The front office manager is a hands-on managerial position in which the manager oversees several employees' results, ensuring that they communicate respectfully and abide by corporate policies with customers. The front office manager should also be able to deal easily with consumer grievances or conflicts between subordinates.
In addition to day-to-day management, she/he must build methods to improve staff productivity and customer loyalty. They must be able to communicate easily with employees and report to their supervisors.
Most employers typically require a bachelor's degree in a sales or business field such as management or finance for a front office manager; however, some companies may accept a high school diploma or GED.
Previous experience in the company's specialty area, such as hotels or theme parks, is needed. As a manager in this role, you'll have a good understanding of general practices and techniques in the industry, which could earn you upwards of $40,000 per year.
There is more than meets the eye when it comes to being a front office manager. For example, did you know that they make an average of $24.52 an hour? That's $51,005 a year!
Between 2018 and 2028, the career is expected to grow 1% and produce 600 job opportunities across the U.S.
There are certain skills that many front office managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed business skills, customer-service skills and leadership skills.
When it comes to the most important skills required to be a front office manager, we found that a lot of resumes listed 14.3% of front office managers included procedures, while 13.8% of resumes included guest service, and 12.4% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the front office manager job title. But what industry to start with? Most front office managers actually find jobs in the hospitality and retail industries.
If you're interested in becoming a front office manager, one of the first things to consider is how much education you need. We've determined that 40.1% of front office managers have a bachelor's degree. In terms of higher education levels, we found that 6.3% of front office managers have master's degrees. Even though some front office managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a front office manager. When we researched the most common majors for a front office manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on front office manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a front office manager. In fact, many front office manager jobs require experience in a role such as front desk agent. Meanwhile, many front office managers also have previous career experience in roles such as front office supervisor or assistant front office manager.