Fulcrum Technologies jobs - 175 jobs

Enjoy what you do. Work with the best. The Fulcrum Elite team of technologists are recognized experts in the fields of I.T. Infrastructure Technology, Security, Service Management and Support. Fulcrum was born with an emphatic desire to change I.T. consulting and services by providing reliable, vendor-agnostic solutions, and implementing those solutions with excellent documentation. We deliver I.T. services with an obligation of exceeding our clients' expectations at competitive cost. As a part of the Fulcrum team, you have the opportunity to do challenging work with some of Houston's most respected I.T. consultants and be recognized and rewarded for that work by Fulcrum's leadership team. We have created a culture of openness and cooperation that allows team members to collaborate and expand their skill set while delivering high quality solutions to our clients. If you are driven to succeed and looking to explore your passion for technology, join the Fulcrum team. Job Description Under general supervision, the candidate should be able to identify, troubleshoot and resolve problems encountered by users of various application platforms to include, server & desktop applications, networking and perimeter security appliances, and other technologies; troubleshoot and solve LAN/WAN problems; provide technical support to end-users regarding hardware and software; provides technical expertise to clients regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train clients in various software applications and network-related procedures; and perform related work as required. Qualifications Education : •Certificate or Associate's degree with at least two years of coursework in computer sciences. •One (1) year in a Service Desk/Call Center or system administration (e.g., Network, Windows) role Required Skills and Experience: •Act as first responder to infrastructure trouble-tickets including: LAN/WAN switching routing, wireless network, server, firewall, IDS, and IPS issues. •Perform routine troubleshooting and maintenance on Windows and Linux servers, Security Appliances, Network devices, and SIEM solutions •Technicians must have the product knowledge and technical skills to install and configure network/security components and operating systems. •Maintain enterprise monitoring Platform •Assist with documenting configurations and maintaining enterprise repository of systems documentation •Strong interpersonal skills including effective team communication and collaboration •Strong technical documentation skills required •Comfortable working in a dynamic, highly communicative team environment •Self-starter who is able to work with little direct supervision and oversight while making consistent progress on project deliverables •Be able to explain design decisions clearly and logically to colleagues, peers, and customers Expertise with relevant infrastructure technologies, such as the following: •Windows Server 2008/2012/2016 •Microsoft Active Directory •Certificate Services (PKI) •Routing/Switching •Network Security (IDS,IPS, Firewalls, ADC's, etc.) •Connectwise Automate (Labtech) •Connectwise Manage •AlienVault Additional Information No H1-B sponsorship is available for this position. Local candidates only. No relocation. Benefits Competitive salary Bonus plan Medical, dental, and vision insurance Life and short-term disability insurance Company- sponsored 401(k) plan Unlimited Vacation Cell phone reimbursement Job Snapshot Employment: Type Full-Time Job Type: Information Technology, Consultant Experience: 8 to 10 Years Manages Others: No Relocation: No Required Travel: Up to 25% Referral Bonus: None. Candidates only please

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: You will Identify areas of risk and takes steps to prevent customer or revenue churn You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. You will help the customer identify incidents where contractual SLAs were missed and takes necessary action Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. PMP preferred, project management experience required. A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: IT Strategy and Planning IT Operations and Management Human Resources Security Operations Customer Service Management IT Processes IT Governance IT Portfolio, Program and Project Management IT Project Delivery (SDLC) Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: * Provide strategic leadership to clients * Be the relationship manager between customers and ServiceNow * Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes * Manage all Executive relationships between ServiceNow and assigned clients * Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources * Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level * Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience * Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 7+ years of experience in client management, and aligning account strategies to revenue opportunities * 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management * Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) * Experience achieving sales targets * Experience leading virtual or matrixed teams * Ability to understand broad, macro-level business IT needs for a prospective client * Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Business Process Consultant, CRM and Industry Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: * Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization * Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders * Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes * Lead customer design workshops * Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral * Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution * Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them * Guides and advocates for the customer's needs throughout the engagement * Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers * Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources * Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement * Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes * Prepare all customer-facing deliverables focused on process * Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues. * Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry * At least 8 years of consulting experience for complex, global organizations preferably federal, state or local governments * Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems * Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI * Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued * Strong understanding and ability to consult on data compliance standards such as PII/PHI * Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology * Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc… * Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development * Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems * Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design * Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise * Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams * A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies * Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) * Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities * Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity * Proven team player and team builder * United States Citizenship is required * Certification Requirements (within first 90 days): * ServiceNow Certified System Administrator * Customer Service Management (CSM) Implementor * Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Dallas Fort Worth area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory. **What you get to do in this role:** The Commercial Account Executive builds relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory. + Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan + Partner with the marketing team to initiate marketing plans to increase growth + Qualify prospects and develop new sales opportunities and ongoing revenue streams + Arrange and conduct initial product demonstrations and presentations + Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams + Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry + Experience achieving sales targets + Ability to work in a matrixed support organization using multiple virtual specialists + Executive-level relationship management experience + Ability to provide transparency to sales process with excellent CRM hygiene + Travel: 20-40%, and in some cases up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client's product adoption, renewals, and expansion of ServiceNow offerings with the account. Lead/contribute to business planning for their respective CS vertical / sub-vertical aligned with the company's overall strategic direction Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners Support customer success pre-sales activities in collaboration with our commercial teams Drive a high rate of CS renewals and upsells within the portfolio of accounts Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers Qualifications Industry Expertise Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. Strong track record of improving customer retention, product adoption, and satisfaction. Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). Skilled at managing complex customer environments with multiple stakeholders and competing priorities. Strong executive presence and communication skills for internal and external engagements. Technical Aptitude Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset Experience supporting customers through digital transformation or large-scale implementations. Comfort navigating change management and driving adoption in regulated, risk-averse environments. Qualifications Qualifications Industry Expertise Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. Strong track record of improving customer retention, product adoption, and satisfaction. Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). Skilled at managing complex customer environments with multiple stakeholders and competing priorities. Strong executive presence and communication skills for internal and external engagements. Technical Aptitude Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset Experience supporting customers through digital transformation or large-scale implementations. Comfort navigating change management and driving adoption in regulated, risk-averse environments. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Summary of Job The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy. Essential Duties and Responsibilities • Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc. • Collaborates with other teams within the company • Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral • Research support tickets and coordinate with relevant teams to ensure they are resolved • Conduct meetings and discussions to achieve consensus on product features and functionality. • Research the existing product and customer requests to determine the desired functionality for a new product line. • Write functional specifications based on the research and meetings done for each module assigned. • Conduct review sessions of functional specifications to obtain approval from all necessary parties. • Support the approved functional specifications through the Design, Development and QA processes. • Works directly with customers, research and write specifications based on their requests. Summary of Job The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy. Essential Duties and Responsibilities • Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc. • Collaborates with other teams within the company • Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral • Research support tickets and coordinate with relevant teams to ensure they are resolved • Conduct meetings and discussions to achieve consensus on product features and functionality. • Research the existing product and customer requests to determine the desired functionality for a new product line. • Write functional specifications based on the research and meetings done for each module assigned. • Conduct review sessions of functional specifications to obtain approval from all necessary parties. • Support the approved functional specifications through the Design, Development and QA processes. • Works directly with customers, research and write specifications based on their requests. Qualifications • Strong verbal and written communication skills are imperative for this position. • Excellent organizational skills are a must. • Experience with MS Office Suite (Word, Excel, Outlook). • Prior experience in web based applications is a must. • Must be able to thrive in a busy, high volume environment. • Prior experience and familiarity with software development processes, web services, application servers and service-oriented architecture is preferred • Prior experience with the Agile development process is a plus • Basic understanding of software development processes and industry best practices • Experience with prior EMRs preferred • Ability to understand workflow within the PM system and EMR system Education and/or Experience • Minimum of 3 years of work experience in product management, business analyst or related role is required. • Prior experience in web applications is a must • Bachelor's degree is required • Candidate should have some experience in the healthcare IT industry • Knowledge of medical terminology • Experience with Project Management Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs Other Candidates must be legally authorized to work in United States Skills & Requirements Qualifications • Strong verbal and written communication skills are imperative for this position. • Excellent organizational skills are a must. • Experience with MS Office Suite (Word, Excel, Outlook). • Prior experience in web based applications is a must. • Must be able to thrive in a busy, high volume environment. • Prior experience and familiarity with software development processes, web services, application servers and service-oriented architecture is preferred • Prior experience with the Agile development process is a plus • Basic understanding of software development processes and industry best practices • Experience with prior EMRs preferred • Ability to understand workflow within the PM system and EMR system Education and/or Experience • Minimum of 3 years of work experience in product management, business analyst or related role is required. • Prior experience in web applications is a must • Bachelor's degree is required • Candidate should have some experience in the healthcare IT industry • Knowledge of medical terminology • Experience with Project Management Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs Other Candidates must be legally authorized to work in United States

