12 Front Office Manager Resume Examples

Five Key Resume Tips For Writing A Front Office Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Front Desk, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Helen Armstrong
Front Office Manager
Contact Information
Fayetteville, NC
(990) 555-7889
harmstrong@example.com
Skills
  • Safety Procedures
  • Customer Service
  • Mcdonalds
  • Product Knowledge
  • Unarmed Security
  • Security Services
  • Offering Assistance
  • Procedures
  • Hotel Services
  • Front Counter
 
 
Employment History
Front Office Manager2011 - Present
Holiday Inn Express
Fayetteville, NC
  • Managed front office operations including staff, guest registration, group events, and hotel maintenance
  • Managed the front desk operations including staff scheduling, accounts receivable, room inventory and reservations.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Assisted Night auditor in balancing daily.
  • Provide face to face customer service.
Shift Manager2010 - 2011
McDonald's
Irving, TX
  • Managed shifts at McDonalds working in a very fast paced, stressful environment.
  • Cash handling and face to face customer service Northridge Group Inc.
  • Provided outstanding customer service Hiring Training team members Schedule Truck order Monthly Inventory
  • Provide fast customer service; incorporates taking customer order, collecting payment, preparing food.
Security Guard2008 - 2010
U.S. Security
Irving, TX
  • Write incident reports when indents occur in the building.
  • Scan badges Monitor CCTV Foot patrol
  • Acted to prevent further destruction/loss of property, protect people, or overcome and apprehend persons, which precipitated the emergency.
Customer Service Clerk2007 - 2008
The Home Depot
Houston, TX
  • Inventory Management Specialist: Stocking, ordering, pricing and finding new items for the sales floor.
  • Input consumer and commercial accounts into service desk system.
  • Fufilled customer orders, handled cash and credit cards transactions, and built strong customer rapport.
Education
High School Diploma of null2007 - 2007
 
 
Angela Young
Front Office Manager
Contact Info
Lake Buena Vista, FL
(900) 555-9666
ayoung@example.com
Skills
Guest Service
Patient Payments
Special Projects
Health Care
Exam Rooms
Medication Reminders
Patient Care
Vital Signs
Payroll
Staff Training
Employment History
Front Office Manager2020 - Present
The Walt Disney CompanyLake Buena Vista, FL
  • Coordinated and organized front desk operations to ensure excellent guest service.
  • Provide guest service and assist with all guests needs while maintaining a positive attitude.
  • Managed the daily operations of the front desk, bell service and guest service locations.
  • Assisted cast with Guest service recovery; Mentored cast and helped them develop professionally.
  • Led team of over 100 Front Office and Bell Services Cast Members.
Housekeeper Supervisor2019 - 2020
CarnivalMiami, FL
  • Achieved the knowledge of scheduling the utilities for their daily task and assigning replacement during their break time.
  • Managed 20 housekeepers Prepare vacant dirty list for housekeepers Inspected the rooms/put clean rooms in system Did end of day paper work
  • Follow daily room cleaning list -Flexible, with a positive attitude and willingness to work with others.
Home Health Aid2018 - 2019
NaMiami, FL
  • Perform all tasks necessary to insure quality mental, spiritual and physical health care for my patient.
  • Assist with transfer and ambulation including use of walker and wheelchair.Accomplishments Provide personal care.
  • Light personal care (make sure he changed clothes, took showers etc.)
  • Developed patient care plans, including activities of daily living goals and academic goals.
Medical Office Assistant2016 - 2018
D-R SERVICESMiami, FL
  • Scheduled Appointments ?Data entry ?Translate ?Handled multiple phone lines ?Filing/ Faxing medical records
  • Performed patient care such as vital signs and EKG's.
  • Restock patients room Vitals Ultrasounds Venipuncture Injections, appointments, insurance verification Autoclave procedure for utensils File and patient intakes.
  • Established good relationships between patients and doctor's office -Scheduled appointments with patients -Updated medical records and prepared new patient information
  • Call insurance companies for patient benefits.
Education
Some College Courses of Medical Assisting Services2016 - 2016
Keiser UniversityFort Lauderdale, FL
 
