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Front Office Manager

Hyatt Hotels Corp.
Arlington, VA
The (Location) is seeking an outgoing, customer service focused hospitality professional to fill the role of Front Office Manager. We are looking for someone who is positive, energetic, and will fit in with our fun environment and grow with our company.

Job Summary: The Front Office Manager is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. In addition, this position will assist the Assistant General Manager and supervising other employees. He/she is expected to develop superior service skills in dealing with clients, guests, and co-workers.
Job Requirements:

* Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
* Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires.
* Assist the AGM/DGS/GM in supervising and training front desk staff.
* Maximize suite revenue and occupancy.
* Creating a positive team-oriented environment focused on the guest.
* Ability to multitask and prioritize.
* Must be a hands-on manager.

Requirements

Experience/Education:HOTEL EXPERIENCE REQUIRED

* Prior luxury/upscale or boutique hotel experience required.
* Knowledge of Forbes standards required.
* High school diploma or equivalent required.
* Prior Supervisory experience required.
* Must be proficient in computer business software applications such as Word and Excel
* Must have a valid driver's license
* Must be fluent in English.
* Must be available to work all shifts.

The Hotel is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide. Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products. We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work. It defines everything we do. Hospitality is the single most important element of our organization - the foundation upon which everything is built.

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Source: Hospitality Online
18d ago

Front Office Manager Bonus Eligible

Marriott
Bethesda, MD
**Job Number** 21077000

**Job Category** Rooms & Guest Services Operations

**Location** SpringHill Suites New York Midtown Manhattan/Fifth Avenue, 25 West 37th St, New York, New York, United States

**Brand** SpringHill Suites

**Schedule** Full-Time

**Relocation?** N

**Position Type** Management

**Located Remotely?** N

SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

**Additional Responsibilities**

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
60d+ ago

Front Office Manager - Hilton McLean Tysons Corner

Hilton Worldwide
McLean, VA
Discover modern luxury at our AAA Four Diamond hotel, just one minute away from Hilton Worldwide's Global Headquarter, in the Virginia technology corridor and minutes away from world-class shopping at Tyson's Corner Center. The 458 room Hilton McLean is the flagship property for innovation and technological advances with the company. We are constantly piloting new innovation in our hotel. Now all we need is you. We'd love to have you become a part of our growing family and help us fill the earth with the light and warmth of hospitality.

Great Place to Work and Fortune named Hilton #1 on the 2021 Best Big Companies to Work list! Due to a fantastic promotion, we are hiring! We are currently seeking a Front Office Manager, with the ideal candidate will have 2 or more years of Front Office (OnQ Preferred) leadership experience in a unionized environment.
What will I be doing?

Reporting to the Director of Front Office, the Front Office Manager would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
* Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
* Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
* Ensure compliance with Company standards
* Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
* Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
* Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
* Complete audit procedures, as needed
* Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits

Benefits available with position include medical, dental, vision and disability insurance, 401k, plan, team member travel plan and life insurance. Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits and employee stock purchase.
60d+ ago

Front Office Manager - Hilton McLean Tysons Corner

Hilton
McLean, VA
Discover modern luxury at our AAA Four Diamond hotel, just one minute away from Hilton Worldwide's Global Headquarter, in the Virginia technology corridor and minutes away from world\-class shopping at Tyson's Corner Center\. The 458 room **Hilton McLean \(https://www\.hilton\.com/en/hotels/mclmhhh\-hilton\-mclean\-tysons\-corner/\)** is the flagship property for innovation and technological advances with the company\. We are constantly piloting new innovation in our hotel\. Now all we need is you\. We'd love to have you become a part of our growing family and help us fill the earth with the light and warmth of hospitality\.

**Great Place to Work and Fortune \(https://fortune\.com/2021/04/12/best\-big\-companies\-2021/\)** named **Hilton \#1** on the 2021 Best Big Companies to Work list\! Due to a fantastic promotion, we are hiring\! We are currently seeking a **Front Office Manager** , with the ideal candidate will have 2 or more years of Front Office \(OnQ Preferred\) leadership experience in a unionized environment\.
**What will I be doing?**

Reporting to the Director of Front Office, the **Front Office Manager** would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Manage all Front Office operations to include, but not limited to, guest service and registration \(check\-in/check\-out\), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Ensure compliance with Company standards
+ Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
+ Initiate and implement up\-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Complete audit procedures, as needed
+ Recruit, interview and train team members

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Benefits**

_Benefits available with position include medical, dental, vision and disability insurance, 401k, plan, team member travel plan and life insurance\. Additional voluntary benefits include long\-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits and employee stock purchase\._

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Office Manager \- Hilton McLean Tysons Corner_

**Location:** _null_

**Requisition ID:** _HOT07LMX_

**EOE/AA/Disabled/Veterans**
60d+ ago

Front Office Manager

Hyatt Hotels Corp.
Washington, DC
We are hiring a Front Desk or Guest Care Manager

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our FOM's advance in a couple years to Assistant General Manager roles!

