The functional lead is the person responsible for making sure that a business's various systems function well. They analyze a business's needs and match those needs with the technological systems, such as AppWorx and ResQSoft, that work best to fulfill them. They also maintain those systems and analyze ways to make them more efficient.
One of the main tools that a functional lead works with is Enterprise Resource Planning or ERP. ERP is a piece of software that is used to manage business transactions and processes all in one place. While this is a very important tool that improves efficiency, it can also be very complicated, and many businesses rely on the functional lead to improve the organization's usage of ERB.
Becoming a functional lead takes a lot of knowledge of both business and the latest technology. No wonder that most functional leads have bachelor's or even master's degrees, even though it's possible to do the job without one.