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Support Specialist jobs at The Furniture Mall - 489 jobs

  • Store Support Specialist

    Furniture Mall of Kansas 3.7company rating

    Support specialist job at The Furniture Mall

    Job Description At the Ashley HomeStore, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Store Support Specialist! (What others would call a warehouse associate) The BEST person for this role would be described as someone who enjoys working as a team to accomplish a common goal, loves to stay busy and is not afraid of lifting heavy objects. Our team is a well-oiled machine who strives to do our best to keep the store looking fresh and exciting for our guests. If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position. Position Title: Store Support Specialist Reports to: Dock Manager Purpose of Position: The Store Support Specialist is responsible for keep inventory levels on the sales floor at a maximum. Assists the Visual Merchandiser with moving/arranging product on showroom floor. Responsible for all aspects of warehouse product flow, setting-up of product, wrap and store purchased product until customer pick-up or delivery. Responsible for housekeeping in warehouse and around store. Job Type: Full-time or Part-time Main Objectives: Maintain floor inventory by arranging showroom floor and setting-up incoming product. Transfer product from warehouse to floor, monitor incoming product for structural integrity and/or flaws. Remove sold product from floor, wrap and store until customer delivery or load product into customer vehicle for customer pickup. Communicate daily or weekly as needed with the Visual Lead or Manager to coordinate efforts in prioritizing work for reading the floor for incoming merchandise. Responsible for the clerical side of the warehouse operation documenting product receipt. Receive and distribute and/or install parts that are ordered for repairing floor samples. Organize and maintain the warehouse, performing general housekeeping duties, including maintaining cardboard trailer/dumpsters. Keep the backroom warehousing area neat and clean. General cleaning, building maintenance and completing simple repairs Complete and submit weekly warehouse checklist. Work to reduce store warehouse operating expenses. Maintain reliable attendance. All other duties and special projects as assigned. Qualifications: Able to work in a team and communicate effectively with others Familiar with general warehouse functions Familiar with and ability to use hand tools Ability to use some industrial machinery Must learn and use proper methods for lifting/stacking and leverage Ability to learn and maintain strong product knowledge Requirements: Able to work some evenings and weekends Must be detail oriented Able to work in a team and communicate effectively with others Knowledge of basic computer functions Ability to manually unload and load product repeatedly from semi-trailers. Maintain a valid driver's license Must be able to work in various environmental conditions Must be able to maintain balance and climb two to five feet on a stepladder in order to hang, change signs, and/or light bulbs. Must be able to work around various fumes, odors, chemical agents, and solvents. Undertake and support any policy, change, system, or work rules the company implements regarding the purpose of this position Education: High School Diploma or equivalent required Benefits: Best work/life balance ratio of any comparable retail position Family-owned business with none of that corporate attitude Advancement opportunities Employee Discounts Full-time Benefits: Medical, Dental & Vision insurance 401K with Company Match Complimentary Life Insurance Vacation time Three paid holidays: Thanksgiving, Christmas, and Easter We are an equal opportunity employer and provide a drug free working environment. While Ashley HomeStore appreciates the interest of all candidates only those meeting specific job requirements may be contacted.
    $22k-31k yearly est. 11d ago
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  • Congratulations Specialist

    Furniture Mall of Kansas 3.7company rating

    Support specialist job at The Furniture Mall

    Job Description Customer Service Representative Reports to: Customer Service Lead & Sales Managers Purpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction. Responsibilities • Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude • Complete daily, weekly, and monthly office tasks to meet required deadlines • Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis • Prepare daily deposit and balance cash, credit cards, and finance monies • Balance and close each day in PSI computer system • Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner • Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner • Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers • Prepare management reports and any other tasks as requested by management • Undertake and complete other responsibilities as assigned in objective setting with management. • Undertake and support any policy, change, system or work rules the company implements regarding this position. Additional job requirements: • Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc. • Must be able to bend, stoop, push and pull in the performance of office related duties • Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment • Must be able to stand for up to eight hours at a time while performing work duties • Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
    $24k-35k yearly est. 11d ago
  • System Support Coordinator

    Advantage Solutions 4.0company rating

    Dallas, TX jobs

    Primary Posting Location : City Dallas Primary Posting Location : State/Province TX Primary Posting Location : Postal Code 75201 Primary Posting Location : Country US Requisition ID Type Full Time Category Marketing (Corporate): Integrated Marketing, Experiential Marketing Minimum USD $16.06/Hr. Maximum USD $20.05/Hr. Summary Systems Support Coordinator At our Company, we grow People, Brands, and Businesses! We are seeking a talented Systems Support Coordinator to be responsible for programming events/data into the project tracking systems and supporting the internal and field team with any administrative and System's related tasks. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Data entry of event information and/or oversight of event data integration for multiple client/customer teams in proprietary event management applications. Maintain audit system to prevent fall through and/or duplication of events. Address and follow up on all possible data discrepancies. Ensure proper reporting is completed upon receipt of each work order request. Determine and support business opportunities and key drivers by analyzing data and recommending solutions. Maintain project schedule requests and monitoring project progress. Qualifications: Associate's Degree required; Bachelor's Degree or equivalent job-related preferred 1-3 years of experience in Excel, SQL databases or Windows-based enterprise software programs Intermediate or above Microsoft Excel (basic formulas, formatting), Word and Outlook skills Intermediate level of Microsoft Excel (formulas, vlookups, formatting) is a minimum, Word and Outlook skills Ability to handle multiple requests and priorities to meet assigned deadlines Excellent organization, time management, and reporting skills a must Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Systems Support Coordinator is responsible for programming events/data into the project tracking systems and supporting the internal and field team with any administrative and System's related tasks. Essential Job Duties and Responsibilities Data entry of event information and/or oversight of event data integration for multiple client/customer teams in proprietary event management applications Maintain audit system to prevent fall through and/or duplication of events Address and follow up on all possible data discrepancies Ensure proper reporting is completed upon receipt of each work order request Determine and support business opportunities and key drivers by analyzing data and recommending solutions. Maintain project schedule requests and monitoring project progress Other projects as required Supervisory Responsibilities Direct Reports This position does not have supervisory responsibilities for direct reports Indirect Reports Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: High School Diploma or equivalent; Associates degree preferred 1-3 years of experience in excel, SQL databases or windows-based enterprise software programs Skills, Knowledge and Abilities Intermediate or above Microsoft Excel (basic formulas, formatting), Word and Outlook skills Intermediate level of Microsoft Excel (formulas, vlookups, formatting) is a minimum, Word and Outlook skills. Ability to handle multiple requests and priorities to meet assigned deadlines Strong written and oral communication skills Well-organized, detail-oriented, and able to handle a fast-paced work environment Flexible and adaptable, able to change and alter according to changes in projects or business environment Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Excellent organization, time management and reporting skills a must Must perform the job safely and utilize proper safety techniques and use of equipment when appropriate. Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Additional Information Regarding The Company Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration.
    $16.1-20.1 hourly 2d ago
  • Payments Technical Support Specialist

    Roller Fabrics 3.7company rating

    Austin, TX jobs

    About ROLLER ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial serviced products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do Respond to all Level 3 support escalations via our help desk Assist customer teams design and implement resources to help customers and internal teams understand payments Communicate with clients and manage escalations around funding and transaction exceptions Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved Develop and deliver all processes and documentation relating to Payments support Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems Advanced Excel and/or data analytics skills Prior SaaS Experience working in customer support with technical products Outstanding interpersonal, influencing, verbal, and written communication skills Proven experience in defining and achieving innovations and improvements to support systems You bring a strong work ethic with superior time management abilities You are someone who obsesses over customer success with a passion for customers and business You are a self-starter and navigate blockers with initiative Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Engage in our ‘Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers Highly flexible work environment with an All Access pass to WeWork depending on your location Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Head of Payments You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews This is where you will get to meet our wider ROLLER team to do a ‘vibe check' on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
    $40k-73k yearly est. Auto-Apply 11d ago
  • Payments Technical Support Specialist

    Roller 3.7company rating

    Austin, TX jobs

    ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial serviced products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do Respond to all Level 3 support escalations via our help desk Assist customer teams design and implement resources to help customers and internal teams understand payments Communicate with clients and manage escalations around funding and transaction exceptions Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved Develop and deliver all processes and documentation relating to Payments support Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems Advanced Excel and/or data analytics skills Prior SaaS Experience working in customer support with technical products Outstanding interpersonal, influencing, verbal, and written communication skills Proven experience in defining and achieving innovations and improvements to support systems You bring a strong work ethic with superior time management abilities You are someone who obsesses over customer success with a passion for customers and business You are a self-starter and navigate blockers with initiative Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers Highly flexible work environment with an All Access pass to WeWork depending on your location Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Head of Payments You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!
    $40k-73k yearly est. 10d ago
  • Information Technology - Help Desk Technician II

    Continental Battery Systems 3.6company rating

    Dallas, TX jobs

    Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. We offer great benefits, including: Medical, Dental, and Vision Substantial 401k match Robust voluntary benefits package PTO and paid holidays off Significant employee product discounts (up to 12% over cost!) At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself. Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service. Helpdesk Technician II General Description (major areas of responsibility of this position): A Help Desk Technician II is responsible for providing advanced technical support to end-users and managing the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques. The technician will be responsible for resolving complex technical issues, implementing IT solutions, and ensuring system uptime and security. Minimum Qualifications: Formal Training (courses, degrees, and credentials required): AA Degree or equivalent; BA preferred Experience (type and amount of experience required): Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support. Knowledge, Skills, Abilities, and Values (KSAV) (type and level of job/team-related attributes minimally required to accomplish expected results): Knowledge: Advanced knowledge of Google Workspace Administration, NetSuite Security Administration, Google Workspace Suite (Sheets, Docs, Slides), and Server Operating Systems (Windows Server, Linux) Advanced knowledge of RMM Experience including installing executables (Outlook, Excel) on windows devices Advanced knowledge and EDR Experience Advanced knowledge of network protocols (TCP/IP, DNS, DHCP) Advanced knowledge of security best practices General knowledge of all EHS procedures, methods, and techniques (language, safety tips, etc.) General knowledge of business policies and practices, document flows, general office procedures, rules, methods, and techniques General knowledge of Information Technology Infrastructure Library (ITIL) framework General knowledge of Cloud Technologies (Google), Scripting Languages (PowerShell, Python), and Linux terminal commands Skills: Advanced skill in practicing safe work habits Strong problem solving and analytical skills Excellent verbal and written communication skills Strong skills in communicating and building positive rapport with customers through delivering quality customer service (producing satisfaction; delivering happiness) General skill level in English composition and conversation (read, write, and speak English with good pronunciation, proper word use, structure, and grammar); Additional language preferred General skill level in math (basic functions (addition, subtraction, multiplication, division, percent, and fractions), mathematical reasoning, number sense, reading charts and graphs) General skill level in use of business machines (phone, pc, copy, fax, and scanner) General skill level in typing (accurate at 30 wpm) General skill level in organization/orderliness and establishing priorities General skill in defusing an agitated or confrontational person; handle grievances with professional etiquette Basic skill in use of customer resource management (CRM) software Abilities Advanced ability to follow defined process steps with high repeatability and ability to document processes and procedures Advanced ability to work in a group/team or independently, when needed General ability to interface with flexibility/adaptability to work effectively with a wide variety of people (identify and match approach to customer preference/personality type) General ability to analyze situations, strategize actions, and solve problems quickly and effectively. General ability to troubleshoot complex technical situations General ability to identify, support, develop, and execute appropriate intermediate and long-range improvement goals that support department and company objectives General ability to maintain confidentiality Basic ability to effectively train new hires on mastered job processes, techniques, and procedures General ability to stay current with emerging technologies Values: Consistent demonstration of adherence to Company Values is a basic requirement for continued employment: Empowered and Engaged: trustworthy, great work-ethic, skilled, highly productive Customer-Centric: positive-relations-builder, devotion to serve well, great-reputation-builder Powerful Brands and Services: dedicated to high quality, reputable problem solver, known for meeting and exceeding expectations Always Moving Forward: dedicated to continuous improvement in all areas, choices represent good character, process improver One-Team: collaborative, expresses high emotional intelligence, positive cooperative spirit Environmental Health and Safety: significant work ethic associated with improvements devoted to preventing EHS failures, follows EHS policies and practices Job-Specific Responsibilities: Advanced Help Desk Support: ● Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity. ● Troubleshoot and resolve escalated help desk cases. ● Provide remote and on-site technical support. Server Administration: ● Manage and maintain Google Virtual Server infrastructure. ● Install, configure, and upgrade server operating systems and applications. ● Monitor server performance and proactively address issues. ● Implement and maintain server security measures. Network Administration: ● Manage and maintain network infrastructure, including routers, switches, and firewalls. ● Troubleshoot network connectivity issues. ● Implement and maintain network security measures. Project Implementation: ● Participate in IT projects, including system upgrades, migrations, and new implementations. ● Lead in the planning, implementation, and testing of IT solutions. Documentation: ● Create and maintain accurate and up-to-date documentation for IT systems and processes. ● Develop and maintain knowledge base articles. Security: ● Implement and maintain security policies and procedures. ● Conduct regular security audits and vulnerability assessments. ● Respond to security incidents and threats.
    $36k-66k yearly est. 5d ago
  • Manager of Information Technology Help Desk

    Cavender's 4.5company rating

    Tyler, TX jobs

    Job Description The Manager of IT Help Desk is responsible for establishing and leading a Managed Service Help Desk model while directly supervising the Help Desk team. Reporting to the Director of Infrastructure and Security, this role provides strategic and functional leadership in delivering consistent, high-quality support across Cavender's. The Manager will oversee daily operations, manage direct reports, develop processes and training, and drive service improvements that align with company objectives. This position serves as a global service provider supporting company-wide IT needs and initiatives, including Service Level Agreements, KPIs, training, and emergency response processes. Duties and Responsibilities Support the “Cavender's Culture” and drive our Mission, Vision, and Values. Be a strategic partner to the IT Department and other functional areas of the company. Establish and lead a Managed Service Help Desk model, implementing systems and procedures that the IT Team and business partners can use effectively. Directly supervise Help Desk staff, providing coaching, performance management, and professional development. Oversee all requests, incidents, and problems to ensure timely resolution and consistent service, acting as the escalation point for complex support issues. Develop and mature phone and ticket escalation processes, including enhancing self-service and automated recovery capabilities. Determine the root cause of issues and prepare Root Cause Analysis documentation as needed. Build or obtain training materials for support staff and ensure team readiness. Schedule working times, including on-call schedules and code deployment activities, and provide backup support as necessary. Provide data and reporting of KPIs and trends to IT and company leadership, driving continuous improvement initiatives. Manage communication around outages and emergency activities. Review feedback to improve services, tools, and support experiences. Plan, direct, and coordinate Help Desk projects to ensure timely, on-budget completion. Forecast deficiencies and unrealistic expectations while identifying scalable, supportable solutions. Prioritize requests from business partners in alignment with Cavender's strategic vision. Qualifications and Requirements Bachelor's degree in Information Technology or related field, or equivalent work experience. Proven experience managing IT support teams with direct reports. Track record of building and maturing hybrid Managed Service support models. Ability to develop documented Standard Operating Procedures and processes for business customers. Relevant hardware and software certifications. Project management experience. Strong analytical and problem-solving skills. Ability to handle sensitive matters with discretion and professionalism. Customer service oriented with a proactive problem-solving attitude. Self-motivated and able to work independently and as part of a team. Proven ability to manage multiple concurrent projects and meet deadlines and budgets. Based in Tyler, TX at our Home Office; Tyler area residence. Ability to travel up to 15%. Preferred Skills 6+ years of experience in an IT technical environment. Experience supervising and developing Help Desk teams. Strong team player with excellent collaboration skills. Commitment to meeting customer expectations and deadlines. Experience working in a retail environment. Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 - 2555 or visit your nearest Cavender's store.
    $32k-45k yearly est. 6d ago
  • Technical Support Specialist

    Swap 4.0company rating

    Austin, TX jobs

    Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
    $35k-46k yearly est. Auto-Apply 30d ago
  • Trade Relations Program Specialist

    AOM Infusion 3.6company rating

    Arlington, TX jobs

    AOM Infusion is a leading provider of home and specialty infusion therapy, dedicated to delivering high-quality, patient-centered care across the communities we serve. Our team of experienced clinicians and professionals work together to ensure every patient receives safe, compassionate, and personalized treatment. AOM Infusion is looking for a Trade Relations Program Specialist to join our team. This is a full time, hybrid role based in our Arlington, TX office. POSTION OVERVIEW: The Trade Relations Program Specialist will directly support and report to the Vice President, Trade Relations and Supply Chain, executing manufacturer strategies, expanding access to limited distribution drugs (LDD), and strengthening key pharmaceutical partnerships. The employee is a proactive problem solver with experience in specialty pharmacy, distribution and/or pharmaceutical trade relations. Handles a variety of tasks and duties as assigned by management. Relies on experience and judgment to plan and accomplish goals. KEY RESPONSIBILITIES: Create, manage, and submit all required reports outlined in manufacturer agreements, ensuring accuracy, timeliness, and complete compliance. Coordinate information across clinical, operations, finance, and supply chain teams to collect data needed for manufacturer reporting and program performance updates. Track and report on manufacturer performance, rebates, KPIs, and compliance metrics. Build strong partnerships/relationships with internal teams to ensure alignment and successful execution of trade strategies and reporting requirements. Develop tools, dashboards, and presentations to support leadership and executive reporting. Partner closely with the VP of Trade Relations & Supply Chain on strategic initiatives and process improvements. Performs other related and support duties as assigned and developed by management. REQUIREMENTS: Bachelor's degree in business, healthcare, supply chain or related field preferred. Minimum of 3 years of experience in specialty pharmacy, trade relations, pharmaceutical contracting, and/or pharmaceutical data and analytics. Strong project management, decision making, problem-solving, and organizational skills. Familiar with a variety of fields, concepts, practices and procedures, preferably in specialty pharmacy/home infusion setting. Proficiency in office applications such as word, excel, power point, and reporting tools; comfort working with data and analytics. Excellent communications skills, telephone skills, and organizational skills. Must be willing to travel. BENEFITS: AOM Infusion recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: Medical, Dental, Vision, 401(k) with Employer Match up to 10%, Paid Time Off & Paid Holidays, FSA, Life & AD&D Insurance, Disability Coverage, and Employee Referral Program To learn more about our company culture and career opportunities, please visit Careers - AOM Infusion
    $36k-59k yearly est. Auto-Apply 37d ago
  • Support Supervisor

    Tory Burch 4.9company rating

    Houston, TX jobs

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time * Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $47k-72k yearly est. Auto-Apply 57d ago
  • Technical Support Specialist- Level 2

    Panasonic North America 4.5company rating

    Leawood, KS jobs

    Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation. **Responsibilities** **Position overview** : Our team of **Call Center Agents** are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation. **Call Center Agents** work closely with the Support Manager to assist in the day-to-day operation of the Help Desk. When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential management duties in addition to their regular tasks to maintain operations. Additionally, they may be called on to fulfil any of the duties of a standard Level 1 agent as required. **Essential Job Functions** : **Ticket and Issue Management** + Daily management of Help Desk Ticket system, ensuring all processes and guidelines are followed, and that new tickets are handled consistently with historical tickets to maintain quality control + Prioritizing tickets for the Code Gnomes maintenance team + Overseeing the L2 tickets queue and escalating issues as they arise + Monitoring tickets and feedback for developing issues or trends **Vendor & Customer Relations** + Handling escalated calls from customers and vendors + Managing correspondence with 3rd party vendors for support-related issues, including regular reports and status updates as well as ad hoc + Conducting regular supplier audits + Attending customer meetings as required **Process Improvement** + Evaluating existing processes for efficiency and effectiveness, and making recommendations for improvement where needed + Continually assessing the Help Desk team's knowledge (individually and as a group) to identify gaps, deficiencies, and training opportunities; liaising with Training department as appropriate to address these opportunities through documentation, training sessions, or other means **Team Support** + Monitoring incoming call volume and queues + Attending daily stand-ups and/or other internal meetings as needed as a representative of the Help Desk + Acting as a Subject Matter Expert for Clearview to answer questions and provide support to the Help Desk team as needed + Thoroughly troubleshooting a wide variety of escalated tickets + Placing outbound calls to customers to provide updates and follow-up + Executing on special projects as needed **Requirements** : + Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis + Bi-lingual in French is preferred + Previous customer service experience required + Professional in all internal and external interactions + Comfortable using technology and learning new software applications + A motivated self-starter who can identify opportunities for improvement and implement plans under the direction of the Call Center Supervisor + A logical thinker who utilizes available resources + A creative problem-solver + Organized and able to manage competing priorities + Approachable and able to build good rapport with the Help Desk team and with customers + An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion + Above-average technical knowledge of Clearview and QSS processes + Strong active listening skills + Good general computer and internet skills + Strong attention to detail + Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building **Benefits & Perks - What's In It For You** Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect: + **Health Benefits** - Medical, dental, and vision. + **Voluntary Benefits** - Life, accident, critical illness, disability, and pet insurance. + **Panasonic Retirement Savings & Investment Plan (PRSIP)** - 401(k) plan with company matching contributions. + **Paid Time-Off Benefits** - PTO, holidays, and volunteering (company sponsored events) + **Health Management and Wellbeing Programs** - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service. **We Take Opportunity Seriously:** At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The wage range of $17.00 - $20.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic. **Salary Range** 21.00-23.00 REQ-153326
    $17-20 hourly 4d ago
  • Technical Support Specialist- Level 2

