Safe at Home Assistant/Liaison
Columbus, OH
The Safe at Home Assistant and Liaison plays a vital role in implementing and maintaining the Safe at Home program within the Ohio Secretary of State's office by performing the program's administrative functions and primarily executing outreach activities. The Assistant/Liaison will work closely with the Safe at Home Administrator to ensure the program operates reliably, everyone eligible for the program is aware of how they can join, and participants receive the highest degree of service Ohio can provide.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Participant Support
* Serve as the primary point of contact for program participants, offering information and assistance with enrollment, address updates, and inquiries.
* Maintain confidentiality and sensitivity when handling participant information and communications.
* Respond to general inquiries from application assistants, participants, and the public over the phone and via email, escalating matters to the Safe at Home Administrator when necessary.
Application Management
* Inspect and process applications, updates, renewals, and cancellations for participants and application assistants.
* Manage the participant roster, including sending renewal reminders and preparing files for cancellation in accordance with office policies.
* Sort, repackage, and forward mail to participants, as well as manage return mail processes.
Outreach and Training
* Conduct outreach activities at least three days a week to raise awareness of the Safe at Home program among eligible individuals and potential ally organizations.
* Collaborate with the Safe at Home Administrator to develop and deliver training on program requirements and best practices for stakeholders.
* Assist in developing, managing, and presenting training programs for application assistants.
Compliance and Reporting
* Stay informed about relevant laws, regulations, and resources related to domestic violence, human trafficking, and sexual violence to ensure accurate information dissemination.
* Prepare reports, presentations, and materials to support program evaluation and improvement efforts.
* Provide input into policy and legislation related to the program.
Additional Responsibilities
* Participate in partner association meetings, events, and conferences.
* Assist in resolving issues or discrepancies related to program operations or participant services.
* Travel frequently, potentially requiring overnight stays.
* Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Education
* Preferred: Associate's degree in social work, public administration, criminal justice or a related field.
Experience
* Required:
o Excellent client-facing communication skills.
o Excellent written and verbal communication skills.
o Solid organizational skills, including excellent attention to detail.
o Twenty-four months' experience with the Microsoft Office suite.
o Ability to work independently and collaboratively in a fast-paced environment.
* Preferred:
o Six months' experience with Microsoft Teams.
o Twenty-four months of professional experience serving survivors of domestic violence, human trafficking, sexual assault, or stalking.
o Knowledge of crime victim protection and confidentiality laws.
o Knowledge of confidentiality laws and protocols applicable to handling sensitive information.
o Twelve months of professional public speaking, including training and presentations to various audiences.
o Some experience in election administration.
Knowledge, Skills & Abilities
* Establish and maintain interpersonal relationships.
* Follow SOS policies and procedures, as well as applicable state and federal laws.
* Interpret and follow a variety of instructions in written, oral, or picture format.
* Keen attention to detail, accuracy in work and organization skills.
* The ability to enter, maintain, and run reports off information in a database.
* Handle sensitive and confidential inquiries from employees and participants.
Technology
* Personal computer, Microsoft Office 365 - Word, Excel, PowerPoint, Outlook
Home Lending Specialist
Cleveland, OH
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.
+ Actively identify and cross sell additional bank products.
+ Processing Customer application request.
+ Facilitating the account approval process with underwriting, processing, and closing departments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ College degree preferred. Must have at least 1-2 mortgage loan, or related experience.
+ Interpersonal skills required, as communication is a primary function of the job.
+ Must have thorough knowledge of company products.
+ This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
Home Lending Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cleveland, Ohio 44114
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Safe at Home Assistant/Liaison
Ohio
Safe at Home Assistant/Liaison (250008XO) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Dec 15, 2025, 11:59:00 PMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: $50,000 - $55,000 based on experience and ability Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Human ServicesTechnical Skills: Customer Service, Human Services, Administrative support/services Professional Skills: Customer Focus, Listening, Confidentiality Agency OverviewSAFE AT HOME ASSISTANT/LIAISONAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Duties The Safe at Home Assistant and Liaison plays a vital role in implementing and maintaining the Safe at Home program within the Ohio Secretary of State's office by performing the program's administrative functions and primarily executing outreach activities. The Assistant/Liaison will work closely with the Safe at Home Administrator to ensure the program operates reliably, everyone eligible for the program is aware of how they can join, and participants receive the highest degree of service Ohio can provide.ESSENTIAL DUTIES AND RESPONSIBILITIESParticipant Support• Serve as the primary point of contact for program participants, offering information and assistance with enrollment, address updates, and inquiries.• Maintain confidentiality and sensitivity when handling participant information and communications.• Respond to general inquiries from application assistants, participants, and the public over the phone and via email, escalating matters to the Safe at Home Administrator when necessary.Application Management• Inspect and process applications, updates, renewals, and cancellations for participants and application assistants.• Manage the participant roster, including sending renewal reminders and preparing files for cancellation in accordance with office policies.• Sort, repackage, and forward mail to participants, as well as manage return mail processes.Outreach and Training• Conduct outreach activities at least three days a week to raise awareness of the Safe at Home program among eligible individuals and potential ally organizations.• Collaborate with the Safe at Home Administrator to develop and deliver training on program requirements and best practices for stakeholders.• Assist in developing, managing, and presenting training programs for application assistants.Compliance and Reporting• Stay informed about relevant laws, regulations, and resources related to domestic violence, human trafficking, and sexual violence to ensure accurate information dissemination.• Prepare reports, presentations, and materials to support program evaluation and improvement efforts.• Provide input into policy and legislation related to the program.Additional Responsibilities• Participate in partner association meetings, events, and conferences.• Assist in resolving issues or discrepancies related to program operations or participant services.• Travel frequently, potentially requiring overnight stays.• Perform other duties as assigned.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Preferred: Associate's degree in social work, public administration, criminal justice or a related field.Experience• Required: o Excellent client-facing communication skills.o Excellent written and verbal communication skills.o Solid organizational skills, including excellent attention to detail.o Twenty-four months' experience with the Microsoft Office suite.o Ability to work independently and collaboratively in a fast-paced environment. • Preferred: o Six months' experience with Microsoft Teams.o Twenty-four months of professional experience serving survivors of domestic violence, human trafficking, sexual assault, or stalking.o Knowledge of crime victim protection and confidentiality laws.o Knowledge of confidentiality laws and protocols applicable to handling sensitive information.o Twelve months of professional public speaking, including training and presentations to various audiences.o Some experience in election administration.Knowledge, Skills & Abilities • Establish and maintain interpersonal relationships.• Follow SOS policies and procedures, as well as applicable state and federal laws. • Interpret and follow a variety of instructions in written, oral, or picture format.• Keen attention to detail, accuracy in work and organization skills.• The ability to enter, maintain, and run reports off information in a database.• Handle sensitive and confidential inquiries from employees and participants.Technology• Personal computer, Microsoft Office 365 - Word, Excel, PowerPoint, OutlookSupplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Auto-ApplyHome Lending Specialist
Cleveland, OH
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responds to advanced customer needs, via telephone or email, focusing on answering inquiries for new mortgage loans. Assesses customer needs and cross sells additional bank products.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans.
Actively identify and cross sell additional bank products.
Processing Customer application request.
Facilitating the account approval process with underwriting, processing, and closing departments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
College degree preferred. Must have at least 1-2 mortgage loan, or related experience.
Interpersonal skills required, as communication is a primary function of the job.
Must have thorough knowledge of company products.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
Home Lending Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner.
LOCATION -- Cleveland, Ohio 44114
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Auto-Apply