Korean Bilingual Logistics Coordinator
Dalton, GA jobs
Why work with us?Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
95% client satisfaction rate - measures client satisfaction vs. expectations.
Our clients have worked with us for over 10 years, on average.
BTI Solutions counts 4 Global Telecommunication companies as clients.
Client referrals are BTI Solutions' largest source of new clients.
Google Review 4.4, Facebook Review 4.8
Korean Bilingual Logistics Coordinator
Logistics Coordinator
General Description:
We are seeking a motivated Warehouse Coordinator to support our team with SAP/ERP/WMS data input and
management, along with various operational tasks in our warehouse facility. This role will provide valuable
experience in logistics, inventory management, and customer service while working in a fast-paced environment.
Essential Functions and Responsibilities:
1. SAP/ERP/WMS Data Entry and Management:
Input, update, and maintain data in the SAP/ERP system related to inventory, shipments, and warehouse
operations.
Ensure accuracy of data and make necessary adjustments to align with operational changes.
Generate reports from the SAP/ERP system to support warehouse operations.
2. Truck Arrangements:
Sign drivers in and out of the facility, ensuring accurate records are maintained.
Direct drivers to the appropriate loading/unloading bays and maintain a log of all vehicle activity.
3. Paperwork Verification:
Verify all incoming and outgoing paperwork, ensuring completeness and accuracy.
Maintain organized records of bills of lading, packing slips, and other shipping documentation.
4. Monthly Inventory and Invoicing:
Assist in conducting monthly inventory counts and reconciliations.
Support the finance department by helping to compile monthly invoices based on inventory and shipment data.
5. Trailer and Yard Management:
Maintain accurate door assignment records and oversee the yard report for trailer inventory.
Reconcile inbound shipments with packing slips and coordinate drop lot activity for trailers.
6. Customer Service:
Provide customer service to internal departments and external customers regarding shipment status, inventory
issues, and other inquiries.
7. Clerical and Administrative Support:
Perform basic clerical tasks such as filing, data entry, and organizing documents.
Support the warehouse team with various administrative tasks as needed.
8. Additional Responsibilities:
Assist in other tasks as required by warehouse operations, including helping with special projects or urgent
operational needs
Must have the following competencies/skills:
Currently pursuing a degree in Logistics, Supply Chain, Business, or a related field (preferred but not required).
Basic knowledge of SAP/ERP systems or a strong willingness to learn.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Good communication and customer service skills.
Proficiency in Microsoft Office (Excel, Word, etc.).
Willingness to perform both clerical and operational tasks in a warehouse setting.
Bilingual proficiency in English and Korean is preferred
Auto-ApplyLogistics Analyst
Atlanta, GA jobs
Supply Chain Data Analyst is responsible for analyzing data and identifying trends to enhance efficiency and optimize business flow within the warehouse. This role involves designing, developing, and maintaining dashboards, reports, and data models to track key performance indicators (KPIs) and other operational metrics for the team. The ideal candidate will play a critical role in leveraging data-driven insights to automate data collection and analysis, optimize supply chain processes, improve decision-making and enhance overall efficiency. This role will engage with cross-functional departments (inbound, outbound, inventory and quality) to align warehouse operations with broader business objectives.
JOB RESPONSIBILITIES
Collaborate with warehouse operations, business, and client management teams to identify opportunities for process improvement.
Analyze operational and order flow data to identify trends, inefficiencies, and bottlenecks.
Develop and maintain interactive dashboards and reports using tools like Mode, Power BI or Excel to monitor supply chain performance.
Track and analyze key supply chain KPIs such as inventory levels, forecast accuracy, 3PL performance, supplier performance, on-time delivery and cost efficiency.
Work closely with clients to understand their requirements and ensure seamless integration with warehouse operations.
Provide recommendations for system and workflow optimizations to improve productivity and customer satisfaction.
Support project management initiatives by gathering requirements, coordinating timelines, and ensuring deliverables are met.
Assist in troubleshooting operational challenges and providing data-driven solutions.
Document business processes, workflows, and standard operating procedures.
QUALIFICATIONS
Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
2-4 years of experience in business analysis, with demonstrated experience in managing cross-departmental projects.
Proficiency in data analysis tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
Strong understanding of warehouse management systems (WMS) and order flow processes.
Excellent project management skills with the ability to align multiple teams toward a common goal.
Effective communication and interpersonal skills to liaise with internal and external stakeholders.
Strong problem-solving and critical-thinking skills with a data-driven approach.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Experience in 3PL operations or e-commerce logistics.
PHYSICAL REQUIREMENTS
Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
Requires work in an environment with frequently changing temperatures.
ADDITIONAL INFO
Willingness to travel
#LI-JP1
Kinetic Next Gen Specialist
Dalton, GA jobs
About the Role: The Kinetic Next Gen Specialist handles inbound Care and Retention calls from Uniti's customers subscribed to Next Gen technology in a call center environment. The inbound calls are driven by a variety of different customer needs. The Next Gen Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns for our top priority customers. Kinetic is constantly expanding our broadband speed and product offerings and our Next Gen Specialists are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process.
Uniti places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment.
This position can be filled remotely in Dalton or Cornelia GA.
What You'll Do:
Handles inbound calls in a call center environment on a variety of subjects from top tiered customers
Resolves customer inquiries, billing issues and product/service concerns from customers subscribed to fiber, fixed wireless and all Next Gen technology
Explain and sell products and services to new and existing customers
Ensure one call resolution and complaint resolution
Access and update customer accounts through computer-based systems with the customer on the phone
Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
Other duties as assigned
Do You Have?
Good telephone communication skills and customer interface ability
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations
PC skills (Windows), 10-key and keyboarding skills
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies
Kinetic Next Gen Specialist
Dalton, GA jobs
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. ***************** **_________________________________________________________**
**About the Role:**
The Kinetic Next Gen Specialist handles inbound Care and Retention calls from Uniti's customers subscribed to Next Gen technology in a call center environment. The inbound calls are driven by a variety of different customer needs. The Next Gen Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns for our top priority customers. Kinetic is constantly expanding our broadband speed and product offerings and our Next Gen Specialists are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process.
Uniti places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment.
**_This position can be filled remotely in_** **_Dalton or Cornelia GA_** **_._**
**What You'll Do:**
+ Handles inbound calls in a call center environment on a variety of subjects from top tiered customers
+ Resolves customer inquiries, billing issues and product/service concerns from customers subscribed to fiber, fixed wireless and all Next Gen technology
+ Explain and sell products and services to new and existing customers
+ Ensure one call resolution and complaint resolution
+ Access and update customer accounts through computer-based systems with the customer on the phone
+ Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
+ Other duties as assigned
**Do You Have?**
+ Good telephone communication skills and customer interface ability
+ Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations
+ PC skills (Windows), 10-key and keyboarding skills
+ The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
+ Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
+ Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
**Minimum Requirements:**
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
**Physical Tasks** - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
**Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
**Equipment Used in Job Performance** : Computer, Printer, Telephone, Basic Office Supplies
**_________________________________________________________**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email ********************** as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Job Family** **Customer Service**
**Job Function** **Residential Call Center**
**Pay Type** **Hourly**
Easy ApplyPartnerships Specialist
New York, NY jobs
About Us Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
Our mission is to help creators turn their passions into sustainable careers by giving them the opportunities, support, and pathways they need to grow. This role sits at the heart of Twitch's broader effort to expand the creator community and drive incremental platform growth.
A major focus of this position is proactive outreach-finding promising creators, initiating cold conversations, and persuading them to consider Twitch as a meaningful next step in their career. The ideal candidate is confident in approaching talent, skilled at building trust quickly, and effective at motivating creators to start streaming. You pair strong creative instincts with a data-driven mindset, stay plugged into emerging cultural and digital trends, and understand what makes (or could make) a creator successful on Twitch.
This role reports to the Director of Creator Expansion and is based in New York, NY.
You Will:
* Identify promising creators across platforms, spot emerging trends early, and proactively reach out to talent who could thrive on Twitch.
* Initiate cold outreach and persuade creators to view Twitch as a meaningful next step in their careers.
* Onboard new creators with clear guidance and support, helping them quickly gain confidence and early traction.
* Manage programs that surface organic inbound creators and triage them for dedicated or scaled support.
* Build trust with creators as they grow, champion Twitch within the creator community, and surface insights that shape the Partnerships roadmap and long-term creator success
You Have:
* 1+ years in either creator support, influencer marketing, or community management
* A creative thought process with a passion for the creator economy
* An understanding of how and why creators become successful on and off Twitch
* A proactive mindset to stay current on streaming trends
* A hunger to push past the status quo and not let any existing roadblocks stop you
* A sense of ownership and autonomy.
* Strong interpersonal skills
Bonus Points
* Existing relationships with gaming or non-gaming community content creators or talent/PR agencies
* Have a history of content creation on multiple platforms
* Knowledgeable about technical aspects of live streaming/content creation
* Fluent in one or more European language (German, French or Spanish)
Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount
Job ID: TW9024
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit ****************************************** Applicants should apply via our internal or external career site.
US Pay Per Year
$55,900-$119,600 USD
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Auto-ApplyOnboarding Specialist
Roswell, GA jobs
At Ammacore, we are passionate about proving our clients Best-in-Class service. We work hard and we have fun but most importantly, we work as a team ensuring success to all.
Job Description
As the On-boarding Specialist you will be responsible for driving on-boarding success across several markets through direct channels and through our many partners, as well as build an excellent correspondence between the us and our fast growing user base of installation and service companies. To work in this position, you have to be interested in seeing our users succeed in their own businesses. This role requires a combination of knowledge of new web and mobile apps, solid English communication skills, both oral and written, and service-minded B2B customer on-boarding experience.
What you'll do
Identify and prioritize which users to on-board first.
