Frozen food manager job description

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PRIMARY PURPOSE

Perform duties that ensure department appearance, quality, variety, safety, and food safety are consistently maintained at the highest level. Demonstrate a strong culture in support of Hannaford Strategy. Build customer relations and provide enthusiastic customer awareness.

DUTIES AND RESPONSIBILITIES

• Supervise performance of all duties and responsibilities of all associates in Non-Foods/Specialty Foods as/when assigned by management.• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customer's expectations.• Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department.• Support all operational aspects of Non-Foods/Specialty Foods operations as delegated by management• Aid in growing sales through effective merchandising strategies.• Adhere to all of the standard practices in the Center Store Standard Practices Manual.• Ensure that Non-Foods/Specialty Foods conditions involving department appearance, quality, safety, and food safety are consistently maintained at the highest level.• Receive, store, process and merchandise all products in accordance with established department standard practices.• Maintain accurate records of production, shrink, sales, and inventory.• Cut, mark and stock product, as required.• Assist in communicating department and company policies to associates.• Perform various department functions as needed to meet production and customer service guidelines.• Perform all other duties and responsibilities as assigned.

QUALIFICATIONS

• Understanding of store operations and merchandising techniques required.• Effective interpersonal and organizational skills.• Ability to lead and direct others.• Effective communication, customer service and selling skills.• Must meet minimum age requirements.

Physical Requirements

• Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.• Meet established volume/activity standards.• Stand or walk 100% of the time.• Frequent reaching, grasping and lifting individual stock items below waist level or above shoulder level.• Frequent bending, kneeling and squatting.• Able to handle a variety of substances associated with cleaning materials, packaging materials and food products.• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.• Ability to use computers, calculators and communication systems required to perform the job functions.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 254745_external_USA-MA-Lowell_1072022

Job Title: Frozen Food/Dairy Night Lead

FLSA Status: Hourly

Reports To: Frozen/Dairy Department Manager

Provides assistance to the Frozen/Dairy Department Management by working closely with all evening Frozen/Dairy associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Frozen Food & Dairy Associates showcase a wide variety of the best frozen and dairy products while simultaneously providing Festivals high standard of guest service.

Job Description

ESSENTIAL DUTES AND RESPONSIBILITIES

* Performs tasks as delegated by the Frozen/Dairy Department Management and effectively leads the Frozen/Dairy Department in the absence of the Department Manager/Assistant Manager
* Ensures all department standards are being met in the Frozen/Dairy department
* Observes sales floor and back stock conditions; takes action to correct areas of opportunity
* Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
* Communicates and works cooperatively with Store Director, Frozen/Dairy Manager, other department managers and Frozen/Dairy associates to maintain standards and exceed guest expectations
* Provides excellent services to all guests
* Assists guests with finding items they are looking for
* Takes orders and other special requests
* Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
* Assists all department associates with daily responsibilities while leading by example
* Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed
* Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
* Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to deal tactfully and effectively with guests and associates
* Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
* Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety
* Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Standing for extended periods of time
* Lifting up to 50 pounds on an occasional basis
* Frequent exposure to extreme temperatures

WORK SCHEDULE

The Frozen/Dairy Night Lead is a full-time hourly position.

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.