Summary of JobThe role of an RCM Supervisor is to lead an RCM team in maximizing eMDs and client profitability, fulfilling contractual obligations, and providing our clients with high quality customer service. Essential Duties and Responsibilities • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Use collection management system & reports to monitor accounts receivables • Develop summaries of accounts for use in determining productivity & staffing levels • Identify underlying issues that impact the success of collecting insurance claims • Work with manager to develop and implement effective solutions for collections • Stay abreast of code changes, updates to reimbursement guidelines and coverage policies • Act as first level support for patient/client escalations Essential Duties and Responsibilities • Manage team; schedule/time off requests, project assignments, etc. • Conduct team performance reviews as well as participate in the hire and termination of employees • Coordinate new hire setup with infrastructure, third-party vendors, and clients • Coordinate training on software processes and procedures for new department employees • Assist RCM Manager with oversight of department policies and procedures Summary of JobThe role of an RCM Supervisor is to lead an RCM team in maximizing eMDs and client profitability, fulfilling contractual obligations, and providing our clients with high quality customer service. Essential Duties and Responsibilities • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Use collection management system & reports to monitor accounts receivables • Develop summaries of accounts for use in determining productivity & staffing levels • Identify underlying issues that impact the success of collecting insurance claims • Work with manager to develop and implement effective solutions for collections • Stay abreast of code changes, updates to reimbursement guidelines and coverage policies • Act as first level support for patient/client escalations Essential Duties and Responsibilities • Manage team; schedule/time off requests, project assignments, etc. • Conduct team performance reviews as well as participate in the hire and termination of employees • Coordinate new hire setup with infrastructure, third-party vendors, and clients • Coordinate training on software processes and procedures for new department employees • Assist RCM Manager with oversight of department policies and procedures Qualifications • Considered a subject matter expert in healthcare revenue cycle • Working knowledge of healthcare code sets, clean claim practices and adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of complete healthcare revenue cycle • Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) • Highly proficient in eMDs software offerings • Highly organized and detail-oriented Education and/or Experience Minimum of five years' experience in a healthcare billing capacity and three years in a supervisory role required. Previous experience with electronic health records/practice management system required. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations Coding certificate required (CPC, CCS-P, etc.) or equivalent years' experience Physical Demands / Work Environment All employees must be able to lift 50lbs Skills & Requirements Qualifications • Considered a subject matter expert in healthcare revenue cycle • Working knowledge of healthcare code sets, clean claim practices and adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of complete healthcare revenue cycle • Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) • Highly proficient in eMDs software offerings • Highly organized and detail-oriented Education and/or Experience Minimum of five years' experience in a healthcare billing capacity and three years in a supervisory role required. Previous experience with electronic health records/practice management system required. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations Coding certificate required (CPC, CCS-P, etc.) or equivalent years' experience Physical Demands / Work Environment All employees must be able to lift 50lbs

Create the future of e-health together with us by becoming a Regional Sales Executive At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Proactively walk into doctor offices and clinics within your assigned territory Generate your own leads through face-to-face prospecting and local market activity Present and sell healthcare software solutions, including Revenue Cycle Management (RCM), Billing and claims solutions, Practice Management systems Educate physicians and office managers on how technology can improve workflows, revenue, and patient experience Own the full sales cycle: prospecting, pitching, follow-up, and closing Build and manage a strong local pipeline of new logo opportunities Your Qualification: You have 2+ years of outside or field sales experience You are comfortable with cold prospecting and door-to-door sales You have sold in environments such as: Telecom, ISP, or wireless Solar, energy, or home services Medical, diagnostic, or healthcare-related sales You thrive in fast-paced, results-driven roles and are self-motivated, disciplined, and resilient You enjoy owning your territory and building something from the ground up Healthcare experience is a plus but not required. Sales drive and execution matter most. What you can expect from us: Earning Potential: Competitive base salary plus strong, uncapped commission on the accounts you close. High performers build long-term income through territory ownership. Career Growth: A clear path into healthcare technology sales with long-term development opportunities inside a respected global eHealth organization. Ownership & Independence: Full ownership of your local territory with the freedom to prospect, build relationships, and grow your pipeline independently. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission.

Create the future of e-health together with us by becoming a Privacy and Compliance Specialist - Healthcare At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Prepare, maintain and manage company compliance training program and privacy manual. Address potential HIPAA violations, investigating breaches, and reporting incidents as required. Work with IT and other departments to protect PHI and ensure organizational compliance with state and local laws & regulations. Monitor and advise company of relevant changes in law, policy or guidance in health care and technology industries. Conduct thorough research on relevant legal issues, statutes, regulations, case law and other relevant materials. Prepare and review various legal documents, including contracts, agreements, and compliance reports. Provide administrative and clerical support to Vice President of Legal Affairs and legal staff, including managing case files, calendaring deadlines, organizing documentation and correspondence. Your Qualification: Associate's degree in Paralegal Studies or a related field; Bachelor's degree preferred. Minimum 2 years of experience as a paralegal or in a similar role, with experience in contract law, technology contracts or corporate law preferred. Knowledge of health care legislation (HIPAA, HITECH, 21st Century Cures Act, Government payers, Billing and Participation, Stark Law, Anti-back Statutes, etc.) and the best practices to facilitate compliance with the requirements. Experience in a fast-paced tech company. Flexible minimum of 40 hours a week with 3 days in the office. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Summary of Job This position requires an individual who is a self-starter that succeeds in a fast paced environment using an Agile/Scrum methodology. This role requires proven, hands on test automation skills and experience. Essential Duties and Responsibilities Test Automation Skills • Executes regression, functional, and integration automated tests • Consistently demonstrate ability to understand business requirements and work with QA leadership to identify and prioritize test cases that should be automated • Designs, develops, and maintains test automation software (programs, scripts, data sheets) • Understands how to work with source code control tools (branching, versioning) • Understands concepts of software architecture and framework • Is able to work with development team/QA leadership and come up with appropriate test automation strategies for the various parts of our Cloud and web services applications • Ability to provide technical direction and approaches to QA leaders QA Skills • Exceptional ability to design test approaches supporting a dynamic Agile development environment • Provides input into design, software development, software integration testing and release of the final product • Works closely with development team members to troubleshoot and perform root cause analysis • Extensive verification knowledge using multiple web browsers, operating systems, mobile devices and compatibility techniques, independent of platforms and technologies • Demonstrates ability to communicate test approach and explain test case objectives to teams or team members not familiar with QA methods • Demonstrates ability to create application workflow tests; expanding beyond low level functional test cases used during new development efforts Communication Skills • Consistently demonstrates the ability to communicate and document in clear and crisp formats • Superior ability to manage your own day-day work efforts, and communicate roadblocks or issues • Embraces the ability to work under pressure and tight deadlines Summary of Job This position requires an individual who is a self-starter that succeeds in a fast paced environment using an Agile/Scrum methodology. This role requires proven, hands on test automation skills and experience. Essential Duties and Responsibilities Test Automation Skills • Executes regression, functional, and integration automated tests • Consistently demonstrate ability to understand business requirements and work with QA leadership to identify and prioritize test cases that should be automated • Designs, develops, and maintains test automation software (programs, scripts, data sheets) • Understands how to work with source code control tools (branching, versioning) • Understands concepts of software architecture and framework • Is able to work with development team/QA leadership and come up with appropriate test automation strategies for the various parts of our Cloud and web services applications • Ability to provide technical direction and approaches to QA leaders QA Skills • Exceptional ability to design test approaches supporting a dynamic Agile development environment • Provides input into design, software development, software integration testing and release of the final product • Works closely with development team members to troubleshoot and perform root cause analysis • Extensive verification knowledge using multiple web browsers, operating systems, mobile devices and compatibility techniques, independent of platforms and technologies • Demonstrates ability to communicate test approach and explain test case objectives to teams or team members not familiar with QA methods • Demonstrates ability to create application workflow tests; expanding beyond low level functional test cases used during new development efforts Communication Skills • Consistently demonstrates the ability to communicate and document in clear and crisp formats • Superior ability to manage your own day-day work efforts, and communicate roadblocks or issues • Embraces the ability to work under pressure and tight deadlines Qualifications 10+ years QA experience, with focus on white box verification and automation Experience with Automated test tools (Selenium is a plus) Experience with SQL (ability to read/write/manipulate queries) Experience with XML and Web Services Testing Experience with testing APIs