Post job

What does a fulfillment specialist do?

Updated January 8, 2025
7 min read
What does a fulfillment specialist do

In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.

On this page

Fulfillment specialist responsibilities

Here are examples of responsibilities from real fulfillment specialist resumes:

  • Manage all probate work list and queues daily with no defects.
  • Manage and monitor KPI's, departmental metrics and ensure all checks and balances are in place.
  • Update sonic, manual files, and relay all pertinent info to leads, supervisors and AOG.
  • Manage inventory and troubleshoot technical problems to resolution.
  • Process and rout all incoming EDI orders.
  • Enter new inventory orders into AS400 database.
  • Direct contact for internal and external RMA process.
  • Process customers' orders and verify accuracy via WMS.
  • Utilize AS400 system to track inventory and prepare shipments.
  • Issue quotations via Salesforce upon receipt of customer RMA requests.
  • Lead a group of 6 people in order sorting and palletization.
  • Receive new products into the WMS system to be put into the warehouse.
  • Receive, enter, process, and ship mass merchant orders through EDI.
  • Work within a KANBAN system supplying a production team with various packaging materials.
  • Complete sale transactions by entering purchases in POS and processing debit/credit and cash payments.

Fulfillment specialist skills and personality traits

We calculated that 27% of Fulfillment Specialists are proficient in PET, HR, and Customer Service. They’re also known for soft skills such as Detail oriented, Math skills, and Communication skills.

We break down the percentage of Fulfillment Specialists that have these skills listed on their resume here:

  • PET, 27%

    Key Skill:Required job duties included picking various pet products via mhe.

  • HR, 11%

    Project management for HR and operational initiatives.

  • Customer Service, 9%

    Review/printed orders Shipped orders to location via UPS Inventory/ Cycle Counts Repaired inventory as needed Customer Service via telephone and email

  • Pallets, 9%

    Scanned all incoming containers/ Loads each morning to the work order and pallet tag and notified my supervisor of any discrepancies.

  • Industrial Trucks, 9%

    Drive power industrial trucks including 2 styles of forklift, schedule pick sheets and occasionally stock product.

  • Warehouse Environment, 8%

    Fast paced warehouse environment in which material is collected under a set production standard with the use of an RF Scanner.

Most fulfillment specialists use their skills in "pet," "hr," and "customer service" to do their jobs. You can find more detail on essential fulfillment specialist responsibilities here:

Detail oriented. One of the key soft skills for a fulfillment specialist to have is detail oriented. You can see how this relates to what fulfillment specialists do because "material and product inspecting clerks check items for defects, some of which are small and difficult to spot." Additionally, a fulfillment specialist resume shows how fulfillment specialists use detail oriented: "considered for lead/management position skills used cycle counting, computer use, rf scanner use, attention to detail"

Math skills. Another soft skill that's essential for fulfilling fulfillment specialist duties is math skills. The role rewards competence in this skill because "some material recording clerks use math to calculate shipping costs or take measurements." According to a fulfillment specialist resume, here's how fulfillment specialists can utilize math skills in their job responsibilities: "log and track inquiries and compile customer service statistics. "

Communication skills. This is an important skill for fulfillment specialists to perform their duties. For an example of how fulfillment specialist responsibilities depend on this skill, consider that "production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a fulfillment specialist: "facilitated inter-departmental communication to effectively provide customer support, especially for international customers. ".

Customer-service skills. For certain fulfillment specialist responsibilities to be completed, the job requires competence in "customer-service skills." The day-to-day duties of a fulfillment specialist rely on this skill, as "stock clerks sometimes interact with customers in retail stores and may have to get the item the customer is looking for from the storeroom." For example, this snippet was taken directly from a resume about how this skill applies to what fulfillment specialists do: "provided coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment. "

All fulfillment specialist skills

Choose from 10+ customizable fulfillment specialist resume templates

Build a professional fulfillment specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your fulfillment specialist resume.
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume
Fulfillment Specialist Resume

Compare different fulfillment specialists

Fulfillment specialist vs. Inventory control specialist

Inventory control specialist ensures company inventory is accurate in all levels to increase the company's profitability. The specialist should maintain stable stocks and should manage the procurement of inventories. He/She or she is responsible for managing the flow of inventory in and out together with the shipment, package, and the storage activities then record them accurately for audits and reporting to the management. Specialists are often employed by various industries. They usually work in warehouses or in local retail locations.

