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The differences between front office supervisors and office leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and an office lead. Additionally, an office lead has an average salary of $80,536, which is higher than the $37,907 average annual salary of a front office supervisor.
The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for an office lead are data entry, patients, and powerpoint.
| Front Office Supervisor | Office Lead | |
| Yearly salary | $37,907 | $80,536 |
| Hourly rate | $18.22 | $38.72 |
| Growth rate | - | -8% |
| Number of jobs | 79,675 | 36,245 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
Front office supervisors and office leads have different pay scales, as shown below.
| Front Office Supervisor | Office Lead | |
| Average salary | $37,907 | $80,536 |
| Salary range | Between $30,000 And $47,000 | Between $50,000 And $128,000 |
| Highest paying City | Newark, NJ | Washington, DC |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | University of California, Berkeley | Capgemini |
| Best paying industry | Health Care | Manufacturing |
There are a few differences between a front office supervisor and an office lead in terms of educational background:
| Front Office Supervisor | Office Lead | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between front office supervisors' and office leads' demographics:
| Front Office Supervisor | Office Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 27.9% Female, 72.1% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6% | Black or African American, 9.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |