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Front office manager skills for your resume and career

Updated January 8, 2025
4 min read
Front office manager example skills
Below we've compiled a list of the most critical front office manager skills. We ranked the top skills for front office managers based on the percentage of resumes they appeared on. For example, 12.7% of front office manager resumes contained customer service as a skill. Continue reading to find out what skills a front office manager needs to be successful in the workplace.

15 front office manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office managers use customer service:
  • Conducted customer service activities, evaluated customer experiences and facilitated the process for improvement and/or resolution in the event of complaints.
  • Spearheaded purchase of and transition to windows-based property management system; improved efficiency, revenue management and customer service.

2. Reservations

Here's how front office managers use reservations:
  • Worked directly with customers assisting in sales and reservations, resolving problems and ensuring high quality customer relations.
  • Secured visitor visas for leisure travelers and business professionals with live reservations.

3. Guest Service

Here's how front office managers use guest service:
  • Worked closely with housekeeping and maintenance departments to improve guest services and foster cross-departmental communication.
  • Responded to guest service interactions in a professional and timely manner, achieving positive resolution.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front office managers use payroll:
  • Monitored and updated payroll, schedule and purchasing of inventory, analyzed departmental budget with controller.
  • Processed monthly and quarterly taxes *delivered payroll weekly *managed accounts payable/receivable *scheduled appointments *directed phone calls

5. Patients

Here's how front office managers use patients:
  • Worked directly and confidentially with patients regarding service appointments and scope of services required.
  • Performed medical records collection and scheduled test for pediatric and adult neurological patients.

6. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front office managers use night audit:
  • Handle all day-to-day front office/night audit operational needs, occasionally filling in for General Manager during his absences.
  • Achieved proficiency in night auditing and gained expertise in proprietary hotel management software.

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7. Front Office Operations

Here's how front office managers use front office operations:
  • Improved front office operations by effectively managing multiple employee schedules to ensure timeliness for client appointments and shift operations flowed smoothly.
  • Managed front office operations including rooms management, employee scheduling and pay management while maintaining proper streamlined work environment.

8. Cash Handling

Here's how front office managers use cash handling:
  • Maintain productivity, maximize guest satisfaction, ensure proper cash handling functions and effectively establish positive interdepartmental relationships.
  • Performed basic accounting responsibilities, cash handling, credit analysis and routine administrative functions.

9. Room Inventory

Room inventory refers to the process of identifying the number of rooms available for guests in a hotel or similar establishment. It also aims to identify which rooms are occupied and for how long.

Here's how front office managers use room inventory:
  • Analyzed room inventory requirements and assured all reservations and other special requests were accommodated to the highest efficiency level as possible.
  • Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.

10. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how front office managers use pbx:
  • Introduced new negotiation guidelines for PBX department contracts setting new business standard region-wide.
  • Conducted monthly front office staff meetings, supervised staff of bell-persons, front desk agents, elevator operators and PBX operators.

11. Customer Satisfaction

Here's how front office managers use customer satisfaction:
  • Promoted to Front Office Manager due to my leadership and organizational skills in improving operations and increased customer satisfaction and retention.
  • Managed cash flow, balanced drawers, prepared deposits, ensured proper merchandising, directed security functions and ensured customer satisfaction.

12. Guest Complaints

Here's how front office managers use guest complaints:
  • Improved guest satisfaction scores by focusing on personalized service while ensuring all guest complaints were appropriately handled.
  • Responded to guest complaints by demonstrating effective customer service skills and providing high quality hospitality services.

13. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front office managers use hotel services:
  • Recommended hotel services and explained current promotions to enhance guest experience while increasing revenue.
  • Answer inquires pertaining to hotel services, guest registration and travel directions or make recommendations regarding shopping, dining or entertainment.

14. Guest Relations

Here's how front office managers use guest relations:
  • General guest relations responsibilities for overall coordination and supervision to insure maximum profitability and maintaining five-diamond status.
  • Focused on increasing revenue and exceeding department objectives with emphasis on improving guest relations.

15. Hotel Policies

Here's how front office managers use hotel policies:
  • Hired and recruited new employees and enforced adherence to hotel policies and established operating procedures.
  • Experienced in processing customer payments according to established hotel policies and procedures.
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List of front office manager skills to add to your resume

Front office manager skills

The most important skills for a front office manager resume and required skills for a front office manager to have include:

  • Customer Service
  • Reservations
  • Guest Service
  • Payroll
  • Patients
  • Night Audit
  • Front Office Operations
  • Cash Handling
  • Room Inventory
  • PBX
  • Customer Satisfaction
  • Guest Complaints
  • Hotel Services
  • Guest Relations
  • Hotel Policies
  • Exceptional Guest
  • Office Equipment
  • Guest Satisfaction
  • Scheduling Appointments
  • Hotel Operations
  • Guest Rooms
  • Customer Complaints
  • Revenue Management
  • VIP
  • Front Desk Operations
  • Guest Issues
  • Staff Training
  • Quality Guest
  • Insurance Verification
  • HR
  • Excellent Guest
  • Property Management System
  • Room Revenue
  • Bank Deposits
  • Hotel Guests
  • Patient Care
  • Financial Reports
  • Accounts Receivables
  • EMR
  • Patient Appointments
  • Patient Charts
  • Room Hotel
  • Guest Satisfaction Scores
  • Gift Shop
  • Insurance Claims
  • Marriott
  • Insurance Benefits
  • Patient Scheduling
  • HIPAA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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