Front office supervisor job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Front Office Supervisor in Sun City, Arizona.

What you'll do:

The general manager of Paradise RV understands that his job and the functioning of the resort is not possible without the staff. He feels an obligation to create and maintain the best work environment possible for everyone and expects the staff to do the right thing and work hard when necessary, but does not micromanage. The staff at Paradise is a supportive, friendly team which works together.

We are looking for someone who innately enjoys serving others and is not focused on themselves. Paradise is a "snowbird" resort so the summers are quieter allowing staff to take their vacations and relax a bit until the season begins in September.

The front office manager will need to have strong computer skills and able to quickly learn new programs to facility reservations and perform accounting functions. They will need to set the example of service and train new staff. This is a full-time Monday - Friday position with rare work on Saturdays. New Year's Day is a required work day to ensure RV'ers checking in for the new year are handled.

Skills & experience you need:


Must receive personal satisfaction from helping customers and staff. High school diploma or equivalent. Meticulous attention to details. Excellent communications and organizational skills. Comfortable with computers and learning new programs.


In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Applicants for all positions will be required to provide proof that they are fully vaccinated against COVID 19 during the hiring process. Valid medical or religious exemptions will be considered, but serial COVID testing will be required to maintain employment.

Oversees the daily operation of all clinic practice management services including scheduling, reception, clinical support and referral management. Manages and implements policies and processes to ensure compliance with the standards of the organization and various regulatory agencies. This position provides oversight to front office operations for all three Portland clinic locations.
What We Offer


Sign-on bonus of $5,000.00 on first paycheck and $2,000.00 at 12 months of employment. $28.00-$35.00/hour DOE with ability to higher for highly experienced candidates. 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.


Essential Functions/Responsibilities/Duties


Plans and manages the daily functions of the clinic front office. Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies. Manages provider schedules to ensure correct appointment type is assigned, schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available. Maintains and books appointments for the Credit Manager and Behavioral Health Consultant. Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files. Develops and coordinates quality assurance activities for the front office. Coordinates patient file audits/reviews to comply with standards from The Joint Commission (TJC), Federal, State, and local regulations. Performs various audits to include Cash Box reconciliations and MyChart Proxy. Reviews and monitors various reports from the Epic system including sliding fee eligibility and utilization, registry follow up, and patient wellness follow up. Monitors daily work queues for clinic staff to ensure productivity, identify issues and allocates workload. Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF and Arcadia Tracking on a daily basis. Manages the processing of all Release of Information requests. Coordinates with Risk Management regarding the healthcare information to be provided prior to the release. Coaches, mentors and trains direct report staff. Assesses competencies of staff, provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback. Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment. Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture.


Qualifications


Education: High School Diploma or GED. Associate s Degree preferably in business or healthcare preferred. Experience: Experience of 5 years in healthcare required. Associate s Degree may substitute 2 years of experience. Bachelor s Degree may substitute 4 years of experience. One year s supervisory experience managing employees and administering policies preferred. Licenses/Certificates/Registration: Valid Driver s License and proof of automobile liability insurance coverage. Knowledge/Skills/Abilities Required: Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 10 on the language proficiency scale to receive bilingual differential pay. Basic proficiency with a variety of computer programs including Word, Excel, and EPIC preferred. Effective verbal, written, and listening communication skills. Ability to work independently with minimal supervision. Ability to effectively manage employees and administer clinic policies. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to work effectively in a fast-paced primary care environment. Knowledge of medical terminology is required. Knowledge of Patient Benefits Coordination preferred.


About YVFWC


We serve more than 181,000 patients across 25 medical clinics, 14 dental clinics, 10 pharmacies, and 64 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC s patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.


Working at YVFWC


Working in our organization means being the passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.


At Farm Workers Clinic


We will consistently trust one another to work for the common good. We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do. We will demonstrate transparency by being candid and truthful no matter the risk. We will create partnerships to strengthen ourselves and our community. We will fight for just treatment for all individuals. We will let joy in. We have the courage to be an agent of change and refuse anything short of excellence.


Our mission celebrates diversity. We are committed to equal opportunity employment.

Responsibilities

In his role, you will act as the Team Leader for the Woodland Hills clinic. Coordinate the activities of all staff supporting the clinic and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. Work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

Qualifications

+ Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.

+ Working knowledge of EMR systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.

+ Team building skills, to include prior supervisory lead experience in a Healthcare setting.

+ Skill in monitoring complex clinician appointment schedules.

+ Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.

+ Ability to triage patient issues to achieve resolution.

+ Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.

+ Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments.

+ Ability to accept directions from supervisors and act promptly.

+ Knowledge of medical terminology.

+ Working knowledge of medical insurance plans and types of coverage provided.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.