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Front office supervisor skills for your resume and career

Updated January 8, 2025
4 min read
Front office supervisor example skills
Below we've compiled a list of the most critical front office supervisor skills. We ranked the top skills for front office supervisors based on the percentage of resumes they appeared on. For example, 19.4% of front office supervisor resumes contained reservations as a skill. Continue reading to find out what skills a front office supervisor needs to be successful in the workplace.

15 front office supervisor skills for your resume and career

1. Reservations

Here's how front office supervisors use reservations:
  • Facilitated and maintained efficient communication with several other departments including Housekeeping, PBX, Reservations, Room Service and Security.
  • Anticipated sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front office supervisors use customer service:
  • Exemplified the second-to-none customer service delivery for which Columbia Sussex/Marriott Inc. are nationally renowned for in all interactions with customers.
  • Executed company policies; and designed procedures for the daily operations for total functionality and superior customer service.

3. Patients

Here's how front office supervisors use patients:
  • Maximized productivity and increased patient satisfaction by decreasing wait times which allowed an increase in patients seen.
  • Educated patients on insurance benefits & out-of -network benefits/coverage pertaining to surgery by obtaining proper authorizations.

4. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front office supervisors use hotel services:
  • Planned and organized accommodations, catering and other hotel services.
  • Promoted hotel services with enthusiasm, demonstrating hotel's superiority.

5. Hotel Policies

Here's how front office supervisors use hotel policies:
  • Provided thorough supervision for day-to-day operations of facility in accordance with brand standards and hotel policies.
  • Implemented Hotel policies, procedures and the overall operation philosophy.

6. Cash Handling

Here's how front office supervisors use cash handling:
  • Managed daily Front Desk Operations, including but not limited to guest recognition, cash handling and guest reservations.
  • Perform various financial activities such as cash handling, balance cash and credit cards receipts, deposit and payroll.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front office supervisors use payroll:
  • Monitored budget and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted.
  • Completed weekly staffing schedules based on productivity analysis and conforming to department payroll budget.

8. Excellent Interpersonal

Here's how front office supervisors use excellent interpersonal:
  • Trained and evaluated guest service agents Detail Oriented with strong follow-through standards Strong administrative, communication, excellent interpersonal, organizational skills

9. Front Office Operations

Here's how front office supervisors use front office operations:
  • Assist in human resource responsibilities in accordance with Pyramid Hotel Group policies specifically related to Front Office operations.
  • Provided supervision and management of front office operations, including coordinating guest arrivals and departures.

10. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front office supervisors use night audit:
  • Supervised several departments and coordinated weekly meetings- Night auditing duties including accounting reports and end of fiscal year
  • Reviewed all Night Audit reports and daily occupancy analysis to ensure accuracy of data.

11. Office Equipment

Here's how front office supervisors use office equipment:
  • Supervised the selection and ordering of supplies, maintenance of the facility, and maintenance of any office equipment.
  • Maintained all office equipment, assist medical equipment procurement process, and managed outsourced IT functions.

12. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how front office supervisors use pbx:
  • Developed / coached an efficient team of 8-12 front-office and PBX staff focused on service excellence for total guest satisfaction.
  • Developed training programs for appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.

13. Cleanliness

Here's how front office supervisors use cleanliness:
  • Maintained the best possible standards regarding services including maintenance cleanliness and sanitation.
  • Maintained cleanliness and organization within the office.

14. Guest Complaints

Here's how front office supervisors use guest complaints:
  • Communicated and cooperated with other supervisors to ensure coordination of activities, resolution of guest complaints and improve customer satisfaction.
  • Implemented conflict resolution skills when dealing with guest complaints and issues in order to maintain the highest level of customer satisfaction.

15. Exceptional Guest

Here's how front office supervisors use exceptional guest:
  • Provide exceptional guest service, assist in guest issues, AR processing, and aid in overall success of the business
  • Communicated details to key stakeholders for incoming and in-house guests to assist with exceptional Guest Voice surveys.
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List of front office supervisor skills to add to your resume

Front office supervisor skills

The most important skills for a front office supervisor resume and required skills for a front office supervisor to have include:

  • Reservations
  • Customer Service
  • Patients
  • Hotel Services
  • Hotel Policies
  • Cash Handling
  • Payroll
  • Excellent Interpersonal
  • Front Office Operations
  • Night Audit
  • Office Equipment
  • PBX
  • Cleanliness
  • Guest Complaints
  • Exceptional Guest
  • Guest Satisfaction
  • Hotel Operations
  • Cash Flow
  • Property Management System
  • Room Rates
  • Guest Rooms
  • Guest Inquiries
  • Room Inventory
  • Guest Issues
  • Guest Registration
  • Excellent Guest
  • Quality Guest
  • Room Availability
  • VIP
  • Marriott
  • Insurance Verification
  • Guest Accounts
  • Guest Relations
  • Guest Expectations
  • Hotel Guests
  • Front Desk Operations
  • Quality Service
  • EMR
  • Customer Satisfaction
  • Patient Appointments
  • Appointment Scheduling
  • Customer Complaints
  • Room Assignments
  • Credit Card
  • Financial Transactions
  • CPT
  • HIPAA
  • OnQ
  • Telephone Calls
  • FOM

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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