Service Advisor
Service advisor job at Fun Town RV
Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Overview:
The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role involves coordinating between customers and service technicians, accurately documenting service requests, and providing clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and contributing to the overall success of the dealership's service operations.
Key Responsibilities:
Customer Interaction:
Greet customers promptly and professionally, ensuring a welcoming experience.
Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
Service Coordination:
Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
Coordinate warranty work and liaise with manufacturers for authorization as needed.
Sales and Upselling:
Provide customers with detailed estimates for recommended services and repairs.
Educate customers on the benefits of additional services, maintenance plans, or upgrades.
Promote service specials and dealership programs to enhance customer value.
Customer Satisfaction:
Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
Administrative Duties:
Maintain accurate records of customer interactions, repair orders, and service history.
Process payments and ensure proper documentation for completed jobs.
Monitor service schedules to ensure efficient workflow and timely completion of jobs.
Qualifications:
High school diploma or equivalent (required); post-secondary education or technical training (preferred).
1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
Familiarity with RV systems, parts, and maintenance is a plus.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using service management software and basic computer applications.
Customer-focused mindset with problem-solving abilities.
Physical requirements:
Prolonged periods of sitting at a desk and working on a computer or phone.
Frequent walking within the service department and lot to communicate with technicians and inspect units.
Occasional standing for extended periods while assisting customers or reviewing units.
Must be able to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies).
Ability to work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Christmas Savings Plan
401(k) with company match.
Paid time off and holidays.
Join Our Growing Team!
At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you're ready to be part of a company that values hard work and dedication, apply today!
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
Auto-ApplyService Writer
Fort Wayne, IN jobs
TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.
Benefits for Service Writer/Diesel Mechanic:
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K - with company match
Paid Time Off - NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.
Service Writer Responsibilities Include:
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities Include:
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Service Writer/Diesel Mechanic Candidates Will Have:
Comprehensive understanding of service operations in the heavy-duty truck industry (
Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (
within heavy-duty industry required
)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e.,
diesel laptop, Eaton, Bendix, ABS Brakes, JPro
)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (
required
)
Current or ability to obtain at company expense: CDL Class B or Class A (
required
)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (
preferred
)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is active
Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lbs
The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
"TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
#LI-MW1
Customer Service Representative
Kirkwood, MO jobs
Waterway is hiring Customer Service Associates at our Kirkwood location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average $18/hour ($16 base + sales bonus guaranteed at $2/hr for first 90 days).
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Kirkwood - 10850 Manchester Rd. Kirkwood, MO 63122. Other locations across St. Louis available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today and St. Louis Post Dispatch Top Workplace as voted by our team members!
Qualifications:
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements:
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
Bilingual Customer Service Representative
Dallas, TX jobs
Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.
The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.
Responsibilities:
Provide excellent customer service in an outgoing, courteous, friendly and professional manner
Process product sales orders for customers via phone, fax or email
Assist customers in locating items in the sales catalog and/or website
Assist customers with product knowledge or technical assistance
Assist customers in tracking sales order shipments
Assist customers with account information and process credit card payments
Requierments:
Must be able to clearly speak and write in English AND Spanish
Must be polite, friendly and outgoing
Must have excellent phone etiquette and people skills
Must be able to work together, as a team, as well as independently
Ability to follow through with questions from customers
Ability to fax/email instructions and/or other document requests to customers
Must possess strong computer and typing skills
Education/Experience Required:
Prior customer service experience is a must
Prior sales experience is helpful
Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
Customer Success Specialist
Lewisville, TX jobs
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Service Advisor
Jacksonville, FL jobs
Job Details Westside Hyundai - Jacksonville, FL Full Time AutomotiveDescription
Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you're ready to make a difference and create outstanding experiences for our customers, we want to hear from you!
Position Summary:
As an Automotive Service Advisor, you'll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track-all while providing outstanding care and creating positive experiences.
What we offer:
A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
Top-Notch equipment and facilities that enhance your productivity and efficiency.
Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
Key Responsibilities:
Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
Repair Orders: Create transparent repair orders with detailed cost and time estimates.
Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
Cash Handling: Accurately process cash and check receipts according to company policy.
Qualifications
What we need:
Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
Goal-Oriented: Ability to set and achieve sales and performance goals.
Adaptability: Thrive in a fast-paced environment with multiple priorities.
Communication Skills: Strong interpersonal skills and effective communication abilities.
Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
A valid driver's license.
Must pass background check and hair follicle drug screen.
to become an Automotive Service Advisor at Hanania Automotive Group and help us provide unparalleled service to our valued customers!
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
SERVICE ADVISOR- Infiniti
Jacksonville, FL jobs
Job Details Infiniti of Orange Park - Jacksonville, FLDescription
Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you're ready to make a difference and create outstanding experiences for our customers, we want to hear from you!
Position Summary:
As an Automotive Service Advisor, you'll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track-all while providing outstanding care and creating positive experiences.
What we offer:
A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
Top-Notch equipment and facilities that enhance your productivity and efficiency.
Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.
Key Responsibilities:
Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
Repair Orders: Create transparent repair orders with detailed cost and time estimates.
Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
Cash Handling: Accurately process cash and check receipts according to company policy.
Qualifications
What we need:
Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
Goal-Oriented: Ability to set and achieve sales and performance goals.
Adaptability: Thrive in a fast-paced environment with multiple priorities.
Communication Skills: Strong interpersonal skills and effective communication abilities.
Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
A valid driver's license.
Must pass background check and hair follicle drug screen.
to become an Automotive Service Advisor at Hanania Automotive Group and help us provide unparalleled service to our valued customers!
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
SERVICE ADVISOR- Experienced CDJR
Saint Augustine, FL jobs
Job Details Hanania Chrysler Dodge Jeep Ram - St. Augustine, FLDescription
Service Advisor Wanted - Join Our CDJR Family in St. Augustine!
Are you a Chrysler Dodge Jeep Ram (CDJR) Service Advisor with a passion for top-tier customer service and the drive to succeed? We're a family-owned, close-knit dealership right off US-1 in beautiful St. Augustine, and we're looking for a rockstar to join our team!
Here's what you'll be doing:
Greet customers and help them navigate service needs with confidence and care
Write clear, accurate repair orders and provide updates throughout the service process
Collaborate closely with technicians to ensure efficient service delivery
Communicate clearly with customers - by phone, text, and in person
Recommend necessary services in a professional, no-pressure way
Ensure every customer leaves satisfied and supported
Why You'll Love It Here:
Competitive pay that rewards your skills and experience
Full benefits: Health, dental, vision & supplemental coverage
Paid time off to recharge and enjoy life
401(k) with match after 1 year of employment- invest in your future
Prime location off US-1 - easy commute and surrounded by great lunch spots
Tight-knit, supportive team where your voice matters
Amazing, loyal customers who appreciate what you do
CDJR-only - work with the brand you know and love
Qualifications
What we need:
Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
Goal-Oriented: Ability to set and achieve sales and performance goals.
Adaptability: Thrive in a fast-paced environment with multiple priorities.
Communication Skills: Strong interpersonal skills and effective communication abilities.
Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
A valid driver's license.
Must pass background check and hair follicle drug screen.
CDJR experience is required. If you're dependable, customer-focused, and ready to grow with a dealership that truly cares, we want to meet you.
Apply today and become a key part of something special!
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Service Advisor
Service advisor job at Fun Town RV
Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Overview:
The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role involves coordinating between customers and service technicians, accurately documenting service requests, and providing clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and contributing to the overall success of the dealership's service operations.
Key Responsibilities:
Customer Interaction:
Greet customers promptly and professionally, ensuring a welcoming experience.
Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
Service Coordination:
Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
Coordinate warranty work and liaise with manufacturers for authorization as needed.
Sales and Upselling:
Provide customers with detailed estimates for recommended services and repairs.
Educate customers on the benefits of additional services, maintenance plans, or upgrades.
Promote service specials and dealership programs to enhance customer value.
Customer Satisfaction:
Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
Administrative Duties:
Maintain accurate records of customer interactions, repair orders, and service history.
Process payments and ensure proper documentation for completed jobs.
Monitor service schedules to ensure efficient workflow and timely completion of jobs.
Qualifications:
High school diploma or equivalent (required); post-secondary education or technical training (preferred).
1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
Familiarity with RV systems, parts, and maintenance is a plus.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using service management software and basic computer applications.
Customer-focused mindset with problem-solving abilities.
Physical requirements:
Prolonged periods of sitting at a desk and working on a computer or phone.
Frequent walking within the service department and lot to communicate with technicians and inspect units.
Occasional standing for extended periods while assisting customers or reviewing units.
Must be able to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies).
Ability to work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Christmas Savings Plan
401(k) with company match.
Paid time off and holidays.
Join Our Growing Team!
At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you're ready to be part of a company that values hard work and dedication, apply today!
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.
Auto-ApplyService Writer- Daytona Harley Davidson
Ormond Beach, FL jobs
Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
We are currently seeking a Service Writer to join our Harley-Davidson team.
Responsibilities
Answering phone calls, providing price quotes and other information regarding both parts & service
The goal is to provide customer satisfaction and maximize dealership sales of parts and service
Review work-in-progress to ensure quality and timeliness.
Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
Promptly meet and greet service customers warmly and be the perfect host
Listen to customer's reason(s) for bringing their vehicle to the service department
Provide accurate estimates for all the services or repairs recommended
Qualifications
Minimum 2 Year experience of motorcycle service writing experience.
Candidates must be well spoken, have excellent telephone skills.
Be a positive associate who provides exceptional personalized service to our guests and community.
Motorcycle Endorsement preferred
Must pass a pre-employment background check
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers our employees the following:
Weekly Pay
Uncapped earning potential! -Bonuses, Commissions, etc.
401K with company match
Competitive Health Benefits including: Medical, Dental, Vision
Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
Employee Assistance Program
Quarterly Wellness Program
Vacation Pay
Sick Pay
Six Paid Holidays each calendar year
Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
Employee Referral Program - Get rewarded for working with friends
Become involved in our community with Ed Morse Cares
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Auto-ApplyService Writer
Center Line, MI jobs
Service Writer at Ed Rinke Chevrolet Buick GMC is a full-time sales role in the Automotive industry that provides excellent compensation and benefits to motivated and customer-focused individuals. This individual contributor role is based in Center Line, Michigan and will pay a salary between $50000 and $100000 per year on a weekly basis.
Compensation & Benefits
Competitive, salary-based compensation between $50000 and $100000 per year, paid weekly
5 day work week
Benefits package including health and other insurances, paid vacation, and other incentives
Potential for commission-based income based on performance
Sales and marketing training and resources
Responsibilities
• Act as a liaison between service technicians, customers, and other front-line staff
• Communicate regularly with customers in person, via telephone, and writing to explain services and provide timely follow-up
• Schedule vehicle appointments, document customer accounts, and maintain accurate records
• Assist customers by interpreting service requirements and recommendations
• Assist customers in completing warranty paperwork
• Complete service reports with accuracy and attention to detail
• Identify customer needs and service opportunities
• Keep current on service, products, and inventory
• Maintain professional customer service relations at all times
Requirements
• High school degree or equivalent
• Ability to pass a background check
• Proven customer service and tenancy experience
• Excellent communication and interpersonal skills
• Thorough grasp of automotive operating system and services
• Proficiency in computers and basic math
• Valid driver's license
EEOC Statement
Ed Rinke Chevrolet Buick GMC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, military service, genetic information or any other basis protected under federal, state, or local law.
Auto-ApplyService Writer - Goodson Acura
Dallas, TX jobs
Job DescriptionService Writer - Goodson AcuraDescription of the Role
The Service Writer position at Goodson Acura involves providing exceptional customer service and support in the automotive industry. This role requires excellent communication skills, as you will be the main point of contact for customers, ensuring their needs are met and their concerns are addressed.
