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What does a fulfillment manager do?

Updated January 8, 2025
7 min read

Fulfillment managers are executive professionals who are responsible for supervising all activities that are related to the order processing of a company. These managers must manage the execution of customer orders and ensure that packages are correctly labeled with customers' shipping addresses before dispatching it to their logistics partners for shipping. As the point person between distribution centers and manufacturing plants, fulfillment managers must ensure that the warehouse has a sufficient amount of products to meet the needs of their customers. These managers must also compile reports about the volume of processed orders and submit them to their supply managers.

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Fulfillment manager responsibilities

Here are examples of responsibilities from real fulfillment manager resumes:

  • Manage RMA process and track shortages.
  • Manage orders using customer specific TMS and EDI systems.
  • Manage metrics, KPI, SLA and trends for all costs associate with fulfillment.
  • Manage professional team of employees by developing KPIs, promoting cross-functional training, work flow management, and proven performance.
  • Manage inventory utilizing WMS software to provide more efficient DC flow and ensure complete accuracy in the order fulfillment process.
  • Manage USPS automation mailing planning, material preparation, and performance university-wide.
  • Direct the process of procurement, production, inventory control, logistics and distribution for telecommunications company.
  • Contribute to process of ISO 9002 and COPC certification.
  • Develop metrics and key performance indicators (KPIs) for fulfillment processes.
  • Point of contact for small parcel, LTL, and ocean freight carriers.
  • Use RF system, forklift, stock picker, electric pallet jack and computer.
  • Coordinate technical QC of transcode material.Spot check QC of adult content to ensure proper compliance and concatenation of media.
  • Have a thorough understanding of WMS system and a complete understanding of movement of product in the mods and the building.
  • Prepare detail paperwork for LTL domestic and international shipments.
  • Verify invoicing accuracy in ERP system against physical inventory counts.

Fulfillment manager skills and personality traits

We calculated that 13% of Fulfillment Managers are proficient in Logistics, Continuous Improvement, and Order Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Fulfillment Managers that have these skills listed on their resume here:

  • Logistics, 13%

    Developed materials & logistics analysis supporting manufacturing, fulfillment and supply chain operations for IBM, contract manufacturing, OEM locations.

  • Continuous Improvement, 7%

    Develop strong cross-functional relationships with peers to achieve goals and continuous improvement opportunities.

  • Order Management, 6%

    Implemented a new software architecture that facilitated the decoupling of the Order Management, Manufacturing and Distribution systems.

  • Process Improvement, 5%

    Analyzed policies and procedures regarding Business Class Operations and efficiency, recommended policy changes and instituted process improvement changes where needed.

  • Project Management, 5%

    Project Management, including scheduling production jobs and field installations using a FileMaker Pro application.

  • On-Time Delivery, 5%

    Organize meetings to ensure a team oriented environment and assist in guaranteed on-time delivery of internet marketing products.

"logistics," "continuous improvement," and "order management" are among the most common skills that fulfillment managers use at work. You can find even more fulfillment manager responsibilities below, including:

Communication skills. The most essential soft skill for a fulfillment manager to carry out their responsibilities is communication skills. This skill is important for the role because "top executives must be able to convey information clearly and persuasively." Additionally, a fulfillment manager resume shows how their duties depend on communication skills: "managed all operations related to order fulfillment for digital microwave communication (device) manufacturer in domestic and international markets. "

Leadership skills. Another essential skill to perform fulfillment manager duties is leadership skills. Fulfillment managers responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Fulfillment managers also use leadership skills in their role according to a real resume snippet: "provided leadership, coaching and professional development to team members. "

Problem-solving skills. For certain fulfillment manager responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a fulfillment manager rely on this skill, as "top executives need to identify and resolve issues within an organization." For example, this snippet was taken directly from a resume about how this skill applies to what fulfillment managers do: "managed production supervisors utilizing erp solutions to reduce stock-outs and improve on overall performance. "

Time-management skills. Another common skill required for fulfillment manager responsibilities is "time-management skills." This skill comes up in the duties of fulfillment managers all the time, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." An excerpt from a real fulfillment manager resume shows how this skill is central to what a fulfillment manager does: "identified and implemented new workplace processes with in the department to improve customer service and on time delivery schedules. "

All fulfillment manager skills

The three companies that hire the most fulfillment managers are:

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Compare different fulfillment managers

Fulfillment manager vs. Logistics operations manager

A Logistics Operations Manager is responsible for supervising the distribution processes and overseeing the supply chain management to ensure that the deliveries are done timely and accurately. Logistics Operations Managers strategize on cost-reduction techniques by negotiating with trusted suppliers and vendors of high-quality materials. They also manage the adequacy of supply inventories and inspect the quality of merchandise before shipment. A Logistics Operations Manager must have excellent communication skills, especially in handling customers' inquiries and concerns and resolving delays.

