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Front office specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Robert Geraci Ph.D.

Below we've compiled a list of the most critical front office specialist skills. We ranked the top skills for front office specialists based on the percentage of resumes they appeared on. For example, 26.4% of front office specialist resumes contained patients as a skill. Continue reading to find out what skills a front office specialist needs to be successful in the workplace.

15 front office specialist skills for your resume and career

1. Patients

Here's how front office specialists use patients:

Provided administrative support to clinic; answered telephones and promptly and courteously assisted patients and employees throughout the organization.
Developed excellent working relationships with all clinical staff members and professional skills for working with difficult patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office specialists use customer service:

Provide exceptional customer service by properly maintaining and cultivating positive relationships with patients, therapists and physicians.
Provide customer service by communicating effectively with patients and family members and staff.

3. Medical Terminology

Here's how front office specialists use medical terminology:

Maintain basic knowledge of medical terminology and conditions.
Transcribed dictation, manuscripts, grant reports and correspondence as required ensuring accuracy of medical terminology, spelling and grammar.

4. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front office specialists use check-in:

Collect end of day reports and deposits from Check-In staff and Audiologist Assistants.
Front office duties that included patient check-in, insurance verification and payment collection.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how front office specialists use patient care:

Provide injections, immunizations and other patient care services as ordered by the medical provider.
Assist Doctor's in ensuring optimal patient care and smooth daily functioning of office.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front office specialists use telephone calls:

Confirmed demographics, verified insurance eligibility, answered telephone calls and transferred calls.
Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

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7. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how front office specialists use cpt:

Entered ICD-9 and CPT codes, patient demographics, and insurance information in the Athena and Medical Manager Program.
Billed insurance companies for office visits and procedures using ICD 9 and CPT coding.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front office specialists use data entry:

Perform patient registration data entry.
Execute essential clerical tasks like faxing, e-mail, data entry, 10-key, copier, printer.

9. ICD-9

Here's how front office specialists use icd-9:

Coded and posted the patient encounters in accordance to ICD-9 regulations.
Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.

10. Cash Management

Here's how front office specialists use cash management:

Cash management and reconciliation up to $1,000.
Cash management and handling using a cash register.

11. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how front office specialists use patient demographics:

Utilized Care Cloud System to document patient demographics, logged new patient insurance information, and verified existing patient insurance information.
Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

12. Patient Check

Here's how front office specialists use patient check:

Conducted patient check in/check out and scheduled special testing/procedures and surgery when necessary.
Correct patient check-out and outstanding bill collection.

13. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how front office specialists use safety rules:

Admit and check out patients in accordance with client company protocols, HIPAA guidelines and safety rules.
Follow HIPPA guidelines and Safety rules.

14. Office Equipment

Here's how front office specialists use office equipment:

Collected bids for furniture and other miscellaneous office equipment per the City's purchasing policies.
Skilled in a variety of modern office equipment, including computer and verbal/written communication and Microsoft Suite.

15. Multitasking

Here's how front office specialists use multitasking:

Practiced time management and multitasking, becoming resourceful in overcoming obstacles in both the administrative and clinical setting.
Schedule MRI's in a busy orthopaedic office where multitasking and prioritizing upcoming changes is a must in stressful situations.

5 Front Office Specialist resume examples

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What skills help Front Office Specialists find jobs?

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What soft skills should all front office specialists possess?

Robert Geraci Ph.D.

Professor and Chair, Manhattan College

The ability to read, write, and think critically are timeless skills. Applying these thoughtfully to social media could be a particularly crucial skill as companies seek to brand themselves effectively and avoid public missteps that come from cultural ignorance and/or myopic views of the American public. Students in Religious Studies receive an education that recognizes cultural diversity and have opportunities to think about what is or is not an effective and accurate perspective of different peoples.

Do you want to know more?

List of front office specialist skills to add to your resume

The most important skills for a front office specialist resume and required skills for a front office specialist to have include:

Patients
Customer Service
Medical Terminology
Check-In
Patient Care
Telephone Calls
CPT
Data Entry
ICD-9
Cash Management
Patient Demographics
Patient Check
Safety Rules
Office Equipment
Multitasking
Telephone Lines
Front Desk

Phone Calls
Insurance Verification
Control Forms
Patient Appointments
Insurance Benefits
Patient Charts
Urgent Care
Patient Accounts
Transcription
Hippa
Bank Deposits
Patient Flow
EHR
Patient Scheduling
Patient Payments
Appointment Scheduling
Insurance Eligibility

Insurance Coverage
EKG
Medicaid
Physical Therapy
Patient Insurance
Vital Signs
Patient Registration
Drug Screens
Multi-Line Phone System
Direct Calls
Medical History
Computer System
Medical Billing
Patient Data
Patient Confidentiality

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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