How To Become A Front Office Manager: What It Is and Career Path

What is a front office manager and how to become one

Updated January 8, 2025

4 min read

The front office manager is a hands-on managerial position in which the manager oversees several employees' results, ensuring that they communicate respectfully and abide by corporate policies with customers. The front office manager should also be able to deal easily with consumer grievances or conflicts between subordinates.

In addition to day-to-day management, she/he must build methods to improve staff productivity and customer loyalty. They must be able to communicate easily with employees and report to their supervisors.

Most employers typically require a bachelor's degree in a sales or business field such as management or finance for a front office manager; however, some companies may accept a high school diploma or GED.

Previous experience in the company's specialty area, such as hotels or theme parks, is needed. As a manager in this role, you'll have a good understanding of general practices and techniques in the industry, which could earn you upwards of $40,000 per year.

ScoreFront Office ManagerUS Average

Salary

4.1

Avg. Salary $52,141

Avg. Salary $59,228

Stability level

8.0

Growth rate 18%

Growth rate 0.3%

Diversity

4.3

Race

American Indian and Alaska Native 0.64%

Asian 5.36%

Black or African American 10.15%

Hispanic or Latino 19.20%

Unknown 4.74%

White 59.91%

Gender

female 67.78%

male 32.22%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a front office manager

Explore front office manager education requirements

Most common front office manager degrees

Bachelor's

48.5 %

Associate

23.2 %

High School Diploma

14.5 %

Start to develop specific front office manager skills

Skills	Percentages
Customer Service	12.68%
Reservations	10.97%
Guest Service	9.52%
Payroll	6.16%
Patients	5.93%

Complete relevant front office manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New front office managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front office manager based on U.S. Bureau of Labor Statistics data and data from real front office manager resumes.

Research front office manager duties and responsibilities

Serve as managing department head of the newly create small meetings group focusing on short-term incremental business across all Marriott brands.
Process monthly and quarterly taxes * deliver payroll weekly * manage accounts payable/receivable * schedule appointments * direct phone calls
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Direct all guest service associates, reception managers, agents and PBX with full fiscal responsibilities, including budgeting and forecasting.

Prepare your front office manager resume

When your background is strong enough, you can start writing your front office manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front office manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front office manager resume templates

Build a professional front office manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front office manager resume.