We looked at the average fulfillment manager salary and compared it with the wages of a logistics operations manager. Generally speaking, logistics operations managers are paid $17,709 lower than fulfillment managers per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both fulfillment manager and logistics operations manager positions are skilled in continuous improvement, process improvement, and on-time delivery.

While similarities exist, there are also some differences between fulfillment managers and logistics operations manager. For instance, fulfillment manager responsibilities require skills such as "logistics," "order management," "project management," and "vendor relationships." Whereas a logistics operations manager is skilled in "supply chain," "logistics operations," "operational procedures," and "customer service." This is part of what separates the two careers.

Logistics operations managers earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $80,115. On the other hand, fulfillment managers are paid more in the technology industry with an average salary of $103,714.logistics operations managers tend to reach similar levels of education than fulfillment managers. In fact, logistics operations managers are 2.4% more likely to graduate with a Master's Degree and 0.5% more likely to have a Doctoral Degree.

Fulfillment manager vs. Day manager

A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.

A career as a day manager brings a lower average salary when compared to the average annual salary of a fulfillment manager. In fact, day managers salary is $46,678 lower than the salary of fulfillment managers per year.A few skills overlap for fulfillment managers and day managers. Resumes from both professions show that the duties of each career rely on skills like "inventory management," "inventory control," and "customer complaints. "

Each career also uses different skills, according to real fulfillment manager resumes. While fulfillment manager responsibilities can utilize skills like "logistics," "continuous improvement," "order management," and "process improvement," day managers use skills like "pet," "cpr," "customer service," and "safety standards."

Average education levels between the two professions vary. Day managers tend to reach similar levels of education than fulfillment managers. In fact, they're 2.2% less likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

Fulfillment manager vs. Manager

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

An average manager eans a lower salary compared to the average salary of fulfillment managers. The difference in salaries amounts to managers earning a $32,996 lower average salary than fulfillment managers.By looking over several fulfillment managers and managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "direct reports," "inventory management," and "inventory control." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a fulfillment manager is likely to be skilled in "logistics," "continuous improvement," "order management," and "process improvement," while a typical manager is skilled in "customer service," "payroll," "food safety," and "financial statements."

Managers earn the best pay in the finance industry, where they command an average salary of $71,781. Fulfillment managers earn the highest pay from the technology industry, with an average salary of $103,714.When it comes to education, managers tend to earn similar degree levels compared to fulfillment managers. In fact, they're 0.1% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

Fulfillment manager vs. Logistics manager

The person in charge of coordinating, purchasing, and distributing products in a supply chain is called logistics manager. Logistic managers are supply specialists that are responsible for the overall supply chain management. They supervise employees to maintain safety in the workplace, resolve customer's issues and complaints, and develop strategies for operations. Also, they are responsible for collaborating and negotiating with manufacturers, suppliers, retailers, and consumers. These highly-detailed professionals maintain precise records of inventory and ensure that supply chain processes are regularly operating.

Logistics managers tend to earn a lower pay than fulfillment managers by an average of $16,945 per year.While their salaries may vary, fulfillment managers and logistics managers both use similar skills to perform their duties. Resumes from both professions include skills like "continuous improvement," "process improvement," and "on-time delivery. "Each job also requires different skills to carry out their responsibilities. A fulfillment manager uses "logistics," "order management," "project management," and "vendor relationships." Logistics managers are more likely to have duties that require skills in "customer service," "supply chain," "logistics support," and "purchase orders. "In general, logistics managers earn the most working in the technology industry, with an average salary of $84,622. The highest-paying industry for a fulfillment manager is the technology industry.logistics managers reach similar levels of education compared to fulfillment managers, in general. The difference is that they're 2.3% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

Types of fulfillment manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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