Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between front office supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and a center supervisor. Additionally, a center supervisor has an average salary of $39,359, which is higher than the $37,907 average annual salary of a front office supervisor.
The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Front Office Supervisor | Center Supervisor | |
| Yearly salary | $37,907 | $39,359 |
| Hourly rate | $18.22 | $18.92 |
| Growth rate | - | 6% |
| Number of jobs | 79,675 | 99,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Front office supervisors and center supervisors have different pay scales, as shown below.
| Front Office Supervisor | Center Supervisor | |
| Average salary | $37,907 | $39,359 |
| Salary range | Between $30,000 And $47,000 | Between $27,000 And $56,000 |
| Highest paying City | Newark, NJ | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | University of California, Berkeley | Gannett Fleming |
| Best paying industry | Health Care | Telecommunication |
There are a few differences between a front office supervisor and a center supervisor in terms of educational background:
| Front Office Supervisor | Center Supervisor | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between front office supervisors' and center supervisors' demographics:
| Front Office Supervisor | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |