What does a front office supervisor do?
A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.
Front office supervisor responsibilities
Here are examples of responsibilities from real front office supervisor resumes:
- Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
- Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
- Check VIP reservations and monitor daily operation of arrivals and/or departures.
- Operate a POS system to itemize and complete an average of hundr customer purchases.
- Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
- Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).
- Complete hotel audit and restaurant POS reports, close out all hotel employees cash drawers and make daily cash drops.
- Oversee daily operations of the front office including; front desk, bell staff, guest service agents, and PBX.
- Complete weekly staffing schedules base on productivity analysis and conforming to department payroll budget.
- Make reservations for large groups according to booking recaps as well as individual reservations using property management systems.
- Monitor budget and payroll records, and review financial transactions to ensure that expenditures are authorized and budget.
- Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
- Maintain accurate payroll utilizing Kronos system, and enter sick and vacation time information.
Front office supervisor skills and personality traits
We calculated that 19% of Front Office Supervisors are proficient in Reservations, Customer Service, and Patients. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Front Office Supervisors that have these skills listed on their resume here:
- Reservations, 19%
Facilitated and maintained efficient communication with several other departments including Housekeeping, PBX, Reservations, Room Service and Security.
- Customer Service, 13%
Exemplified the second-to-none customer service delivery for which Columbia Sussex/Marriott Inc. are nationally renowned for in all interactions with customers.
- Patients, 5%
Maximized productivity and increased patient satisfaction by decreasing wait times which allowed an increase in patients seen.
- Hotel Services, 5%
Planned and organized accommodations, catering and other hotel services.
- Hotel Policies, 4%
Provided thorough supervision for day-to-day operations of facility in accordance with brand standards and hotel policies.
- Cash Handling, 4%
Managed daily Front Desk Operations, including but not limited to guest recognition, cash handling and guest reservations.
"reservations," "customer service," and "patients" are among the most common skills that front office supervisors use at work. You can find even more front office supervisor responsibilities below, including:
Communication skills. One of the key soft skills for a front office supervisor to have is communication skills. You can see how this relates to what front office supervisors do because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, a front office supervisor resume shows how front office supervisors use communication skills: "trained and evaluated guest service agents detail oriented with strong follow-through standards strong administrative, communication, excellent interpersonal, organizational skills"
Integrity. Another essential skill to perform front office supervisor duties is integrity. Front office supervisors responsibilities require that "information clerks, particularly human resources assistants, have access to confidential information." Front office supervisors also use integrity in their role according to a real resume snippet: "entrusted with keys (opened/closed) handles all monies and bank deposits. "
Interpersonal skills. front office supervisors are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to front office supervisor responsibilities, because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." A front office supervisor resume example shows how interpersonal skills is used in the workplace: "gained great interpersonal relationships with all of the patients and staff. "
Organizational skills. front office supervisor responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "information clerks must be able to retrieve files and other important information quickly and efficiently." This resume example shows what front office supervisors do with organizational skills on a typical day: "monitored and implemented strategies and promotion programs to ensure high guest satisfaction survey scores and organizational goals. "
The three companies that hire the most front office supervisors are:
- Highgate Hotels35 front office supervisors jobs
- Hilton33 front office supervisors jobs
- Hyatt Hotels28 front office supervisors jobs
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Compare different front office supervisors
Front office supervisor vs. Office lead
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
These skill sets are where the common ground ends though. The responsibilities of a front office supervisor are more likely to require skills like "reservations," "hotel services," "hotel policies," and "cash handling." On the other hand, a job as an office lead requires skills like "data entry," "powerpoint," "human resources," and "office procedures." As you can see, what employees do in each career varies considerably.
Office leads really shine in the manufacturing industry with an average salary of $88,206. Comparatively, front office supervisors tend to make the most money in the health care industry with an average salary of $38,007.On average, office leads reach similar levels of education than front office supervisors. Office leads are 2.6% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Front office supervisor vs. Service office manager
Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that front office supervisor responsibilities requires skills like "reservations," "patients," "hotel services," and "hotel policies." But a service office manager might use other skills in their typical duties, such as, "office services," "office procedures," "financial reports," and "office operations."
Service office managers earn a higher average salary than front office supervisors. But service office managers earn the highest pay in the real estate industry, with an average salary of $102,448. Additionally, front office supervisors earn the highest salaries in the health care with average pay of $38,007 annually.Average education levels between the two professions vary. Service office managers tend to reach similar levels of education than front office supervisors. In fact, they're 3.3% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Front office supervisor vs. Assistant front office manager
An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.
The required skills of the two careers differ considerably. For example, front office supervisors are more likely to have skills like "patients," "excellent interpersonal," "office equipment," and "cash flow." But a assistant front office manager is more likely to have skills like "quality standards," "pms," "labor costs," and "service recovery."
Assistant front office managers make a very good living in the hospitality industry with an average annual salary of $50,661. On the other hand, front office supervisors are paid the highest salary in the health care industry, with average annual pay of $38,007.When it comes to education, assistant front office managers tend to earn similar degree levels compared to front office supervisors. In fact, they're 1.3% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Front office supervisor vs. Billing supervisor
A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.
Types of front office supervisor
Updated January 8, 2025