    Panasonic Corporation of North America 4.5company rating

    Leawood, KS jobs

    Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation. Responsibilities Position overview: Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview within their day-to-day operations. We are known for our top-notch customer service, and our agents play a significant role in building and maintaining this reputation. Call Center Agents work closely with the Support Manager to assist in the day-to-day operation of the Help Desk. When the Support Manager is not in the office, Level 2 agents are expected to fulfill essential management duties in addition to their regular tasks to maintain operations. Additionally, they may be called on to fulfil any of the duties of a standard Level 1 agent as required. Essential Job Functions: Ticket and Issue Management * Daily management of Help Desk Ticket system, ensuring all processes and guidelines are followed, and that new tickets are handled consistently with historical tickets to maintain quality control * Prioritizing tickets for the Code Gnomes maintenance team * Overseeing the L2 tickets queue and escalating issues as they arise * Monitoring tickets and feedback for developing issues or trends Vendor & Customer Relations * Handling escalated calls from customers and vendors * Managing correspondence with 3rd party vendors for support-related issues, including regular reports and status updates as well as ad hoc * Conducting regular supplier audits * Attending customer meetings as required Process Improvement * Evaluating existing processes for efficiency and effectiveness, and making recommendations for improvement where needed * Continually assessing the Help Desk team's knowledge (individually and as a group) to identify gaps, deficiencies, and training opportunities; liaising with Training department as appropriate to address these opportunities through documentation, training sessions, or other means Team Support * Monitoring incoming call volume and queues * Attending daily stand-ups and/or other internal meetings as needed as a representative of the Help Desk * Acting as a Subject Matter Expert for Clearview to answer questions and provide support to the Help Desk team as needed * Thoroughly troubleshooting a wide variety of escalated tickets * Placing outbound calls to customers to provide updates and follow-up * Executing on special projects as needed Requirements: * Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis * Bi-lingual in French is preferred * Previous customer service experience required * Professional in all internal and external interactions * Comfortable using technology and learning new software applications * A motivated self-starter who can identify opportunities for improvement and implement plans under the direction of the Call Center Supervisor * A logical thinker who utilizes available resources * A creative problem-solver * Organized and able to manage competing priorities * Approachable and able to build good rapport with the Help Desk team and with customers * An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion * Above-average technical knowledge of Clearview and QSS processes * Strong active listening skills * Good general computer and internet skills * Strong attention to detail * Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect: * Health Benefits - Medical, dental, and vision. * Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance. * Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions. * Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events) * Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service. We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The wage range of $17.00 - $20.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic. Salary Range 21.00-23.00 REQ-153326
    $17-20 hourly 4d ago
  • Support Supervisor

    Tory Burch 4.9company rating

    Kansas City, KS jobs

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time * Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $39k-58k yearly est. Auto-Apply 39d ago
  • Support Supervisor

    Tory Burch 4.9company rating

    Kansas City, KS jobs

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day In The Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Must be at least 18 years of age Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no “I” in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $39k-58k yearly est. Auto-Apply 39d ago
  • Site Support

    Stella Environmental Services 4.8company rating

    Cleburne, TX jobs

    Now Hiring! Site Support We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment. What You'll Do: ✅ Follow all company and customer-specific safety policies and procedures. ✅ Perform general manual labor, including: Cleaning and light maintenance of equipment Heavy lifting to relocate equipment and materials General housekeeping (indoor & outdoor) Landscaping tasks (debris removal, dust control) ✅ Assist in unloading vehicles. ✅ Perform routine fueling and servicing of equipment and machinery. ✅ Cross-train on various equipment and machinery. ✅ Direct site traffic as needed. ✅ Support team members during absences or high-demand periods. ✅ Comply with all facility plans, policies, and procedures. ✅ Complete additional duties as assigned. What's in it for You? ✔ Comprehensive medical coverage ✔ Vision & Dental Plan ✔ Optional Additional Voluntary Life Insurance ✔ Paid time off What You'll Need: 🔹 Ability to work outdoors in various weather conditions. 🔹 Previous experience with heavy equipment required. 🔹 Capability to safely lift 50+ lbs as needed. 🔹 Strong ability to work independently with limited supervision. 🔹 Valid CDL license with combination (preferred). 🔹 Willingness to quickly learn new skills, including safe equipment operation. 🔹 High level of initiative, responsibility, and work performance. Working Conditions: 🌦 All work is performed on-site at a transfer station in varying weather conditions. 🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials. 🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly. ⏰ Occasional overtime or irregular hours may be required on short notice. If you're ready to join a strong team and take on a hands-on role, apply today! 💪 Pay Range Up to USD $20.00/Hr.
    $20 hourly Auto-Apply 2d ago
  • RETAIL COMPUTER TECHNICIAN

    Micro Center 4.7company rating

    Dallas, TX jobs

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want to have a high earning potential based off your productivity, then Micro Center is the place for you! You'll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video MAJOR RESPONSIBILITIES: * Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store * Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions * Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors * Assemble custom computers sold by our expert build-your-own (BYO) sales team * Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies * Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked * Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis EDUCATION & EXPERIENCE: * High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred * CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable * Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities * Physical requirements: lift up to 50 lbs., stand for prolonged periods of time * Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: * Flexible Schedules & Excellent Pay * Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * 401K Plan with Company Match * Esteemed Vendor & Company Job Training * Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $18-35 hourly 60d+ ago
  • Vendor Support Specialist