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

* Maintains guest service as the driving philosophy of the hotel.
* Personally demonstrates a commitment to guest services in responding promptly to guest needs.
* Is committed to making every guest satisfied.
* Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
* Develops added value customer service programs.
* Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
* Meets or exceeds hotel guest satisfaction measures.
* Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management

* Acts as manager on duty for hotel and manages front desk operations.
* Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
* Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
* Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
* Produce accurate financial reports on time.
* Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

Human Resources

* Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
* Maintains a positive, cooperative work environment between staff and management.
* Emphasizes employee selection, training and development as a way of doing business.
* Ensures all hotel employees know hotel objectives.
* Ensures personnel files are accurate and comply with both local and federal laws and regulations.
* Administers personnel policies fairly and consistently.
* Resolves employee grievances in a fair and timely manner.
* Ensures employees understand policies, pay procedures, bonus plans and benefits.
* Helps develop management talent by acting as a mentor for direct reports.
* Ensures completion of training objectives and development plans.
* Monitors and maintains acceptable turnover levels.

Safety and Security

* Knows local health and safety codes and regulations that apply to the hotel.
* Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
* Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
* Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.

Operations

* Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
* Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
* Has acceptable property quality audits.
* Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Source: Hospitality Online
18d ago

Front Office Manager

Concord Hospitality
Washington, DC
We are hiring a Front Desk or Guest Care Manager

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our FOM's advance in a couple years to Assistant General Manager roles!

Role Responsibilities:

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

* Maintains guest service as the driving philosophy of the hotel.
* Personally demonstrates a commitment to guest services in responding promptly to guest needs.
* Is committed to making every guest satisfied.
* Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
* Develops added value customer service programs.
* Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
* Meets or exceeds hotel guest satisfaction measures.
* Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management

* Acts as manager on duty for hotel and manages front desk operations.
* Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
* Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
* Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
* Produce accurate financial reports on time.
* Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

Human Resources

* Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
* Maintains a positive, cooperative work environment between staff and management.
* Emphasizes employee selection, training and development as a way of doing business.
* Ensures all hotel employees know hotel objectives.
* Ensures personnel files are accurate and comply with both local and federal laws and regulations.
* Administers personnel policies fairly and consistently.
* Resolves employee grievances in a fair and timely manner.
* Ensures employees understand policies, pay procedures, bonus plans and benefits.
* Helps develop management talent by acting as a mentor for direct reports.
* Ensures completion of training objectives and development plans.
* Monitors and maintains acceptable turnover levels.

Safety and Security

* Knows local health and safety codes and regulations that apply to the hotel.
* Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
* Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
* Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.

Operations

* Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
* Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
* Has acceptable property quality audits.
* Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
18d ago

Front Office/Desk Mgr, Hampton Inn & Suites Washington DC - Navy Yard

PM Hotel Group
Washington, DC
What You'll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

* Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
* Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
* Overseeing and participating in guest registration and check out.
* Managing, training, and scheduling the Front Office staff
* Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
* Acting as a liaison between General Manager and staff

Where You've Been:

We're looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you'll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You're Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
60d+ ago

Assistant Front Office Manager

Highgate Hotels
Arlington, VA
Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation's Capital in just minutes. See historic monuments and museums, shop trendy Georgetown, slip in a round of golf after your meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

* Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc.
* Assist daily in the guest reception.
* Responds daily all social media feedback, follow up with guest as well as internally.
* Communicates effectively and genuinely with guests, team members and other departments.
* Assists and often leads guest service training initiatives within the front office department
* Maintains a friendly and caring demeanor at all times in a fast paced environment.
* Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
* Demonstrates team work by co-operating and assisting colleagues as needed.
* Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
* Maintains and updates all guest profiles
* Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
* Works with all new hires for FD training.
* Interviews, hire and train guest services agents
* Becomes informed of events/functions in the hotel during shifts.
* Maintains a house bank and keeps an accurate report of daily receipts and deposits.
* Is able to work with and understand basic financial data and information.
* Is able to find guest centric solutions
* Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
* Is able to take or assist with reservations.
* Is able to assist at PBX.
* Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
* Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
* Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
* Maintains a good relationship with repeat guests and their special requests.
* Is able to supervise a shift when needed.
* Works closely with Sales and their VIP Clients.
* Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
* Has knowledge of and assists in all emergency procedures as required.
* Attends all mandatory meetings and training classes.
* Has knowledge of the names, titles and positions of key people within the hotel.
* Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.
* Completes all checklists as assigned.

Qualifications

* A 4-year college degree and at least 1 year of related experience required.
* Supervisory experience required. Labor experience and OPERA experiences preferred.
* Must be proficient in Windows, Company approved spreadsheets and word processing.
* Long hours sometimes required. Two overnight shifts with this position.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
39d ago

Office Services Manager

Teleworld Solutions
South Riding, VA
The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and improve quality control processes.

