Account Representative jobs at 1st Security Bank - 436 jobs
Customer Service Representative - Mobile
1St. Security Bank of Washington 4.5
Account representative job at 1st Security Bank
A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
Takes ownership of the customer experience by being present and willing to help
Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Processes monetary transactions and balances cashbox daily
Receives and processes name and address changes and other account maintenance, as necessary
Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
Must know the features and benefits of 1st Security's products and services
Must be able to multi-task and prioritize
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Adheres to 1st Security Bank policies and procedures
Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
Travels to assigned 1st Security Bank locations as business needs require
Performs other duties as assigned
BENEFITS AND PERKS
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long- and short-term disability insurance.
401K matching program.
Paid sick and vacation time.
OUR CORE VALUES
Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
Ethical - fair, honest and act with integrity.
Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
Embrace Dreams - we encourage each other to reach for our dreams.
Diversity - we celebrate diversity and support equality for all.
Community Oriented - we actively support our communities and the Bank's CRA initiatives.
Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent and at least one year experience within a financial institution.
Requires a basic knowledge of all applicable regulations that pertain to this position
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.
The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$35k-40k yearly est. 3d ago
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Customer Service Representative
FS Bancorp, Inc. 4.5
Account representative job at 1st Security Bank
A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!
If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.
POSITION SUMMARY:
Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
* Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
* Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
* Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
* Takes ownership of the customer experience by being present and willing to help
* Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
* Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.
* Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
* Processes monetary transactions and balances cashbox daily
* Receives and processes name and address changes and other account maintenance, as necessary
* Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
* Must know the features and benefits of 1st Security's products and services
* Must be able to multi-task and prioritize
* Participates in branch operational and audit activities as assigned
* Follows appropriate steps to ensure branch security
* Adheres to 1st Security Bank policies and procedures
* Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
* Travels to assigned 1st Security Bank locations as business needs require
* Performs other duties as assigned
BENEFITS AND PERKS
* Full medical, dental, and vision coverage for individual or family plan.
* Life insurance.
* Long- and short-term disability insurance.
* 401K matching program.
* Paid sick and vacation time.
OUR CORE VALUES
* Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
* Ethical - fair, honest and act with integrity.
* Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
* Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
* Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
* Embrace Dreams - we encourage each other to reach for our dreams.
* Diversity - we celebrate diversity and support equality for all.
* Community Oriented - we actively support our communities and the Bank's CRA initiatives.
* Open and Honest Communication - always professional, responsive, and timely.
EDUCATION and/or EXPERIENCE
* High school diploma or equivalent and at least one year experience within a financial institution.
* Requires a basic knowledge of all applicable regulations that pertain to this position
* Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
* Must be bondable
COMPUTER SKILLS
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters
* The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
* As part of the daily work demands, occasional lifting and moving of objects up to 25 pound is required.
* The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.
$35k-39k yearly est. 10d ago
Customer Service Representative - Woodbury (Part Time)
Cortrust Bank 4.4
Saint Paul Park, MN jobs
CORTRUST BANK The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking part-time Customer Service Representative in our Woodbury community!
It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes paid time off, service awards, and community service opportunities.
Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties. This position will be ideal for college or high school students, or anyone looking to work less than 20 hours per week.
Key areas of responsibility:
Customer service:
Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Teller transactions & cash handling:
Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more.
Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
Administrative & compliance:
Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
Process reports, run proof work, and complete general ledger maintenance and reconciliation.
Other duties as assigned.
Key competencies:
The ideal candidate for Customer Service Representative possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Knowledge of Federal banking regulations and industry workflow is a plus but isn't required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.
CorTrust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$34k-39k yearly est. 6d ago
Customer Service Representative
Check Into Cash, Inc. 4.1
Mason City, IA jobs
Check Into Cash is currently seeking a motivated Customer Service Representative to join our team. We are seeking a customer-focused individual that will succeed in a fast paced work environment. You will be responsible for developing and maintaining Customer Service, Customer, Representative, Retail
$30k-35k yearly est. 2d ago
Customer Service Representative
Check Into Cash, Inc. 4.1
Springfield, MO jobs
Check Into Cash is currently seeking a motivated Customer Service Representative to join our team. We are seeking a customer-focused individual that will succeed in a fast paced work environment. You will be responsible for developing and maintaining Customer Service, Customer, Representative, Retail
$28k-33k yearly est. 6d ago
Customer Service Representative (Bilingual)
CCF Holdings LLC 4.4
Independence, MO jobs
Your Opportunity
Customer Service Representative
Speedy Cash
Independence, MO
As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need-right when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
What We Offer
Compensation
The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What You'll Do - Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing customer appointments.
