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The differences between front office supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a front office supervisor and a support supervisor. Additionally, a support supervisor has an average salary of $47,047, which is higher than the $37,907 average annual salary of a front office supervisor.
The top three skills for a front office supervisor include reservations, customer service and patients. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Front Office Supervisor | Support Supervisor | |
| Yearly salary | $37,907 | $47,047 |
| Hourly rate | $18.22 | $22.62 |
| Growth rate | - | 10% |
| Number of jobs | 79,675 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Front office supervisors and support supervisors have different pay scales, as shown below.
| Front Office Supervisor | Support Supervisor | |
| Average salary | $37,907 | $47,047 |
| Salary range | Between $30,000 And $47,000 | Between $31,000 And $69,000 |
| Highest paying City | Newark, NJ | San Francisco, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | University of California, Berkeley | Cisco |
| Best paying industry | Health Care | Technology |
There are a few differences between a front office supervisor and a support supervisor in terms of educational background:
| Front Office Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between front office supervisors' and support supervisors' demographics:
| Front Office Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.1% Female, 65.9% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |