How To Become A Fulfillment Manager: What It Is and Career Path

What is a fulfillment manager and how to become one

Updated January 8, 2025

4 min read

A fulfillment manager is an individual who is responsible for overseeing the management of customer orders and inventory for a company or an organization. These are executive professionals who work in a variety of industries and manage all tasks related to customer orders, invoicing packaging, and shipping of products and supplies. A fulfillment manager is the go-between for manufacturers and distribution centers and is responsible for managing logistics and ensuring that the shipping of products is efficient and timely.

Most fulfillment managers have a bachelor's or an associate's degree in logistics, business, or a related field and should possess strong communication, analytical, and leadership skills. They should also be adept at using computers and related technologies and be able to supervise staff and interact with upper management and customers.

A fulfillment manager can make up to $74,000 annually, and the career field is expected to grow 6% in the next ten years.

ScoreFulfillment ManagerUS Average

Salary

7.2

Avg. Salary $91,647

Avg. Salary $59,228

Stability level

9.6

Growth rate 6%

Growth rate 0.3%

Diversity

3.5

Race

American Indian and Alaska Native 0.47%

Asian 6.44%

Black or African American 6.27%

Hispanic or Latino 15.48%

Unknown 4.35%

White 67.00%

Gender

female 37.03%

male 62.97%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

9.6

Stress level is very high

7.1 - high

Complexity level

9.2

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a fulfillment manager

Explore fulfillment manager education requirements

Most common fulfillment manager degrees

Bachelor's

68.6 %

Associate

14.3 %

Master's

7.2 %

Start to develop specific fulfillment manager skills

Skills	Percentages
Logistics	12.97%
Continuous Improvement	6.58%
Order Management	6.42%
Process Improvement	4.94%
Project Management	4.83%

Complete relevant fulfillment manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New fulfillment managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a fulfillment manager based on U.S. Bureau of Labor Statistics data and data from real fulfillment manager resumes.

Gain additional fulfillment manager certifications

Fulfillment manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific fulfillment manager certification, having one may help you stand out relative to other applicants.

The most common certifications for fulfillment managers include Certified in Production and Inventory Management (CPIM) and Project Management Professional (PMP).

More About Certifications

Research fulfillment manager duties and responsibilities

Manage RMA process and track shortages.
Manage orders using customer specific TMS and EDI systems.
Manage metrics, KPI, SLA and trends for all costs associate with fulfillment.
Manage professional team of employees by developing KPIs, promoting cross-functional training, work flow management, and proven performance.

Prepare your fulfillment manager resume

When your background is strong enough, you can start writing your fulfillment manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a fulfillment manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable fulfillment manager resume templates

Build a professional fulfillment manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your fulfillment manager resume.

Apply for fulfillment manager jobs

Now it's time to start searching for a fulfillment manager job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do fulfillment managers rate their job?

-/5

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Fulfillment manager reviews

A zippia user wrote a review on Mar 2019

Pros

I like to tell tell people that a be manager a room to maltreat people under you. Also like been humble even though I am heading people because they can contribute ideas that makes you Excel in your position