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.
Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We're Looking For - Qualifications and Skills
A high school diploma or equivalent.
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to accurately enter data.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'd thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$15 hourly 6d ago
Client Services Representative
Cetera Financial Group 4.8
Minnetonka, MN jobs
This person will support one Financial Advisor (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).
The office is located in Minnetonka and the expectation is they go into the office every day.
What You Will Do:
Act as a liaison between the registered representatives and their clients.
Answer phones, schedule appointments, and prepare materials for client meetings.
Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
Prepare and complete client paperwork and follow up tasks to support registered representative.
Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
Organize client events and follow up tasks.
Maintain client records and retention management within corporate requirements.
Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).
Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.
What You Will Have:
High School Diploma or GED
Experience in an administrative or customer service role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
What is Nice to Have:
Previous experience in assisting Registered Representatives/Financial Advisors
Financial services and/or banking background
Bachelor's degree in Finance, Business, Marketing, or Communications
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
Compensation:
This is a non-exempt hourly role that ranges from $25-$31/ hr., plus competitive performance-based compensation package. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
#LI-Onsite
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life⦠We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note
: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
$25-31 hourly 1d ago
Payment Processor - Lockbox (1st Shift)
Commerce Bancshares, Inc. 3.0
Kansas City, MO jobs
As a 1st Shift Payment Processor, youll be responsible for the daily processing of remittance accounts and meet high standards for production and quality. Youll keep money flowing quickly and efficiently. If youre a stickler for details and are go Processor, Payment Processing, Payment, 1st Shift, Processing, Manufacturing, Banking
$29k-36k yearly est. 4d ago
Payment Processor - Lockbox (3rd Shift)
Commerce Bancshares, Inc. 3.0
Kansas City, MO jobs
As an Overnight, 3rd Shift Payment Processor, youll be responsible for the daily processing of remittance accounts and meet high standards for production and quality. Youll keep money flowing quickly and efficiently. If youre a stickler for detail Processor, 3rd Shift, Payment Processing, Payment, Processing, Manufacturing, Banking
$29k-36k yearly est. 4d ago
Billing Coordinator II (Remote)
Halo 4.6
Sterling, IL jobs
Job DescriptionDescription:
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is looking for a Billing Coordinator II who will be responsible for managing the accuracy and timeliness of billing processes, including reviewing and resolving pricing discrepancies, maintaining consistent invoicing practices, and supporting both internal and external stakeholders. This role requires strong problem-solving skills, attention to detail, and the ability to work independently while managing multiple priorities.
*** This role is Remote, with Central Time work hours. ***
Responsibilities
Review and resolve pricing discrepancies between customer orders and vendor invoices in collaboration with Order Processing team.
Serve as a direct point of contact for customers and assigned Account Executives to address billing-related inquiries.
Maintain consistency by ensuring 90% of invoicing occurs within the 0-14 day time frame.
Escalate orders to leadership as necessary to ensure timely invoicing.
Attend team meetings and provide insights on trends, resolution steps, and exceptions.
Prepare, update, and maintain Excel spreadsheets as needed.
Communicate effectively with Account Executives to resolve billing issues and provide one-touch resolution where possible.
Exercise autonomy to diagnose customer situations and make sound decisions on prioritization to meet deadlines.
Apply knowledge of sales orders, including cost, sell commission margins, and adjustments.
Review freight charges and accurately apply or remove them as needed.
Independently manage order holds and release workflows.
Adapt to specific workflows that may vary depending on the team assignment.
Requirements:
2+ years of experience in B2B and/or B2C Billing, Accounts Payable, Accounts Receivable.
Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and Teams
Experience in working in NetSuite and SharePoint is highly preferred
Excellent typing (40 WPM) and 10-key data entry skills (8,000 KPM).
Strong verbal and written communication skills.
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines.
Ability to multi-task and perform well under pressure.
Positive and professional demeanor with a strong customer service orientation.