Responsibilities
Communicate effectively with customers, both in person and over the phone, to gather information about their vehicle issues and concerns.
Create detailed service orders and accurately document customer information, vehicle problems, and requested services.
Coordinate with technicians and other service team members to ensure smooth and efficient workflow.
Provide updates to customers on the progress of their vehicle repairs and estimated completion times.
Address customer inquiries and resolve any conflicts or issues that may arise during the service process.
Maintain accurate records of all service transactions and interactions.
Assist in scheduling service appointments and coordinating loaner vehicles, if needed.
Requirements
Prior experience in a similar role, preferably in an automotive service department.
Strong customer service skills and the ability to remain professional in challenging situations.
Excellent verbal and written communication skills.
Attention to detail and strong organizational skills.
Knowledge of automotive systems and repairs is an asset.
Proficient computer skills, including experience with service management software.
Benefits
At Goodson Acura, we offer competitive compensation and benefits packages for our employees. We provide opportunities for career growth and development, a supportive work environment, and employee discounts on vehicles, parts, and services.
About the Company
Goodson Acura is a leading automotive dealership located in Dallas, Texas. We are committed to providing exceptional customer service and offering a wide selection of new and pre-owned Acura vehicles. Our service department is staffed with highly skilled technicians and service writers who ensure that our customers receive top-quality care and maintenance for their vehicles.
SERVICE SHOP DISPATCHER
San Antonio, TX jobs
Description of the role:
The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the dispatcher is responsible for coordinating incoming service requests, managing work orders, and providing excellent customer service.
Responsibilities:
Coordinate service requests and appointments
Manage work orders and assign tasks to service technicians
Communicate with customers regarding service updates and timelines
Ensure the service shop operates efficiently and meets service deadlines
Maintain accurate service records and documentation
Requirements:
Excellent communication and organizational skills
Ability to multitask and prioritize tasks effectively
Experience in a similar role in the automotive industry is preferred
Knowledge of automotive service procedures and terminology
Strong attention to detail and problem-solving abilities
Benefits:
Competitive compensation
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts on automotive services
Opportunity for career growth and development
About the Company:
Red McCombs Ford is a leading automotive dealership in San Antonio, TX, committed to providing exceptional customer service and quality vehicles. With a strong focus on employee satisfaction and community involvement, Red McCombs Ford offers a dynamic and supportive work environment for its employees.
Auto-ApplyService Consultant
Jacksonville, FL jobs
Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the
organization, workflow, special order/spare parts management long-term operational efficiency, and generation of
revenue throughout the Aftercare department.
Responsibilities
Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services.
Provide an exceptional client service experience by exceeding client expectations.
Obtain a firm understanding all watch functions and ability to teach others when necessary.
Measuring wrist sizes, changing straps and sizing bracelets.
Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue.
Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis.
Client outreach/follow up to ensure satisfaction of services and to promote further business.
Maintain organization of Aftercare area and toolkits as well as spare parts catalogue.
Monthly audit of repair tools.
Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients.
Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs.
Ensure a cohesive working relationship between Aftercare and other departments/boutiques
Ensure a strong and collaborative relationship with the Service Centers.
Respond to client queries by telephone or email within the agreed upon timeframe.
Oversee the client repairs process from beginning to end.
Handle and resolve client complaints with a sense of urgency.
Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department.
Assist the manager with general fulfilment duties.
Represent company and brand values.
Attend departmental meetings, represent the brand at interna external meetings and or trainings.
Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times.
Implement the Equal Opportunities policy into your daily activities whenever possible.
Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives.
Work in accordance with IT policies and to ensure all new systems and data are secure.
Other projects or tasks as assigned by management.
Knowledge and Skills
Preferred Experience
* Experience with luxury watches.
* Technical knowledge of timepieces and ability to change or size straps/bracelets
* Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
Required Skills
* Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
* Excellent project, planning, change and time management capabilities.
* Exceptional communication and interpersonal skills.
* IT literate.
