How to hire a front office supervisor

How to hire a front office supervisor, step by step

Here's a step-by-step front office supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a front office supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new front office supervisor
• Step 8: Go through the hiring process checklist

What does a front office supervisor do?

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1. Identify your hiring needs

   The front office supervisor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A front office supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, front office supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents front office supervisor salaries for various positions.

   Type of Front Office Supervisor	Description	Hourly rate
   Front Office Supervisor	A Front Office Supervisor oversees and ensures the smooth operation of all activities of the front office. They respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.	$14-22
   Office Lead	An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database... Show more	$24-61
   Service Office Manager	Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials... Show more	$26-60

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Customer Service
   • Patients
   • Hotel Services
   • Hotel Policies
   • Cash Handling
   • Payroll
   • Excellent Interpersonal
   • Front Office Operations
   • Night Audit
   • Office Equipment
   • PBX
   • Cleanliness
   • Guest Complaints

   Check all skills

   Responsibilities:

   • Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
   • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
   • Check VIP reservations and monitor daily operation of arrivals and/or departures.
   • Operate a POS system to itemize and complete an average of hundr customer purchases.
   • Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
   • Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).

   More front office supervisor duties

3. Make a budget

   Including a salary range in the front office supervisor job description is a good way to get more applicants. A front office supervisor salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a front office supervisor in Indiana may be lower than in Rhode Island, and an entry-level engineer typically earns less than a senior-level front office supervisor. Additionally, a front office supervisor with lots of experience in the field may command a higher salary as a result.

   Average front office supervisor salary

   $37,907yearly

   $18.22 hourly rate

   ---

   Entry-level front office supervisor salary

   $30,000 yearly salary

   Updated December 16, 2025

   Average front office supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$48,129	$23
   2	New York	$47,586	$23
   3	Washington	$45,117	$22
   4	Massachusetts	$44,553	$21
   5	California	$44,198	$21
   6	District of Columbia	$42,660	$21
   7	Virginia	$42,542	$20
   8	Colorado	$41,985	$20
   9	Oregon	$41,969	$20
   10	Texas	$37,232	$18
   11	Louisiana	$36,995	$18
   12	Florida	$36,651	$18
   13	Illinois	$35,896	$17
   14	Ohio	$34,875	$17
   15	Georgia	$33,839	$16
   16	Utah	$33,393	$16
   17	Pennsylvania	$32,921	$16
   18	North Carolina	$30,337	$15

   Average front office supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	University of California-Berkeley	$46,613	$22.41
   2	UC Santa Barbara	$43,886	$21.10
   3	Chumash Casino Resort	$42,220	$20.30
   4	Hilton Grand Vacations	$41,716	$20.06	52
   5	Kimpton Hotels & Restaurants	$41,457	$19.93	35
   6	Memorial Health Systems Corporation	$41,439	$19.92	1
   7	Memorial Care Medical Group	$41,439	$19.92
   8	Pacific Hospitality Group	$41,339	$19.87	10
   9	Radisson Hotels International Inc	$41,008	$19.72
   10	Hyatt Hotels	$40,990	$19.71	97
   11	Springboard Hospitality	$40,988	$19.71	16
   12	LifePoint Health	$40,928	$19.68	26
   13	Suquamish Clearwater Casino Resort	$40,804	$19.62
   14	Aimbridge Hospitality	$40,797	$19.61
   15	Mandarin Oriental	$40,443	$19.44	2
   16	First Hospitality	$40,433	$19.44	6
   17	Montage Hotels & Resorts	$40,335	$19.39	35
   18	Mammoth Mountain	$39,863	$19.16	8
   19	R’Bar & Grill	$39,828	$19.15
   20	Galt House Hotel	$39,661	$19.07	1

4. Writing a front office supervisor job description

   A job description for a front office supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a front office supervisor job description:

   Front office supervisor job description example

   With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
   ELS is hiring for the position of Front Office Supervisor in Sun City, Arizona.
   
   What you'll do:
   
   The general manager of Paradise RV understands that his job and the functioning of the resort is not possible without the staff. He feels an obligation to create and maintain the best work environment possible for everyone and expects the staff to do the right thing and work hard when necessary, but does not micromanage. The staff at Paradise is a supportive, friendly team which works together.
   
   We are looking for someone who innately enjoys serving others and is not focused on themselves. Paradise is a "snowbird" resort so the summers are quieter allowing staff to take their vacations and relax a bit until the season begins in September.
   
   The front office manager will need to have strong computer skills and able to quickly learn new programs to facility reservations and perform accounting functions. They will need to set the example of service and train new staff. This is a full-time Monday - Friday position with rare work on Saturdays. New Year's Day is a required work day to ensure RV'ers checking in for the new year are handled.
   
   Skills & experience you need:
   
   Must receive personal satisfaction from helping customers and staff. High school diploma or equivalent. Meticulous attention to details. Excellent communications and organizational skills. Comfortable with computers and learning new programs.
   
   In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
   
   We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
   
   As an Equal Opportunity Employer, we welcome and thank all applicants.

   Copy this example

   

5. Post your job

   There are a few common ways to find front office supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your front office supervisor job on Zippia to find and recruit front office supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit front office supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new front office supervisor

   Once you have selected a candidate for the front office supervisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new front office supervisor first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a front office supervisor?