Proven problem-solving and critical thinking capabilities.
Flexibility to work both independently and in a team environment.
Willingness to work overtime when required.
Ability to independently manage the invoicing process with minimal supervision.
Preferred Skills
Previous experience working directly with customers or sales teams in a billing or finance-related environment.
Knowledge of sales order processes, commission structures, and margin adjustments.
Experience identifying billing trends and proposing process improvements.
Experience in Freight billing.
Compensation: The estimated hourly range for this position is between $16.00 - $20.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.
Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.
More About HALO:
At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That's why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.
Career Advancement: At HALO, we're passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO's influential global network, leadership opportunities, and diverse perspectives.
Culture: We love working here, and we're confident you will too. At HALO, you'll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday's limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you'll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
$16-20 hourly 2d ago
Commercial Collector (Remote)
American Financial Management 4.9
Rosemont, IL jobs
We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.
AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector.
Skills:
Good written, verbal, listening and phone communications skills
Problem solving and negotiation skills
General computer skills with the ability to type
Ability to work in a fast-paced environment
Ability to maintain composure with difficult debtors
Ability to handle a high-volume inventory
Key Responsibilities:
Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts
Accept payment by credit card, check by phone/fax/email
Negotiate settlement within prescribed guidelines
Provide account updates to clients as needed
Locate businesses and individual owners through skip tracing techniques
Meet and exceed monthly recovery goals
Qualifications:
Proven experience in debt collection, preferably in the Commercial sector.
Strong negotiation and communication skills.
Ability to handle difficult conversations and remain professional under pressure.
Proficiency in using collection software and Microsoft Office Suite.
Benefits:
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
Flexible paid time off and holidays
Short-term disability
Life insurance
AD&D insurance
$34k-38k yearly est. 60d+ ago
Remote Commercial Collections LARGE BALANCE
Greenberg Grant Richards Inc. 3.9
Chicago, IL jobs
Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating.
We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure.
Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team.
Why Choose Greenberg, Grant & Richards, Inc.?
We are growing and we want the best of the best to come and grow with us.
75% employer paid Medical, Dental & Vision
Great Work Location
401K
Paid Life Insurance
Vacation/PTO
No nights and weekends
Off early on Friday's
Weekly Meetings and Coaching
Weekly Contests
Responsibilities:
Understands and applies the terms of clients contracts
Notate and pursue successful resolution of defaults
Contact business owners by phone and email to resolve delinquency issues
Communicate and build trust to overcome objections and resolve the debt
Advise business owners of potential actions surrounding defaults
Ensure compliance with all laws associated with recovery
Meet daily call expectations of 100+ with accounts worked
Call debtors to secure payments on past-due accounts
Knowledge of skip tracing and asset searches preferred
Successfully manages a queue of 200+
Must have the ability to exceed daily, weekly, and monthly expectations consistently
Must follow established policies & procedures
Must take direction well and be self-motivated
Other duties as assigned
Qualifications:
High School Diploma or Equivalent (G.E.D.)
2 years of collection experience preferred
Excellent telephone and customer service skills
Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
This is a remote opportunity
Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Greenberg, Grant & Richards, Inc.:
Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a āRecession and Pandemic Proof Industryā, this is the place for you! Once you get in, you'll never leave.
If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team.
Why Choose Greenberg, Grant & Richards, Inc.?
We are growing and we want the best of the best to come and grow with us.
75% employer paid Medical, Dental & Vision
Great Work Location
401K
Paid Life Insurance
Paid Time Off
No nights and weekends
Off early on Friday
Flex Time / PTO
Employee Driven Culture
Salary Description $36,000 to $100,000 per year (plus commission
$32k-38k yearly est. 60d+ ago
Collections Specialist (Spanish Bilingual)
Preferred Credit 3.5
Saint Cloud, MN jobs
Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday 7:00am-4:00pm CST and every other Saturday, 8:00am-5:00pm CST.
COMPENSATION: Starting Pay $22 - $26 per hour.
(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and build your career in a supportive, people-first environment? PCI is seeking a Bilingual Collections Specialist who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negation skills, and contribute to PCI's success - all while growing a career and making a difference.
WHAT YOU'LL DO
Engages with customers to discuss overdue accounts and explore repayment options.
Negotiates and establishes payment arrangements that support customer needs and company policies.
