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- 32 Jobs
  • Commercial Security Sales Representative

    Brinks Home 4.7company rating

    Forestville, MD Job

    For more than 25 years, Monitronics International has been providing professional security solutions and life safety systems to businesses and residents. You may know us residentially as Brinks Home™. We offer intelligent technology, smart automation, and life safety devices-as well as monitoring and installation services. We're passionate about safeguarding company properties, assets, and employees. We believe in service through purpose and a relentless standard of care for all our customers. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Business Development Manager (Commercial Sales Representative) who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. As Business Development Manager, you'll specialize in increasing clientele within commercial fire, access control, and surveillance products and services. You'll work within an assigned protected territory to provide consultative, integrated solutions to potential and existing commercial customers. Our ideal candidate has a competitive nature, the ability to work independently, is self-motivated, and has a strong focus on success and results. Key Responsibilities: Efficiently prospect, develop, and negotiate for new leads in your protected sales territory through referrals, company-provided leads, networking groups, and cold calling Self-generate leads and convert those leads to new customers Develop and maintain existing customer relationships Provide best-in-class customer service and act as an in-market brand ambassador for Monitronics International Contribute to a team-oriented, performance-driven environment Collaborate with cross-functional support teams Use digital selling tools and technology to conduct consultative B2B sales presentations, and design customized security, video, and business automation solutions Requirements: A minimum of 5 years of experience in B2B sales in the security or technology industry (commercial security and fire experience required) Experience in the sales/tech/field of fire detection A high school diploma or GED (college degree preferred) Demonstrated knowledge of solutions and consultative selling skills Strong negotiation skills, business acumen, and functional/technical skills Benefits: Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly
    $35k-46k yearly est. 10d ago
  • Retention and Customer Service Representative

    ADT 4.3company rating

    Remote or Knoxville, TN Job

    What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This role requires onsite paid training for the first 8-12 weeks in Knoxville, TN. What's In It For You: Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives. Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: Utilize customer service and sales experience daily Save the business by re-selling customers on the value of ADT and what matters most. Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. Consistently improve performance and achieve your goals. Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed effects your success. Private, undisturbed place to work from home, free from any distractions Designated distraction-free place to work from home High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC 5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 25mbps to download and 15mbps to upload. How Will You Train: This role has onsite training required at our Knoxville, TN. During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition and systems training. Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. We provide development to advance your career with other internal roles and opportunities for your long-term success. We're looking for someone with these skills: The ability to work with numerous screens and programs open to help resolve customer issues. Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service Be able to interpret contracts and communicate terms and conditions Perform quick calculations Active listening Negotiation Skills Knowledge, Skills and Abilities: 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance 2+ years: Call Center Customer Service / Sales Experience High school diploma, GED, college degree or some college experience Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Training: This role has onsite training required at our Knoxville, TN office Pay and Benefits: Paid Training Full benefits on the 1st of the month after 31days of employment Energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time Tuition reimbursement, employee referral bonuses A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is 02/24/2025. The role is scheduled to start 03/31/2025 Why Choose ADT? At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here.
    $18-21 hourly 6d ago
  • Technical Support Specialist

    Vivint 4.6company rating

    Remote or Provo, UT Job

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **Who we are looking for:** We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-month paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers. **What you will be doing:** You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of a Tier 3 Specialist. **Training:** Paid, Mandatory training **Starting Rate:** $16.75/hr We want you to grow with us! Potential to make up to $20.25/hr within your first year. Pay increase with training as follows: + Tier 2 (90 Days) $17.75 + Tier 3 (180 Days) $18.75 + Additional career opportunities available after Tier 3 based on performance - $20.25 **During training you will learn to:** + Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience + Accurately document and update records in required information systems + Deescalate customers and find resolution for complex issues + Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG. **What will make you successful:** + A predisposition to think outside of the box and find customized solutions + Ability to thrive in a high-volume contact center + A sense of success and value from solving customer concerns + A high degree of resiliency and "bounce-back" due to escalated customers + Passion for helping others; going above and beyond for customers and teammates + Excellent communication (both verbal and written) and relationship-building skills + Ability to multitask with ease, effectively prioritize tasks and be a self-starter + Demonstrated tech-savviness, Prior technical exposure, or interest + Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus + Ability to maintain a high level of confidentiality + Innate desire to learn and develop **Minimum Requirements:** + Must be at least 18 years of age + Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) + Cannot be located in CA, CT, DC, ME, or WA. + Be able to type a minimum of 40 wpm **Required Working Conditions:** + Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. + Have a quiet and private location from which to work + Must be able to provide your own equipment. This entails: + A computer (laptop or desktop) no older than 5-7 years + **(Please note our remote-based software does** NOT **work with Apple/Mac products, tablets, or Chromebooks.)** + Computer must run Windows 10 or higher + Computer must have at least 8 GB RAM, 16 GB recommended + Computer must have a webcam. + A USB wired headset equipped with a microphone. + Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds + Must have a wired internet connection + A second monitor is **strongly recommended** if a laptop is being used + An external mouse (if using a laptop) **Learn about the** Vivint Culture (*************************************** **and why it's a great place to grow your career!** **Here are some highlighted perks you should ask us about:** + Free daily lunch and drinks on site + Paid holidays and flexible paid time away + Employee/Friends/Family Discounts + Onsite health clinic, gym, gaming tables + Medical/dental/vision/life coverage & 24/7 Medical Hotline + 401(k) + Employer Match + Employee Resource Groups **WORKING CONDITIONS:** _This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones._ **SAFETY:** _Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues._ We are not open to hiring candidates to work out of the following locations: CA, CT, DC, ME, or WA. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $16.75. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Here are some total rewards which, depending on the position, may be offered: + Paid holidays and flexible paid time away + Employee/Friends/Family Discounts + Medical/dental/vision/life coverage & 24/7 Medical Hotline + 401(k) + Employer Match + Employee Resource Groups NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
    $16.8-20.3 hourly 29d ago
  • Alarm Service Technician I

    Brinks Home 4.7company rating

    Washington, DC Job

    Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment. Key Responsibilities: Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others. Ability to troubleshoot technical problems. Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc. Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling. Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair. Customer education and training including a system demonstration. Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations. Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service. Identify opportunities to improve the use and functionality of the customers system and provide those recommendations. Maintain safety practices to prevent against injury and damage to property. Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction. Requirements: H.S. Diploma or GED Good driving record and Valid driver's license. Excellent customer service skills. Working knowledge of how an alarm system operates. Must be ok with climbing ladders and working at heights. Must be ok working in tight spaces such as crawlspaces, attics and basements. Low-voltage license or alarm installation certification NICET I Benefits: Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly
    $31k-42k yearly est. 31d ago
  • Small Business Sales Manager

    ADT 4.3company rating

    Springfield, VA Job

    ADT offers a competitive base salary and bonus plan. Employees can choose from a variety of medical, dental, vision, and supplementary insurance plans. ADT offers a 401(k) with a competitive matching contribution, up to 5% of eligible compensation. Additional benefits include automobile and cell phone reimbursements, paid holidays, paid vacation, tuition reimbursement, corporate discounts, and flexible spending accounts. Position Summary: The Small Business Sales Manager is responsible for leading and managing a team of Small Business Representatives. This position will focus on the organic profitable growth of Small Business sales within a defined geographic area. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure. Duties and Responsibilities: Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars. Implement and administer sales programs in residential consumer markets to maximize profitable opportunities. Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability. Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results. Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals. Participate in recruiting activities to select and hire new Sales Representatives, as required. Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution. Regularly participate in ride-alongs and monitor progress of new and existing representatives. Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications. Hold regular sales meetings with Sales Representatives (minimally, on weekly basis). Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution. Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role may require you to drive to perform job responsibilities. Education/Certification: Bachelor's degree or equivalent. Experience: 3 to 5 years proven previous sales/sales supervisory experience. Has a proven successful track record in consumer/residential sales or related industries working with large accounts. Successfully developed a professional business team. Is a passionate leader with a strong presence and recognition within a local community. Demonstrated success in handling high dollar sales transactions and large bids. Effectively educated consumers on products and services and success in consultative selling. May be required to drive to work locations in the assigned territory, requiring 50-60% local travel. Valid driving license with clean driving record is required.
    $47k-86k yearly est. 8d ago
  • Smart Home Consultant

    ADT 4.3company rating

    Columbia, MD Job

    As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members
    $40k-58k yearly est. 8d ago
  • Sales Associate

    Vivint 4.6company rating

    Washington, DC Job

    Job Title: Sales Associate We are Vivint, a multi-billion-dollar company and leader in smart home technology, dedicated to transforming the way families interact with their homes. With accolades such as Forbes' Best Home Security Company' in the US and Newsweek's Top 100 ‘Most Loved Workplaces in America, we have received numerous awards for innovation and customer service and are at the forefront of providing advanced security and smart home solutions. Our commitment to quality and service has made us a trusted partner for over 2.5 million homeowners nationwide. Culture We pride ourselves on our culture that prioritizes the well-being and work-life balance of our Sales Associates. We believe that a positive environment leads to greater success, which is why we host regular team-building events, training workshops, and recognition programs that celebrate your achievements. With a focus on both professional development and personal fulfillment, we make sure our Sales Associates thrive both in and out of the workplace. Job Responsibilities As a Sales Associate, you will play a crucial role in promoting and selling Vivint's innovative smart home products. Your responsibilities will include: Conducting door-to-door sales to generate leads and close sales. Educating potential customers about the benefits of smart home technology and Vivint's product offerings. Building and maintaining relationships with clients to ensure customer satisfaction and retention. Meeting and exceeding monthly sales targets. Participating in training sessions to stay updated on product features and industry trends. Collaborating with team members to share strategies and best practices for success. What We Look For We seek individuals who are passionate about sales and technology with the mindset to succeed. Ideal candidates are: Strong communication and interpersonal skills. A self-motivated attitude with a drive for results. Former Customer Service or Server experience is a plus. Previous sales experience is a plus, but not required; a willingness to learn is essential. Ability to work independently and as part of a team. A positive attitude and a genuine interest in helping customers. Compensation This position is commission-only. 1st Year Sales Associates earn between $60,000-$80,000 annually with top performing Associates earning over $150,000. Your success directly translates to your earnings, making this a rewarding opportunity for driven individuals. Hiring Immediately
    $60k-80k yearly 60d+ ago
  • Team Manager Existing Customer Operations

    ADT 4.3company rating

    Gaithersburg, MD Job

    An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service . Major Responsibilities: Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills. Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. Works with General Manager to meet profitability goals Conducts meetings on a monthly/quarterly basis. Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising. Assists sales force by developing low installation costs and suggesting proper and varied applications of systems. Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service. Ensures consistency of field installation and service activities. Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention. Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques. Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results Knowledge, Skills and Abilities Education: Associate degree or equivalent related experience. Experience: 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team. Skills: Solid business skills. Must be conceptually oriented with the ability to think and act strategically. Proven management skills with the ability to train, develop, and motivate. Strong written and verbal communication skills. Intermediate to advanced computer skills in a Microsoft Windows. Pay and Benefits The pay range for this role is $55,468- $110,938.00 a year and is based on experience and qualifications. Position also includes Bonus Structure and Car Allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
    $55.5k-110.9k yearly 8d ago
  • Smart Home Consultant

    ADT 4.3company rating

    Springfield, VA Job

    As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services You will work in a dynamic, collaborative environment, working closely with customers and coworkers This role involves providing solutions by visiting customers at their homes or businesses Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members
    $42k-59k yearly est. 2d ago
  • Field Service Professional - Lanham, MD

    Vivint 4.6company rating

    Lanham, MD Job

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Service Technician** team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We'll ship everything to you directly! + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! **Why Join Vivint?** + Ten paid holidays + Two weeks paid time off + Employee pricing on smart home products + Medical/Dental/Vision/Life coverage + 401(k) plan with matching + Career development and leadership opportunities + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day in the Life:** As part of our Field Service Technician team, you'll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and providing comprehensive training and support. So, whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer service skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently **Minimal Requirements:** + Candidates must live within a 20-mile radius of the city + Successful candidates will be required to pass a pre-employment criminal background check, motor vehicle record check, and drug screening, in compliance with applicable laws. **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. **Additional Information** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.11 in our lowest geographic market up to $25.76 in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Here are some total rewards which, depending on the position, may be offered: + Paid holidays and flexible paid time away + Employee/Friends/Family Discounts + Medical/dental/vision/life coverage & 24/7 Medical Hotline + 401(k) + Employer Match + Employee Resource Groups NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
    $23.1 hourly 29d ago
  • Field Services Technician(Washington, D.C.)

    Vivint 4.6company rating

    Washington, DC Job

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Services Technician team** and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We&aposll ship everything to you directly! + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! **Why Join Vivint?** + Ten paid holidays + Two weeks paid time off + Employee pricing on smart home products + Medical/Dental/Vision/Life coverage + 401(k) plan with matching + Career development and leadership opportunities + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day** **in** **the Life:** As part of our Field Services Technician team, you'll provide expert-level installation and Servicess of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging Services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're** **looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and providing comprehensive training and support. So, whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer Services skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field Services technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
    $46k-64k yearly est. 29d ago
  • Remote Collections Specialist

    ADT 4.3company rating

    Remote or Wichita, KS Job

    ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. While training for this role is remote, qualified candidates MUST live within 50 miles of one of our three ADT sites: Irving, TX, Jacksonville, FL, or Wichita, KS. Duties and Responsibilities: Duties and Responsibilities: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Resolve inbound and outbound calls by using multiple applications and screens. Respond to general billing inquiries to review and resolve account issues. Ability to negotiate and obtain payments today or postdate within 7 days. Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role. Ability to clearly explain billing charges and answer any questions related to billing. Ask probing questions to overcome objections by utilizing negotiation skills. Meet minimal standards/goals monthly. Meet all compliance and QA standards. Flexibility with special projects which may require overtime. Maintain appropriate attendance and adherence goals. High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. 5G Home Internet and Fixed wireless internet are NOT accepted providers. Internet speeds of at least 50 mbps to download and 25 mbps to upload. Education/Certification: High school diploma or equivalent. Experience: Minimum of one (1) years in first-party collections Inbound/Outbound call center experience Customer Service experience in a remote setting Multi-screen navigation Skills: Basic typing, math, and problem-solving skills Strong communication and verbal skills Ability to multitask with multiple computer programs. PC experience and/or ability to learn basic functions. Schedule: Our department is closed on weekend and most holidays, allowing our employees to enjoy every weekend off! This role offers a variety of shift schedules of Monday-Friday from 9:30am - 9pm EST. Training: This role has remote training and candidate is required to live within 50 miles of one our our site locations. They are: 800 E Waterman Drive, Wichita, KS 67202, 4926 Kernan Blvd S, Jacksonville, Florida 32224, or 8880 Esters Blvd Irving Tx 75038 We offer 8 weeks of paid training Pay and Benefits Disclosure: The pay range for this role is $14.35-$17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application end date will be 2.24.25. This role is scheduled to start 3.31.25.
    $14.4-17.1 hourly 7d ago
  • Custom Home Sales Representative

    ADT 4.3company rating

    Springfield, VA Job

    ADT Is Continuing To Grow! Hiring Solutions Advisors Today. $1,500 Sign-On Bonus! Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and home automation? Then today is a good day to become an ADT Solutions Advisor. Our Custom Home Services has created a unique home security experience for high-net-worth clients and their homes. You'll be able to take advantage of our ever-expanding line of innovative home automation and smart security products and solutions, and help make homes smarter, and people safer - every day. This is your chance to join the leading security and home automation company and grow with us Interested in being a part of the growth? Keep reading. So, who's right for the job? A self-motivated, tech savvy individual driven to succeed. Someone who connects with people and enjoys meaningful interactions while expanding their network. Plus, strives to deliver great a customer experience by building relationships and exhibiting empathy - no matter what the situation. Ultimately turning curious consumers into loyal customers. Someone who's willing to put in the work, knowing that you'll get out of it what you put into it. You'll use your strong communication and creative skills to demonstrate the value of our innovative security and smart custom home solutions to customers while explaining our products and services in-depth and recommending the right solutions. Do you… Get satisfaction from helping people? Have a knack for problem solving? Enjoy finding solutions to make people's lives easier? Want to help protect what they value most, their loved ones, pets and prized possessions? Enjoy closing sales and helping customers find the best solutions that fit their needs? Have a curiosity for the newest tech? Adapt quickly to competitive and customer needs? Prioritize your time well? Like what you are reading above but still not sure? Don't worry. As the industry leader, ADT equips you with specialized training and the tech you need to meet your financial goals. What's in it for you: Unlimited earning potential with uncapped commissions (our top performers earn $150K+!) $1,500 Sign-On Bonus after 30 days Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement Paid Time Off Mileage compensation Career growth opportunities Ability to work flexible hours to accommodate our customers' needs Still not convinced? Check out videos of our professionals who make it part of their life's mission: ADT professionals Check out more about life at ADT here. Read more about ADT + Google here.
    $26k-33k yearly est. 8d ago
  • Smart Home Consultant

    ADT 4.3company rating

    Gaithersburg, MD Job

    As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members Pay and Benefits Disclosure The pay rate for this role is $18.70 an hour plus commission and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
    $18.7 hourly 8d ago
  • Sales Associate

    Vivint 4.6company rating

    Germantown, MD Job

    Job Title: Sales Associate We are Vivint, a multi-billion-dollar company and leader in smart home technology, dedicated to transforming the way families interact with their homes. With accolades such as Forbes' Best Home Security Company' in the US and Newsweek's Top 100 ‘Most Loved Workplaces in America, we have received numerous awards for innovation and customer service and are at the forefront of providing advanced security and smart home solutions. Our commitment to quality and service has made us a trusted partner for over 2.5 million homeowners nationwide. Culture We pride ourselves on our culture that prioritizes the well-being and work-life balance of our Sales Associates. We believe that a positive environment leads to greater success, which is why we host regular team-building events, training workshops, and recognition programs that celebrate your achievements. With a focus on both professional development and personal fulfillment, we make sure our Sales Associates thrive both in and out of the workplace. Job Responsibilities As a Sales Associate, you will play a crucial role in promoting and selling Vivint's innovative smart home products. Your responsibilities will include: Conducting door-to-door sales to generate leads and close sales. Educating potential customers about the benefits of smart home technology and Vivint's product offerings. Building and maintaining relationships with clients to ensure customer satisfaction and retention. Meeting and exceeding monthly sales targets. Participating in training sessions to stay updated on product features and industry trends. Collaborating with team members to share strategies and best practices for success. What We Look For We seek individuals who are passionate about sales and technology with the mindset to succeed. Ideal candidates are: Strong communication and interpersonal skills. A self-motivated attitude with a drive for results. Former Customer Service or Server experience is a plus. Previous sales experience is a plus, but not required; a willingness to learn is essential. Ability to work independently and as part of a team. A positive attitude and a genuine interest in helping customers. Compensation This position is commission-only. 1st Year Sales Associates earn between $60,000-$80,000 annually with top performing Associates earning over $150,000. Your success directly translates to your earnings, making this a rewarding opportunity for driven individuals. Hiring Immediately
    $25k-34k yearly est. 60d+ ago
  • Field Services Technician(Hyattsville, MD)

    Vivint 4.6company rating

    Hyattsville, MD Job

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Services Technician team** and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Opportunity for overtime to earn time and a half + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We&aposll ship everything to you directly! **Why Join Vivint?** + Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k) + 10 PTO days and paid holidays + Career development and leadership opportunities + Employee pricing on smart home products + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day** **In** **the Life:** As part of our Field Services Technician team, you'll provide expert-level installation and Servicess of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging Services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer Services skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field Services technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. **Additional Information** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.11 in our lowest geographic market up to $25.76 in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Here are some total rewards which, depending on the position, may be offered: + Paid holidays and flexible paid time away + Employee/Friends/Family Discounts + Medical/dental/vision/life coverage & 24/7 Medical Hotline + 401(k) + Employer Match + Employee Resource Groups NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
    $23.1 hourly 29d ago
  • Smart Home Consultant

    ADT 4.3company rating

    Columbia, MD Job

    As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT's residential customers. A day in the life of a Smart Home Consultant looks like this: Build relationships between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment Perform installation and activation of equipment - including home security camera, security hardware, and IoT and smart home devices Complete customer onboarding and education of key products and services Training Program: ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant. Job Requirements High School diploma or the equivalent Valid driver's license When you commit to ADT -we commit to you. Our employees receive a comprehensive, full benefits package that includes: Comprehensive paid training program Full benefits on the 1st of the month after 31 days of employment Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending Future = 401(k) with employer matching Life = Paid vacation time Company vehicle provided Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards Tuition reimbursement Employee Referral bonuses - when you refer a friend or family members Pay and Benefits Disclosure The pay rate for this role is $18.70 an hour plus commission and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
    $18.7 hourly 8d ago
  • Entry Level Sales Representative