Energetic professional who has a "can do attitude" and doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.
+ Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

+ Organize and schedule meetings and appointments

+ Partner with HR to maintain office policies as necessary

+ Organize office operations and procedures

+ Coordinate with IT department on all office equipment

+ Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

+ Manage office vendors, service providers and an office move accordingly

+ Provide general support to visitors

+ Responsible for creating PowerPoint slides and making presentations

+ Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored

+ Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems

+ Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

+ Ensure that results are measured against standards, while making necessary changes along the way

+ Perform review and analysis of special projects and keep the management properly informed

+ Determine current trends and provide a review to management to act on

+ Responsible for ensuring office financial objectives are met by planning the expenditures, analyzing variances and carrying out necessary corrections that may arise

+ Participate actively in the planning and execution of company events

+ Responsible for developing standards and promoting activities that enhance operational procedures

+ Coordinate office staff activities to ensure maximum efficiency

+ Point person for all TWS visitors and staff

+ Ensure filing systems are maintained and current

+ Establish and monitor procedures for record keeping

+ Ensure security, integrity and confidentiality of data

+ Design and implement office policies and procedures

+ Oversee adherence to office policies and procedures

+ Analyze and monitor internal processes

+ Implement procedural and policy changes to improve operational efficiency

+ Coordinate schedules, appointments and bookings

+ Monitor and maintain office supplies inventory

+ Review and approve office supply acquisitions

+ Handle customer inquiries and complaints

+ Manage internal staff relations

+ Maintain a safe and secure working environment

+ Proven office management, administrative or assistant experience

+ Knowledge of office management responsibilities, systems and procedures

+ Excellent time management skills and ability to multi-task and prioritize work

+ Attention to detail and problem solving skills

+ Excellent written and verbal communication skills

+ Strong organizational and planning skills

+ Proficient in MS Office

+ Knowledge of accounting, data and administrative management practices and procedures

+ Knowledge of clerical practices and procedures

+ Knowledge of human resources management practices and procedures

+ Knowledge of business and management principles

+ Computer skills and knowledge of office software packages

Office Manager key skills & proficiencies:

+ Communication

+ Analysis and Assessment

+ Judgment

+ Problem Solving

+ Decision Making

+ Planning and Organization

+ Time Management

+ Attention to Detail

+ Accuracy

+ Delegation

Job ID: 2020-1123

External Company Name: TeleWorld Solutions Inc

External Company URL: teleworldsolutions.com

Street: 43130 Amberwood Plaza
60d+ ago

Assistant Front Office Manager

Hyatt
Washington, DC
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Perfect Opportunity for recent college graduate as this is an entry level position and a great place to start your Hyatt Career.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Qualifications:**

+ A true desire to satisfy the needs of others in a fast paced environment

+ Refined verbal and written communication skills

+ Minimum of one year previous front office supervisory experience preferred

+ Ability to work a flexible schedule

**Primary Location:** US-DC-Washington

**Organization:** Hyatt Regency Washington

**Pay Basis:** Hourly

**Job Level:** Full-time

**Job:** Front Office

**Req ID:** WAS006529

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Average Salary For a Front Office Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Front Office Manager is $51,005 per year or $25 per hour. The highest paying Front Office Manager jobs have a salary over $71,000 per year while the lowest paying Front Office Manager jobs pay $36,000 per year

Average Front Office Manager Salary
$51,000 yearly
$25 hourly
Updated October 24, 2021
36000
10 %
51000
Median
71000
90 %

Highest Paying Cities For Front Office Manager

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Urban Honolulu, HI
$66,200
$31.83
New Rochelle, NY
$63,823
$30.68
Washington, DC
$62,729
$30.16
Brockton, MA
$56,238
$27.04
Baltimore, MD
$54,199
$26.06
San Francisco, CA
$52,485
$25.23

5 Common Career Paths For a Front Office Manager

General Manager

A general manager is responsible for handling the overall operations in the business. General managers manage the staff tasks efficiently, monitor the productivity and efficiency of the work environment, implement new strategies to improve the business performance, recognize the team's best efforts, and effective allocation of budget resources. A general manager must have excellent communication, decision-making, and critical-thinking skills to identify areas of improvement in handling customer complaints, connecting with vendors and other lines of businesses that will direct the company towards its successful objectives.

Office Manager

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Operations Manager

Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.

Sales Manager

Sales managers are responsible for leading the organization's sales team. They oversee the progress and performance of the whole team, set area assignments to team members, and set weekly or monthly quotas. Sales managers oversee training team members during onboarding and providing further coaching to help them achieve their goals. They manage the challenges that team members may meet and help mitigate any problems that come along the way. Sales managers also set the strategic direction of the sales team and follow through by ensuring that the team's activities are in line with the goals.

Director Of Front Office

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

Illustrated Career Paths For a Front Office Manager