Maintains detailed and accurate records of all interactions and agreements.
Communicates via phone, email, and written correspondence to support timely collections.
Collaborates with the team to monitor account status and escalate when necessary.
WHAT WE'RE LOOKING FOR
Must-Have Qualifications:
High School diploma or GED, with at least 2 years' experience in customer service, accounts receivable, sales or a related field.
Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have, but not Required! (We'll train you!):
1+ year of collections experience.
Prior experience in a call center setting.
LOCATION & WORK SETTING
Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
Schedule: Full-Time, Monday-Friday 7:00am-4:00pm CST and every other Saturday 8:00am-5:00pm CST
Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
Starting Pay: $22-$26 per hour.
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
Additional Perks that Go the Extra Mile:
Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match - 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at
preferredcredit.com/careers
.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at **********************.
$22-26 hourly 20d ago
Collections Specialist
Dickinson Financial Corporation 4.4
Kansas City, MO jobs
The Collection Specialist engages with clients in a professional manner to identify the root cause for payment disruption and then works with the client to resolve their account in full or to establish an acceptable payment stream or arrangement. Responsible for reaching out to clients to collect payment for overdue payments, including balanced on accounts charged off as a loss.
Responsibilities
Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts.
Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients.
Ensure the information we depend on to contact and collect from these clients is accurately maintained.
Support additional client service requests.
Handling high volume of client phone calls, inbound or outbound, and negotiating payment in full or payment arrangements.
Employ bank protocol to handle each call in a manner that meets or exceeds the bank's call quality and compliant expectations.
Update Contact Information. While speaking with clients you will work to identify additional contact information.
Remain compliant with our policies, processes and legal guidelines.
Utilize various means of skip tracing to locate customers, where necessary.
Adhere to FDCPA and state and federal laws and regulations.
Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success)
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Working at the worksite during regular business hours and/or assigned hours.
Other specified duties as assigned.
Compensation & Benefits
The Collections Specialist position pays a range of $18.00 to $20.00 per hour depending on experience.
Fullātime associates are eligible for our benefits package:
Medical
Dental
Vision
401(k) plan
Company paid life insurance
Short and Long-term disability insurance
Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
$18-20 hourly 3d ago
Collections Specialist / Auto Insurance Representative
Globe Acceptance 3.6
West Des Moines, IA jobs
Job Description
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for an Auto Insurance Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
In this role the Insurance Representative provides support to clients in all insurance products and services and in the processing of insurance related transactions for automobiles and some commercial insurance. The successful candidate will also respond to client reports concerning loss or damage to facilitate the processing of claims. No insurance license is required.
Job Duties
Confirms and requires insurance coverage
Verifies and uploads Insurance verifications
Retrieves and processes email requests pertaining to insurance verification
Attends to assigned queue which holds the assigned case hold of verification requests
Communicates with inner office department heads about daily progress and volume of insurance verifications
Reviews insurance notifications and provides adequate sorting, processing and inputting
Uploads miscellaneous insurance notifications
Position Requirements
Relevant work experience in insurance, customer service, sales or management
Exceptional communication and interpersonal relationship skills
Knowledge of insurance rules and regulations
Excellent time management and multi-tasking skills
Demonstrated leadership abilities, competitive drive and outgoing personality
Bi-lingual in English and Spanish a HUGE PLUS!
Open to work Saturdays
Compensation and Benefits
As a team member of Globe Acceptance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:
Competitive Salary
Paid time off including vacation days and holidays
Health, dental, vision, life insurance, disability
Flexible Spending
401(k) match
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. 7d ago
Bilingual Collections Specialist
Globe Acceptance 3.6
West Des Moines, IA jobs
SIGN ON BONUS AVAILABLE!
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges. We offer competitive compensation and possible career advancement opportunities.
Key Responsibilities:
Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent and considerate customer service to clients.
Required Skills:
Must be Bilingual - Spanish/English.
Excellent customer service.
Strong attention to detail and goal oriented.
Excellent written and verbal communication.
Ability to prioritize and manage multiple responsibilities.
Accounts Receivable knowledge/experience a plus.
Compensation and Benefits:
Competitive compensation including base plus incentive.
Offer complete benefits package.
Paid time off including vacation and holidays.
Ongoing training and development.
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. Auto-Apply 60d+ ago
Collections Specialist / Auto Insurance Representative
Globe Acceptance 3.6
West Des Moines, IA jobs
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for an Auto Insurance Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
In this role the Insurance Representative provides support to clients in all insurance products and services and in the processing of insurance related transactions for automobiles and some commercial insurance. The successful candidate will also respond to client reports concerning loss or damage to facilitate the processing of claims. No insurance license is required.
Job Duties
Confirms and requires insurance coverage
Verifies and uploads Insurance verifications
Retrieves and processes email requests pertaining to insurance verification
Attends to assigned queue which holds the assigned case hold of verification requests
Communicates with inner office department heads about daily progress and volume of insurance verifications
Reviews insurance notifications and provides adequate sorting, processing and inputting
Uploads miscellaneous insurance notifications
Position Requirements
Relevant work experience in insurance, customer service, sales or management
Exceptional communication and interpersonal relationship skills
Knowledge of insurance rules and regulations
Excellent time management and multi-tasking skills
Demonstrated leadership abilities, competitive drive and outgoing personality
Bi-lingual in English and Spanish a HUGE PLUS!
Open to work Saturdays
Compensation and Benefits
As a team member of Globe Acceptance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:
Competitive Salary
Paid time off including vacation days and holidays
Health, dental, vision, life insurance, disability
Flexible Spending
401(k) match
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. Auto-Apply 60d+ ago
Bilingual Collections Specialist
Globe Acceptance 3.6
West Des Moines, IA jobs
Job Description
Bilingual Collections Specialist
SIGN ON BONUS AVAILABLE!
Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company's goals.
The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges. We offer competitive compensation and possible career advancement opportunities.
Key Responsibilities:
Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.
Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.
Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Provide excellent and considerate customer service to clients.
Required Skills:
Must be Bilingual - Spanish/English.
Excellent customer service.
Strong attention to detail and goal oriented.
Excellent written and verbal communication.
Ability to prioritize and manage multiple responsibilities.
Accounts Receivable knowledge/experience a plus.
Compensation and Benefits:
Competitive compensation including base plus incentive.
Offer complete benefits package.
Paid time off including vacation and holidays.
Ongoing training and development.
Globe Acceptance is an Equal Opportunity Employer
$27k-35k yearly est. 7d ago
Collections Specialist
Evergreen Bank Group 3.1
Hinsdale, IL jobs
Job Title: Collections Specialist
Department: Early-Stage Collections
Reports To: Collections Team Lead, Officer
FLSA Status: Non-Exempt (Hourly)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans.
Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies).
Answer incoming calls. Answer customer questions, take payments and service current accounts.
Perform office duties such as coordinating correspondence, answering emails and creating internal reports.
Ensure operational integrity through compliance with all policies, procedures and regulations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills.
Strong attention to detail while also maintaining accuracy and speed in fast paced office environment.
Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
Ability to maintain strict confidentiality.
Ability to remain calm and professional in stressful situations.
Willing to work flexible schedule, weekends and overtime as necessary to meet business needs.
Bilingual (English & Spanish) preferred
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired.
Supervisory Responsibilities
This position has no supervisory duties.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Federal Deposit Insurance Corporation
Evergreen Bank Group is Member FDIC
$33k-38k yearly est. Auto-Apply 60d+ ago
Collections Specialist
Evergreen Bank Group 3.1
Hinsdale, IL jobs
Job Title: Collections Specialist
Department: Early-Stage Collections
Reports To: Collections Team Lead, Officer
FLSA Status: Non-Exempt (Hourly)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans.
Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies).
Answer incoming calls. Answer customer questions, take payments and service current accounts.
Perform office duties such as coordinating correspondence, answering emails and creating internal reports.
Ensure operational integrity through compliance with all policies, procedures and regulations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills.
Strong attention to detail while also maintaining accuracy and speed in fast paced office environment.
Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
Ability to maintain strict confidentiality.
Ability to remain calm and professional in stressful situations.
Willing to work flexible schedule, weekends and overtime as necessary to meet business needs.
Bilingual (English & Spanish) preferred
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired.
Supervisory Responsibilities
This position has no supervisory duties.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Federal Deposit Insurance Corporation
Evergreen Bank Group is Member FDIC