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Funeral attendant skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical funeral attendant skills. We ranked the top skills for funeral attendants based on the percentage of resumes they appeared on. For example, 65.3% of funeral attendant resumes contained customer service as a skill. Continue reading to find out what skills a funeral attendant needs to be successful in the workplace.

15 funeral attendant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how funeral attendants use customer service:

Executed daily operations of Customer Services.
Provided customer service to grieving families

2. Viewings

Here's how funeral attendants use viewings:

Assisted families during viewings Dressed deceased Maintained facility Filed legal documents Prepped for viewings /lights/ flowers/ set up Answered multiple phone lines
Prepared funeral home for viewings and services.

3. Funeral Homes

Here's how funeral attendants use funeral homes:

Perform different maintenance duties for funeral homes and issue/store funeral equipment.
Perform general maintenance tasks for funeral homes, such as maintaining equipment or caring for funeral grounds.

4. Memorial Services

Here's how funeral attendants use memorial services:

Performed a variety of tasks: memorial services to assist funeral directors, to ensure that services were conducted efficiently.
Participated in both funeral and memorial services of various religious denominations.

5. Funeral Directors

Here's how funeral attendants use funeral directors:

Welcome families and visitors into the Funeral Home-Perform multiple duties assisting Funeral Directors -Arrange floral arrangements in the visitation room
Perform a variety of tasks during funerals and visitations to assist funeral directors and ensures that services run smoothly as planned.

6. Death Certificates

Here's how funeral attendants use death certificates:

Obtain information needed to complete legal documents, such as death certificates or burial permits.
Type all death certificates and paper work.

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7. General Maintenance

General maintenance is the regular check-up and repairs of machinery, buildings, and other mechanical equipment. General maintenance is performed by repair workers who are skilled to handle the day-to-day defects produced in the machinery. General maintenance aims to make sure the items remain in the best operational conditions. Usually, a set of planned activities are performed regularly by an expert to monitor the maintenance.

Here's how funeral attendants use general maintenance:

Assisted with directing traffic, arranging memorials, general maintenance, and occasional removals of the deceased.
Performed general maintenance duties for funeral home.

8. Body Removals

Here's how funeral attendants use body removals:

Transport and prepare paperwork, conduct body removal(s), monitor and provide any assistance needed at funerals.
Assist at funerals, visitations, body removal

9. Front Desk

Here's how funeral attendants use front desk:

Oversee front desk phones at evening services and also assist directors.
Contributed to office and front desk duties.

10. Funeral Arrangements

Here's how funeral attendants use funeral arrangements:

Assisted in all aspects of funeral arrangements, including comforting of families and other administrative duties.
Meet with families when someone has passed away, making funeral arrangements

11. Emotional Support

At its core, emotional support involves providing support, reassurance, acceptance, love, and encouragement. It is especially important in a time of stress/sadness as it stabilizes an individual and provides a positive foundation for trust. Honing this skill is important for individuals who want to pursue the career of caregivers and emotional support nurses. Their job includes monitoring mental health and helping patients to handle any mental challenge.

Here's how funeral attendants use emotional support:

Sympathized with family members during their grievance and offered personal assistance with emotional support.
Provide emotional support and counsel family members during time of bereavement.

12. Administrative Tasks

Here's how funeral attendants use administrative tasks:

Performed various administrative tasks, such as typing documents or answering telephone calls.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how funeral attendants use telephone calls:

Answered and forwarded telephone calls, took messages and provided information as required.

14. Prep Room

Here's how funeral attendants use prep room:

Assisted Director with various other duties in the prep room as needed.
Assist with death calls, in prep room, carry flowers, and drive hearse or family car.

15. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how funeral attendants use scheduling appointments:

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Process paperwork in medical facilities -Assist in scheduling appointments

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What skills help Funeral Attendants find jobs?

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List of funeral attendant skills to add to your resume

The most important skills for a funeral attendant resume and required skills for a funeral attendant to have include:

Customer Service
Viewings
Funeral Homes
Memorial Services
Funeral Directors
Death Certificates

General Maintenance
Body Removals
Front Desk
Funeral Arrangements
Emotional Support
Administrative Tasks

Telephone Calls
Prep Room
Scheduling Appointments
Offering Assistance
Building Maintenance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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