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Front office manager resume examples from 2026

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Updated March 26, 2025
6 min read
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How to write a front office manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in front office manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some front office manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some front office manager interviews.

Here are example skills to include in your “Area of Expertise” on a front office manager resume:

  • Customer Service
  • Reservations
  • Guest Service
  • Payroll
  • Patients
  • Night Audit
  • Front Office Operations
  • Cash Handling
  • Room Inventory
  • PBX
  • Customer Satisfaction
  • Guest Complaints
  • Hotel Services
  • Guest Relations
  • Hotel Policies
  • Exceptional Guest
  • Office Equipment
  • Guest Satisfaction
  • Scheduling Appointments
  • Hotel Operations
  • Guest Rooms
  • Customer Complaints
  • Revenue Management
  • VIP
  • Front Desk Operations
  • Guest Issues
  • Staff Training
  • Quality Guest
  • Insurance Verification
  • HR

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write front office manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from front office manager resumes:

Work history example #1

Front Office Manager

Holiday Inn Express

  • Developed all office, housekeeping and maintenance procedures and protocols.
  • Assisted Director of Operations Conducted monthly meetings with Front Office Team Cross-trained in housekeeping Assisted with payroll
  • Supervised 8+ staff, processed payroll and scheduled employees' work load.
  • Extracted payroll and maintained schedules.
  • Assisted with payroll, financial labor management, invoice processing and charge backs.

Work history example #2

Front Desk Supervisor

Crowne Plaza Times Square Manhattan

  • Ensured all hotel Policies/Procedures were followed and trained on.
  • Analyzed operational problems, such guest complaints and establish procedures to alleviate these concerns.
  • Interfaced with Marriott and Crowne Plaza management to facilitate brand conversion.
  • Reported with a demonstrated ability to improvise improved procedures and meet demanding modernization.
  • Designed and implemented processes and procedures and team trainings for guest service.

Work history example #3

Sales Coordinator

Hyatt

  • Managed multiple daily, weekly and quarterly sales, financial and booking reports.
  • Developed and maintained a library of PowerPoint presentations for domestic Hyatt hotels and resort properties.
  • Created and presented PowerPoint presentations to employees and franchisees.
  • Designed promotional flyers to increase awareness of products and services provided locally Created Microsoft PowerPoint presentations and organized department meetings.
  • Drafted general email correspondence, introduction/thank you letters, excel spreadsheets and PowerPoint presentations.

Work history example #4

Front Desk Clerk

Holiday Inn Express

  • Posted charges for rooms to ledgers manually and by computer.
  • Assisted customers with check-in and check-out for a 73 room hotel.
  • Operated the PBX switchboard for all incoming calls.
  • Performed front desk procedures including telephone and interpersonal communication.
  • Greeted guests with a positive and friendly manner.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from front office manager resumes:

High School Diploma

2007 - 2007

Some College Courses in medical assisting services

Keiser University, Fort Lauderdale, FL

2016 - 2016

Highlight your front office manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

Here are some of the best certifications to have on front office manager resumes:

  1. Certified Medical Office Manager (CMOM)
  2. Certified Management Accountant (CMA)
  3. Certified Medical Administrative Assistant (CMAA)
  4. Certified Hospitality and Tourism Management Professional (CHTMP)
  5. Certified Front Desk Manager (CFDM)
  6. Certified Manager Certification (CM)
  7. Registered Medical Assistant
  8. Certified Clinical Medical Assistant (NHA)
  9. Certified Medical Interpreter - Spanish (CMI)
  10. Certified Revenue Management Executive (CRME)

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