 
Dylan Lawson
Front Office Manager
Las Vegas, NV
(640) 555-2165
dlawson@example.com
Experience
Front Office Manager2019 - Present
The Cosmopolitan of Las VegasLas Vegas, NV
  • Ensured the communication of work standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed.
  • Handled order placement and inventory of supplies for the front office area.
Restaurant Manager2018 - 2019
Pizza HutLas Vegas, NV
  • Maximized profitability by maintaining low food and labor costs.
  • Control costs and minimize waste *Deliver superior guest services and ensure absolute customer satisfaction
  • Manage 50 front of house staff members and 15 cooks.
Shift Supervisor2016 - 2018
McDonald'sLas Vegas, NV
  • Handle any situations where customer service is unsatisfactory by following the company policies and guidelines.
  • Provide drive-thru with items needed*Maintain a clean work environment
  • Greet customers, take and assemble orders and receive payments.
  • Received team and customer services awards and accolades.
Leasing Agent2014 - 2016
Career StrategiesRancho Cucamonga, CA
  • Track market conditions and conduct market surveys.
  • Responded to market surveys Received packages and managed package tracking software
  • Used Database programs Such as Yardi Voyager HOA, Microsoft Access.
Skills
Scheduling AppointmentsStore ManagementSales FloorProceduresGuest ServiceIVStorage AreasCompany PoliciesFront OfficeNecessary Supplies
Education
Some College Courses In Psychology2014 - 2014
California State University - San BernardinoSan Bernardino, CA
 
 
Nicole Duncan
Front Office Manager
Employment History
Front Office Manager2012 - Present
Holiday Inn ExpressNew York, NY
  • Deliver expert concierge and PBX services as well as services across the front desk.
  • Promoted to manager position to recruit, train and supervise (8), Guest Service Agents.
  • Encouraged team work and communication among front desk employees.
  • Run Night Audit reports, EDC reports, Room-guest statistics reports, room inquiry reports, post SALT reports.
Assistant Manager2010 - 2012
McDonald'sNew York, NY
  • General Manager of operations from First assistant to GM with two locations that were taken over from failed operations.
  • Lead the swing shift team and managed entire restaurant operations.
  • Hire, train, and develop crew members and shift managers.
  • Prepare restaurant, menu items according to customers' requests and company's quality standards.
  • Hired, trained and supervised crew members Maintained inventory and supplies Counted cash at end of shifts Provided excellent customer service
Consultant2007 - 2010
VerizonTampa, FL
  • Initiated and led weekly meetings with program managers and real estate to break down silos.
  • Strategized to win business through cross-functional business units such as sales, engineering, & product managers.
  • Implemented SOA Architecture in BW using SOAP over HTTP Process.
Project Management Internship (Part-Time)2002 - 2003
Lowe'sMiami, FL
  • Front End Supervisory Experience Various Oral and Written Communication Personnel Management and Training Adaptive Thinking and Problem Solving
  • Facilitated inter-departmental communication to effectively provide customer support.
Education
Doctoral Degree In Business2004 - 2007
Miami Dade CollegeMiami, FL
Master's Degree In Business2003 - 2004
University of Central FloridaOrlando, FL
Bachelor's Degree In Finance2000 - 2003
Florida International UniversityMiami, FL
 
 
Contact Information
New York, NY
(630) 555-7599
nduncan@example.com
Skills
Company Policies
GPS
Guest Service
Customer Service
Management System
Operations Intern
Procedures
Technical Expertise
Portfolio
Customer Accounts
 
 
Amanda Phillips
Front Office Manager
Houston, TX
(510) 555-9509
aphillips@example.com
Skills
Daily OperationsHigh VolumeGuest ServiceMedical RecordsRoom ChargesRTPGuest Check-InsCustomer ComplaintsScheduling AppointmentsRoom Inventory
 
