Top Front Office Specialist Skills

Below we've compiled a list of the most important skills for a Front Office Specialist. We ranked the top skills based on the percentage of Front Office Specialist resumes they appeared on. For example, 14.6% of Front Office Specialist resumes contained Medical Records as a skill. Let's find out what skills a Front Office Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Front Office Specialist resumes in 2020. Read below to see the full list.

1. Medical Records

high Demand
Here's how Medical Records is used in Front Office Specialist jobs:
  • File paperwork, medical records and correspondence according to defined company procedure/outside parties including non-injury paperwork, custody and control forms.
  • Utilized alphanumeric filing system for filing medical records and correctly retrieved medical records and delivered to appropriate providers and department.
  • Cross trained into several departments including front office receptionist, switchboard operator, and medical records associate.
  • Check In / Check out Insurance Verification Obtained Authorizations Scheduling appointments Operator Entered demographic information Medical Records duties
  • Received completed medical records and follows up with providers to obtain missing medical records
  • Gathered insurance referrals and medical records as needed for upcoming patient appointments.
  • Worked with medical records assuring patients documents were filed correctly.
  • Maintained medical records, established and maintained excellent client relationships.
  • Filed medical records and correspondence per company defined procedure.
  • Perform the task of translating phone calls, medical forms; medical records, and appointments with the physician in Spanish.
  • Make appointments, take payments, call and confirm appointments, scan medical records, work in a system called Epic.
  • Present, Patient Support Specialist II, Patient Financial Specialist, Medical Records Technician and Front Desk in Benton Harbor office.
  • Input new patients as the New Patient Coordinator and collected medical history for the practice and distributed medical records information.
  • File paperwork, medical records and correspondences to ensure that information is available upon request from Physicians and outside parties.
  • Utilize a copier, scanner, fax machine, credit card machine and 6 different computer programs including medical records.
  • Check patients in and out of office, manage medical records, insurance coding, billing and scheduling appointments.
  • Use EMR software and physical files to manage patient medical records and uphold patient confidentiality as required by HIPAA.
  • Support included, patient scheduling, mailing medical laboratory results on a daily basis, and medical records management.
  • Follow the release of information protocol established by ENTA that follows the HIPAA guidelines to release medical records.
  • Follow up with other practices to verify appointments and retrieve information for medical records and physicians to review.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Front Office Specialist jobs:
  • Communicate outstanding balances to insurance companies and patients.
  • Answer incoming phone calls from patients, insurance companies, doctors offices, etc regarding current GPT patients.
  • Organized billing packages, while creating invoices and HCFA's, to forward to insurance companies or attorneys.
  • Filed necessary appeals, handled incoming calls from patients, doctors offices, and various insurance companies.
  • Enter the billing and coding into the computer for filing with the proper insurance companies.
  • Request from insurance companies the appropriate Referrals/Authorizations based on the purpose for the patients visit.
  • Request for authorizations from primary care physicians or insurance companies for testing and office visits.
  • Manage medical record requests from providers, law offices, insurance companies and patients.
  • Maintained current fee schedule with various insurance companies & GA Medicare & Medicaid.
  • Prepare patient's records to be mailed to attorneys or insurance companies.
  • Prepare and submit clean claims to insurance companies either electronically or paper.
  • Filed claims for various insurance companies and GA Medicare & Medicaid.
  • Obtain pre-certification for services with insurance companies.
  • interact daily with Employers insurance companies and adjusters seeking transcription notes and activity status on their employees.
  • Processed all patient info and coordinated billing with insurance companies and attorneys.

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3. Patient Care

high Demand
Here's how Patient Care is used in Front Office Specialist jobs:
  • Provide injections, immunizations and other patient care services as ordered by the medical provider.
  • Assist Doctor's in ensuring optimal patient care and smooth daily functioning of office.
  • Respond to all inquiries relating to patient care from employers and other medical entities.
  • Assisted with clinical and departmental operations by providing administrative and patient care support under the supervision of a licensed physical therapist.
  • Drive quality control for case management by effectively organizing, maintaining documentation and adhering to compliance for patient care.
  • Interfaced with university physicians and departments to assist in problem solving and procedural interpretation of patient care services.

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4. Front Desk

high Demand
Here's how Front Desk is used in Front Office Specialist jobs:
  • Perform general front desk duties Patient chart preparation Prepare daily bank transactions Insurance verification Medical billing
  • Front desk reception taking insurance and verifying coverage, Scheduling for over 20 Dr's & interns.
  • Assisted at front desk checking patients in and out of clinic, answering phones, assisting patients.
  • Front desk assistant, customer service, answering phones, making appointments, dispensing glasses.
  • Provided customer service to patients, family and staff while working the front desk.
  • Collected co-payments and processing insurance claims are also duties for front desk help.
  • Maintained the front desk and receptionist area in a neat and organized fashion.
  • Greeted all patients with enthusiasm as they entered the front desk area.
  • Preformed front desk functions for thriving and busy pediatric practice.
  • Handle incoming calls and provide assistance with the front desk.
  • Handled daily front desk duties, patient intake process.
  • Greeted patients and customers at front desk check-in.
  • Delegated duties to front desk office staff.
  • Managed Front Desk and lobby.
  • Indentified any front desk service barriers and pro-actively offered solutions.
  • Provided telephone and front desk support to patients and doctors of Coastal Orthopaedics.
  • Demonstrated proficiency in telephone and front desk reception within a high volume enviroment.
  • continued assisting Front Desk with doing part time M.O.D.

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5. Customer Service

high Demand
Here's how Customer Service is used in Front Office Specialist jobs:
  • Provide exceptional customer service by properly maintaining and cultivating positive relationships with patients, therapists and physicians.
  • Provide customer service by communicating effectively with patients and family members and staff.
  • Provided outstanding bi-lingual customer service by answering phones and setting appointments for patients.
  • Maintained high standards of customer service by achieving excellent patient satisfaction ratings.
  • Coordinate all office activities while providing superior customer service and problem solving.
  • Provided superior customer service to internal/external customers.
  • Performed customer service via telephone and in person, warehouse inventory and supply clerk, shipping and receiving of cargo shipment.
  • Provide a high level of customer service when dealing with physicians, hospital departments, patients and their families.
  • Developed and implemented a system-training program in the areas of sales retention, product information and customer service training.
  • Assisted great customer service for patient's needs and concerns by offering help, working diligently and communicating continually.
  • Provide customer service to patients, and perform administrative functions in fast-paced office for urgent-care and primary-care centers.
  • Provide outstanding customer service by setting patient's appointments and updating computerized records for fast and accurate service.
  • Initiate patient intake with excellent customer service and knowledge of a variety of possible reasons of arrival.
  • Delivered excellent customer service with a friendly attitude to make clients feel welcome in our facility.
  • Provided excellent customer service for employee orientation, training payroll, benefits and retirement questions.
  • Check patients in and out, customer service, answer phones, and schedule appointments.
  • Exercise excellent customer service while interacting with patients both in person and over the telephone.
  • Deliver high levels of customer service while providing administrative support to Dean's Office.
  • Enter patients, answer phones, customer service, insurance, billing, entry data
  • Serve as an Office Management Specialist with experience in administrative functions and customer service.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Front Office Specialist jobs:
  • Answered phone calls, scheduled appointments, assisted patients checking in and out resulting in consistent patient flow.
  • Answer phone calls and emails regarding patient information for patients' employers in a timely and professional manner.
  • Placed reminder phone calls for upcoming appointments and discussed any important information with the patient during these calls.
  • Receive and direct all questions from patients and phone calls Preparing daily logs and schedules.
  • Answered and managed phone calls, took and relayed messages, and operated a switchboard.
  • Answer all phone calls and assists patients with eye glasses or accessories purchases.
  • Documented important information from doctor to doctor phone calls in patient records.
  • Answered high volume of phone calls in less than 3 rings.
  • Take phone calls from patients to help them with account balances.
  • Make phone calls to inform patients of their next appointment.
  • Manage multiple incoming phone calls, emails, and faxes.
  • Answer incoming phone calls in accordance with company procedure.
  • Checked messages and returned any phone calls.
  • Answered multi-line telephone system and directed phone calls accordingly.
  • Prepared charts for next Day business answered all phone calls and acquired all information for doctor.
  • Receive all phone calls and set up or reschedule any appointments using Centricity.
  • Answer phone calls on a daily basis Verifiy patient eligibility, update demographics if needed and setup on schedule.
  • Answer Physician to Physician phone calls Make reminder phone calls to patients Balance receipts to user batch report.

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7. Data Entry

high Demand
Here's how Data Entry is used in Front Office Specialist jobs:
  • Execute essential clerical tasks like faxing, e-mail, data entry, 10-key, copier, printer.
  • Collect, process payments, data entry, and schedule patient appointments.
  • Study included secretarial skills, business management, and data entry.
  • Organized charts for the following day and data entry.
  • Handled billing, data entry, and accounts receivable.
  • Charge posting and Data Entry Coding experience.
  • Scan documents and complete data entry.
  • Completed data entry submitting billing information..
  • Check in and check out patients Drug screen collections Billing Data entry
  • Register and check in patients Balance & Post payments Schedule appointments Handle ROI/Data Entry Bookeeping Collect Copayments Verify Medicaid eligibility

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8. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Office Specialist jobs:
  • Optimized patients' satisfaction, providers' times, and treatment room utilization by scheduling appointments in person or by telephone.
  • Front Office- Responsibilities include insurance verification, scheduling appointments, checking in patients, checking out patients and phone calls
  • Organized and oversaw front office, including answering phones, greeting patients & scheduling appointments.
  • Obtain new patient information, scheduling appointments and assisting with other clerical support duties.
  • Front desk, prior authorizations, collecting co-pays, eligibility and scheduling appointments.
  • Created patients file records, filing, scheduling appointments and reception duties.
  • Used the Medical Manager for scheduling appointments.
  • Served as the main point of contact for scheduling appointments for office visits, ultrasound, coordinating appointments with specialist.
  • Used STI software for scheduling appointments and IFA Electronic software for records and scheduling.
  • Process payments Scheduling appointments and patient admission Insurance verification Create and file patient's charts Operate multi-phone line system

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9. Office Supplies

high Demand
Here's how Office Supplies is used in Front Office Specialist jobs:
  • Ordered/received office supplies, managed inventory.
  • Manage office inventory on a monthly basis, anticipating supplies needed and ordering of office supplies.
  • Order all front and back office supplies to meet daily requirements.
  • Ordered office supplies, scheduled appointments, did telephone triage.
  • Ordered medical and office supplies as needed.
  • Manage office supplies and order accordingly.
  • Identify and order office supplies.
  • Collect all outstanding balances and co pays Printing and mailing out statements, ordering office supplies.

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10. Check-In

high Demand
Here's how Check-In is used in Front Office Specialist jobs:
  • Processed patients check-in and check-out, all follow up appointments, compiled medical charts and medical information.
  • Perform all components of the office registration including arrival, check-in and future appointments.
  • Collect end of day reports and deposits from Check-In staff and Audiologist Assistants.
  • Front office duties that included patient check-in, insurance verification and payment collection.
  • Register, schedule, check-in and out patients.
  • Assisted with Patient check-in and check-out experience.
  • Worked the check-in and check-out desk.
  • Performed patient check-in and check-out functions.
  • Performed patient check-in/check-out process and entered demographic information into the Medical databases and updated demographics of clients.
  • Performed patient check-in and check-out process Processed co -payments in the form of credit cards, checks, and cash.
  • Answer phones, schedule appointments, check-in and check -out patients, collect copays, verify benefits and eligibility.
  • Front Office (Check-In/Check-Out) Surgical and Delivery Billing
  • Verify and update insurance using Availity and Navicure Accept co-payments and all other payments for services from patients during check-in.

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11. Patient Demographics

high Demand
Here's how Patient Demographics is used in Front Office Specialist jobs:
  • Utilized Care Cloud System to document patient demographics, logged new patient insurance information, and verified existing patient insurance information.
  • Performed insurance verification and verification of patient demographics.
  • Greeted patients and entered patient demographics.
  • Entered patient demographics into the system and insured proper coding to obtain total payment from Medicaid, Private Insurance and Patients.
  • Process new medical insurance in EPIC, update and verify all patient demographics and Insurance information.
  • Welcomed patients and visitors, collecting patient demographics and verifying Insurances through Epic.
  • Check In and Out patients, verify insurance, input patient demographics.
  • Maintain and collect all patient demographics.
  • Register new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
  • Document eligibility in patient medical record, verify accurate patient demographics information.
  • MAR 2006 ~ OCT 2009 Medical Front Office First point of contact, updating patient demographics, insurance verification.
  • Answered multi-line telephone system Maintained and updated patient demographics and medical chart Assisted with transition to EMR

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12. Greeting Patients

high Demand
Here's how Greeting Patients is used in Front Office Specialist jobs:
  • Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answered inquiries.
  • Performed reception duties including greeting patients and assisting with check-in and check-out procedures.
  • Perform the task of greeting patients and visitors in a friendly demeanor.
  • Walk In Clinic Team LeadRECEPTION Greeting patients as they walk in the office.
  • Maintain confidentiality while greeting patients and providing general information on office policy, procedures, and practices.
  • Provided customer service/greeting patients at all levels.

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13. Patient Scheduling

high Demand
Here's how Patient Scheduling is used in Front Office Specialist jobs:
  • Front office check-in, Patient scheduling, insurance verification, Chart filing.
  • Provided patient scheduling for multiple physicians in multi specialty clinic practice.
  • Provide administrative support to Departments, Management, and Physician Patient Scheduling Patient Registration Insurance Claims Processing Maintained Patient Records Medical Assistant
  • Provided all daily administrative support and patient scheduling for various offices.
  • Performed patient eligibility screening, distribution of prescriptions, patient check-in, data filing and patient scheduling
  • Coordinated patient scheduling for busy office averaging 200 appointments weekly.

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14. Hippa

average Demand
Here's how Hippa is used in Front Office Specialist jobs:
  • Keep close contact with Medicaid/Insurance companies, via email/phone and make sure all records are met under HIPPA requirements.
  • Handle confidential information while adhering to company's Ethics and HIPPA Regulations.
  • Review and maintain all patient records as per HIPPA regulations.
  • Experienced and trained on HIPPA and OSHA rules and regulations.
  • Follow HIPPA guidelines and safety rules as outlined in training.
  • Educate patients on all HIPPA laws and insurance policies.
  • Follow HIPPA guidelines and Safety rules.
  • Maintained daily ledger and facilities bank deposits * Maintained confidentiality of patient privacy in compliance with HIPPA regulations
  • Demonstrated knowledge of HIPPA Privacy and Security Regulations by appropriatelyhandling patient information.
  • Ensured compliance with HIPPA policies, procedures and regulations Performed daily cash management while assisting with Specialist scheduling and tracking
  • Schedule patient appointments Maintain HIPPA privacy and patient confidentiality at all times.
  • Obtain authorization * Follow HIPPA * Checking patients in and out via Outsource and Centricity.

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15. Occusource

average Demand
Here's how Occusource is used in Front Office Specialist jobs:
  • Check out patients either via Occusource or manually according to procedure and distribute records according to the Employers' protocols.
  • Admit patients in Occusource and obtained proper authorization for patient service as needed.
  • Schedule appointments for patients into Occusource computer program.
  • Obtain authorization as needed to process patients for services needed.. Admit patients into OccuSource or manually in accordance with client company protocols..
  • Used the following software tools Concentric, Occusource, Ultipro.
  • Admit patients into OccuSource and Centricity or manually in accordance with client company protocols.

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16. Processing Patient Referrals

average Demand
Here's how Processing Patient Referrals is used in Front Office Specialist jobs:
  • Assist in processing patient referrals as required and performs other duties, as assigned.
  • Assist in processing patient referrals as required, and practice Velocity.
  • Assisted in processing patient referrals as required.

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17. Urgent Care

average Demand
Here's how Urgent Care is used in Front Office Specialist jobs:
  • Established an excellent record of performance for this high volume Urgent Care Clinic that specialized in Worker's Compensation patients.
  • Verify patient insurance benefits information in order to provide urgent care services via phone, fax and internet.
  • Administer assistance to employers as well as open new accounts and cross train products such as Urgent Care.
  • Greet patients, check in and check out patients for Occupational medicine and Urgent care.
  • Process patient co-pays, deductibles and co-insurances for urgent care and private pay visits.
  • Prompt friendly greeting of patients and visitor to our fast-paced urgent care clinic.
  • Register and discharge urgent care patients and handle all medical billing/charging.
  • Verify insurance coverage, if admitted under Urgent Care.
  • Support the urgent care in a multicare medical center.
  • Serve as a key member of the healthcare team for a busy Occupational healthcare/ urgent care office.

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18. CPT

average Demand
Here's how CPT is used in Front Office Specialist jobs:
  • Entered ICD-9 and CPT codes, patient demographics, and insurance information in the Athena and Medical Manager Program.
  • Billed insurance companies for office visits and procedures using ICD 9 and CPT coding.
  • Presented necessary medical information, such as researching and applying CPT and ICD-9 codes.
  • Experienced in using CPT codes as well as ICD-10 codes.
  • Obtain medical exam orders from physicians and insure that CPT/ICD-9 codes are correct for patients exams
  • Entered new patients confidential information into computer database also discharged patients and entered chart information containing ICD-9 and CPT codes.

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19. Drug Screens

average Demand
Here's how Drug Screens is used in Front Office Specialist jobs:
  • Answer phones check in patients for drug screens physicals urgent care as well as scheduling for physical therapy.
  • Conduct Breath Alcohol Tests and Urinary Drug Screens according to Department of Transportation/client company standards.
  • Retrieved completed drug screens and routed them to the requesting companies.
  • Complete drug screens and assist with basic physicals.
  • Assist with urine drug screens and billing.
  • Performed drug screens and breath-alcohol testing.
  • Preformed drug testing and drug screens.
  • Check in & out 200+ patients for urgent care, work injuries, drug screens, & physicals daily.
  • Help back staff with drug screens.
  • Performed drug screens, breathe alcohol test, hair collects and audiograms on patients that companies send in for various reasons.
  • Obtain authorization from employers regarding on-the-job injuries, pre-employment physicals and drug screens as needed to process patients.

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20. Patient Registration

average Demand
Here's how Patient Registration is used in Front Office Specialist jobs:
  • Conducted patient registration and intake processes; managed scheduling and appointments utilizing proprietary database.
  • Monitored patient registrations for completion and correct insurance coding.
  • Perform patient registration data entry.
  • Provide patients with patient registration forms in order to follow up on patient check-in and check-out utilizing a proprietary management system.
  • Clear out patient registration and claim edit work-queues in the allotted time.
  • Oversee patient registration procedures and handle all medical front office duties.
  • Check in patients and complete patient registration.
  • Answer a multi-line telephone system Patient registration and various clerical duties

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21. Physical Therapy

average Demand
Here's how Physical Therapy is used in Front Office Specialist jobs:
  • Assured diagnosis and procedure codes were medically necessary according to Physical Therapy and Medicare guidelines.
  • Check in/out, covering physical therapy, physical therapy referrals, drug/alcohol screens, triage, HPE Physical,
  • Check patients out and scheduling Return and Physical Therapy appointments and giving the patient their proper paperwork.
  • Schedule, register, manage patient files and manage co-pays for a physical therapy office.
  • Offer support in the physical therapy department, ensuring full care of patient through MMI.
  • Schedule appointments for Physicals, Medical Rechecks and Physical Therapy visits.
  • Handle all Physical Therapy Referrals for the center.

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22. High Volume

average Demand
Here's how High Volume is used in Front Office Specialist jobs:
  • Serve this high volume pediatric medical practice with emphasis on patient relations and continuous improvement.
  • Scheduled and managed appointments for 6 doctors in a fast-paced high volume environment.
  • Delivered exceptional customer service while scheduling a high volume of appointments via phone for radiology and special procedures.
  • Coordinate daily pharmaceutical-related matters to verify and expedite a high volume of new prescription and Refill orders.
  • Coordinate daily pharmaceutical-related matters verify & expedite high volume of prescription orders.
  • Coordinated daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders.

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23. Proper Completion

average Demand
Here's how Proper Completion is used in Front Office Specialist jobs:
  • Explain all required paperwork and forms to patients and ensure proper completion of all paperwork.

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24. Icd-9

average Demand
Here's how Icd-9 is used in Front Office Specialist jobs:
  • Handle ICD-9 code cards for oncology physicians and forward cards to White Marsh to billing weekly.
  • Prepared class for transition techniques to transition from ICD-9 to ICD-10.
  • Manage Front Desk, Receive Patients, Insurance verification, Icd-9 coding, payment processing to include Co- Pays insurance Acceptance.
  • Performed charge entry, to include ICD-9 and PQRI codes.
  • Billed insurance and patients using ICD-9 and HCPCS codes.
  • Processed Accounts Payable, Accounts Receivable, billing, inventory control and ICD-9 coding.

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25. Patient Accounts

average Demand
Here's how Patient Accounts is used in Front Office Specialist jobs:
  • Provided consistent and thorough coordination with patient accounts and attorney settlements.
  • Evaluate patient accounts, analyze financial data to maximize reimbursement.
  • Worked in conjunction with patient accounts department to rectify insurance billing denials, issues and errors.
  • Gathered and input all patient information and created new patient accounts using SoftDent computer system.
  • Approve all patient accounts before set up and all subsequent deliveries for qualifications to bill.
  • Post single, bulk, and virtual money insurance payments to patient accounts.
  • Collected co-pays and previous balances and posted collected money to patient accounts.
  • Collaborated with Patient Accounts to resolve non-payment issues for providers.
  • Maintain all patient accounts/records with proper CPT and ICD-9 codes.
  • Performed accounts receivable duties on patient accounts.
  • Maintained patient accounts and files.
  • Posted medical procedures and payments to patient accounts accurately and in a timely manner.
  • Scheduled patient appointments and procedures, set up new patient accounts, answering phones Data entry Front Office Specialist

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26. Telephone Lines

average Demand
Here's how Telephone Lines is used in Front Office Specialist jobs:
  • Schedule patient appointments, manage multiple telephone lines and register up to 35 new patients daily.
  • Answer incoming telephone lines in accordance with company procedures and direct the caller accordingly.
  • Answered multiline and computerized telephone lines Greeted and assisted customers seeking business services

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27. Medicaid

average Demand
Here's how Medicaid is used in Front Office Specialist jobs:
  • Access knowledge of current HMO/PPO/Medicaid/Medicare/commercial insurance regulations and requirements.
  • Verified eligibility online for all Medicaid patients.
  • Verify eligibility and benefits for all patients with Medicare, Medicaid, HMO, PPO, EPO, and POS plans.
  • Verified patient insurance, including not limited to Workers Comp, Medicare and Medicaid.
  • Review paperwork for accuracy to bill Medicare, Medicaid and private insurance.
  • complied with Medicare and/or Medicaid state guidelines
  • Entered and verified insurances through availity web portal, opticare, TMHP Medicaid, Tricare, and various websites.

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28. Vital Signs

low Demand
Here's how Vital Signs is used in Front Office Specialist jobs:
  • Take vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations.
  • Assisted back office filling medication orders, giving injections, rooming patients and taking vital signs.
  • Enter patient data into computer: Vital signs, medical information, etc.
  • Back office: Vital signs, Injections, Phlebotomy.
  • Practiced excellent sanitation procedures in patient rooms, administered and recorded vital signs, specimen collection, and documentation.
  • Maintained accurate and complete documentation of necessary information, including medical histories, vital signs, and medical complaints.

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29. Bank Deposits

low Demand
Here's how Bank Deposits is used in Front Office Specialist jobs:
  • Prepare bank deposits twice weekly and create month end and year end reports.
  • Collected and posted receipts to balance daily totals for bank deposits.
  • Printed daily ledger reports to balance and prepare daily bank deposits.
  • Prepared bank deposits and closing daily deposit records.
  • Balance drawers and put together bank deposits.
  • Reconcile payments and bank deposits.

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30. Telephone Calls

low Demand
Here's how Telephone Calls is used in Front Office Specialist jobs:
  • Confirmed demographics, verified insurance eligibility, answered telephone calls and transferred calls.
  • Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Responded to clinical telephone calls, prepared patient charts and provided information to referring physicians.
  • Direct patients into rooms* Operating telephone calls, resolving issues, communicating information courteously.
  • Directed inbound telephone calls and responded to customer inquiries personally when appropriate.

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31. Patient Check

low Demand
Here's how Patient Check is used in Front Office Specialist jobs:
  • Conducted patient check in/check out and scheduled special testing/procedures and surgery when necessary.
  • Greet patients and visitors upon arrival, assist patient check in/check out and ensure all patients forms are completed accurately.
  • Correct patient check-out and outstanding bill collection.
  • Provide daily assistance at patient checkout counter collecting copays, triaging in bound calls, scheduling and daily balancing.
  • Collect and post payments, - -Assists patients with billing questions, -Ensures completeness prior to patient checkout.
  • Date entry/ clerical work/ patient check in/ out Oversee entre front office and reception area Knowledge of Microsoft programs

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32. Patient Payments

low Demand
Here's how Patient Payments is used in Front Office Specialist jobs:
  • Processed patient payments and verified billing information.
  • Handle billing/insurance: post patient payments/insurance claims, file insurance claims, explain account balances.
  • Check Out: Medical coding, appointments, take and post all patient payments.
  • Entered charges, posted all insurance and patient payments to balance to deposits.
  • Processed patient payments upon completion of appointment and processed end of day billing.
  • Post patient payments, and send receipts if requested.
  • Collect patient payments in person and via phone.
  • Take patient payments in Office Mate.
  • Posted insurance payments Posted invoices and patient payments.
  • Perform patient check-in/check-out duties Schedule patient appointments Verify insurance eligibility Receive and apply patient payments Create patient charts for physician use

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33. Financial Statements

low Demand
Here's how Financial Statements is used in Front Office Specialist jobs:
  • Prepared reports, invoices, financial statements, letters.
  • Researched & gathered data for supervisor/accountants for use in preparation of various financial statements and reports.
  • Configured monthly employee productivity reports and financial statements.
  • Prepared financial statements for accounting related entities.
  • Prepared Financial Statements for community review.
  • Report any discrepancies in financial statements.

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34. Medical Billing

low Demand
Here's how Medical Billing is used in Front Office Specialist jobs:
  • Schedule new Patient appointments, follow-up appointments and collections, Medical Billing and Eligibility verification with various insurance carriers.
  • Assisted with medical billing, coding, special projects and daily clinic functions.
  • Perform Quality Assurance functions for medical billing.
  • Check in/out Scheduling/Call Routing Medical Billing & Coding Insurance Verifications
  • Configured Medical Manager/MicroMD medical billing software and trained office staff on system.
  • Maintained patient records, including diagnostic coding and medical billing procedures.

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35. Computer System

low Demand
Here's how Computer System is used in Front Office Specialist jobs:
  • Gather patient information in an efficient and timely manner and input information in proper computer systems.
  • Greeted patients and obtained demographic, financial, and insurance information; entered and updated data in computer system.
  • Train new employees on computer systems.
  • Update the surgeries computer system with appointments and personal details.
  • register patients in the computer system to generate services needed.
  • Trained new and existing staff on new computer systems and facilitated communication between clinics and system support specialists.

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36. Appropriate Person

low Demand
Here's how Appropriate Person is used in Front Office Specialist jobs:
  • Document management - Print encounter forms, daily schedules, scan documents and route to appropriate personnel.
  • Counted and balanced all payments collected and kept payments secured until surrendered to the appropriate person.
  • Assisted patient/ HMG physicians regarding patient payment/billing concerns & notified the appropriate personnel to obtain resolution.
  • Received and routed messages from respiratory therapists to the appropriate personnel.
  • Xeroxed community's documents, referring individuals to appropriate personnel.
  • Transfer technical matters to appropriate person (inside/outside unit/agency).

