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Funeral home associate skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical funeral home associate skills. We ranked the top skills for funeral home associates based on the percentage of resumes they appeared on. For example, 35.5% of funeral home associate resumes contained customer service as a skill. Continue reading to find out what skills a funeral home associate needs to be successful in the workplace.

15 funeral home associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how funeral home associates use customer service:
  • Provided solid customer service, answering questions and setting realistic expectations by explaining company policies, procedures, and underwriting requirements.
  • Answered incoming calls, electronic filing and inventory maintenance while providing exceptional customer service.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how funeral home associates use sales floor:
  • Maintain the sales floor according to Kohl's company standards to maximize the customer's shopping experience.
  • Put any merchandise that can fit on the sales floor neatly out on the racks for costumers.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how funeral home associates use product knowledge:
  • Train new employees on show procedures and product knowledge
  • Manage displays Box/bag wrapping Product knowledge

4. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how funeral home associates use customer care:
  • Home Consumer Customer Care telephone agent Provide high quality customer care in a high paced order entry and problem solving environment.

5. Crisis Intervention

Here's how funeral home associates use crisis intervention:
  • Mediated conflicts within families to clarify and resolve underlying issues including crisis intervention.
  • Use crisis intervention skills to deescalate problematic situations with person being supported and their family members.

6. Customer Inquiries

Here's how funeral home associates use customer inquiries:
  • Provide accurate answers to customer inquiries via telephone and written correspondence.
  • Provided accurate and appropriate information in response to customer inquiries.

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7. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how funeral home associates use fha:
  • Worked closely with Bank of America homeowners and attorneys during the FHA home loan modification process.

8. Intensive In-Home

Here's how funeral home associates use intensive in-home:
  • Provide Intensive In-Home services to children and adolescents with mental health and substance abuse issues.

9. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how funeral home associates use loan applications:
  • Supervised administrative staff in processing of mortgage loan applications, conventional and government.
  • Interviewed applicant and requested specified information for loan application.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how funeral home associates use pos:
  • Helped customers find their desired products using the inventory POS system and tracking down products.
  • Processed merchandise information through store computer system, POS register system and completed all required paperwork according to policy.

11. Customer Calls

Here's how funeral home associates use customer calls:
  • Answered customer calls and helped order products using Kohl's Kiosk or by phone
  • Answered incoming customer calls and activated consumer's account.

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how funeral home associates use credit card:
  • Promoted Best Buy credit cards and service plan protections by cultivating strong customer interactions through effective communication skills
  • Assembled and organized customer orders with cash and credit card.

13. Inbound Calls

Here's how funeral home associates use inbound calls:
  • Assisted with inbound calls when staffing needs arose.
  • Excelled in loan origination via outbound/inbound calls.

14. Customer Orders

Here's how funeral home associates use customer orders:
  • Retain knowledge of product offerings to expediently and accurately take and deliver customer orders.
  • Entered customer orders into system and monitored inventory.

15. Customer Issues

Here's how funeral home associates use customer issues:
  • Resolved any departmental customer issues.
  • Provide conflict resolution within company policy to solve customer issues either in person or over the phone.
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List of funeral home associate skills to add to your resume

Funeral home associate skills

The most important skills for a funeral home associate resume and required skills for a funeral home associate to have include:

  • Customer Service
  • Sales Floor
  • Product Knowledge
  • Customer Care
  • Crisis Intervention
  • Customer Inquiries
  • FHA
  • Intensive In-Home
  • Loan Applications
  • POS
  • Customer Calls
  • Credit Card
  • Inbound Calls
  • Customer Orders
  • Customer Issues
  • Depot
  • Customer Complaints
  • Funeral Services
  • Funeral Directors
  • PCP
  • Credit Reports
  • Mortgage Loans
  • Funeral Homes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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