The front office manager is a hands-on managerial position in which the manager oversees several employees' results, ensuring that they communicate respectfully and abide by corporate policies with customers. The front office manager should also be able to deal easily with consumer grievances or conflicts between subordinates.
In addition to day-to-day management, she/he must build methods to improve staff productivity and customer loyalty. They must be able to communicate easily with employees and report to their supervisors.
Most employers typically require a bachelor's degree in a sales or business field such as management or finance for a front office manager; however, some companies may accept a high school diploma or GED.
Previous experience in the company's specialty area, such as hotels or theme parks, is needed. As a manager in this role, you'll have a good understanding of general practices and techniques in the industry, which could earn you upwards of $40,000 per year.
Front Office Manager Overview
Front Office Manager Careers
There is more than meets the eye when it comes to being a front office manager. For example, did you know that they make an average of $24.52 an hour? That's $51,005 a year!
Between 2018 and 2028, the career is expected to grow 1% and produce 600 job opportunities across the U.S.
What Does a Front Office Manager Do
There are certain skills that many front office managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, customer-service skills and leadership skills.
When it comes to the most important skills required to be a front office manager, we found that a lot of resumes listed 14.3% of front office managers included procedures, while 13.8% of resumes included guest service, and 12.4% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the front office manager job title. But what industry to start with? Most front office managers actually find jobs in the hospitality and retail industries.
How To Become a Front Office Manager
If you're interested in becoming a front office manager, one of the first things to consider is how much education you need. We've determined that 40.1% of front office managers have a bachelor's degree. In terms of higher education levels, we found that 6.3% of front office managers have master's degrees. Even though some front office managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a front office manager. When we researched the most common majors for a front office manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on front office manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a front office manager. In fact, many front office manager jobs require experience in a role such as front desk agent. Meanwhile, many front office managers also have previous career experience in roles such as front office supervisor or assistant front office manager.
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Front Office Manager Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a front office manager can determine their career goals through the career progression. For example, they could start out with a role such as general manager, progress to a title such as food service director and then eventually end up with the title food service director.
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Average Salary for a Front Office Manager
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Springhill Suites Carlstadt Front Office Manager Front Office Manager | Springhill Suites Carlstadt Springhill Suites Carlstadt | 01/29/2021 01/29/2021 | $53,79001/29/2021 $53,790 |
State of Oklahoma Front Office Manager II Front Office Manager II | State of Oklahoma State of Oklahoma | 01/23/2021 01/23/2021 | $32,00001/23/2021 $32,000 |
Spherion Staffing Services Front Office Manager Front Office Manager | Spherion Staffing Services Spherion Staffing Services | 01/20/2021 01/20/2021 | $20,87001/20/2021 $20,870 |
Randstad Front Office Manager Front Office Manager | Randstad Randstad | 01/13/2021 01/13/2021 | $33,39201/13/2021 $33,392 |
Robert Half Manager, Centralized Front Office Manager, Centralized Front Office | Robert Half Robert Half | 11/19/2020 11/19/2020 | $65,00011/19/2020 $65,000 |
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Front Office Manager Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Front Office Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Front Office Manager Resume
At Zippia, we went through countless Front Office Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Front Office Managers
1. Cornell University
Ithaca, NY • Private
2. Stanford University
Stanford, CA • Private
3. Western Carolina University
Cullowhee, NC • Public
4. California State University - Bakersfield
Bakersfield, CA • Public
5. University of Southern California
Los Angeles, CA • Private
6. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Public
7. Pennsylvania State University
University Park, PA • Public
8. University of Pennsylvania
Philadelphia, PA • Private
9. Ball State University
Muncie, IN • Public
10. University of California, Berkeley
Berkeley, CA • Public
Top Skills For a Front Office Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of front office managers listed procedures on their resume, but soft skills such as business skills and customer-service skills are important as well.
- Procedures, 14.3%
- Guest Service, 13.8%
- Customer Service, 12.4%
- Hotel Services, 7.2%
- Front Office, 7.0%
- Other Skills, 45.3% See All Front Office Manager Skills
Best States For a Front Office Manager
Some places are better than others when it comes to starting a career as a front office manager. The best states for people in this position are Hawaii, New York, Connecticut, and Massachusetts. Front office managers make the most in Hawaii with an average salary of $66,012. Whereas in New York and Connecticut, they would average $63,580 and $58,868, respectively. While front office managers would only make an average of $55,918 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. New York
$63,580
Avg. Salary
2. Connecticut
$58,868
Avg. Salary
3. Michigan
$54,652
Avg. Salary
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