Frontier Health jobs in Bristol, TN - 50 jobs

JOB TITLE Case Management Supervisor Selected candidates will supervise, evaluate, train and coach case management staff who are providing professional case management services. The supervisor will ensure staff are addressing client social determinants of health, closing HEDIS gaps, and providing care coordination with internal and external medical providers. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in mental health related field required. Master's degree in mental health related field preferred. Licensure: Must possess or obtain highest level of licensure appropriate to degree. Valid driver's license. Certification: Must possess or obtain highest level of certification appropriate to degree. Experience: Experience in case management, mental health, substance abuse or intellectual disabilities preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate motor vehicle. EQUIPMENT: Computer, copier, fax, motor vehicle and any other equipment required to perform the functions of the position. SUPERVISORY RESPONSIBILITIES: 1. Selects, trains, disciplines and evaluates performance of employees. 2. Recommends pay adjustments for employees. 3. Organizes and schedules employee work activities. 4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices. 5. Maintains a positive working climate within and across departmental functions. 6. Assist clinicians concerning clinical procedures and evaluation. MAJOR DUTIES AND RESPONSIBILITIES: 1. Supervise/evaluate team of case management providers to maintain quality case management service. 2. Monitor/report complaint issues according to grant/contract requirements relating to case management services. 3. Provide professional case management services on an as needed basis. 4. Audit staff charts to ensure compliance with appropriate licensing, CARF, and MCO standards. Participate in scheduled audits with payer sources. 5. Maintain client confidentiality according to Center policies. 6. Remain current in knowledge of community resources and how to access those resources. 7. Keep supervisors apprised of all critical or emergency situations. 8. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures. 9. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration. 10. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility. 11. Be available to consumers 24 hours a day for crisis assistance. After hours, the agency's after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager. 12. Must be able to safely operate a motor vehicle to ensure the delivery of community based services. 13. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed. 14. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships.

JOB TITLE Customer Service Representative Responsible for greeting consumers and visitors in a professional manner. Handling all incoming calls and fielding them accordingly, addressing consumer questions and needs, and providing an overall welcoming environment. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED required. Coursework in general office and computers preferred. Licensure: N/A Certification: N/A Experience: Experience in customer service preferred. Knowledge/Skills: General office skills, including strong phone and typing skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history. EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: * Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner. * Maintains a positive, empathetic and professional attitude toward consumers at all times. * Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals. * Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary. * Obtains a copy of the consumers insurance card, driver license and social security card. * Collects the appropriate amount of the consumer's responsibility at each visit, noting the payment and provides the consumer with a receipt. * Balances cash drawer. * Schedules, coordinates and reschedules consumer appointments. * May call to remind consumers of their appointments. * Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation. * Establishes authorization for services on appropriate consumers with third party payors. * Enters access data on computer system. * Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc. * Maintains strict confidentiality of all knowledge gained through contact with consumers. * Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed. * All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: * Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. * Exercise necessary cost control measures. * Maintain positive internal and external customer service relationships. * Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. * Plan and organize work effectively and ensure its completion. * Demonstrate reliability by arriving to work on time and utilizing effective time management. * Meet all productivity requirements. * Demonstrate team behavior and must be willing to promote a team-oriented environment. * Represent the organization professionally at all times. * Demonstrate initiative and strive to continually improve processes and relationships. * Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

The Benefits Administration Advisor position is responsible for directing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, workers' compensation, life insurance, travel and accident plan, flexible spending plan, retirement plans, etc.). This position provides excellent customer service and designs quality benefits plans. The administrator continually investigates new benefits programs, improves existing programs, and supervises and monitors benefits administration. EDUCATION AND EXPERIENCE Education: Bachelor's degree in human resource management or related field, and three to five years of related benefits or employee benefits administration experience. Licensure: N/A Certification: SHRM-CP or SHRM-SCP and CEBS professional designations preferred. Experience: Two years' experience in a mental health care environment preferred. Knowledge/ Skills: * Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases. * Proven ability to work effectively in a team environment with associates. * Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. * Strong analytical skills and a thorough knowledge of plan designs. * Ability to understand, evaluate and make judgment on proposals (RFPs). * Knowledge of benefits contract language. * Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Medicare, OBRA, and Social Security and DOL requirements. * Excellent communication and organization skills. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES * Research employee benefits plans and vendors to identify those that present the best value. * Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes. * Negotiate with vendors and administrators for best plans, options and rates. * Serve as primary contact for plan vendors and third-party administrators. * Coordinate transfer of data to external contacts for services, premiums and plan administration. * Evaluate and revise internal processes to reduce costs and increase efficiency. * Document and maintain administrative procedures for assigned benefits processes. * Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees. * Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing. * Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records. * Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. * Allocate group health and dental claims monthly and review quarterly. * Audit the accuracy and performance of functions performed by benefits staff. * Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs, and identify the company's stance. * Perform plan audits. Prepare, collect and organize data for actuarial assessments. Review data in conjunction with actuarial evaluation task forces. * Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs. * Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management. * Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and funding. Prepare budgetary recommendations and assist in the monitoring, verifying and reconciling of budgeted funds. * Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. * Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff. * All other duties as assigned PHYSICAL REQUIREMENTS: * 1. Prolonged periods sitting at a desk and working on a computer. 2. Must be able to lift up to 15 pounds at a time. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, Plan and organize work effectively and ensure its completion. 5. Meet all productivity requirements. 6. Demonstrate team behavior and must be willing to promote a team-oriented environment. 7. Represent the organization professionally at all times. 8. Demonstrate initiative and strive to continually improve processes and relationships. 9. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

JOB TITLE Direct Support Specialist/Tennessee All Direct Support Specialists have the primary responsibility to support individuals with Intellectual and Developmental Disabilities in their achievement of the highest level of independence. The Direct Support Specialist will provide this support via education, instruction and support of persons served. * Support the person to achieve and exercise their individual choice and preferences. * Teach the person decision-making skills and selection of realistic options. * Encourage the person to make informed choices, including decisions regarding his/her services. * Encourage the person to become a responsible citizen in his/her community of choice. * Provide supervision and guidance to the person for skills needed to take ownership with daily living skills and personal support needs. * Ensure the health and safety of the person and person's belongings at all times. * Follow procedures to report any suspicion of abuse, neglect, and/or exploitation. Adhere to applicable Protection from Harm policies and protocols. * Be very knowledgeable of all aspects of the ISP (Individual Support Plan) including special programs/plans (behavior, nutrition, safety, etc.) and immediately notify the supervisor of any needed changes to the ISP. Implement any and all special plans as trained. * Ensure the Health Passport is accurate and on the person (or staff's person) at all times. * Recommend any needed changes in goals/outcomes and risks (health or otherwise). * At all times, treat the individual as an adult exhibiting the highest level of dignity and respect. In addition to primary responsibilities, Direct Support Specialists will be expected to perform duties in other areas as described on the job description as needed. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED preferred with applicable experience. Licensure: Valid Tennessee driver's license Class D, F Endorsement. Eligible for FH drivers' insurance. Certification: N/A Experience: Experience in intellectual, developmental, and/or mental health disabilities preferred, according to the populations served. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate 15-passenger van or other vehicle as assigned. Knowledge of adaptive/medical and/or production/maintenance equipment. Required Training: Successful completion of all training within required time frames. Primary responsibilities will be in of the following areas: Residential, Community Services, and Employment Services MAJOR DUTIES AND RESPONSIBILITIES: 1. Must be flexible with schedule and assignments. 2. Provide transportation in compliance with FH Transportation policies. Maintain a safe driving record, appropriate license and eligibility to provide transportation. May include but is not limited to doctor appointments, social and recreational activities and work. 3. Implement and document outcomes of individuals in ISPs. 4. Complete required documentation thoroughly, accurately and daily or as assigned. 5. Encourage individuals to follow doctor prescribed diets and document accordingly. 6. Know where individuals are at all times and provide supervision to keep them safe and healthy as outlined in ISPs. 7. Positioning and Transfer duties as identified in the ISP: Changing positions, transfers to bed/in bathroom/vehicle, assistance with ambulation. 8. Medication administration duties as identified in the ISP, guidelines, and MAR (Medication Administration Record). Counting medications as assigned to residential staff on a monthly basis. Staff will strive for no medication errors. Staff will count controlled meds at every shift change with the identified staff and report any discrepancies immediately to their supervisor. 9. Make safety a priority by identifying and responding to safety issues. Properly report any situation that could jeopardize individual's health or safety. 10. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings, as needed. 11. Communicate pertinent information with supervisor in a timely manner. 12. Maintain positive and professional working relationships with others involved in a person's service delivery including families. 13. Maintain appropriate and professional appearance for job duties. 14. Take care of FH property. Report any incidents or concerns. 15. Maintain all required training for position. 16.Follow Attendance & PTO protocol for ID Division. 17. All other duties as assigned. Specific to Residential * Assist with daily living activities including personal hygiene as identified on the Individual Support Plan (ISP). Personal hygiene activities include but are not limited to: assistance with brushing and flossing teeth, care of nail, shaving, bathing, use of deodorant, dressing/undressing, routine skin care, and toileting. * Meal preparation duties as identified in the ISP and under possible direction of a dietician: Meal planning, purchase of nutritional foods, cooking, serving and clean up Laundry duties as identified in the ISP: Washing and folding laundry. * Ensure home is clean and free of odors. Duties include assistance with mopping, vacuuming, dusting, stripping beds, cleaning bathrooms and kitchen, organizing drawers, closets and cabinets. * Must assist person with duties as identified in ISP. * Counting residents' money with other assigned staff at shift change and reporting any discrepancies to Residential Manager and Incident Management Coordinator. Specific to Community Services * Provide day services to promote community inclusion and membership which includes assisting persons with planning meaningful and educational activities based on their goals//outcomes, interests and talents, and preferences. * Explore volunteer opportunities with persons supported and assist them with volunteer activities as they choose. * Assist with daily living skills/needs as outlined in the person's ISP or as indicated as a need throughout service delivery. This includes but is not limited to personal hygiene, community safety, mealtime safety, medication administration, health maintenance, community awareness, and other skills necessary for the individual to become fully and successfully integrated into his/her community of choice. * Assist persons with making purchases while in the community per the ISP. Ensure any change is correct and secure receipts as instructed and per division's Personal Funds Management protocol. Maintain copies of receipts. Specific to Employment Services * Assist persons in making informed decisions regarding their desire and interest in community employment through the provision of meaningful exploration opportunities. * Ensure that individuals have had education, experience and exposure to the same array of jobs as other people in the community. * Facilitate meaningful discussions about employment and assist persons in exploring their understanding of work, motivation to work, likes and dislikes regarding work. Assist in the acquisition, retention or improvement of skills that will support the person in pursing and achieving community employment. * Provide on the job training and/or support to persons in the community to maximize the potential for his/her success in community employment. Monitor the person's work to make sure the task/assignment is done correctly. Provide prompts/reminders as needed to the individual to help him/her be successful PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follows all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

