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Front service clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical front service clerk skills. We ranked the top skills for front service clerks based on the percentage of resumes they appeared on. For example, 46.0% of front service clerk resumes contained customer service as a skill. Continue reading to find out what skills a front service clerk needs to be successful in the workplace.

15 front service clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front service clerks use customer service:

Provide excellent customer service, work successfully and professionally with co-workers and communicate properly and easily with customers.
Job requirements included providing excellent customer service, bagging groceries and organizing product shelves.

2. Groceries

Here's how front service clerks use groceries:

Cater to customers-Bag groceries and escort customers to vehicles-Retrieve carts from parking lot-Some cleaning required
Provided premier customer service by loading groceries into cars for customers

3. Premier Customer Service

Here's how front service clerks use premier customer service:

Greeted customers entering the establishment and provided premier customer service.
Provided and performed premier customer service and customer satisfaction.

4. Front End

Here's how front service clerks use front end:

Handled money, servicing customers, and managing the store front end to meet or exceed the great customer service expectation.
Maintained the neat and organized appearance of the register area and the front end of the store.

5. Publix

Here's how front service clerks use publix:

Managed as many as 10-16 employees at one time and made sure procedures were being followed according to Publix standards.
Trained new front service clerks to the cleaning procedures for Publix stores in order to maintain a clean environment.

6. Customer Complaints

Here's how front service clerks use customer complaints:

Resolved customer complaints quickly & promptly
Provide customers with personal shopping assistance when needed, and troubleshoot customer complaints by providing swift solutions.

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7. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how front service clerks use stock shelves:

Collect carts from parking lot, stock shelves and place unwanted merchandise back in designated sections.
Operate cash register, assist customers, occasionally stock shelves, and clean.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how front service clerks use sales floor:

Maintained bathrooms and sales floor by keeping it clean and neat.
Stocked sales floor with product on a daily basis.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how front service clerks use pos:

Scanned and handled merchandise, facilitated minor customer concerns and requests, and operated POS system including cash handling.
Provided excellent Customer service - Processed Daily Sale and Return Transactions at POS terminal - Maintained and restocked inventory

10. Safety Guidelines

Safety guidelines are regulations or rules governing procedures, actions, or devices with the aim of reducing the occurrence or risk of loss, injury, and danger to properties, individuals, or the environment. To adhere to the safety guidelines and be able to make the best possible decisions to ensure everyone at the workplace is safe, you should possess a wide range of skills.

Here's how front service clerks use safety guidelines:

Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.

11. Front Desk

Here's how front service clerks use front desk:

Worked closely with Front Desk and Concierge to ensure each hotel guest's satisfaction.
Front desk quality service as a cashier.

12. Quality Customer Service

Here's how front service clerks use quality customer service:

Utilized existing communication skills and gained new ones in order to deliver quality customer service.
Experience in working in an environment providing high quality customer service.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how front service clerks use product knowledge:

Time based product knowledge and distribution.
Provide store information and product knowledge, regarding company operations, merchandise and merchant services.

14. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how front service clerks use customer transactions:

Complete customer transactions on the cash register, cash handling with zero error
Complete customer transactions, scanning coupons, providing correct change.

15. Clean Environment

Here's how front service clerks use clean environment:

Worked open to close so the store maintained a safe, clean environment for the customers.
Maintained clean environment to uphold safety standards.

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List of front service clerk skills to add to your resume

The most important skills for a front service clerk resume and required skills for a front service clerk to have include:

Customer Service
Groceries
Premier Customer Service
Front End
Publix
Customer Complaints
Stock Shelves
Sales Floor
POS
Safety Guidelines

Front Desk
Quality Customer Service
Product Knowledge
Customer Transactions
Clean Environment
Customer Assistance
PowerPoint
Customer Orders
Customer Inquiries
Bag Groceries

Grocery Store
Cash Drawers
Cart Retrieval
Store Policies
Customer Relations
Clean Store
Unload Trucks
Automatic Debits
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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