Communicate with users from the start of on-boarding process to fully on-boarded.
Decrease the numbers of days it takes to on-board a new user.
Improve the success ratio of on-boarding process by handling blockers.
Train users on how to connect to systems and portals
Qualifications
Earns trust and lives up to verbal and written agreements.
Speaks and writes clearly and articulately without being overly talkative. Maintains this standard in all forms of written communication, including email.
Plans, organizes, schedules in an efficient, productive manner. Focuses on key priorities.
Acts without being told what to do. Brings new ideas to the company.
Moves quickly and takes a forceful stand without being overly abrasive.
Demonstrates ability to quickly and proficiently understand and absorb new information.
Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Does not let important details slip through the cracks.
Demonstrates tenacity and willingness to go the distance to get something done.
Lets other speak and seeks to understand their viewpoints.
Often solicits feedback and reacts calmly to criticism or negative feedback.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Kinetic Next Gen Specialist
Cornelia, GA jobs
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. ***************** **_________________________________________________________**
**About the Role:**
The Kinetic Next Gen Specialist handles inbound Care and Retention calls from Uniti's customers subscribed to Next Gen technology in a call center environment. The inbound calls are driven by a variety of different customer needs. The Next Gen Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns for our top priority customers. Kinetic is constantly expanding our broadband speed and product offerings and our Next Gen Specialists are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process.
Uniti places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment.
**_This position can be filled remotely in_** **_Dalton or Cornelia GA_** **_._**
**What You'll Do:**
+ Handles inbound calls in a call center environment on a variety of subjects from top tiered customers
+ Resolves customer inquiries, billing issues and product/service concerns from customers subscribed to fiber, fixed wireless and all Next Gen technology
+ Explain and sell products and services to new and existing customers
+ Ensure one call resolution and complaint resolution
+ Access and update customer accounts through computer-based systems with the customer on the phone
+ Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
+ Other duties as assigned
**Do You Have?**
+ Good telephone communication skills and customer interface ability
+ Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations
+ PC skills (Windows), 10-key and keyboarding skills
+ The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
+ Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
+ Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
**Minimum Requirements:**
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
**Physical Tasks** - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
**Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
**Equipment Used in Job Performance** : Computer, Printer, Telephone, Basic Office Supplies
**_________________________________________________________**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email ********************** as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Job Family** **Customer Service**
**Job Function** **Residential Call Center**
**Pay Type** **Hourly**
Easy ApplyOnboarding Specialist
Roswell, GA jobs
As the On-boarding Specialist you will be responsible for driving on-boarding success across several markets through direct channels and through our many partners, as well as build an excellent correspondence between the us and our fast growing user base of installation and service companies. To work in this position, you have to be interested in seeing our users succeed in their own businesses. This role requires a combination of knowledge of new web and mobile apps, solid English communication skills, both oral and written, and service-minded B2B customer on-boarding experience.
What you'll do
Identify and prioritize which users to on-board first.
Communicate with users from the start of on-boarding process to fully on-boarded.
Decrease the numbers of days it takes to on-board a new user.
Improve the success ratio of on-boarding process by handling blockers.
Train users on how to connect to systems and portals
Qualifications
Earns trust and lives up to verbal and written agreements.
Speaks and writes clearly and articulately without being overly talkative. Maintains this standard in all forms of written communication, including email.
Plans, organizes, schedules in an efficient, productive manner. Focuses on key priorities.
Acts without being told what to do. Brings new ideas to the company.
Moves quickly and takes a forceful stand without being overly abrasive.
Demonstrates ability to quickly and proficiently understand and absorb new information.
Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Does not let important details slip through the cracks.
Demonstrates tenacity and willingness to go the distance to get something done.
Lets other speak and seeks to understand their viewpoints.
Often solicits feedback and reacts calmly to criticism or negative feedback.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Kinetic Next Gen Specialist
Cornelia, GA jobs
About the Role: The Kinetic Next Gen Specialist handles inbound Care and Retention calls from Uniti's customers subscribed to Next Gen technology in a call center environment. The inbound calls are driven by a variety of different customer needs. The Next Gen Specialist is primarily responsible for resolving billing issues and questions, as well as product/service concerns for our top priority customers. Kinetic is constantly expanding our broadband speed and product offerings and our Next Gen Specialists are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process.
Uniti places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment.
This position can be filled remotely in Dalton or Cornelia GA.
What You'll Do:
Handles inbound calls in a call center environment on a variety of subjects from top tiered customers
Resolves customer inquiries, billing issues and product/service concerns from customers subscribed to fiber, fixed wireless and all Next Gen technology
Explain and sell products and services to new and existing customers
Ensure one call resolution and complaint resolution
Access and update customer accounts through computer-based systems with the customer on the phone
Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
Other duties as assigned
Do You Have?
Good telephone communication skills and customer interface ability
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations
PC skills (Windows), 10-key and keyboarding skills
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Ability to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
Ability to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.
Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies