Front office manager job description
Updated March 14, 2024
9 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example front office manager requirements on a job description
Front office manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in front office manager job postings.
Sample front office manager requirements
- Bachelor's Degree in Business Administration or related field
- At least 3 years of experience in a corporate office environment
- Familiarity with front office systems and procedures
- Proficient with Microsoft Office Suite
- Excellent written and verbal communication skills
Sample required front office manager soft skills
- Strong organizational and multitasking skills
- Ability to work independently and collaboratively
- High level of attention to detail
- Ability to problem solve and exercise sound judgement
- Commitment to providing excellent customer service
Front office manager job description example 1
Pyramid Hotel Group front office manager job description
About Us
The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.
The Johns Hopkins Medical Campus is a sprawling and well-respected collection of facilities that dominate Baltimore's northeastern landscape, where world-renowned doctors and researchers develop medicines and procedures on the leading frontiers of medicine-and work directly with patients. The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a " workplace of choice" .
Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality: the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus. Apply online with us today!
DescriptionWe are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.
Post a job for free, promote it for a fee
Front office manager job description example 2
Hilton Grand Vacations front office manager job description
Front Office Manager - (FRO003080) HGV Now Offers Day One Team Member Benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
The Front Office Manager leads, advises and coordinates all efforts of the front desk services functions to ensure outstanding owner and guest services.
Why do team members like working for us:
Day 1 Benefit Eligibility
Competitive base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
10 Paid Holidays per year plus 2 floating
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Responsibilities will include:
Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Reports any unresolved problems to the Guest Services Manager.
Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest's expectations.
Leads night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
Routinely inspects department to ensure that equipment is in accurate working condition and supplies are stocked.
May be required to perform other reasonable duties as requested by management.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
What are we looking for?
1-5 years of related experience
1+ years management or supervisory experience
Prior cash handling and computer experience required.
Ability to lead each field of the department independently.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-Virginia-Virginia BeachOther Locations: United StatesWork Locations: DRI Beach Quarters Resort 501 Atlantic Avenue 23451Job: Front OfficeOrganization: BQR-Front Desk - 28000066Schedule: Full-time Shift: VariableJob Type: StandardJob Level: Manager with Direct ReportsTravel: NoJob Posting: Oct 11, 2022, 12:41:41 PM
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
The Front Office Manager leads, advises and coordinates all efforts of the front desk services functions to ensure outstanding owner and guest services.
Why do team members like working for us:
Day 1 Benefit Eligibility
Competitive base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
10 Paid Holidays per year plus 2 floating
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Responsibilities will include:
Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Reports any unresolved problems to the Guest Services Manager.
Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest's expectations.
Leads night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied.
Routinely inspects department to ensure that equipment is in accurate working condition and supplies are stocked.
May be required to perform other reasonable duties as requested by management.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
What are we looking for?
1-5 years of related experience
1+ years management or supervisory experience
Prior cash handling and computer experience required.
Ability to lead each field of the department independently.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-Virginia-Virginia BeachOther Locations: United StatesWork Locations: DRI Beach Quarters Resort 501 Atlantic Avenue 23451Job: Front OfficeOrganization: BQR-Front Desk - 28000066Schedule: Full-time Shift: VariableJob Type: StandardJob Level: Manager with Direct ReportsTravel: NoJob Posting: Oct 11, 2022, 12:41:41 PM
Dealing with hard-to-fill positions? Let us help.
Front office manager job description example 3
Residence Inn front office manager job description
LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a
Front Office Manager
The Front Office Manager is responsible for the operation of the Front Desk by directing, controlling and supervising Front Desk related resources to ensure the best possible guest satisfaction, associate morale, standards, training, & profit.
Supervise & coordinate the activities of the Front Desk, Service Express Agents, Night Audit and, Shuttle Van Drivers. Interview & hire Front Desk related staff as needed and provide the necessary job specific orientation & training. Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures. Analyze and resolve work problems or assist associates in solving work related issues. Maintain and improve guest service & courtesy control programs according to Company & brand standards. Ensure every effort is made to attain the best possible average rate and room occupancy. Ensure all Front Desk personnel are trained in proper credit policies & procedures to minimize bad debt and other related issues. Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution. Other and all duties, projects, and tasks as assigned by employee's manager.
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum of 2 to 3 years of supervisory experience pertaining to guest services, front desk, management operations or related professional area. Must have a high school diploma and some college preferred but not required. Must be able to communicate both in writing and verbally in a professional business manner. Must be flexible to work varying schedules in support of the business needs of the hotel. Work with different levels of management and associates as a team player. Ability to work independently. Represent the company in a professional manner at all times. Show initiative, strive for excellence, accept responsibility and be goal oriented. Must have excellent computer skills with knowledge of core Microsoft Office applications. Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
Medical, Dental, Vision & 401 (k) with company match Voluntary Short Term & Long Term Disability Insurance Life & Accidental Death Insurance Hotel Discounts Paid Time Off Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
Compensation: $42,000.00 - $47,000.00 per year
Book a stay at Residence Inn Norfolk Airport and get ready for total comfort. As one of the top hotels in Norfolk, our all-suite Norfolk Airport property offer separate living, eating, and sleeping areas, free high-speed wireless Internet, luxurious bedding, and full kitchens. Enjoy a pet-friendly hotel with a daily complimentary hot breakfast buffet and weekday social hour with appetizers, fitness center, tennis, basketball, outdoor grill, indoor pool, and complimentary grocery shopping service.Residence Inn Marriott Norfolk Airport is a long-term extended-stay hotel offering great amenities and first-class service for business or leisure travel. Our hotel in Norfolk, Virginia, offers a prime location near Norfolk's office and industrial parks, home to Booz Allen Hamilton, CMA/CGM, Zim Shipping, General Dynamics, Northrop Grumman, SAIC, and BAE Systems. The hotel is also located near CHKD, Sentara Hospitals, and Norfolk Naval Shipyard.
Front Office Manager
The Front Office Manager is responsible for the operation of the Front Desk by directing, controlling and supervising Front Desk related resources to ensure the best possible guest satisfaction, associate morale, standards, training, & profit.
Supervise & coordinate the activities of the Front Desk, Service Express Agents, Night Audit and, Shuttle Van Drivers. Interview & hire Front Desk related staff as needed and provide the necessary job specific orientation & training. Recommend or initiate personnel actions such as promotions, transfers, discharges, and disciplinary measures. Analyze and resolve work problems or assist associates in solving work related issues. Maintain and improve guest service & courtesy control programs according to Company & brand standards. Ensure every effort is made to attain the best possible average rate and room occupancy. Ensure all Front Desk personnel are trained in proper credit policies & procedures to minimize bad debt and other related issues. Respond promptly to any guest problem or complaint in a professional manner to attain desired guest resolution. Other and all duties, projects, and tasks as assigned by employee's manager.
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum of 2 to 3 years of supervisory experience pertaining to guest services, front desk, management operations or related professional area. Must have a high school diploma and some college preferred but not required. Must be able to communicate both in writing and verbally in a professional business manner. Must be flexible to work varying schedules in support of the business needs of the hotel. Work with different levels of management and associates as a team player. Ability to work independently. Represent the company in a professional manner at all times. Show initiative, strive for excellence, accept responsibility and be goal oriented. Must have excellent computer skills with knowledge of core Microsoft Office applications. Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
Medical, Dental, Vision & 401 (k) with company match Voluntary Short Term & Long Term Disability Insurance Life & Accidental Death Insurance Hotel Discounts Paid Time Off Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
Compensation: $42,000.00 - $47,000.00 per year
Book a stay at Residence Inn Norfolk Airport and get ready for total comfort. As one of the top hotels in Norfolk, our all-suite Norfolk Airport property offer separate living, eating, and sleeping areas, free high-speed wireless Internet, luxurious bedding, and full kitchens. Enjoy a pet-friendly hotel with a daily complimentary hot breakfast buffet and weekday social hour with appetizers, fitness center, tennis, basketball, outdoor grill, indoor pool, and complimentary grocery shopping service.Residence Inn Marriott Norfolk Airport is a long-term extended-stay hotel offering great amenities and first-class service for business or leisure travel. Our hotel in Norfolk, Virginia, offers a prime location near Norfolk's office and industrial parks, home to Booz Allen Hamilton, CMA/CGM, Zim Shipping, General Dynamics, Northrop Grumman, SAIC, and BAE Systems. The hotel is also located near CHKD, Sentara Hospitals, and Norfolk Naval Shipyard.
Start connecting with qualified job seekers
Resources for employers posting front office manager jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Front office manager job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024