JOB TITLE Residential Technician Direct residential care provider in a group home OR facility environments that includes awake 24/7 staff. Provides direct care, including working with external support systems such as families, for individuals that may include assistance with acquisition, retention or improvement in skills related to activities of daily living, such as personal grooming and cleanliness, bed making, and household chores, attending school and completing homework in adolescent setting. Also provide assistance with social and adaptive skills including problem solving and coping with behavioral issues and trauma, to enable the individual to increase community tenure in the appropriate community setting. EDUCATION AND EXPERIENCE: Education: High School Diploma; exceptions may be granted if program licensure or grant are allowed. Licensure: Valid driver's license. Certification: N/A Experience: Experience working with individuals experiencing mental health or substance use disorders preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Provide oversight and monitoring of individuals served behavior and activities. 2. Prompt and coach individuals with daily living needs such as, bathing, cleaning, social interaction, etc. as needed by each individual. 3. Must successfully complete medication training and deliver medication to individuals as prescribed with appropriate documentation. (as required by site needs) 4. Drives a 15-passenger van and maintains a safe driving record. 5. Record/chart pertinent information and observations, resident discussions, plans, progress, skills and abilities. 6. Implement individualized plans, collect data and submit to supervisor in a timely manner. 7. Coordinate residential and community socialization activities as selected by individuals. 8. Maintain the environment in a neat and clean manner. 9. Maintain inventory lists and alert supervisor of any low inventories and special needs. 10. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 11. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards. Schedule includes overnight block shifts: Monday 8am-Wed 4pm, Wednesday 8am-Friday 4pm, Friday 8am- Sunday 4pm, Sunday 2pm- Monday 9am.

JOB TITLE Case Management Technician Virginia Program Technician performs selected case management support and administrative responsibilities related to provision of consumer services. Manages data and tracks information needed for multiple program areas. Must exercise sound judgment, demonstrate initiative, display strong organizational skills, develop and maintain good working relationships with all staff and clients. Education: High School Diploma/GED preferred with applicable experience. Licensure: N/A Certification: N/A Experience: Experience in customer service preferred. Knowledge/Skills: Ability to maintain composure in customer/team interactions. Ability to follow written and verbal directions. Verbal/written communication skills. Organizational ability. Computer skills including Word, Excel. WAMS MES Ascend EQUIPMENT: Any equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Ability to navigate the VA Waiver Management System and ensure requirements are completed. 2. Request medical and other service records 3. Organize tracking of annual service plans, quarterly updates, billing reports, service reports and all other paperwork. 4. Keep minutes of Team meetings and other meetings as assigned. 5. Assemble intake packets. 6. Maintain SIS data base on staff/consumer data 7. Update data in electronic health record (EHR). 8. Gather documents from EHR for audit/review purposes. 9. Assist with transportation appointments. 10. Provide documentation of assigned 'client related activities'. 11. Update information in WAMS as needed (i.e., med. List, physical and dental dates, ISP dates, spreadsheets, ISAR) 12. Upload OSVT in WAMS and track with CRAT and ISN's. 13. Upload RAT to WAMS 14. Obtain referrals, add to DS monitoring program, and complete quarterly report. 15. Mail OIH monthly newsletter to consumers and guardians. 16. Maintains records and prepares reports such as billing, direct hour reports, etc. 17. Tracking annual employee training and development. 18. Maintains strict confidentiality of all knowledge gained through contact with consumers. 19. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed. 20. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

JOB TITLE Peer Recovery Specialist Peer Recovery Specialist work with individuals in services to provide hope, encouragement, support, self-determination, and connection to the community. Peer Recovery Specialist plan and implement support and community-based activities for individuals in services and report progress or special problems to the peer coordinator or agency supervisor. Transportation of clients using a 15-passenger van required. Peer Recovery Specialist must be a person with lived experience who has met the criteria for a diagnosable mental, behavioral, substance abuse or emotional disorder at some point in their adult life. EXPERIENCE: Education: High School Diploma/GED required. Licensure: Valid driver's license with "F" endorsement in Tennessee. No endorsement required in Virginia. Certification: Within one year of hire, must obtain Certified Peer Recovery Specialist (CPRS) certification from the Tennessee Dept. of Mental Health or Virginia Department of Health Professions. Experience: Past/present utilization of mental health or substance use disorder services required. Knowledge/Skills: Verbal/written communication skills. EQUIPMENT: Computer, fax, GPS, copier, 15-passenger van and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Assist in implementing/creating a recovery environment 2. Maintain accurate attendance and participation records. 3. Share progress and barriers with other staff providers, as applicable. 4. Provide transportation for individuals using services in 15-passenger van. 5. Organize and lead peer support activities and groups. 6. Attend and participate in regularly scheduled staff meetings, in-services and individual staffings as needed. 7. Assist individuals in developing natural supports. 8. Model personal responsibility, self-advocacy, and hopefulness via telling of their recovery story, how needs are respectfully met, and how a belief in themselves is maintained. 9. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Responsible for clinical assessment of clients experiencing a behavioral health crisis situation, or perceived crisis situation. Assessments will occur in office-based settings, tele-video, as well as community-based locations. Responsible for providing, coordinating or managing treatment options for clients in crisis situations across the service continuum from least restrictive to most secure alternatives. Responsible for making decisions in coordination with Master's level Crisis Clinician/MPA to ensure client and public safety. All cases will be staffed with an MPA. Acts as a facilitator for admission to a variety of placements within the crisis continuum, including: Crisis Stabilization Unit, Detoxification or other A&D Rehab services, state mental health hospital system and or private mental health facilities. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in mental health related field required and be on track to receive a masters degree Certification: Must possess or obtain highest level of certification appropriate to degree Experience: Experience in emergency psychiatric and crisis intervention services preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Organizational skills. Ability to work cooperatively with professionals from other disciplines. EQUIPMENT: Computer, fax, copier, and other equipment to perform functions of the job. Automobile for crisis consultations off program premises. MAJOR DUTIES AND RESPONSIBILITIES: 1. Conduct crisis interviews with individuals and/or family members in various settings to obtain Information critical to the treatment of a behavioral health crisis, provide written documentation of assessments and collateral interviews, and exercise good judgment in evaluating clients and implementing effective strategies. 2. Consultation with MPA (Mandatory Prescreening Agent) to formulate an accurate provisional DSM diagnosis based on information obtained. 3. Provide assessment, service planning, crisis counseling, linkage, safety planning, advocacy and referral for referred clients. 4. Provide written documentation to complete all necessary crisis assessments and referrals. 5. Maintain client confidentiality according to Frontier Health policy and applicable state and federal statutes. 6. Remain current and proficient in knowledge of community resources and crisis services procedures. 7. Participate in all required supervision, staff meetings and in-service training from Frontier Health, and other required sources. 8. Provide consultation and education services to community partners, as requested. 9. Must have transportation and drive to crisis appointments. 10. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: 1. Support the organization's mission, vision, and values of excellence and competence. 2. Exercise necessary cost control measures. 3. Implement decision making processes that include the least restrictive treatment and most appropriate treatment milieus. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and clarifying when needed. 5. Call Triage 20 minutes prior to shift to determine location of first assessment. 6. Demonstrate reliability by arriving to work on time and using effective time management. 7. Average productivity will reflect four consults during an 8-hour shift & five consults during a 10 hour shift. 8. Demonstrate teamwork and be willing to promote a team environment. 9. Represent Frontier Health professionally at all times & adhere to agency dress code. 10. Demonstrate initiative and strive to continually improve processes and relationships with community partners. 11. Follow all Frontier Health rules, policies and procedures, as well as applicable laws and standards. AGES OF PATIENTS SERVED Crisis services are available to all persons on an "as needed" basis without a waiting list. All disability populations are served. All age groups are served by this position.

