How to hire a fulfillment representative

How to hire a fulfillment representative, step by step

Here's a step-by-step fulfillment representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a fulfillment representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new fulfillment representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your fulfillment representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a fulfillment representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A fulfillment representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, fulfillment representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of fulfillment representatives.

   Type of Fulfillment Representative	Description	Hourly rate
   Fulfillment Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-21
   Business Services Representative	The job of a business services representative involves clerical work in organizations. This position directly benefits the customers of the company or organization... Show more	$12-23
   Account Services Representative	An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Customer Satisfaction
   • Customer Orders
   • Order Entry
   • Order Processing
   • Customer Accounts
   • Customer Expectations
   • Business Processes
   • Purchase Orders
   • Business Transactions
   • Outbound Calls
   • Customer Inquiries
   • Customer Relationships
   • Grid

   Check all skills

   Responsibilities:

   • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
   • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
   • Work with customers, warehouse and forwarders helping with export/custom issues.
   • Resolve customers complaints through detail analysis within FedEx guidelines.
   • Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
   • Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

3. Make a budget

   Including a salary range in your fulfillment representative job description is a great way to entice the best and brightest candidates. A fulfillment representative salary can vary based on several factors:

   • Location. For example, fulfillment representatives' average salary in new mexico is 46% less than in district of columbia.
   • Seniority. Entry-level fulfillment representatives earn 38% less than senior-level fulfillment representatives.
   • Certifications. A fulfillment representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a fulfillment representative's salary.

   Average fulfillment representative salary

   $35,644yearly

   $17.14 hourly rate

   ---

   Entry-level fulfillment representative salary

   $28,000 yearly salary

   Updated January 31, 2026

4. Writing a fulfillment representative job description

   A good fulfillment representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a fulfillment representative job description:

   Fulfillment representative job description example

   **Principal Duties and Responsibilities:**
   
   Order Fulfillment Representative includes, but is not limited to these tasks and responsibilities, as the company may direct employees toward additional tasks and responsibilities as needed.
   
   + Manage all digital fulfillment related to Software, Hardware Addons, and Individual Computer Loading.
   
   + Manage Digital Aspects related to SIAB Order Fulfillment - including complete computer setup, software installation, hardware setup and configuration.
   
   + Manage software fulfillment and hardware setup for all GC3 orders.
   
   + Review and process all digital online orders through Shopify and Stripe platforms.
   
   + Process all Repair Order to pull parts from inventory using the MiSys platform.
   
   **Required Skills/Knowledge:**
   
   + Understanding of Windows Operating System, Software Installation, basic understanding of Windows Explorer Folder Function and Organization.
   
   + Ability to lift 30-50lbs; maneuver and move large packages, and work on ladders as needed.
   
   + Stand, walk, push, pull, squat, bend, and reach during shifts
   
   + Use carts, dollies, hand trucks, and other gear to move items around. Go up and down stairs (where applicable)
   
   + Strong verbal and written communication skills; able to grasp and execute complex processes.
   
   + Ability to manage tasks over time at varied priorities and bring to conclusion.
   
   + Strong Attention to Details, able to review and correct documentation quickly.
   
   + Previous experience with Shopify, Stripe, Sales Force or MiSys is a plus!
   
   We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
   
   Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
   
   Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
   
   At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application. As it stands today, employers, including Vista Outdoor, are required to take steps to implement OSHA's rules including mandatory weekly testing for individuals who are unvaccinated or proof of vaccination. Approved medical and religious exemptions are allowed and all data is treated confidentially. Proof of vaccination or weekly testing are not required for roles that are remote with no on-site work.

   Copy this example

   

5. Post your job

   To find the right fulfillment representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with fulfillment representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit fulfillment representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your fulfillment representative job on Zippia to find and recruit fulfillment representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with fulfillment representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new fulfillment representative

   Once you've decided on a perfect fulfillment representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new fulfillment representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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