to have skills like "patient referrals," "patient insurance," "physical therapy," and "patient check." But a scheduling coordinator might have skills like "medical terminology," "home health," "surgery," and "phone calls."

Additionally, scheduling coordinators earn a higher salary in the health care industry compared to other industries. In this industry, they receive an average salary of $35,624. Additionally, front office coordinators earn an average salary of $32,333 in the health care industry.

Scheduling coordinators are known to earn similar educational levels when compared to front office coordinators. Additionally, they're 0.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

Description Of a Referral Coordinator

A referral coordinator works with insurance companies and care providers to share essential patient information and assists primarily in scheduling appointments and managing health insurance issues. As a referral coordinator, you will work directly with the patient, patient families, or even social workers, depending on the job and patient needs. Other job responsibilities include general administrative or clerical tasks such as setting up appointments for new and existing patients, verifying insurance information before appointments, and answering phone calls.

The fourth career we look at typically earns higher pay than front office coordinators. On average, referral coordinators earn a difference of $2,335 higher per year.

While both front office coordinators and referral coordinators complete day-to-day tasks using similar skills like patients, customer service, and data entry, the two careers also vary in other skills.

Even though a few skill sets overlap, there are some differences that are important to note. For one, a front office coordinator might have more use for skills like "office equipment," "patient check," "payroll," and "patient flow." Meanwhile, some referral coordinators might include skills like "medical terminology," "phone calls," "home health," and "strong customer service" on their resume.

Now, let's take a closer look at the financials in each career. The health care industry tends to pay more for referral coordinators with an average of $35,297. While the highest front office coordinator annual salary comes from the health care industry.

In general, referral coordinators reach similar levels of education when compared to front office coordinators resumes. Referral coordinators are 2.1% more likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020