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37. Control Forms

low Demand
Here's how Control Forms is used in Front Office Specialist jobs:
  • Managed and distributed paperwork to outside parties including, non injury paperwork, custody, and control forms.
  • Manage dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.

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38. Patients In

low Demand
Here's how Patients In is used in Front Office Specialist jobs:
  • Assist patients in accurately completing appropriate forms and documents all information according to clinic protocols.
  • Assisted patients in completing all necessary paperwork.
  • Check patients in and out, process payments for copay and/or balances, verify insurance for the next day
  • Check patients in and out, answer phones, schedule appointments, collect co-payments and verify insurances.
  • Admit and check out patients in accordance with client company protocols, HIPAA guidelines and safety rules.
  • Worked closely with the nurses in both departments to fit newly diagnosed patients into doctor's schedules.
  • Assisted in scheduling surgeries, checking patients in, and preparing charts before patient's arrival.
  • Check patients in and out, as well as, schedule and confirm follow up appointments.
  • Checked patients in for appointments, retrieved files for physicians and escort patients to exam rooms.
  • Greeted patients as first and last point of contact, checked patients in and out.
  • Checked patients in and out while ensuring all documentation is collected and filed properly.
  • Answer phone, check patients in and out, Billed insurance, collect co pays
  • Greeted patients, checked patients in and out, verified insurance, received payments.
  • Check patients in and out and assist patients with filling out paperwork properly.
  • Assist patients in problem solving potential issues related to the health care finances.
  • Verified patients insurance; billing claims for Medicaid and other primary insurance.
  • Checked in and checked out patients in a worker's compensation clinic.
  • Checked patients in and out, collected co-pay/co-insurance, and verified insurance.
  • Greet patients, answer telephones and check patients in and out.
  • Check patients in and out for appointments for facility.

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39. Outstanding Balances

low Demand
Here's how Outstanding Balances is used in Front Office Specialist jobs:
  • Check patients in and out, schedule appointments, and take co-pays and outstanding balances.
  • Advise members of co-payments and collect outstanding balances.
  • Schedule follow up appointments Apply payments to outstanding balances
  • Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of checkout.
  • Provided counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances.
  • File insurance claims as needed Care Credit Follow up on outstanding balances on accounts,

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40. EHR

low Demand
Here's how EHR is used in Front Office Specialist jobs:
  • Trained all new employees and interns on EHR dashboard system and front office procedures.
  • Utilize expertise with EPIC EHR software to add and update information and generate reports.
  • Integrate new system Intergy EHR, move from paper files to the electronic health record system.
  • Operate Allscripts PR and EHR clinical module, as well as, passport and HSConnect.
  • Completed release of information forms, faxes for requested records, and scanned pertinent information into patient's EHR file.
  • Created and maintained confidential patient files; implemented EHR systems to automate patient records management, with superb customer service.

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41. Allscripts

low Demand
Here's how Allscripts is used in Front Office Specialist jobs:
  • Utilized Scheduling/EMR programs including: Occusytem, GE Centricity, Citrix, Allscripts, Anovaware, NRCME and Altipro.
  • Enter patient demographics and appointments in Allscripts.

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42. MRI

low Demand
Here's how MRI is used in Front Office Specialist jobs:
  • Reschedule appointments, schedule MRI and CT's.
  • Scheduled MRI's per physician order.
  • Report directly to the reading radiologist of each patients symptoms before scan begins for the mri.
  • Scheduled MRI's and CT scans for our Pre and Post OP patients.
  • Obtained precertification for MRIs, surgeries, and epidurals resulting in higher rates of insurance reimbursement.
  • Processed MRI orders including the verification of insurance benefits and insurance authorizations, calculating co-payments, and preparing daily paperwork.

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43. Clinical Staff

low Demand
Here's how Clinical Staff is used in Front Office Specialist jobs:
  • Developed excellent working relationships with all clinical staff members and professional skills for working with difficult patients.
  • Coordinate patient arrival with radiology appointments and notify clinical staff upon patient return.
  • Updated database & medical charts with demographic changes, patient issues & necessary information for clinical staff.
  • Provide direction to Physician, Clinical staff, and Office Coordinators on procedures and protocol.
  • Provided administrative support to the clinical staff.
  • Direct messages to clinical staff allspice needed.
  • Relayed messages via E-Mail to clinical staff.

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44. Patient Files

low Demand
Here's how Patient Files is used in Front Office Specialist jobs:
  • Create new patient files and input patient information.
  • Prepared, coordinated and distributed patient files.
  • Assist in check out, answered multi-line phones, pulled patient files and input charges into the practice management system.
  • Verified and updated insurance information maintaining the medical history for all patient files.
  • Organized all older paper patient files and created an interactive electronic master list which significantly increased efficiency.
  • Maintained patient files and confidentiality.

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45. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Front Office Specialist jobs:
  • Processed payments for patients and obtained insurance authorizations.
  • Obtained insurance authorizations when needed.
  • Verify patient insurances and obtain insurance authorizations and referrals, and schedule appointments accordingly.
  • Position also includes; obtaining insurance authorizations, data entry, and post registration procedures
  • Communicated directly with diagnostic contractors, prepared insurance authorizations, verified procedures.
  • Acquired insurance authorizations for procedures and tests ordered by the attending physician.

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46. Direct Calls

low Demand
Here's how Direct Calls is used in Front Office Specialist jobs:
  • Answer multi-phone lines and direct calls as required.
  • Job duties: Schedule appointments, direct calls, register patients in computer, very proficient at using Alta computer system.
  • Facilitate receptionist duties, answer telephones, direct calls, office errands and take and relay accurate messages.
  • Maintained main line of all incoming calls, screened & direct calls or kept call when able to assist.
  • Answered phone calls and direct calls to appropriate parties or take messages.
  • Performed secretarial duties, processing of patients, etc answer telephones, and direct calls to appropriate staff.

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20 Most Common Skill for a Front Office Specialist

Medical Records17.8%
Insurance Companies17.1%
Patient Care13.9%
Front Desk9.9%
Customer Service6.2%
Phone Calls5.1%
Data Entry4.3%
Scheduling Appointments3.4%

Typical Skill-Sets Required For A Front Office Specialist

RankSkillPercentage of ResumesPercentage
1
1
Medical Records
Medical Records
14.6%
14.6%
2
2
Insurance Companies
Insurance Companies
14%
14%
3
3
Patient Care
Patient Care
11.3%
11.3%
4
4
Front Desk
Front Desk
8.1%
8.1%
5
5
Customer Service
Customer Service
5.1%
5.1%
6
6
Phone Calls
Phone Calls
4.2%
4.2%
7
7
Data Entry
Data Entry
3.5%
3.5%
8
8
Scheduling Appointments
Scheduling Appointments
2.8%
2.8%
9
9
Office Supplies
Office Supplies
2.3%
2.3%
10
10
Check-In
Check-In
2.3%
2.3%
11
11
Patient Demographics
Patient Demographics
2.3%
2.3%
12
12
Greeting Patients
Greeting Patients
1.7%
1.7%
13
13
Patient Scheduling
Patient Scheduling
1.5%
1.5%
14
14
Hippa
Hippa
1.4%
1.4%
15
15
Occusource
Occusource
1.3%
1.3%
16
16
Processing Patient Referrals
Processing Patient Referrals
1.2%
1.2%
17
17
Urgent Care
Urgent Care
1.1%
1.1%
18
18
CPT
CPT
1.1%
1.1%
19
19
Drug Screens
Drug Screens
1%
1%
20
20
Patient Registration
Patient Registration
1%
1%
21
21
Physical Therapy
Physical Therapy
1%
1%
22
22
High Volume
High Volume
1%
1%
23
23
Proper Completion
Proper Completion
0.9%
0.9%
24
24
Icd-9
Icd-9
0.9%
0.9%
25
25
Patient Accounts
Patient Accounts
0.9%
0.9%
26
26
Telephone Lines
Telephone Lines
0.9%
0.9%
27
27
Medicaid
Medicaid
0.8%
0.8%
28
28
Vital Signs
Vital Signs
0.8%
0.8%
29
29
Bank Deposits
Bank Deposits
0.8%
0.8%
30
30
Telephone Calls
Telephone Calls
0.8%
0.8%
31
31
Patient Check
Patient Check
0.8%
0.8%
32
32
Patient Payments
Patient Payments
0.8%
0.8%
33
33
Financial Statements
Financial Statements
0.7%
0.7%
34
34
Medical Billing
Medical Billing
0.7%
0.7%
35
35
Computer System
Computer System
0.6%
0.6%
36
36
Appropriate Person
Appropriate Person
0.6%
0.6%
37
37
Control Forms
Control Forms
0.6%
0.6%
38
38
Patients In
Patients In
0.6%
0.6%
39
39
Outstanding Balances
Outstanding Balances
0.6%
0.6%
40
40
EHR
EHR
0.5%
0.5%
41
41
Allscripts
Allscripts
0.5%
0.5%
42
42
MRI
MRI
0.5%
0.5%
43
43
Clinical Staff
Clinical Staff
0.5%
0.5%
44
44
Patient Files
Patient Files
0.5%
0.5%
45
45
Insurance Authorizations
Insurance Authorizations
0.5%
0.5%
46
46
Direct Calls
Direct Calls
0.5%
0.5%

38,596 Front Office Specialist Jobs

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