JOB TITLE Clinical Psychologist (Licensed) Responsible for providing diagnostic and treatment services to individuals and their families who have or are suspected of having mental health, substance abuse or intellectual disability problems. Responsible for delivery of formal psychological and forensic evaluations and psychological supervision. EDUCATION AND EXPERIENCE: Education: Graduate from a doctoral program in psychology and/or program approved by the American Psychological Association and completion of internship which has been approved by the American Psychological Association. Licensure: Must possess or obtain licensure in Tennessee and Virginia. Certification: N/A Experience: Experience in mental health field preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Supervision of MA Licensed Examiners and psychology students. 2. Supervision and delivery of formal psychological evaluations. 3. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situations, making decisions and implementing effective strategies. 4. Formulate an accurate DSM diagnosis based on information obtained. 5. Provide appropriate therapeutic interventions using a variety of counseling techniques and modalities including individual, collateral, group and/or family therapy. 6. Provide written documentation to complete all necessary chart work in accordance with agency policy on admissions, treatment and discharge in a timely manner. 7. Maintain confidentiality according to agency policies. 8. Provide information, referral and linkage with area resources and agencies. 9. Remain current in knowledge of community resources and how to access those resources. 10. Keep supervisors apprised of all critical or potential emergency situations. 11. Respond to emergency/crisis or walk-in situations calmly, rationally and in accordance with agency policy and procedures. 12. Provide consultation and education services to the community as requested by supervisor/administration. 13. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 14. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

TITLE: Certified Medical Assistant SUMMARY: Certified Medical Assistant performs selected patient care activities. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED. Licensure: N/A Certification: Certified Medical Assistant Certification required. Experience: Experience in psychiatric setting preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, thermometer, B/P cuff - fax machine, copier, scales - as well as any other equipment required to perform responsibilities related to the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Perform patient care tasks as assigned, including obtaining and documenting vital signs. 2. Assist with scheduling and patient flow. 3. Maintain outpatient medication management caseload to meet all required standards. 4. Review patient records prior to medical appointments to assure that standards are met and assure that all information needed for clinic is present. 5. Obtain Vital Signs and update allergies and list of current medications. 6. Administer medications / injections as directed by the nurse. 7. Provide sample/assist medications to patients as directed by the nurse. 8. Assist with receipt and inventory of sample and patient assistance medication programs 9. Assist medical and outpatient staff in communicating with consumers as well as other facilities/ providers. 10. Assist with obtaining releases of information and obtaining needed/requested info from outside providers. 11. Assist with prior authorization of medication as necessary/requested. 12. Arrange in-service presentations. 13. Assist medical and outpatient staff by completing any non-medical duties related to medication clinic and consumers receiving medication from Frontier Health. 14. Attend and participate in regularly scheduled staff meetings, in-services and staffing as needed. 15. All other duties as assigned. PERFORMANCE RESPONSILITLITES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards. Will be a split position between Kingsport (Mondays and Thursdays) and Johnson City (Tuesdays, Wednesdays, and some Fridays). Milage paid when not covering home site- home site will be determined based on employees closest location

Recovery coaches work with individuals within the probation system to provide hope, encouragement, support, self- determination, and connection. Provide direct peer support services to persons in recovery under supervision of the service or program coordinator. Support the treatment planning and treatment implementation of persons in recovery through orientation, direct peer-to-peer services, and participation/leadership in wellness activities. Work site will be at the state probation office in Washington County and at FH office. Other locations as needed. Function as a role model to peers, exhibiting competency in recovery concepts and use of coping skills. Serve as an advocate providing recovery information and peer support for persons in outpatient and inpatient settings. Assist persons in recovery in regaining independence within the community and mastery over their own recovery process. Must be a person with lived experience who has met the criteria for a diagnosed mental, behavioral, substance abuse or emotional disorder at some point in their adult life. A Recovery Coach must demonstrate stability in own recovery for a significant period of time and demonstrate a willingness to identify self as a person in recovery. * Education: Bachelors Degree. * Licensure: Valid driver's license * * Certification: Certification as a Peer Support Recovery * * Specialist from the respective state department or eligibility for certification (with the expectation that this will be attained as soon as possible). * At least 2 years in recovery. * * Experience: Past/present utilization of mental health or SUD services required. Knowledge/Skills: Possess excellent verbal and written communication skills. * * Ability to drive and has own transportation. * Must have intermediate computer skills in Microsoft Office programs. Must possess excellent interpersonal skills and the ability to form meaningful relationships with individuals in recovery. * * Must have the ability to work as a team member and function well in social settings. Must have excellent reading comprehension and retention of information. * Must have the ability and willingness to accept direction and adhere to appropriately established boundaries. MAJOR DUTIES AND RESPONSIBILITIES: * Orient individuals to the agency and programs. * Provide transportation of individuals in 15-passenger van. * Develop meaningful relationships with individuals in recovery. * Provide support to individuals and family members. * Demonstrate knowledge of and commitment to recovery philosophy. * Assist staff in providing recovery training. * Demonstrate commitment to continued education on wellness and recovery. * Participate in required meetings and trainings as determined by supervisor.

JOB TITLE Therapist ( License-Eligible) - Full Time Responsible for providing diagnostic and treatment services to individuals and their families who have or who are suspected of having mental health, substance abuse or intellectual disability problems. EDUCATION AND EXPERIENCE: Education: Master's degree in mental health related area required. Licensure: Must be working toward highest level of licensure appropriate to degree. Certification: Must be working toward highest level of certification appropriate to degree. Experience: Experience in clinical practice preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situations, making decisions and implementing effective strategies. 2. Formulate an accurate DSM diagnosis based on information obtained. 3. Provide appropriate therapeutic interventions using a variety of counseling techniques and modalities including individual, collateral, group and/or family therapy. 4. Provide written documentation to complete all necessary chart work in accordance with agency policy on admissions, treatment and discharges in a timely manner. 5. Maintain confidentiality according to agency policies. 6. Provide information, referral and linkage with area resources and agencies. 7. Remain current in knowledge of community resources and how to access those resources. 8. Keep supervisors apprised of all critical or potential emergency situations. 9. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with agency policy and procedures. 10. Provide consultation and education services to the community as requested by supervisor/ administration. 11. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 12. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.

JOB TITLE Child Development Specialist II Provide evaluation and assessment of developmental progress and special instruction to children from birth to three years of age who are handicapped and/or developmentally delayed. There will be some monitoring of children considered at risk for developmental delays. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in early childhood special education or Associates degree with applicable certification. Licensure: N/A Certification: N/A Experience: Experience with birth to three years population preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Skilled in use of all major computer applications. Ability to safely operate motor vehicle. EQUIPMENT: Computer, fax, copier, motor vehicle and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Attend and participate in training and IFSP meetings as needed. 2. Assess children's developmental levels by administering designated tests and checklists. 3. Assists in the planning and implementation of early intervention services as outlined in the Individualized Family Services Plan for each child on the caseload. 4. Home visits will be successfully completed each month. -85% compliance 5. Develop with the family developmental goals and objectives based on assessment results. 6. Keep accurate and up-to-date records of children's progress in relation to the IFSP and report results to the service coordinator. 7. Records will meet Utilization and Review criteria. -90% compliance error free 8. Transport families on an occasional basis as requested. Possess a valid Virginia driver's license. 9. Assist the program coordinator and "Babies Can't Wait" personnel in outreach activities designed to secure referral and increase awareness of program activities. 10. Provide written documentation to complete all necessary program work in a timely manner. 11. Maintain confidentiality according to agency policies. 12. Keep supervisor and service coordinators apprised of all critical or potentially emergency situations. 13. Provide consultation and education services to the community as requested by supervisor/administration. 14. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 15. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards. McDonald Elementary School Project BASIC Child Development Specialist (10 Month Employee)

The Call Center Triage Specialist provides coordination and linkages between callers and various community stakeholders in Virginia and Tennessee. As a 988 Call Center, staff are responsible to promote the health, safety and wellbeing of callers and community members. The goal of the call center is to prevent suicide of callers to its service, by taking necessary actions intended to secure the safety of callers determined to be attempting suicide or at risk of suicide. EDUCATION AND EXPERIENCE: Education: Bachelor's degree in mental health related field or applicants identifying as a peer are preferred. Certification: Must possess or obtain highest level of certification appropriate to degree. Experience: Experience in emergency psychiatric and crisis intervention services preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Excellent computer and Organizational skills. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: Active engagement with NSPL/ 988 callers, establishing sufficient rapport so as to promote the caller's cooperation in securing his/her own safety. Using the least invasive intervention with all callers to resolve over the phone if possible. Dispatch mobile crisis services as appropriate. Secure involuntary emergency interventions as a last resort, except for in circumstances as described below; Initiate life-saving services for attempts in progress - in accordance with guidelines that do not require the individual's consent to initiate medically necessary rescue services; Initiate active rescue to secure the immediate safety of the individual at risk if the caller remains unwilling and/or unable to take action to prevent his/her suicide and remains at imminent risk. Provide active engagement with persons calling on behalf of someone else ("third-party callers") towards determining the least invasive, most collaborative actions to best ensure the safety of the person at risk. Secure regular consultation with supervisory staff, available during all hours of operations for timely consultation in determining the most appropriate intervention for any individual who may be at imminent risk of suicide. Facilitate warm transfers to local CSB's to initiate services as needed or requested. Enter demographic/clinical data into appropriate data base and provide needed data to appropriate mobile crisis team as needed. Conduct follow-ups as assigned. Responsible for coordination of requests and keeping coworkers informed of crisis situations per shift transfer. Coordinate calls for transportation needed as requested. Conduct pre-certs and reviews with managed care organization to secure authorization for services. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffing as needed. All other duties as assigned. Comply with all TDMHSAS and DBHDS trainings, requirements, procedures, and regulations. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. Exercise necessary cost control measures. Maintain positive internal and external customer service relationships. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. Plan and organize work effectively and ensure its completion. Demonstrate reliability by arriving to work on time and utilizing effective time management. Meet all productivity requirements. Demonstrate team behavior and must be willing to promote a team-oriented environment. Represent the organization professionally at all times. Demonstrate initiative and strive to continually improve processes and relationships. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards. This is to acknowledge receipt of my job description as referenced above. I understand that this description does not constitute an employment contract and is subject to change at any time at the sole and absolute discretion of Frontier Health.

JOB TITLE Residential Technician Direct residential care provider in a group home OR facility environments that includes awake 24/7 staff. Provides direct care, including working with external support systems such as families, for individuals that may include assistance with acquisition, retention or improvement in skills related to activities of daily living, such as personal grooming and cleanliness, bed making, and household chores, attending school and completing homework in adolescent setting. Also provide assistance with social and adaptive skills including problem solving and coping with behavioral issues and trauma, to enable the individual to increase community tenure in the appropriate community setting. EDUCATION AND EXPERIENCE: Education: High School Diploma; exceptions may be granted if program licensure or grant are allowed. Licensure: Valid driver's license. Certification: N/A Experience: Experience working with individuals experiencing mental health or substance use disorders preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Provide oversight and monitoring of individuals served behavior and activities. 2. Prompt and coach individuals with daily living needs such as, bathing, cleaning, social interaction, etc. as needed by each individual. 3. Must successfully complete medication training and deliver medication to individuals as prescribed with appropriate documentation. (as required by site needs) 4. Drives a 15-passenger van and maintains a safe driving record. 5. Record/chart pertinent information and observations, resident discussions, plans, progress, skills and abilities. 6. Implement individualized plans, collect data and submit to supervisor in a timely manner. 7. Coordinate residential and community socialization activities as selected by individuals. 8. Maintain the environment in a neat and clean manner. 9. Maintain inventory lists and alert supervisor of any low inventories and special needs. 10. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 11. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards. Crockett Schedule includes overnight block shifts: Monday 8am-Wed 4pm, Wednesday 8am-Friday 4pm, Friday 8am- Sunday 4pm, Sunday 2pm- Monday 9am.

JOB TITLE Peer Support Coordinator, Peer Support Coordinator Certified Peer Support Coordinators provide supervision and direction to the Peer Recovery Specialists working in the Peer Support Center (PSC). Peer Support Coordinators work to provide hope, encouragement, support, self-determination, and connection to individuals served. Peer Support Coordinators plan and implement support / community-based activities for individuals served. Peer Support Coordinators partner with their community to provide outreach services. Peer Support Coordinators are responsible for all activities organized by the PSC. Peer Support Coordinators ensure the PSC and employees fulfill all grant requirements. A Peer Support Coordinator must be a person with lived experience who has met the criteria for a diagnosable mental, behavioral, substance use or emotional disorder at some point in their adult life. A Peer Support Coordinator must demonstrate stability in their own recovery for a significant period of time and demonstrate a willingness to identify self as a person in recovery. EXPERIENCE: Education: High School Diploma/GED required. Licensure: Obtain and maintain a driver's license with "F" endorsement within 30 days of hire. No endorsement required for VA residents. Certification: Upon hire, obtain Certified Peer Recovery Specialist (CPRS) certification from the State within required timeframe. Experience: Past/present utilization of mental health services required. Knowledge/Skills: Possess excellent verbal and written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate a 15 passenger van or company vehicle. Must have intermediate skills in Microsoft Office programs. Must possess excellent interpersonal skills. Ability to present in the community and other mental health settings. EQUIPMENT: Computer, fax, GPS, copier, 15-passenger van and any other equipment required to perform the functions of the position. SUPERVISORY RESPONSIBLILITIES: 1. Selects, trains, and evaluates performance of employees. 2. Organizes and schedules employee work activities. 3. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices. 4. Maintains a positive working environment within and across departmental functions. MAJOR DUTIES AND RESPONSIBILITIES: 1. Implement goals and objectives established by the agency based on state contracts. 2. Adhere to the state Peer Recovery Specialist Code of Ethics. 3. Meet regularly with supervisor to discuss PSC operations, activities, concerns, incidents, performance, ideas, etc. 4. Write and distribute a monthly newsletter concerning topics related to peer support, recovery, and wellness. 5. Provide transportation for individuals using services in 15-passenger van. 6. Complete monthly state report on center attendance and activities per contract. 7. Make recommendations to supervisor for modifications in policies, procedures and programs as needed. 8. Assist individuals in developing and achieving personal goals for recovery. 9. Demonstrate knowledge of and commitment to recovery philosophy. 10. Demonstrate a commitment to continued education on wellness, recovery, and peer leadership. 11. Attend relevant seminars, in-service trainings, including out of town trainings, as directed. 12. Organize and lead peer support activities and groups. 13. Share progress and barriers with other staff providers, as applicable. 14. Perform the following fiscal administrative functions: a. Submit requests for maintenance of major and minor problems. b. Approve all purchases and forward to immediate supervisor. c. Approve and submit timesheets for payroll processing. 15. Prepare and coordinate calendar of activities for the PSC. 16. Responsible for day-to-day operations of the PSC, including fulfilling the same duties of a Peer Recovery Specialist, when needed. 17. Complete community outreach for purposes of providing community peer support, education, advocacy, and reduction of stigma. 18. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards. Victory Center-Johnson City

JOB TITLE Claims Specialist Responsible for follow-up of all third-party claims to assure maximum reimbursement for services rendered by Frontier Health staff. Must exercise sound judgment, demonstrate initiative, develop and maintain good working relationships with all corporation staff and clients. EDUCATION AND EXPERIENCE: Education: High School Diploma/GED required. Licensure: N/A Certification: N/A Experience: Medical billing experience preferred. Knowledge/Skills: ICD-10, CPT, DSM-V, and HCPCS coding knowledge. Excellent verbal/written communication skills. Skilled in use of all major computer applications, especially Excel. Able to work independently and as a team player. EQUIPMENT: Computer, fax, copier, calculator and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Responsible for follow-up of all third-party claims in a timely fashion. 2. Assures guidelines and billing procedures are followed. 3. Identifies problem accounts and works with Utilization Management to maximize revenue. 4. Responsible for re-billing appropriate charges to the next responsible funding source. 5. Must obtain and maintain knowledge of all collection policies and procedures. 6. Must obtain and maintain knowledge of all services rendered by the agency and the liability of each third-party contract. 7. Must have or obtain working knowledge of CPT coding, revenue coding, HCPCS coding, DSM-V, and ICD-10 coding. 8. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 9. Maintains records and prepares reports related to Accounts Receivable follow-up for applicable payors. 10. Responds to questions, telephone calls and letters for follow-up of accounts and documents as necessary. 11. Works with supervisor or other team members 12. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

JOB TITLE Therapist ( License-Eligible) - Full Time Responsible for providing diagnostic and treatment services to individuals and their families who have or who are suspected of having mental health, substance abuse or intellectual disability problems. EDUCATION AND EXPERIENCE: Education: Master's degree in mental health related area required. Licensure: Must be working toward highest level of licensure appropriate to degree. Certification: Must be working toward highest level of certification appropriate to degree. Experience: Experience in clinical practice preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Conduct interviews with individuals and/or family members in a therapeutic manner so as to obtain critical and thorough information, provide written documentation of information obtained and exercise good judgment in evaluating situations, making decisions and implementing effective strategies. 2. Formulate an accurate DSM diagnosis based on information obtained. 3. Provide appropriate therapeutic interventions using a variety of counseling techniques and modalities including individual, collateral, group and/or family therapy. 4. Provide written documentation to complete all necessary chart work in accordance with agency policy on admissions, treatment and discharges in a timely manner. 5. Maintain confidentiality according to agency policies. 6. Provide information, referral and linkage with area resources and agencies. 7. Remain current in knowledge of community resources and how to access those resources. 8. Keep supervisors apprised of all critical or potential emergency situations. 9. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with agency policy and procedures. 10. Provide consultation and education services to the community as requested by supervisor/ administration. 11. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 12. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.

JOB TITLE Residential Technician Direct residential care provider in a group home OR facility environments that includes awake 24/7 staff. Provides direct care, including working with external support systems such as families, for individuals that may include assistance with acquisition, retention or improvement in skills related to activities of daily living, such as personal grooming and cleanliness, bed making, and household chores, attending school and completing homework in adolescent setting. Also provide assistance with social and adaptive skills including problem solving and coping with behavioral issues and trauma, to enable the individual to increase community tenure in the appropriate community setting. EDUCATION AND EXPERIENCE: Education: High School Diploma Preferred Licensure: Valid driver's license. Certification: N/A Experience: Experience working with individuals experiencing mental health or substance use disorders preferred. Knowledge/Skills: Ability to maintain composure in difficult situations. Ability to follow written and verbal directions. Verbal/written communication skills. EQUIPMENT: Computer, fax, copier, motor vehicle, household appliances and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Provide oversight and monitoring of individuals served behavior and activities. 2. Prompt and coach individuals with daily living needs such as, bathing, cleaning, social interaction, etc. as needed by each individual. 3. Must successfully complete medication training and deliver medication to individuals as prescribed with appropriate documentation. (as required by site needs) 4. Drives a 15-passenger van and maintains a safe driving record. 5. Record/chart pertinent information and observations, resident discussions, plans, progress, skills and abilities. 6. Implement individualized plans, collect data and submit to supervisor in a timely manner. 7. Coordinate residential and community socialization activities as selected by individuals. 8. Maintain the environment in a neat and clean manner. 9. Maintain inventory lists and alert supervisor of any low inventories and special needs. 10. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed. 11. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as applicable laws and standards.