How To Become A Front Services Agent: What It Is and Career Path

What is a front services agent and how to become one

Updated January 8, 2025

2 min read

There is more than meets the eye when it comes to being a front services agent. For example, did you know that they make an average of $16.79 an hour? That's $34,929 a year! Between 2018 and 2028, the career is expected to grow 0% and produce -5,200 job opportunities across the U.S.

ScoreFront Services AgentUS Average

Salary

2.7

Avg. Salary $34,929

Avg. Salary $59,228

Diversity

6.0

Race

American Indian and Alaska Native 0.78%

Asian 8.09%

Black or African American 18.54%

Hispanic or Latino 23.89%

Unknown 5.35%

White 43.34%

Gender

female 51.85%

male 48.15%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

6.6

Stress level is high

7.1 - high

Complexity level

5.5

Complexity level is intermediate

7 - challenging

Work life balance

9.7

Work life balance is excellent

6.4 - fair

Key steps to become a front services agent

Explore front services agent education requirements

Most common front services agent degrees

Bachelor's

56.3 %

Associate

25.0 %

High School Diploma

12.5 %

Start to develop specific front services agent skills

Skills	Percentages
Customer Service	100.00%

Complete relevant front services agent training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New front services agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a front services agent based on U.S. Bureau of Labor Statistics data and data from real front services agent resumes.

Research front services agent duties and responsibilities

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Create up-to-date contact sheets and binders for the call-center work stations to ensure quick access to current information by all agents.
Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
Construct and efficiently maintain daily confidential business reports for Marriott.

Prepare your front services agent resume

When your background is strong enough, you can start writing your front services agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a front services agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable front services agent resume templates

Build a professional front services agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your front services agent resume.