If we compare the average fulfillment specialist annual salary with that of an inventory control specialist, we find that inventory control specialists typically earn a $5,942 higher salary than fulfillment specialists make annually.Even though fulfillment specialists and inventory control specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, industrial trucks, and customer orders in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between fulfillment specialists and inventory control specialist. For instance, fulfillment specialist responsibilities require skills such as "pet," "hr," "pallets," and "warehouse environment." Whereas a inventory control specialist is skilled in "inventory control procedures," "sales floor," "safety standards," and "stock merchandise." This is part of what separates the two careers.

Inventory control specialists tend to make the most money working in the technology industry, where they earn an average salary of $36,114. In contrast, fulfillment specialists make the biggest average salary, $48,690, in the manufacturing industry.inventory control specialists tend to reach similar levels of education than fulfillment specialists. In fact, inventory control specialists are 1.8% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.

Fulfillment specialist vs. Materials specialist

A materials specialist is responsible for researching efficient and high-quality materials for production and manufacturing processes, following the designs and specifications of the engineering team and design analysts. Materials specialists identify cost-reduction materials by coordinating with trusted suppliers and vendors and determine the suitability of these items in the supply chain. They conduct data and statistical analysis to develop strategic techniques that would minimize the company's expenditures and cost. A materials specialist must have excellent communication and organizational skills, especially in writing expense reports and discuss findings to the senior management.

Materials specialist positions earn higher pay than fulfillment specialist roles. They earn a $15,578 higher salary than fulfillment specialists per year.Only some things about these jobs are the same. Take their skills, for example. Fulfillment specialists and materials specialists both require similar skills like "customer service," "industrial trucks," and "shipping receiving" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that fulfillment specialist responsibilities requires skills like "pet," "hr," "pallets," and "warehouse environment." But a materials specialist might use other skills in their typical duties, such as, "logistics," "on-time delivery," "computer system," and "mrp."

Materials specialists may earn a higher salary than fulfillment specialists, but materials specialists earn the most pay in the technology industry with an average salary of $59,746. On the other hand, fulfillment specialists receive higher pay in the manufacturing industry, where they earn an average salary of $48,690.materials specialists earn similar levels of education than fulfillment specialists in general. They're 0.0% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

Fulfillment specialist vs. Customer service specialist

Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

On average scale, customer service specialists bring in higher salaries than fulfillment specialists. In fact, they earn a $4,673 higher salary per year.By looking over several fulfillment specialists and customer service specialists resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "inventory control," and "customer orders." But beyond that, the careers look very different.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from fulfillment specialist resumes include skills like "pet," "hr," "pallets," and "industrial trucks," whereas a customer service specialist is more likely to list skills in "strong customer service," "cleanliness," "front end," and "cash management. "

Customer service specialists earn the highest salary when working in the finance industry, where they receive an average salary of $34,860. Comparatively, fulfillment specialists have the highest earning potential in the manufacturing industry, with an average salary of $48,690.When it comes to education, customer service specialists tend to earn similar degree levels compared to fulfillment specialists. In fact, they're 0.7% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Fulfillment specialist vs. Customer relations specialist

A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.

Customer relations specialists typically earn higher pay than fulfillment specialists. On average, customer relations specialists earn a $9,262 higher salary per year.While both fulfillment specialists and customer relations specialists complete day-to-day tasks using similar skills like customer service, customer orders, and data entry, the two careers vary in some skills.

Even though a few skill sets overlap between fulfillment specialists and customer relations specialists, there are some differences that are important to note. For one, a fulfillment specialist might have more use for skills like "pet," "hr," "pallets," and "industrial trucks." Meanwhile, some responsibilities of customer relations specialists require skills like "customer relations," "strong work ethic," "customer retention," and "schedule appointments. "

The automotive industry tends to pay the highest salaries for customer relations specialists, with average annual pay of $41,252. Comparatively, the highest fulfillment specialist annual salary comes from the manufacturing industry.The average resume of customer relations specialists showed that they earn similar levels of education compared to fulfillment specialists. So much so that theyacirc;euro;trade;re 1.4% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs