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Front office secretary skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Allison White
Below we've compiled a list of the most critical front office secretary skills. We ranked the top skills for front office secretaries based on the percentage of resumes they appeared on. For example, 27.5% of front office secretary resumes contained patients as a skill. Continue reading to find out what skills a front office secretary needs to be successful in the workplace.

15 front office secretary skills for your resume and career

1. Patients

Here's how front office secretaries use patients:
  • Greeted patients, reviewed accounts and updated patient information and demographics.
  • Referred patients to various physician specialties and scheduled outside procedures.

2. Patient Appointments

Here's how front office secretaries use patient appointments:
  • Scheduled patient appointments for surgery, recovery, and post-operative.
  • Scheduled patient appointments while maintaining patient records and confidentiality.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front office secretaries use data entry:
  • Completed data entry, telecommunications assisted office manager with daily operations and office duties.
  • Performed clerical duties: answered phones, faxed, copied, data entry, filing invoices and updating inventory.

4. Appointment Scheduling

Here's how front office secretaries use appointment scheduling:
  • Coordinated check-in/check-out, appointment scheduling, medical billing and patient financial responsibilities for each office location.
  • Provided outstanding customer service with appointment scheduling and service follow-up calls.

5. Front Desk

Here's how front office secretaries use front desk:
  • Assist in schedule building for front desk employees as needed to cover shifts.
  • Assisted customers on telephone, front desk and in exam rooms.

6. Insurance Verification

Here's how front office secretaries use insurance verification:
  • Front Office Assistant Referral Coordinator Insurance Verification Appointment Setting Collecting Copayments Jay S.H.
  • Managed daily operations including patient intake, patient referrals/authorizations, insurance verification, and counseling.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front office secretaries use telephone calls:
  • Supported office with answering telephone calls, placing work orders and ordering of inventory.
  • Screen personal visitors and telephone calls and personally assume responsibility for answering non-technical inquiries and securing requested information.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office secretaries use patient care:
  • Verify patient insurance and obtaining authorization for patient care.
  • Direct patient care including vitals, splinting, IV/blood draws, 12 lead EKG, and other tasks as directed.

9. Patient Charts

Here's how front office secretaries use patient charts:
  • Collected co-pays, organized patient charts, and scheduled appointments.
  • Prepared patient charts for the next day for both doctors.

10. Office Equipment

Here's how front office secretaries use office equipment:
  • Answer phones, filing, ordering parts, operated a variety of office equipment.
  • Operate office equipment, such as fax machines, copiers, and telephones.

11. Insurance Authorizations

Here's how front office secretaries use insurance authorizations:
  • Obtained insurance authorizations as required.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.

12. Routine Correspondence

Routine Correspondence refers to communications made on a daily basis. These can be simple tasks, basic instructions, reminders, or questions often sent through a form of electronic communication like instant messaging or email. These conversations are also commonly informal and internal, such as between coworkers or managers within the same department.

Here's how front office secretaries use routine correspondence:
  • Composed routine correspondence for Multi-Family Team supervisor.
  • Processed quarterly nursing bonuses, answered routine correspondence.

13. Computer System

Here's how front office secretaries use computer system:
  • Input data or codes into computer systems to support document and information retrieval.
  • Input all eye glass wear order into computer system for lab ordering.

14. Word Processing

Here's how front office secretaries use word processing:
  • Operate office equipment including computers and supporting word processing and spreadsheet applications.
  • Utilized word processing and database management software for creating client/staff meetings.

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how front office secretaries use direct calls:
  • Answer phone calls and direct calls to appropriate personnel.
  • Answered phones, direct calls, and/or take orders, check order status and delivery for customers.
top-skills

What skills help Front Office Secretaries find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What hard/technical skills are most important for front office secretarys?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.
Do you want to know more?
Read more about what experts have to say about front office secretary

List of front office secretary skills to add to your resume

Front office secretary skills

The most important skills for a front office secretary resume and required skills for a front office secretary to have include:

  • Patients
  • Patient Appointments
  • Data Entry
  • Appointment Scheduling
  • Front Desk
  • Insurance Verification
  • Telephone Calls
  • Patient Care
  • Patient Charts
  • Office Equipment
  • Insurance Authorizations
  • Routine Correspondence
  • Computer System
  • Word Processing
  • Direct Calls
  • Vital Signs
  • Insurance Coverage
  • Patient Registration
  • Multi-Line Phone System
  • Insurance Benefits
  • Hippa
  • Office Procedures
  • Office Machines
  • Medicaid
  • PowerPoint
  • Medical Billing
  • Insurance Claims
  • HIPAA
  • EKG
  • Database Systems
  • Patient Accounts
  • Patient Billing
  • Medical Charts
  • CPT
  • Fax Machines
  • Insurance Billing
  • Bank Deposits
  • Financial Statements
  • Business Transactions
  • Multi-Line Telephone System
  • QuickBooks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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