    Drivetime 4.1company rating

    Fort Worth, TX jobs

    **What's Under the Hood** DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. **That's Nice, But What's the Job?** **Responsibilities of the Job (Or Better Known as, Your Next Destination)** This position involves assisting recovery vendors with questions, invoicing, and feedback regarding contracted expectations. In addition, this is a customer facing role where the specialist serves as a liaison between the customer and vendors to resolve complaints and identify negative trends within the network. + Create, review, audit, and submit invoices for payment to our recovery vendors for repossession charges owed + Maintain schedule adherence and availability expectations ensuring we answer all inbound calls in a timely manner + Handle customer complaint claims resulting from repossession activity through customer calls, research, and appropriate vendor communication + Professionally communicate accurate information to customers, vendors, and third parties to resolve claims and invoice disparities + Work independently with customers and vendors exhibiting critical thinking to problem solve and identify root cause of alleged claims to ensure satisfactory resolution withing SLAs + Work within our servicing and accounting platforms as the system of record for customer information, vendor payment schedules, and invoice reconciliation + Follow-up with recovery vendors regarding contracted SLAs, performance trends, and clarification on gray area scenarios + Maintain 80% SLA in call queue and 90% QC monitoring score to ensure high quality standard + Demonstrate empathy while acting as a single point of contact for customers and vendors to ensure we maintain the highest level of satisfaction by setting proper expectations during the resolution process + Communicate identified trends regarding invoicing concerns or complaints to the appropriate department to ensure expectations are clearly communicated regarding performance + Other duties as assigned **Knowledge, Skills and Abilities (The Good Stuff)** + Clear, concise and professional written and oral communications and interpersonal skills + Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment + Strong negotiation and conflict management skills + Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives + Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers + Ability to drive departmental compliance with FDCPA requirements + Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law + Navigate through multiple software windows + Self-motivated with strong decision-making capabilities; ability to self-start + Ability to work in an accurate, detail-oriented and highly productive manner **Requirements (a.k.a. What You Need to Get the Job Done)** + High School Diploma, GED, or equivalent certification + Experience with Microsoft Office such as Excel, Outlook and Word + 3+ years of experience in complaint resolution and/or loss mitigation; accounts payable, insurance or claims experience preferred + Associate degree or bachelor's degree in business or related field may be used as a proxy for experience **Physical Demands** The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to remain in a stationary position at least 75% of the time. + Occasionally move about inside the office to access file cabinets, office machinery, etc. + Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. + Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. + This position could require moving objects up to 20 pounds. _This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice._ **So What About the Perks? Perks matter** + **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. + **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. + **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. + **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. + **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! + **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters! + **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. + **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! + **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! + **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! + **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! **Anything Else? Absolutely.** DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
    $31k-39k yearly est. 60d+ ago
  • Vendor Support Specialist

    Drivetime 4.1company rating

    Fort Worth, TX jobs

    What's Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) This position involves assisting recovery vendors with questions, invoicing, and feedback regarding contracted expectations. In addition, this is a customer facing role where the specialist serves as a liaison between the customer and vendors to resolve complaints and identify negative trends within the network. Create, review, audit, and submit invoices for payment to our recovery vendors for repossession charges owed Maintain schedule adherence and availability expectations ensuring we answer all inbound calls in a timely manner Handle customer complaint claims resulting from repossession activity through customer calls, research, and appropriate vendor communication Professionally communicate accurate information to customers, vendors, and third parties to resolve claims and invoice disparities Work independently with customers and vendors exhibiting critical thinking to problem solve and identify root cause of alleged claims to ensure satisfactory resolution withing SLAs Work within our servicing and accounting platforms as the system of record for customer information, vendor payment schedules, and invoice reconciliation Follow-up with recovery vendors regarding contracted SLAs, performance trends, and clarification on gray area scenarios Maintain 80% SLA in call queue and 90% QC monitoring score to ensure high quality standard Demonstrate empathy while acting as a single point of contact for customers and vendors to ensure we maintain the highest level of satisfaction by setting proper expectations during the resolution process Communicate identified trends regarding invoicing concerns or complaints to the appropriate department to ensure expectations are clearly communicated regarding performance Other duties as assigned Knowledge, Skills and Abilities (The Good Stuff) Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Strong negotiation and conflict management skills Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers Ability to drive departmental compliance with FDCPA requirements Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Navigate through multiple software windows Self-motivated with strong decision-making capabilities; ability to self-start Ability to work in an accurate, detail-oriented and highly productive manner Requirements (a.k.a. What You Need to Get the Job Done) High School Diploma, GED, or equivalent certification Experience with Microsoft Office such as Excel, Outlook and Word 3+ years of experience in complaint resolution and/or loss mitigation; accounts payable, insurance or claims experience preferred Associate degree or bachelor's degree in business or related field may be used as a proxy for experience Physical Demands The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Sr Regional IT Support Technician