    Vivint 4.6company rating

    Washington, DC Job

    Company: Vivint Job Type: Full-Time & Part-Time (30 hour minimum) Leads Provided Who is Vivint? We are Vivint, a billion-dollar tech company who has over 1.8 million current subscribers. We are the #1 Home Automation & Security Company in the Nation. We are one of the leading smart home companies in the United States and are looking for growth-oriented individuals to help us expand our renewable energy sector. With our solar division we aim to empower homeowners by helping them to own their power. Our goal is to provide a cleaner, cheaper, and more sustainable option to power residential homes. Forbes' "Best Home Security Company of 2022" Forbes' "Best Employers for Diversity 2022" Newsweek's Top 100 "Most Loved Workplaces" in 2021 Inc Magazine's "Best Led Companies" list Entry Level Sales Representative Job Description: As an Entry Level Sales Representative, you will play a crucial role in promoting and selling solar energy systems to residential customers. You will be educating customers about the benefits of utilizing solar energy, demonstrating potential savings, and contributing to a positive environmental impact. If you are hired on, be prepared to learn everything you need to know to sell solar. We prepare a 30-day training program that will provide you with all the tools necessary to become a Solar Pro. We start with prospecting customers, scheduling appointments and learning our products. Once you've mastered scheduling and product information you will learn how to sell a solar deal. Responsibilities: Engage with potential customers to understand their energy needs. Prepare accurate cost estimates, create customized proposals, and clearly communicate the financial and environmental advantages of going solar. Identify and pursue new sales opportunities through networking, referrals, and self-generating leads by going door-to-door. Cultivate strong relationships with customers, addressing their questions, concerns and providing exceptional customer service. Job Requirements: Previous sales experience is not required but is a plus. Ability to work independently and meet sales targets. Excellent verbal and written communication skills. Reliable source of transportation. Compensation: Commission that is based on performance Uncapped commission structure Average Full-Time income: $70,000-$90,000 annually, with an upside of $200,000+ Job Types: Full-Time or Part-Time (25 hour minimum) Hiring Immediately
    $20k-30k yearly est. 60d+ ago
  • Remote Collections Specialist

    ADT 4.3company rating

    Remote or Irving, TX Job

    ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. ADT has a culture of coaching, development and career growth opportunities. This position requires onsite training in Irving, Texas before transitioning to fully remote. Duties and Responsibilities: Resolve inbound and outbound calls by using multiple applications and screens. Respond to general billing inquiries to review and resolve account issues. Ability to negotiate and obtain payments today or postdate within 7 days. Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role. Ability to clearly explain billing charges and answer any questions related to billing. Ask probing questions to overcome objections by utilizing negotiation skills. Meet minimal standards/goals monthly. Meet all compliance and QA standards. Flexibility with special projects which may require overtime. While a remote position, may be required to come onsite periodically Maintain appropriate attendance and adherence goals. High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. 5G Home Internet and Fixed wireless internet are NOT accepted providers. Internet speeds of at least 50 mbps to download and 25 mbps to upload. Education/Certification: High school diploma or equivalent. Experience: Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount Customer Service experience in a remote setting Multi Computer-screen navigation, multiple applications, strong negotiation skills Skills: Basic typing, math, and problem-solving skills Strong communication and verbal skills Ability to multitask with multiple computer programs. PC experience Training: This role has onsite training required at our Irving, Texas location, , for 9 weeks before transitioning to a remote role upon successful completion of training. We offer 9 weeks of paid training Required to work onsite for 1 st 90 days Pay and Benefits Disclosure: The pay range for this role is $14.35 - $17.10 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Anticipated application end date will be 2.24.25. This role is scheduled to start 3.31.25.
    $14.4-17.1 hourly 7d ago
  • Service Technician

    ADT 4.3company rating

    Gaithersburg, MD Job

    About Us: At ADT, we've been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit *********** or follow us on Twitter, LinkedIn, Facebook and Instagram. ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships. What defines success at ADT? The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. What are your key responsibilities? Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes or businesses. What are we looking for? Service experience Technical aptitude Strong verbal communication Customer focused and customer driven mindset Thrive in the face of uncertainty Valid driver's license High School degree or the equivalent What's in it for you? Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses A culture of coaching, development and career growth opportunities
    $27k-37k yearly est. 8d ago

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