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Front Services Agent

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Become A Front Services Agent

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Working As A Front Services Agent

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment

  • $46,000

    Average Salary

Example Of What A Front Services Agent does

  • Created up-to-date contact sheets and binders for the call-center work stations to ensure quick access to current information by all agents.
  • Welcome and in-process / out-process all guests.
  • Delivered luggage to room and parked guest cars.
  • Stocked and rotated inventory regularly - Generated leads for new sales through telephone and email contact with customers.
  • Coordinate room assignments and special requests.
  • Updated agent evaluation forms to allow for quick and accurate assessments of the agents by our call-center leads.
  • Promoted positive guest relations to all individuals approaching the Front Desk.
  • Greet customers and ascertain what each customer wants or needs.
  • Provide gracious & efficient telephone service as it relates to PBX services.
  • Trained as a part-time night auditor and have a workable knowledge of Opera systems.
  • Created new processes and systems for increasing customer service satisfaction.
  • Worked in several key areas of the Front Office department while at a 365-room, luxury downtown 4-Star/4-Diamond hotel.
  • Confirm reservations for the day ahead confirming spa treatments and group bookings.
  • Helped to successfully integrate Marriott's Property Management System throughout the resort transition.
  • Create presentations and welcome props for convention groups to increase group check-in satisfaction.
  • Assisted managers in laying out displays and stocking.
  • Developed a committee with the purpose of increasing guest satisfaction survey scores.
  • Initiated vehicle repair orders; handle cash/credit payments.

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Front Services Agent Typical Career Paths

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Average Length of Employment
Front Services Agent 3.0 years
Front Office Agent 2.1 years
Guest Services 1.9 years
Guest Services Agent 1.8 years
Front Desk Agent 1.7 years
Guest Services Associate 1.6 years
Front Desk Associate 1.5 years
Top Careers Before Front Services Agent
Cashier 22.0%
Sales Associate 9.8%
Customer Service Representative 7.3%
Human Resources Administrative Assistant 4.9%
Front Desk Manager 4.9%
Administrative Receptionist 4.9%
Hostess 4.9%
Desk Clerk 4.9%
Ambassador 4.9%
Recreation Leader 4.9%
Agent 4.9%
Laundry Attendant 2.4%
Administrative Assistant 2.4%
Guest Services Manager 2.4%
Service Representative 2.4%
Shipping Clerk 2.4%
Switchboard Operator, Receptionist 2.4%
Flight Attendant 2.4%
Call Out Operator 2.4%
Gymnasium Coach 2.4%
Top Careers After Front Services Agent
Internship 12.0%
Front Office Supervisor 8.0%
Customer Service Representative 8.0%
Server 8.0%
Meat Clerk 4.0%
Valet 4.0%
Sales Associate 4.0%
Special Projects Coordinator 4.0%
Guest Services 4.0%
Assistant Store Manager 4.0%
Substitute School Teacher 4.0%
Customer Care Representative 4.0%
Sales Representative 4.0%
Clerk 4.0%
Cat And Dog Bather 4.0%
Cashier 4.0%
Division Director 4.0%
Office Assistant 4.0%
Service Specialist 4.0%
Substitute Teacher 4.0%

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Front Services Agent Demographics

Gender

Female

48.1%

Male

40.7%

Unknown

11.1%
Ethnicity

White

58.4%

Hispanic or Latino

22.0%

Black or African American

10.5%

Asian

7.0%

Unknown

2.0%
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Foreign Languages Spoken

Thai

50.0%

Spanish

50.0%

Front Services Agent Education

Schools

University of Nevada - Las Vegas

9.5%

University of Wisconsin - Milwaukee

9.5%

Brookhaven College

4.8%

Heald College - Central Administrative Office

4.8%

Johnson & Wales University

4.8%

University of Pittsburgh -

4.8%

University of Florida

4.8%

Northeastern Illinois University

4.8%

International Academy of Design and Technology

4.8%

Full Sail University

4.8%

Middle Tennessee State University

4.8%

Drexel University

4.8%

University of Montana

4.8%

University of Louisville

4.8%

Kendall College

4.8%

Lewis University

4.8%

Colby Community College

4.8%

Hillsborough Community College

4.8%

More Tech Institute

4.8%
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Majors

Business

16.0%

Hospitality Management

12.0%

Civil Engineering

8.0%

Graphic Design

4.0%

Secretarial And Administrative Science

4.0%

Biology

4.0%

Education

4.0%

Nursing

4.0%

General Education, Specific Areas

4.0%

English

4.0%

General Sales

4.0%

Liberal Arts

4.0%

Anthropology

4.0%

Sociology

4.0%

Audiovisual Communications Technologies

4.0%

Accounting

4.0%

Aviation

4.0%

Health Care Administration

4.0%

Criminal Justice

4.0%
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Degrees

Bachelors

52.0%

Other

32.0%

Associate

12.0%

Certificate

4.0%
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