Fulfillment managers are executive professionals who are responsible for supervising all activities that are related to the order processing of a company. These managers must manage the execution of customer orders and ensure that packages are correctly labeled with customers' shipping addresses before dispatching it to their logistics partners for shipping. As the point person between distribution centers and manufacturing plants, fulfillment managers must ensure that the warehouse has a sufficient amount of products to meet the needs of their customers. These managers must also compile reports about the volume of processed orders and submit them to their supply managers.

Fulfillment Manager Responsibilities

Here are examples of responsibilities from real fulfillment manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage RMA process and track shortages.
  • Manage orders using customer specific TMS and EDI systems.
  • Manage metrics, KPI, SLA and trends for all costs associate with fulfillment.
  • Manage professional team of employees by developing KPIs, promoting cross-functional training, work flow management, and proven performance.
  • Manage inventory utilizing WMS software to provide more efficient DC flow and ensure complete accuracy in the order fulfillment process.
  • Manage USPS automation mailing planning, material preparation, and performance university-wide.
  • Direct the process of procurement, production, inventory control, logistics and distribution for telecommunications company.
  • Contribute to process of ISO 9002 and COPC certification.
  • Develop metrics and key performance indicators (KPIs) for fulfillment processes.
  • Point of contact for small parcel, LTL, and ocean freight carriers.
  • Use RF system, forklift, stock picker, electric pallet jack and computer.
  • Coordinate technical QC of transcode material.Spot check QC of adult content to ensure proper compliance and concatenation of media.
  • Have a thorough understanding of WMS system and a complete understanding of movement of product in the mods and the building.
  • Prepare detail paperwork for LTL domestic and international shipments.
  • Verify invoicing accuracy in ERP system against physical inventory counts.

Fulfillment Manager Skills and Personality Traits

We calculated that 13% of Fulfillment Managers are proficient in Logistics, Continuous Improvement, and Order Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Fulfillment Managers that have these skills listed on their resume here:

  • Logistics, 13%

    Developed materials & logistics analysis supporting manufacturing, fulfillment and supply chain operations for IBM, contract manufacturing, OEM locations.

  • Continuous Improvement, 7%

    Develop strong cross-functional relationships with peers to achieve goals and continuous improvement opportunities.

  • Order Management, 6%

    Implemented a new software architecture that facilitated the decoupling of the Order Management, Manufacturing and Distribution systems.

  • Process Improvement, 5%

    Analyzed policies and procedures regarding Business Class Operations and efficiency, recommended policy changes and instituted process improvement changes where needed.

  • Project Management, 5%

    Project Management, including scheduling production jobs and field installations using a FileMaker Pro application.

  • On-Time Delivery, 5%

    Organize meetings to ensure a team oriented environment and assist in guaranteed on-time delivery of internet marketing products.

"logistics," "continuous improvement," and "order management" aren't the only skills we found fulfillment managers list on their resumes. In fact, there's a whole list of fulfillment manager responsibilities that we found, including:

  • The most important skills for a fulfillment manager to have in this position are communication skills. In this excerpt that we gathered from a fulfillment manager resume, you'll understand why: "top executives must be able to communicate clearly and persuasively" According to resumes we found, communication skills can be used by a fulfillment manager in order to "managed all operations related to order fulfillment for digital microwave communication (device) manufacturer in domestic and international markets. "
  • Another commonly found skill for being able to perform fulfillment manager duties is the following: leadership skills. According to a fulfillment manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how fulfillment managers use leadership skills: "provided leadership, coaching and professional development to team members. "
  • Management skills is also an important skill for fulfillment managers to have. This example of how fulfillment managers use this skill comes from a fulfillment manager resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "developed and implemented oracle tools used for the management of order fulfillment activities. "
  • In order for certain fulfillment manager responsibilities to be completed, the job requires the skill "problem-solving skills." According to a fulfillment manager resume, "top executives need to identify and resolve issues within an organization" As an example, this snippet was taken directly from a resume about how this skill applies: "managed production supervisors utilizing erp solutions to reduce stock-outs and improve on overall performance. "
  • As part of the fulfillment manager description, you might find that one of the skills that might be helpful to the job is "time-management skills." A fulfillment manager resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "identified and implemented new workplace processes with in the department to improve customer service and on time delivery schedules. "
  • See the full list of fulfillment manager skills.