Experience in scripting languages Experience working in an Agile/Scrum environment supporting parallel projects Excellent analytical and communication skills Thorough understanding of the software development life cycle Experience using version control systems (Subversion a plus) Education and/or Experience Requires BS or AAS Computer Science degree (or equivalent years of experience) Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations Any QA or Software Test Certifications (a plus) Physical Demands / Work Environment All employees must be able to lift 50lbs Other Experience with TFS (Team Foundation Server) (preferred) Experience with EMR/EHR systems a plus Skills & Requirements Qualifications 10+ years QA experience, with focus on white box verification and automation Experience with Automated test tools (Selenium is a plus) Experience with SQL (ability to read/write/manipulate queries) Experience with XML and Web Services Testing Experience with testing APIs Experience in scripting languages Experience working in an Agile/Scrum environment supporting parallel projects Excellent analytical and communication skills Thorough understanding of the software development life cycle Experience using version control systems (Subversion a plus) Education and/or Experience Requires BS or AAS Computer Science degree (or equivalent years of experience) Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations Any QA or Software Test Certifications (a plus) Physical Demands / Work Environment All employees must be able to lift 50lbs Other Experience with TFS (Team Foundation Server) (preferred) Experience with EMR/EHR systems a plus

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **The Team** The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. **The Role** The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. **What you get to do in this role:** + Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization + Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders + Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities + Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology + Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution + Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them + Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement + Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development + Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes + Develop required integration components (SSO, LDAP, etc.) with multiple systems + Develop required portal components + Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution + Juggle multiple and complex projects/initiatives + Promoting continuous improvement practices for delivery/engagement materials + Supporting specific sales activities when required + Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request + Up to 50% travel annually, driven by customer needs and internal meetings **In order to be successful in this role, we need someone who has:** + A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications + 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals + Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems + Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies + Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management. + Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity + Proven team player and team builder FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Summary of Job The role of a Collection Specialist in the Revenue Cycle Management department is to follow up on any unpaid insurance claims. Essential Duties and Responsibilities • Working of aged accounts • Complex denial research • Participate in client meetings • Answer patient, client, or insurance carrier questions regarding claims • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Stay abreast of code changes, updates to reimbursement guidelines, and coverage policies Summary of Job The role of a Collection Specialist in the Revenue Cycle Management department is to follow up on any unpaid insurance claims. Essential Duties and Responsibilities • Working of aged accounts • Complex denial research • Participate in client meetings • Answer patient, client, or insurance carrier questions regarding claims • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Stay abreast of code changes, updates to reimbursement guidelines, and coverage policies Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required including computer skills/level. • Working knowledge of healthcare code sets • Working knowledge of clean claim practices • Working knowledge of the adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of the complete healthcare revenue cycle • Understanding of provider contracts and credentialing • Understanding of basic accounting functions • Proficient in Microsoft Outlook, Word, Excel • Organized and detail-oriented Education and/or Experience Previous experience in a healthcare billing capacity required. Previous experience with hospital based follow-up desired. Previous experience with electronic health records/practice management system desired. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations None required, coding certificates desirable (CPC, CCS-P, CCS, etc.) Physical Demands / Work Environment All employees must be able to lift 50lbs Skills & Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required including computer skills/level. • Working knowledge of healthcare code sets • Working knowledge of clean claim practices • Working knowledge of the adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of the complete healthcare revenue cycle • Understanding of provider contracts and credentialing • Understanding of basic accounting functions • Proficient in Microsoft Outlook, Word, Excel • Organized and detail-oriented Education and/or Experience Previous experience in a healthcare billing capacity required. Previous experience with hospital based follow-up desired. Previous experience with electronic health records/practice management system desired. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations None required, coding certificates desirable (CPC, CCS-P, CCS, etc.) Physical Demands / Work Environment All employees must be able to lift 50lbs

