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Fulfillment associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Meegan Feori Ph.D.,

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical fulfillment associate skills. We ranked the top skills for fulfillment associates based on the percentage of resumes they appeared on. For example, 19.8% of fulfillment associate resumes contained basic math as a skill. Continue reading to find out what skills a fulfillment associate needs to be successful in the workplace.

15 fulfillment associate skills for your resume and career

1. Basic Math

Here's how fulfillment associates use basic math:

Possess basic math skills * Able to follow and carry out instructions
Demonstrate basic math and computer skills Manage emails and daily reports Communicate customer expectations to vendors and dispatchers

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how fulfillment associates use customer service:

Provide superior Customer service by ensuring timely processing and delivery of Customer orders.
Learned effective logistical strategies to ensure quality productivity and satisfaction in customer service.

3. Math

Here's how fulfillment associates use math:

Packaged school suppliesPrepared science and math kits to be sent to schools

4. Customer Orders

Here's how fulfillment associates use customer orders:

Produced over 3500 units of merchandise per day; accurately calculated product quantity to ensure customer orders were accurately fulfilled.
Fulfilled customer orders by safely and accurately packing requested product and recording progress with bar code scanner.

5. Ladders

Here's how fulfillment associates use ladders:

Trained in clearing jams on the conveyor (some requiring climbing ladders to get over and in between lines.
PIT Driver Water Spider Gaylord Dumper Jam Clearing Stairs Ladders, Platforms Scaffolds Awareness training

6. Pallets

Here's how fulfillment associates use pallets:

Separated pallets of returned products, matched item quantity and description to returned packaging.
Manufactured filled sealed labeled and stacked material on pallets for shipping

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7. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how fulfillment associates use sales floor:

Processed merchandise to floor ready standards and assisted the Merchandise Team Lead with the placement of merchandise on the sales floor.
Pull and pack merchandise from the sales floor to fulfill e-commerce orders by using order reports downloaded from store computer.

8. Problem Solve

Problem solve is the process of identifying issues and creating strategies to solve them in order to maintain smooth workflow operations.

Here's how fulfillment associates use problem solve:

Serve as ambassador and warehouse building problem solver
Train and assist new employees on how to accurately keep track of product inventory, problem solve and correctly perform amnesty.

9. Pallet Jack

Here's how fulfillment associates use pallet jack:

Obtained certification for utilization of hydraulic and self powered pallet jacks and Vertical Reciprocating Conveyor systems.
Received products using radio frequency scanners and relocated products using pallet jacks.

10. Computer System

Here's how fulfillment associates use computer system:

Managed and tracked inventory using computer systems* Organized and shipped packages from internal inventory* Moved inventory using automated and motorized equipment
Evaluated and performed opening asset liquidations and closed accounts on computer systems.

11. Punctuality

Here's how fulfillment associates use punctuality:

Demonstrated punctuality, efficiency and quality service in online expediting shipping for Amazon customers.
Provided punctuality and teamwork in multiple departments as needed.

12. Hand Trucks

Hand trucks are also known as a dolly or a two wheeler is an L-shaped, box moving, handcart. The hand truck has two big wheels on one side of the base and has a small ledge that holds the object to be moved. The hand truck is operated manually and has a handle that a person can use to load the boxes into the base and then unload it. It balances the weight of the objects and makes carrying heavy boxes easier.

Here's how fulfillment associates use hand trucks:

Move large quantities of merchandise using carts, dollies, hand trucks and pallet-jacks.
Operate carts, dollies, hand trucks and more enormous quantities of merchandise.

13. Troubleshoot Problems

Here's how fulfillment associates use troubleshoot problems:

Pick, pack, ship and receive customer products, and troubleshoot problems to resolution.
Helped associates troubleshoot problems to resolution in an effort to more fully satisfy customer needs.

14. Warehouse Environment

Warehouse environment means the overall working conditions of a warehouse. The warehouse environment is often noisy and loud. It is a busy place and with hundreds of people working in the same place, alongside several trucks and loaders being operational to load and unload stuff, the place becomes messy and noisy.

Here's how fulfillment associates use warehouse environment:

Maintain safety in a warehouse environment.
Adhered to all safety, quality, and production standards while working efficiently in warehouse environment packing and shipping orders.

15. Groceries

Here's how fulfillment associates use groceries:

Delivered packages & or fresh groceries in a timely manner
Handle outbound items -Prepare totes for groceries -Prepare carts for floor

5 Fulfillment Associate resume examples

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What skills help Fulfillment Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What fulfillment associate skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

What soft skills should all fulfillment associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of fulfillment associate skills to add to your resume

The most important skills for a fulfillment associate resume and required skills for a fulfillment associate to have include:

Basic Math
Customer Service
Math
Customer Orders
Ladders
Pallets
Sales Floor
Problem Solve
Pallet Jack
Computer System
Punctuality
Hand Trucks
Troubleshoot Problems
Warehouse Environment
Groceries
Production Standards

RF Scanner
Safety Procedures
Inventory Control
Sortation
Safety Standards
Order Fulfillment
Industrial Trucks
Safety Guidelines
Pick Orders
Pack Orders
FC
Cycle Counts
Quality Standards
Assembly Line
Wrap Pallets
Leadership

Inventory Accuracy
Daily Management
Unload Trucks
Load Trucks
Dollies
Icqa
TDR
Water Spider
Process Orders
Radio Frequency Scanners
Cherry Pickers
Sort Packages
Handheld Scanner
External Suppliers
Rate Expectation

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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