 
Employment History
Front Office Manager2019 - Present
Holiday Inn ExpressHouston, TX
  • Managed the daily operations of the Hotel Front Desk, as well as other functions as assigned.
  • Performed Holiday Inn guest service training for all staff members.
  • Establish a positive work environment and an attitude of exceptional guest service.
  • Conducted monthly employee meetings to update staff on Guest Service Scores and performance standards.
  • lead Holiday Inn San Antonio, TX Processed guest payments for room charges, food and beverage charges and phone charges.
Front Desk Supervisor2016 - 2019
Holiday Inn ExpressLos Angeles, CA
  • Front Desk Manager, Guest Services
  • Promoted to night auditor in 1986.
  • Managed the front end of the hotel including Guest Service Agents and Shuttle Drivers.
  • Upgraded guests, and promoted hotel services and amenities.
Billing Specialist2012 - 2016
Kelly ServicesLos Angeles, CA
  • Process appeal requests by determining if claims were denied correctly or paid incorrectly according to Medicare policies, procedures and guidelines.
  • Contacted various health insurance companies to verify members' health insurance eligibility via telephone and internet.
Medical Billing, Receptionist2011 - 2012
Robert Half InternationalLos Angeles, CA
  • Review medical records for completeness, accuracy, and compliance with HIPPA regulations.
  • Verify member insurance eligibility and check member demographics Reconcile reports and input charge data entry Scan medical records
  • Answer all phone call from attorneys and process medical records request with the advice of HIPPA rules and regulations.
Education
Associate's Degree of Health Care Administration2009 - 2011
Ashford UniversitySan Diego, CA
 
 
Helen Armstrong
Front Office Manager
Contact Information
Fayetteville, NC
(990) 555-7889
harmstrong@example.com
Skills
  • Safety Procedures
  • Customer Service
  • Mcdonalds
  • Product Knowledge
  • Unarmed Security
  • Security Services
  • Offering Assistance
  • Procedures
  • Hotel Services
  • Front Counter
 
 
Employment History
Front Office Manager2011 - Present
Holiday Inn Express
Fayetteville, NC
  • Managed front office operations including staff, guest registration, group events, and hotel maintenance
  • Managed the front desk operations including staff scheduling, accounts receivable, room inventory and reservations.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Assisted Night auditor in balancing daily.
  • Provide face to face customer service.
Shift Manager2010 - 2011
McDonald's
Irving, TX
  • Managed shifts at McDonalds working in a very fast paced, stressful environment.
  • Cash handling and face to face customer service Northridge Group Inc.
  • Provided outstanding customer service Hiring Training team members Schedule Truck order Monthly Inventory
  • Provide fast customer service; incorporates taking customer order, collecting payment, preparing food.
Security Guard2008 - 2010
U.S. Security
Irving, TX
  • Write incident reports when indents occur in the building.
  • Scan badges Monitor CCTV Foot patrol
  • Acted to prevent further destruction/loss of property, protect people, or overcome and apprehend persons, which precipitated the emergency.
Customer Service Clerk2007 - 2008
The Home Depot
Houston, TX
  • Inventory Management Specialist: Stocking, ordering, pricing and finding new items for the sales floor.
  • Input consumer and commercial accounts into service desk system.
  • Fufilled customer orders, handled cash and credit cards transactions, and built strong customer rapport.
Education
High School Diploma of null2007 - 2007
 
