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Funeral home manager skills for your resume and career

Updated January 8, 2025

1 min read

Quoted experts

Cody Walker,

Barbara Kemmis

Below we've compiled a list of the most critical funeral home manager skills. We ranked the top skills for funeral home managers based on the percentage of resumes they appeared on. For example, 53.5% of funeral home manager resumes contained funeral homes as a skill. Continue reading to find out what skills a funeral home manager needs to be successful in the workplace.

5 funeral home manager skills for your resume and career

1. Funeral Homes

Here's how funeral home managers use funeral homes:

Provided oversight for six funeral homes, managing over 20 professionals, clerical and part-time employees.
Created uniformity among 5 Moss Feaster Funeral Homes.

2. Death Certificates

Here's how funeral home managers use death certificates:

Process death certificates in a meticulous and timely manner.
Obtained required information needed to complete burial permits and death certificates.

3. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how funeral home managers use community relations:

Attend and made presentations at community events to promote funeral home services and buildcommunity relationships.
Attend or make presentations at community events to promote funeral home services or build community relationships.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how funeral home managers use customer service:

Manage funeral processes Provide Customer Service Coordinate Funeral Logistics Manage Funeral Home personnel Keep control of inventory Public Relations Department
Provided motivational leadership in an effort to provide excellent customer service.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how funeral home managers use oversight:

Provided financial oversight, including budget development, expense management, and financial analysis.

What skills help Funeral Home Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What funeral home manager skills would you recommend for someone trying to advance their career?

Cody Walker

Baccalaureate Program Director

First and foremost, one must have a genuine desire to care and serve others in their greatest time of need. Funeral service is just as much about caring for the dead and caring for the living that survive the decedent. A funeral service professional can make a truly meaningful difference in the grieving and mourning process. When asked, an overwhelming majority of funeral service professionals will say they feel they are called or meant to serve others in their time of need. Research state-specific licensing requirements for the state in which you will practice. Know in advance what license(s) you would like to earn and the processes for earning them. Also, be certain to review any background check concerns that may prevent you from earning licensure. Many states will allow candidates to apply for waivers regarding these concerns prior to beginning their education. Determine what your career goals are in the death care profession. It is important to consider this aspect while attending school, following completion of educational requirements, during any required provisional or apprenticeship period, and long-term career goals. The death care profession can, in many cases, require irregular working hours that may include nights, weekends, and holidays. This can depend on the type of position and the firm in which one is employed. I feel it is important to consider the potential work schedule requirements in advance. One should thoroughly research the job market and earning potential for the area in which they are considering to practice.

What type of skills will young funeral home managers need?

Barbara Kemmis

Executive Director, Cremation Association of North America

In most states, an Associates Degree is required as well as a licensing exam to become a funeral director. However, there are entry-level administrative, sales, and transport positions available,

Do you want to know more?

List of funeral home manager skills to add to your resume

The most important skills for a funeral home manager resume and required skills for a funeral home manager to have include:

Funeral Homes
Death Certificates

Community Relations
Customer Service

Oversight

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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