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated Enterprise Account Executive, who will be responsible for net-new logo sales in our S&D West business segment. While each AE owns a few upsell accounts, this is a true Hunter role. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. **About You:** - 5-7+ years proven success selling cloud/SaaS solutions to C level. HRMS/Payroll experience a strong plus. - Consistently exceed a $2 Million+ quota - 3+ years selling complex deals over $800K in ARR - Demonstrated experience building a territory and pipeline from scratch - Consistently execute a thoughtful, strategic sales process including internal business partners and executive engagement. Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed: - Tenured management who are skilled at guiding highly successful sales personnel - Seasoned Application Consultant team to assist with proposals, RFPs, and demos - Expert Technical Sales Support - Highly reference-able customer base with 96% customer retention with our hosted SaaS solution - Solid Sales Operations and Legal staff focused on helping process and close contracts quickly - Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products - Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits - Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes - A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. **Travel Requirement:** - 30-40% **Where We're Going:** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! **Pay Transparency:** The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** . **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View **The EEO Know Your Rights poster (************************************************************************************************** ** UKG participates in E-Verify. View the E-Verify posters **here (******************************************************************************************** . ** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Software Engineer, Ascentis Corporation, a UKG Company, Lowell, Massachusetts (Remote) Will work as part of an Agile team primarily focused on automation in software test & deployment. Will design test automation and execution plans, learn and overcome technical constraints and will deliver products that meet or exceed the quality standards set for the compliance, functional and performance requirements of the Company's software solutions. Specific duties include: + Reviewing user stories and requirements and providing feedback related to testability and effort estimate from a quality assurance perspective. + Building and maintaining automation framework and test cases and continuing to increasing test coverage for existing and new products. + Running automation test runs and manual test runs - identifying, recording, documenting, and tracking bugs found internally and reported externally to the organization. + Designing and building test plans and strategies, proposing new tools, to ensure continuity of release quality and ensuring proper test coverage of product functionality based on risk, importance, and criticality of product features from a customer point of view. + Ensuring that automation framework allows applications to meet systems goals, fulfill end-user requirements, and identify existing or potential issues. + Preparing and delivering reports, recommendations, or alternatives that address existing and potential trouble areas. + Collaborating with software and systems research and development in application testing including applying system, unit, load, and acceptance testing methods. + Making recommendations to team members and product owners for quality improvement of software applications. + Preparing and managing release notes, as well as validating the quality of release content. + Tracking quality assurance metrics, such as defect density and open defect counts, as required by Senior Quality Assurance Engineers or Architects. + Learning and adapting quickly, developing/coding using deployment tools and support deployment automation and environments. Requirements: Position requires a Bachelor's degree (or an equivalent foreign degree) in Computer Science, Computer Information Systems, IT or a closely related field and 3 years of experience as a Software QA Test Engineer. Must also have 3 years of experience (which can have been gained concurrently with the primary experience requirement) working with the following: + Robot Framework automation, GitHub and Selenium Web Driver; + Performing backend and data driven testing using SQL queries on Oracle RDBMS; + Jira implementation for User stories tracking, Bug filing and tracking; + User Acceptance testing and Functional testing performed on the application under test; + Performing Security Testing to ensure that users' security was maintained throughout the application. Salary range of $99,299.00 - $114,193.85 offered. This is a telecommuting position working from home. May reside anywhere in the United States. UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. \#LI-DNI It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Job Summary We are seeking a strategic and results-driven Business Applications Analyst to drive and manage cross-functional transformation initiatives that align with our company's strategic objectives. This role requires a dynamic leader with a proven ability to transform business processes and functions through effective cross-functional teaming, rigorous program management, and exceptional communication. The ideal candidate will serve as a thought leader and change agent, driving innovation and operational excellence across the enterprise. Key Responsibilities - Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data. - Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity. - Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals. - Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts. - Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects. - Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies. - Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in. - Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data. - Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations. Qualifications - 10+ years of experience in program management, business transformation, or strategic operations. - Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models. - Exceptional organizational, analytical, and problem-solving skills. - Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams. - Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred. - Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus. Success Metrics - Measurable improvements in operational efficiency, customer satisfaction, and profitability. - Positive stakeholder feedback and high adoption rates of new processes or systems. - Timely and on-budget delivery of transformation projects. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600.00 to $200,000.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Create the future of e-health together with us by becoming a Technical Support Engineer I At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue. Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network. Clearly documents customer tickets in the CRM system and follows the processes established for CRM use. Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert. Your Qualification: Minimum of two years providing technical hands-on support in a professional hardware or software environment. Technical knowledge of CGM Software and Hardware Requirements. Technical knowledge of Microsoft operating systems (Windows workstation and Server) Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring. Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals. Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Summary of Job A Clinical Product Manager provides administrative, technical, and business leadership to the Clinical Product Management Team. This position will be responsible for Application Strategy, Development Standards, and Architecture adherence in addition to the Design, Development, and Implementation of Application Solutions that support and promote business objectives. Essential Duties and Responsibilities • Define the target market/market segment for the EMR product portfolio • Identify problems in the market by interviewing customers and potential customers and reviewing market research data relevant to the target market to understand customer needs, behavior and product satisfaction • Review win/loss data to understand why recent evaluators of the product did or did not buy • Stay abreast of regulatory and certification requirements and trends that impact the EMR • Identify competitive and alternative offerings and assess their strengths and weaknesses. Develop a strategy for winning against the competition; identify competitive differentiator(s) • Monitor and analyze key performance indicators to determine how well the product is performing in the market, how it impacts company operations and how it contributes to profitability • Establish clear release objectives based on market needs • Prioritize external and internal enhancement requests based on customer demand, company strategic alignment, market opportunity and competitive threats to help determine current/future product offerings. • Arbitrate across stakeholders the reprioritization of strategic product backlog list as new requests arrive and business needs change. • Regularly review metrics and measures to support closed-loop feedback process which ensures customer satisfaction and provides a competitive advantage in the marketplace. • Organize and lead EMR Focus Groups (for feature/function feedback) • Contribute to the EMR portfolio strategy. Help to create multi-year product roadmaps with clear objectives, a long-term vision and focus on customer satisfaction. Identify new opportunities and innovation to increase adoption of the EMR product. • Insure strategies are translated into actionable requirements for product development. • Create internal positioning documents that will be used to develop external messages focused on each key buyer persona • Where there are product or service gaps, determine buy, build or partner decisions including the preparation of business cases with ROI/financial projections. • Serve as senior sponsor to all business partnerships leveraged within the EMR product portfolio • Work with development scrum teams on a regular basis to help ensure service releases are delivered on scope, on time, and meet quality goals. Collaborate with other departments to ensure product launch, Go-To-Market and operational readiness • Identify EMR/Clinical product betas; insure they are properly supported to obtain feedback for release general availability Summary of Job A Clinical Product Manager provides administrative, technical, and business leadership to the Clinical Product Management Team. This position will be responsible for Application Strategy, Development Standards, and Architecture adherence in addition to the Design, Development, and Implementation of Application Solutions that support and promote business objectives. Essential Duties and Responsibilities • Define the target market/market segment for the EMR product portfolio • Identify problems in the market by interviewing customers and potential customers and reviewing market research data relevant to the target market to understand customer needs, behavior and product satisfaction • Review win/loss data to understand why recent evaluators of the product did or did not buy • Stay abreast of regulatory and certification requirements and trends that impact the EMR • Identify competitive and alternative offerings and assess their strengths and weaknesses. Develop a strategy for winning against the competition; identify competitive differentiator(s) • Monitor and analyze key performance indicators to determine how well the product is performing in the market, how it impacts company operations and how it contributes to profitability • Establish clear release objectives based on market needs • Prioritize external and internal enhancement requests based on customer demand, company strategic alignment, market opportunity and competitive threats to help determine current/future product offerings. • Arbitrate across stakeholders the reprioritization of strategic product backlog list as new requests arrive and business needs change. • Regularly review metrics and measures to support closed-loop feedback process which ensures customer satisfaction and provides a competitive advantage in the marketplace. • Organize and lead EMR Focus Groups (for feature/function feedback) • Contribute to the EMR portfolio strategy. Help to create multi-year product roadmaps with clear objectives, a long-term vision and focus on customer satisfaction. Identify new opportunities and innovation to increase adoption of the EMR product. • Insure strategies are translated into actionable requirements for product development. • Create internal positioning documents that will be used to develop external messages focused on each key buyer persona • Where there are product or service gaps, determine buy, build or partner decisions including the preparation of business cases with ROI/financial projections. • Serve as senior sponsor to all business partnerships leveraged within the EMR product portfolio • Work with development scrum teams on a regular basis to help ensure service releases are delivered on scope, on time, and meet quality goals. Collaborate with other departments to ensure product launch, Go-To-Market and operational readiness • Identify EMR/Clinical product betas; insure they are properly supported to obtain feedback for release general availability Qualifications • 5 to 10 years professional experience • Has worked in an Agile environment previously • Bachelor's Degree required. Master's Degree a plus. • 5 years minimum in an EMR or healthcare information technology company. Demonstrated track record within product management. • Passionate, customer-champion with proven success in producing innovative products, services and supporting processes directly focused on improvement of bottom line results • Ability to determine clear prioritization and appropriate trade-offs regarding product roadmap candidates as well as resourcing and timing • Experience in building solid business plans which include appropriate ROI and related business analysis and justification. • Demonstrated EMR/EHR and/or healthcare information technology expertise within the clinical product domain • Passionate, customer-champion with proven success in producing innovative products, services and supporting processes directly focused on improvement of bottom line results • Ability to determine clear prioritization and appropriate trade-offs regarding product roadmap candidates as well as resourcing and timing • Experience in building solid business plans which include appropriate ROI and related business analysis and justification. • Demonstrated EMR/EHR and/or healthcare information technology expertise within clinical product domain Language Skills Employees are required to speak, read and write English. Physical Demands / Work Environment All employees must be able to lift 50lbs. Skills & Requirements Qualifications • 5 to 10 years professional experience • Has worked in an Agile environment previously • Bachelor's Degree required. Master's Degree a plus. • 5 years minimum in an EMR or healthcare information technology company. Demonstrated track record within product management. • Passionate, customer-champion with proven success in producing innovative products, services and supporting processes directly focused on improvement of bottom line results • Ability to determine clear prioritization and appropriate trade-offs regarding product roadmap candidates as well as resourcing and timing • Experience in building solid business plans which include appropriate ROI and related business analysis and justification. • Demonstrated EMR/EHR and/or healthcare information technology expertise within the clinical product domain • Passionate, customer-champion with proven success in producing innovative products, services and supporting processes directly focused on improvement of bottom line results • Ability to determine clear prioritization and appropriate trade-offs regarding product roadmap candidates as well as resourcing and timing • Experience in building solid business plans which include appropriate ROI and related business analysis and justification. • Demonstrated EMR/EHR and/or healthcare information technology expertise within clinical product domain Language Skills Employees are required to speak, read and write English. Physical Demands / Work Environment All employees must be able to lift 50lbs.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * You will Identify areas of risk and takes steps to prevent customer or revenue churn * You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans * As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. * You will help the customer identify incidents where contractual SLAs were missed and takes necessary action * Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. * PMP preferred, project management experience required. * A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management * Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: * IT Strategy and Planning * IT Operations and Management * Human Resources * Security Operations * Customer Service Management * IT Processes * IT Governance * IT Portfolio, Program and Project Management * IT Project Delivery (SDLC) * Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.