 
Angela Young
Front Office Manager
Contact Info
Lake Buena Vista, FL
(900) 555-9666
ayoung@example.com
Skills
Guest Service
Patient Payments
Special Projects
Health Care
Exam Rooms
Medication Reminders
Patient Care
Vital Signs
Payroll
Staff Training
Employment History
Front Office Manager2020 - Present
The Walt Disney CompanyLake Buena Vista, FL
  • Coordinated and organized front desk operations to ensure excellent guest service.
  • Provide guest service and assist with all guests needs while maintaining a positive attitude.
  • Managed the daily operations of the front desk, bell service and guest service locations.
  • Assisted cast with Guest service recovery; Mentored cast and helped them develop professionally.
  • Led team of over 100 Front Office and Bell Services Cast Members.
Housekeeper Supervisor2019 - 2020
CarnivalMiami, FL
  • Achieved the knowledge of scheduling the utilities for their daily task and assigning replacement during their break time.
  • Managed 20 housekeepers Prepare vacant dirty list for housekeepers Inspected the rooms/put clean rooms in system Did end of day paper work
  • Follow daily room cleaning list -Flexible, with a positive attitude and willingness to work with others.
Home Health Aid2018 - 2019
NaMiami, FL
  • Perform all tasks necessary to insure quality mental, spiritual and physical health care for my patient.
  • Assist with transfer and ambulation including use of walker and wheelchair.Accomplishments Provide personal care.
  • Light personal care (make sure he changed clothes, took showers etc.)
  • Developed patient care plans, including activities of daily living goals and academic goals.
Medical Office Assistant2016 - 2018
D-R SERVICESMiami, FL
  • Scheduled Appointments ?Data entry ?Translate ?Handled multiple phone lines ?Filing/ Faxing medical records
  • Performed patient care such as vital signs and EKG's.
  • Restock patients room Vitals Ultrasounds Venipuncture Injections, appointments, insurance verification Autoclave procedure for utensils File and patient intakes.
  • Established good relationships between patients and doctor's office -Scheduled appointments with patients -Updated medical records and prepared new patient information
  • Call insurance companies for patient benefits.
Education
Some College Courses of Medical Assisting Services2016 - 2016
Keiser UniversityFort Lauderdale, FL
 

What Should Be Included In A Front Office Manager Resume

1

1. Add Contact Information To Your Front Office Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Front Office Manager Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Front Office Manager Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Front Office Manager Resume Relevant Education Example #2
Some College Courses In Medical Assisting Services 2014 - 2016
Keiser University Fort Lauderdale, FL
3

3. Next, Create A Front Office Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Front Office Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Front Office Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Front Office Manager
Holiday Inn Express
  • Developed all office, housekeeping and maintenance procedures and protocols.
  • Assisted Director of Operations Conducted monthly meetings with Front Office Team Cross-trained in housekeeping Assisted with payroll
  • Supervised 8+ staff, processed payroll and scheduled employees' work load.
  • Extracted payroll and maintained schedules.
  • Assisted with payroll, financial labor management, invoice processing and charge backs.

Work History Example # 2
Front Desk Supervisor
Crowne Plaza Times Square Manhattan
  • Ensured all hotel Policies/Procedures were followed and trained on.
  • Analyzed operational problems, such guest complaints and establish procedures to alleviate these concerns.
  • Interfaced with Marriott and Crowne Plaza management to facilitate brand conversion.
  • Reported with a demonstrated ability to improvise improved procedures and meet demanding modernization.
  • Designed and implemented processes and procedures and team trainings for guest service.

Work History Example # 3
Sales Coordinator
Hyatt
  • Managed multiple daily, weekly and quarterly sales, financial and booking reports.
  • Developed and maintained a library of PowerPoint presentations for domestic Hyatt hotels and resort properties.
  • Created and presented PowerPoint presentations to employees and franchisees.
  • Designed promotional flyers to increase awareness of products and services provided locally Created Microsoft PowerPoint presentations and organized department meetings.
  • Drafted general email correspondence, introduction/thank you letters, excel spreadsheets and PowerPoint presentations.

Work History Example # 4
Front Desk Clerk
Holiday Inn Express
  • Posted charges for rooms to ledgers manually and by computer.
  • Assisted customers with check-in and check-out for a 73 room hotel.
  • Operated the PBX switchboard for all incoming calls.
  • Performed front desk procedures including telephone and interpersonal communication.
  • Greeted guests with a positive and friendly manner.

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5

5. Highlight Your Front Office Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your front office manager resume:

  1. Certified Medical Office Manager (CMOM)
  2. Certified Management Accountant (CMA)
  3. Certified Medical Administrative Assistant (CMAA)
  4. Certified Hospitality and Tourism Management Professional (CHTMP)
  5. Certified Front Desk Manager (CFDM)
  6. Certified Manager Certification (CM)
  7. Registered Medical Assistant
  8. Certified Clinical Medical Assistant (NHA)
  9. Certified Medical Interpreter - Spanish (CMI)
  10. Certified Revenue Management Executive (CRME)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021