* Highly numerate with ability to understand and analyse performance and make effective decisions to ensure KIPs are delivered.
* Results focused, understanding what is important to the business and to the client.
* Flexible/Adaptable to change.
Physical Requirements
Required to stand up for long periods of time
Ability to travel when required
Working Conditions and Environment
Schedule flexibility and availability required to accommodate showroom hours, including evenings and
weekends
Documents
* Service Consultant (2).pdf (126.32 KB)
* Apply Now
Service Consultant
Boca Raton, FL jobs
Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department.
Responsibilities
Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services.
Provide an exceptional client service experience by exceeding client expectations.
Obtain a firm understanding all watch functions and ability to teach others when necessary.
Measuring wrist sizes, changing straps and sizing bracelets.
Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue.
Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis.
Client outreach/follow up to ensure satisfaction of services and to promote further business.
Maintain organization of Aftercare area and toolkits as well as spare parts catalogue.
Monthly audit of repair tools.
Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients.
Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs.
Ensure a cohesive working relationship between Aftercare and other departments/boutiques
Ensure a strong and collaborative relationship with the Service Centers.
Respond to client queries by telephone or email within the agreed upon timeframe.
Oversee the client repairs process from beginning to end.
Handle and resolve client complaints with a sense of urgency.
Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department.
Assist the manager with general fulfilment duties.
Represent company and brand values.
Attend departmental meetings, represent the brand at interna external meetings and or trainings.
Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times.
Implement the Equal Opportunities policy into your daily activities whenever possible.
Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives.
Work in accordance with IT policies and to ensure all new systems and data are secure.
Other projects or tasks as assigned.
Knowledge and Skills
Preferred Experience
* Experience with luxury watches.
* Technical knowledge of timepieces and ability to change or size straps/bracelets
* Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
Required Skills
* Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
* Excellent project, planning, change and time management capabilities.
* Exceptional communication and interpersonal skills.
* IT literate.
* Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
* Results focused, understanding what is important to the business and to the client.
* Flexible/Adaptable to change.
Physical Requirements
Required to stand up for long periods of time
Ability to travel when required
Working Conditions and Environment
Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends
Documents
* Service Consultant (2).pdf (126.32 KB)
* Apply Now
Service Writer
Springfield, IL jobs
Landmark Ford East, Inc. (Trucks), a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.
Job Description:
As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.
Key Responsibilities:
Greet customers and assess their service needs
Prepare detailed work orders and estimates for customers
Communicate with technicians to understand and document service issues
Provide accurate information and recommendations to customers regarding service and repair options
Maintain up-to-date knowledge of automotive services and repair procedures
Schedule appointments and manage the service calendar
Follow up with customers on the status of their vehicles and any additional repairs needed
Ensure customer satisfaction through exceptional service and communication
Qualifications:
High school diploma or equivalent; additional automotive training or certifications is a plus
Proven experience as an Automotive Service Writer or similar role
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Knowledge of automotive systems and repair procedures
Proficiency with computer software and automotive service management systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
What We Offer:
Competitive base salary, excellent commission structure with the potential for $45,000 to $65,000 annually.
Health, Dental, Vision and Life Insurance
401(k) with a company match
Paid Time Off and Paid Vacation
Employee discounts on automotive services and products
Ongoing training and development
Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE
Auto-ApplyService Dispatcher
Houston, TX jobs
Full-time Description
Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips!
Quick and simple hiring process-apply today, and we'll be in touch soon!
Clear path for career advancement with structured training and promotion opportunities.
Power Up Your Career with Worldwide Power Products
The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations
Requirements
Essential Duties
Scheduling & Dispatching
Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2-3 days in advance.
Assign technicians to service calls based on skill set, availability, and urgency.
Ensure technicians are equipped with the necessary tools, equipment, and parts for each job.
Communication & Coordination
Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues.
Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes.
Respond promptly to emergency service requests and prioritize dispatching for urgent needs.
Work closely with Sales and Service Representatives to schedule equipment start-ups.
Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates.
Submit invoices into various customer portals as needed.