    BJ's Wholesale Club 4.1company rating

    Fort Worth, TX jobs

    A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. : The Sr Regional IT Field Support Engineer is responsible for delivering hands-on and remote technical support to BJ's Wholesale Club locations within an assigned territory. This role focuses on ensuring the reliability and performance of in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and back-office applications critical to the club & fuel operations. The engineer will also maintain and oversee the sanitation of IT infrastructure in the store's computer rooms, MDF/IDF cabinets and demarc (demarcation point) in the club & fuel sites. The engineer will report to the director managing the field support team. The engineer will work closely with Store & Fuel operations management, the corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements that enhance the member experience and drive operational efficiency. Responsibilities: Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations. Diagnose, troubleshoot, and resolve issues involving: POS terminals, scanners, printers, and payment processing devices. Fuel station terminals, controllers, and related systems. Member-facing kiosks and self-checkout units. Store and fuel stations network connectivity (wired and wireless). Inventory management and back-office applications. Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution. Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations. Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory. Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.) Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments. Perform routine preventive maintenance to minimize downtime and extend the life of equipment. Ensure adherence to BJ's security policies and PCI compliance standards. Assist with audits, and inventory tracking of IT assets, and accurate record-keeping. Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions. Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow. Provide training to in store associates on the proper use of hardware and applications as required. Required Qualifications: Associate's degree in information technology or a related field preferred. 5+ years of experience supporting retail or fuel station technology environments. Working knowledge of: POS hardware and software platforms (Toshiba or NCR POS preferred) Fuel stations systems and terminals (Dresser Wayne, or similar) Networking fundamentals (TCP/IP, wireless, VLANs) Windows operating systems and common retail applications Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment. Valid driver's license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time. Desired Skills: Experience with remote support tools and ITSM/ticketing platforms (ServiceNow or similar solution). Effective communication and interpersonal skills to work effectively with non-technical end users. Ability to prioritize workload and respond to urgent situations calmly and professionally. Familiarity with mobile device management (MDM) and barcode scanning technology (UPC-A, EAN-13, GS1, etc.). Work Environment: Regional travel to BJ's Wholesale Club locations and fuel stations is required. Flexibility to travel to adjacent regions or to the corporate office in Massachusetts as needed. Occasional after-hours or weekend support may be necessary for critical incidents or system upgrades. Lifting and transporting equipment up to 50 lbs. may be required. This job description outlines the primary duties and responsibilities of the Sr Regional IT support engineer - In-Store & Fuel Station Systems and is not intended to be exhaustive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $98,000.00.
    $30k-39k yearly est. Auto-Apply 53d ago
  • Sales Support Specialist

    Boxes 4 U 4.1company rating

    Plano, TX jobs

    Sales Support Specialist As we expand our operations, we are looking for a driven and customer-focused Sales Support Specialist to join our growing team. You will play a key role in growing our customer base. You will be responsible for building relationships with new and existing clients, understanding their needs, and providing solutions that align with our product offerings. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for sales, we'd love to hear from you! Responsibilities: Develop and maintain relationships with new and existing customers through phone, email, and in-person communication. Identify customer needs and recommend appropriate products from our wide range of moving, shipping, and industrial supplies. Proactively reach out to potential clients to generate new business opportunities. Process orders, provide quotes, and ensure timely follow-up on customer inquiries. Work closely with the operations and logistics teams to ensure efficient order fulfillment. Maintain accurate records of sales activity, customer interactions, and order history in the CRM system. Meet or exceed sales targets and contribute to the overall growth of the company. Qualifications: Previous experience in inside sales, customer service, or account management (experience in packaging, moving, or industrial supplies is a plus). Strong communication and interpersonal skills with a customer-first mindset. Ability to handle multiple customer inquiries and prioritize tasks effectively. Self-motivated and goal-oriented with a drive to succeed in a competitive sales environment. Proficiency in Microsoft Office and CRM software is preferred. High school diploma or equivalent; college degree is a plus. What We Offer: Opportunity to be part of a growing company with a strong family-oriented culture. Health benefits, paid time off, and 401K with match. Work schedule Monday to Friday Benefits Paid time off Health insurance 401(k) matching Profit sharing Dental insurance Vision insurance Life insurance
    $49k-85k yearly est. 60d+ ago

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