Frozen food department manager job description

At Festival Foods, we are always looking for great leaders. Those who will lead and inspire others to consistently deliver the best shopping experience to our guests. We don't just believe in looking for great leaders though, we believe in developing them. That's what our GOLD program is all about.
Job Description

What's the GOLD Program? The Festival Foods GOLD Program stands for Grocery Operations Leadership Development, and is a 6-month accelerated development plan for future leaders.

Upon successful completion of the program, GOLD participants will become department leaders for one of the following: Deli, Bakery, Meat, Guest Services, Produce, Frozen Food/Dairy, Grocery, or Wine & Spirits.

What you'll learn: The GOLD Program will provide the practical, hands-on experience needed to successfully lead and manage a department at Festival Foods. Each participant will complete a leadership curriculum as well as a technical curriculum to ensure they know their departments, and even more importantly, how to lead. • Leadership Curriculum: Learn components of leadership; building a presence on the sales floor, conducting coaching and feedback conversations, and hiring procedures.• Store and Department Standards: Review overall store organization and standards.• Department Specifics: Participate in tasks for department so you'll be able to lead from within. • Ad Planning/Merchandising: Review display standards, ad schedules, ad production and communication plans.• Financial Reporting: Prepare to speak to the data for your department and store (shrink, contribution to overhead, gross profit, labor, etc). Interpret financial results, know department financials and read weekly and monthly reports to celebrate success and recognize gaps. • Schedules: Understand Festival's Labor optimization tool, how to write schedules, manage projections & requests off.

Qualifications:• Great attitude and the ability to lead and inspire others• 2-year or 4-year college degree or equivalent experience• Supervisor, team leader, or mentor level experience preferred • Experience in retail, restaurant or grocery environment • Proven conflict management skills • Ability to communicate clearly and effectively in all situations with great interpersonal skills • Flexible work schedule including holidays, some nights and weekends • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis • Ability to relocate; regionally or to any Festival Foods location throughout Wisconsin is preferred.

* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Benefits:• Comprehensive benefits package (Medical, Dental, Life Insurance & Disability, etc.)• 401(k) with Employer Match• Employee Stock Ownership Plan• Paid Time Off • Tuition Assistance Plan through Dollars for Students Program

Company Overview: Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

About Us

Join our Winning Team today and start your ownership journey!

WinCo Foods is a rapidly growing family of over 130 grocery stores, complete with our own distribution centers and transportation network. We're proud to operate across 10 states west of the Rockies with more than 20,000 employee owners.

At WinCo Foods we act like owners - because we are! We believe, as the Low Price Grocery Leader, that we make the lives of the communities where we operate better by giving them the best possible prices to feed their families and by focusing on the success, well-being and diversity of our employee owners.

Currently, WinCo is the third largest Employee-Owned company in the United States. WinCo has more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Once eligible, you can start your journey to ownership with an annual gift of stock equaling 20% of what you make each year. (ESOP available at most locations and subject to vesting)

WinCo Foods offers the very best benefits in the industry, with low cost, high quality medical benefits with rates as low as $35 a month, enrollment in our ESOP after 6 months, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, employee assistance, discount program - and even voluntary benefits like Pet Insurance!

Overview

This position has been posted for multiple locations. If selected, you need to be prepared to work at any of the locations listed.

Job Summary

Learn all duties required of a Bulk Foods Department Manager. Assists Bulk Foods Department Manager in directing and controlling the operation of the Bulk Foods Department by understanding related work areas including: supervising bulk foods department personnel; planning and ordering merchandise; ensuring customer service and product quality, freshness and selection; assisting in coordination and management of department operations so as to control costs, meet targeted labor, maintain projected profit margins, and meet or exceed sales goals. Perform department clerk duties as needed.

Typical Duties and Responsibilities

* Assists Bulk Foods Department Manager in meeting departmental projected sales and gross margin objectives. Creates effective promotional and seasonal displays; prepares, proofs, stages and packages products; prevents shrink; oversees cost/quality control; orders necessary products and ingredients; prepares department sales/production guides; prepares, charts and records sales dollars/percentages; computes gross profit; processes and maintains accurate department records; and controls expenses.
* Maintains and encourages an atmosphere of fast, friendly, courteous customer service, etc.
* Ensures adequate product quantity, quality and freshness. Orders, checks, receives and controls inventory; builds, maintains and organizes product display and storage areas; stocks and rotates products; inspects displays daily for substandard and outdated product and discards outdated or spoiled products; ensures proper temperatures are maintained in all phases of product handling and preparation; follows retail labeling laws and company code dating policy; follows company policy on processing re-work or reduced-to-clear items, damage and spoilage of product; trims, cuts, wraps, trays, displays and waters products as needed; ensures proper pricing and signing; conducts inventories of all department items; and prepares food items as needed.
* Learns and assists Bulk Foods Department Manager in supervising, motivating, coaching, training and hiring of Department personnel.
* Learns and assists Bulk Foods Department Manager in monitoring employee performance, and recommending personnel action (hiring, firing, layoff and disciplinary action).
* Learns and assists Bulk Foods Department Manager in scheduling personnel according to coverage needs and service level.
* Performs customer relation duties and engages in suggestive selling and other sales techniques.
* Ensures proper merchandising of product by understanding schematics, merchandising of advertised and special items, proper signing procedures, analyzing cutting tests and meeting customer demand.
* Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
* Maintains a safe/secure work environment and ensures compliance with security policies.
* Performs receiving duties. Verifies orders against invoices; reports shortages and claims to ensure proper billing; breaks down loads and dates product; and cuts cases; stacks, prices and marks merchandise; etc.
* Breaks down freight by moving product, placing it in inventory, operating fork lift, etc.
* Performs all job duties and responsibilities with honesty and integrity.
* Performs other duties as assigned or needed.
* Completes the Manager in Training classroom and on the job training program.

Requirements

Education:

* High School Diploma or Equivalent

Experience:

* Effective communication with co-workers and customers and following written instructions.
* Demonstrating an understanding of overall company practices through previous experience in the bulk foods department or equivalent.
* Providing leadership through skills in communication, management of people, customer relations, employee relations, analysis, planning orders, judgment, reaction to business activity, etc.
* Performing basic math (adds, subtract, divide and multiply) and computing weights and measures.
* Operating computers and windows software in a work setting.

Ability to:

* Perform all duties and responsibilities of bulk foods department clerk at a fully competent and independent level.
* Perform supervisory skills (e.g., interviewing, scheduling, hiring, counseling, training, disciplining, etc.)
* Effectively utilize excellent verbal, written, electronic and interpersonal communication skills.
* Perform safe/quick movements and operate related equipment with manual dexterity and hand/eye coordination.
* Perform duties with mental alertness involving potential hazards with respect to related procedures, equipment (e.g., knives, cookers), and work aides.
* Work around machinery emitting heat and cold conditions.
* Have knowledge of all areas of department production.
* Learn product variability, perishability, safety and sanitation procedures and department policies.
* Learn taste, content and perishability of products; Conduct visual inspections and read reports, manuals, etc.
* Calculate inventory.
* Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
* Perform repetitious arm and hand movements frequently.
* Reach, lift, stack and maneuver objects of varying dimensions and weights up to 50 lbs. within the range of floor level to overhead frequently.
* Push and pull fully loaded hand trucks and pallet jacks containing product of substantial weight.
* Proper use cleaning chemicals in accordance with manufacture's guidelines and instructions.
* Proper handling of related food products per State and County laws, and WinCo standards.
* Perform primary duties efficiently and accurately.

Additional Requirements:

* Food Handlers Certification - current per State and County Laws and WinCo standards.

Machines and Equipment Operated:

* Computer terminal and office machines.
* Order/scan gun
* All department specific equipment which could include any of the following: kitchen utensils, knives and appliances, automatic slicers, grinders, stuffers, tumblers, smokehouse, vacuum sealers, overwrappers, scales, band saws, meat tenderizers, meat slicers, bone dusters, bulkers, bailers, cubers, mixers, dough machines, shrink wrappers, cash registers, trash compactors, garbage disposals, cardboard bailers, pallet jacks, hand trucks, and/or fork lifts.

Preferred Education, Experience and/or Credentials:

* Experience in a role with formal supervision responsibilities managing performance and/or completion of supervisory training, coursework or education.
* Experience in a role with product management responsibilities including all aspects of inventory, display and maintenance of products within the department.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As WinCo Foods continues to grow, our diversity-from our variety of perspectives and wide range of experiences-is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.