Customer Payments & Warranty Coordination
Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch.
Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers.
Data Entry & Documentation
Maintain and update accurate records of assets and service information based on customer interactions and technician updates.
Enter time entry as accurate and ensure notes are complete.
Problem Solving & Operational Support
Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction.
Safety
Report all recognized unsafe conditions or acts to Management
Wear proper PPE when necessary
Additional Responsibilities
Attend training sessions as required.
Perform all other duties as assigned
Supervisory Responsibilities
Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.
Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments.
What We're Looking For
Education
High school diploma or general education degree (GED)
Associate degree or higher in Business Administration ,Logistics or Supply Chain Management preferred
Certifications & Licenses
There are no required certification or licenses for this role
Experience
2+ years of experience in a dispatch, scheduling, field operations or service coordination
Talents
Coordination
Responsiveness
Time-management
Flexibility
Prioritization
Why Join Worldwide Power Products
Industry leader with a strong reputation in power generation
Career growth through on-the-job training, mentorship, and promotions
Competitive pay and full benefits including medical, dental, vision, and a 401(k) match
Paid trips and spot bonuses - every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years
State-of-the-art equipment and technology to do your job right
A supportive team culture that values collaboration and expertise
Overtime opportunities
$150 work boot allowance, Uniforms + free dry cleaning
Access to company provided Hunting lease
Hard Work Deserves Real Rewards
Apply today and join a team where your skills, effort, and commitment pay off.
WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.
Service Dispatcher
Houston, TX jobs
Job DescriptionDescription:
Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips!
Quick and simple hiring process-apply today, and we'll be in touch soon!
Clear path for career advancement with structured training and promotion opportunities.
Power Up Your Career with Worldwide Power Products
The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations
Requirements:
Essential Duties
Scheduling & Dispatching
Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2-3 days in advance.
Assign technicians to service calls based on skill set, availability, and urgency.
Ensure technicians are equipped with the necessary tools, equipment, and parts for each job.
Communication & Coordination
Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues.
Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes.
Respond promptly to emergency service requests and prioritize dispatching for urgent needs.
Work closely with Sales and Service Representatives to schedule equipment start-ups.
Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates.
Submit invoices into various customer portals as needed.
Customer Payments & Warranty Coordination
Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch.
Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers.
Data Entry & Documentation
Maintain and update accurate records of assets and service information based on customer interactions and technician updates.
Enter time entry as accurate and ensure notes are complete.
Problem Solving & Operational Support
Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction.
Safety
Report all recognized unsafe conditions or acts to Management
Wear proper PPE when necessary
Additional Responsibilities
Attend training sessions as required.
Perform all other duties as assigned
Supervisory Responsibilities
Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.
Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments.
What We're Looking For
Education
High school diploma or general education degree (GED)
Associate degree or higher in Business Administration ,Logistics or Supply Chain Management preferred
Certifications & Licenses
There are no required certification or licenses for this role
Experience
2+ years of experience in a dispatch, scheduling, field operations or service coordination
Talents
Coordination
Responsiveness
Time-management
Flexibility
Prioritization
Why Join Worldwide Power Products
Industry leader with a strong reputation in power generation
Career growth through on-the-job training, mentorship, and promotions
Competitive pay and full benefits including medical, dental, vision, and a 401(k) match
Paid trips and spot bonuses - every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years
State-of-the-art equipment and technology to do your job right
A supportive team culture that values collaboration and expertise
Overtime opportunities
$150 work boot allowance, Uniforms + free dry cleaning
Access to company provided Hunting lease
Hard Work Deserves Real Rewards
Apply today and join a team where your skills, effort, and commitment pay off.
WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.
Service Dispatcher/Automotive
Orlando, FL jobs
Service Dispatcher
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Checks customer credit status.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the next shift supervisor.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, Registrations
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Service Dispatcher/Automotive
Longwood, FL jobs
Job Description
Service Dispatcher
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Duties
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Checks customer credit status.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the next shift supervisor.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, Registrations
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.