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    What Logistics Operations Managers Do

    A Logistics Operations Manager is responsible for supervising the distribution processes and overseeing the supply chain management to ensure that the deliveries are done timely and accurately. Logistics Operations Managers strategize on cost-reduction techniques by negotiating with trusted suppliers and vendors of high-quality materials. They also manage the adequacy of supply inventories and inspect the quality of merchandise before shipment. A Logistics Operations Manager must have excellent communication skills, especially in handling customers' inquiries and concerns and resolving delays.

    We looked at the average fulfillment manager annual salary and compared it with the average of a logistics operations manager. Generally speaking, logistics operations managers receive $17,709 lower pay than fulfillment managers per year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both fulfillment managers and logistics operations managers positions are skilled in continuous improvement, process improvement, and on-time delivery.

    As far as similarities go, this is where it ends because a fulfillment manager responsibility requires skills such as "logistics," "order management," "project management," and "vendor relationships." Whereas a logistics operations manager is skilled in "supply chain," "logistics operations," "operational procedures," and "customer service." So if you're looking for what truly separates the two careers, you've found it.

    Logistics operations managers receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $80,115. But fulfillment managers are paid more in the technology industry with an average salary of $103,714.

    Logistics operations managers tend to reach similar levels of education than fulfillment managers. In fact, logistics operations managers are 2.4% more likely to graduate with a Master's Degree and 0.5% more likely to have a Doctoral Degree.

    What Are The Duties Of a Day Manager?

    A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.

    Next up, we have the day manager profession to look over. This career brings along a lower average salary when compared to a fulfillment manager annual salary. In fact, day managers salary difference is $46,678 lower than the salary of fulfillment managers per year.

    A similarity between the two careers of fulfillment managers and day managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "inventory management," "inventory control," and "customer complaints. "

    But both careers also use different skills, according to real fulfillment manager resumes. While fulfillment manager responsibilities can utilize skills like "logistics," "continuous improvement," "order management," and "process improvement," some day managers use skills like "pet," "cpr," "customer service," and "safety standards."

    When it comes to the differences in education between the two professions, day managers tend to reach similar levels of education than fulfillment managers. In fact, they're 2.2% less likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

    How a Manager Compares

    Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

    The manager profession generally makes a lower amount of money when compared to the average salary of fulfillment managers. The difference in salaries is managers making $32,996 lower than fulfillment managers.

    By looking over several fulfillment managers and managers resumes, we found that both roles utilize similar skills, such as "direct reports," "inventory management," and "inventory control." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a fulfillment manager is likely to be skilled in "logistics," "continuous improvement," "order management," and "process improvement," while a typical manager is skilled in "customer service," "payroll," "food safety," and "financial statements."

    Interestingly enough, managers earn the most pay in the finance industry, where they command an average salary of $71,781. As mentioned previously, fulfillment managers highest annual salary comes from the technology industry with an average salary of $103,714.

    When it comes to education, managers tend to earn similar education levels than fulfillment managers. In fact, they're 0.1% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

    Description Of a Logistics Manager

    The person in charge of coordinating, purchasing, and distributing products in a supply chain is called logistics manager. Logistic managers are supply specialists that are responsible for the overall supply chain management. They supervise employees to maintain safety in the workplace, resolve customer's issues and complaints, and develop strategies for operations. Also, they are responsible for collaborating and negotiating with manufacturers, suppliers, retailers, and consumers. These highly-detailed professionals maintain precise records of inventory and ensure that supply chain processes are regularly operating.

    Logistics managers tend to earn a lower pay than fulfillment managers by about $16,945 per year.

    While their salaries may vary, fulfillment managers and logistics managers both use similar skills to perform their jobs. Resumes from both professions include skills like "continuous improvement," "process improvement," and "on-time delivery. "

    Each job requires different skills like "logistics," "order management," "project management," and "vendor relationships," which might show up on a fulfillment manager resume. Whereas logistics manager might include skills like "customer service," "supply chain," "logistics support," and "purchase orders."

    In general, logistics managers make a higher salary in the technology industry with an average of $84,622. The highest fulfillment manager annual salary stems from the technology industry.

    Logistics managers reach similar levels of education when compared to fulfillment managers. The difference is that they're 2.3% more likely to earn a Master's Degree more, and 0.1% more likely to graduate with a Doctoral Degree.