Front office specialists are responsible for ordering lab work and x-rays while interacting effectively with individuals at all company levels professionally and confidentially. They provide a timely, complete, and accurate response to the customer and prepare, review, and send patient statements. They also perform various activities, such as contacting patients by phone and resubmitting claims to third-party payers. Front office specialists earn a median sum of $27,000 annually or $13 per hour.
Front office specialists are vital team members in achieving patient experience and financial goals. It is a highly functioning position that requires focus and expertise. They perform administrative functions, including answering telephones, scheduling appointments, and cash management. They also illustrate exceptional customer service and the ability to multi-task.
Front office specialists mostly hold a high school diploma or its equivalent from an accredited program. Garnering some years of administrative front office experience in a physician practice or health care setting may prove advantageous. Some employers prefer candidates with previous customer service experience and excellent communication and computer skills.
There is more than meets the eye when it comes to being a front office specialist. For example, did you know that they make an average of $13.27 an hour? That's $27,611 a year!
Between 2018 and 2028, the career is expected to grow -4% and produce -110,600 job opportunities across the U.S.
There are certain skills that many front office specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, customer-service skills and organizational skills.
When it comes to the most important skills required to be a front office specialist, we found that a lot of resumes listed 16.9% of front office specialists included front office, while 12.8% of resumes included medical records, and 8.9% of resumes included patient care. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the front office specialist job title. But what industry to start with? Most front office specialists actually find jobs in the health care and non profits industries.
If you're interested in becoming a front office specialist, one of the first things to consider is how much education you need. We've determined that 18.2% of front office specialists have a bachelor's degree. In terms of higher education levels, we found that 1.6% of front office specialists have master's degrees. Even though some front office specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a front office specialist. When we researched the most common majors for a front office specialist, we found that they most commonly earn associate degree degrees or bachelor's degree degrees. Other degrees that we often see on front office specialist resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a front office specialist. In fact, many front office specialist jobs require experience in a role such as medical assistant. Meanwhile, many front office specialists also have previous career experience in roles such as customer service representative or administrative assistant.