Guest Services Associate jobs at FutureCare Health - 31 jobs
Remote Patient Service Agent
Anne Arundel Dermatology, P.A 4.1
Owings Mills, MD jobs
Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).
Pay rate: $18.00/hour (base) + potential earnings in monthly performance bonuses
This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.
Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.
As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.
Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.
Responsibilities
Responsibilities
Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.
Key responsibilities include:
Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
Schedule, reschedule, and confirm patient appointments accurately and efficiently
Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
Maintain strict compliance with HIPAA and patient privacy regulations
Communicate with patients using a professional, empathetic, and service-oriented approach
Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
Contribute positively to a fast-paced, team-oriented environment
Other duties assigned as deemed necessary by management.
Qualifications
Required Skills/Abilities:
Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
Strong customer service mindset with the ability to communicate calmly and empathetically
High attention to detail, including accurate written documentation and data entry
Ability to follow established workflows, scripts, and policies consistently
Comfort working in a high-volume, performance-driven call center environment
Demonstrated reliability, punctuality, and consistent attendance
Strong time-management skills and accountability in a remote setting
Ability to work independently while remaining responsive and engaged with a team
Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
Licensure/Certifications/Education
Education/Experience:
1-3 years of general customer database (CRM) experience.
College education (completed degree or relevant coursework).
1-3 years of call center experience
(preferred).
Experience with making outbound sales/service calls
(preferred).
1-5 years of experience within the healthcare industry
(preferred).
Bilingual
preferred
(Spanish)
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
$18 hourly Auto-Apply 8d ago
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Spa Sales and Guest Service Associate
Hand & Stone 4.1
Columbia, MD jobs
Benefits: * Childcare Discount * Contests * Bonus based on performance * Company parties * Competitive salary * Employee discounts * Flexible schedule * Free uniforms * Opportunity for advancement * Training & development Hand and Stone Massage and Facial Spa, located in Clarksville, Maryland is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.
What We Offer:
Set Schedules - Part Time- and Full-Time schedules with a mix of day, night and weekend shifts.
Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
* Contests - We give a friendly competition! Put your sales and customer service skills to the test!
* Career Growth -You have the potential for rapid promotions, including management roles, based on performance
.•Ongoing Training -We are ALWAYS learning and improving.
* Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional
* Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards?
How You Contribute to Success:
* Meet membership sales goals - This is a membership sales model. commission experience helpful but not necessary.
Build client and member relationships to educate on options tailored to their needs.
* Detailed knowledge of the menu of services -don't worry, we'll train you!
* Excellent customer service to members and guests
* Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
* Effectively communicate sales, promotions, and service options with clients
* Uphold spa cleanliness standards
* Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
* Answer phones, schedule appointments, and file documents
* Perform various other duties as assigned
Qualifications:
* High School Diploma or Equivalent
* 18 years old or older please
* Strong organization and attention to detail
* Team player with the ability to work independently with minimal supervision.
$27k-36k yearly est. 4d ago
Customer Care Associate
Welldoc Inc. 4.3
Columbia, MD jobs
Company and Culture
Welldoc , a digital health leader revolutionizing cardiometabolic care, is integrating personalized, real-time and actionable insights into the daily lives of individuals living with cardiometabolic conditions, enabling improved health and outcomes. Welldoc's comprehensive digital health platform provides AI-powered digital coaching across pre-diabetes, diabetes, hypertension, heart failure and weight and obesity management, with integrated mental wellbeing and sleep support. Welldoc's flagship product, BlueStar , is an FDA-cleared digital health solution that guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team. These capabilities are now integrated into the Welldoc platform, providing comprehensive and flexible support across conditions. Welldoc partners with health plans, health systems and employers with the goal of extending care, improving health and reducing costs. The company has achieved 11 510(k) clearances for diabetes functionality within its digital health platform, and an IP portfolio of 40+ patents for its advanced AI and first-in-class tech. With over 75 clinical publications, Welldoc has also built an extensive library of clinical research, including many publications focused on the value of combining CGM with AI-powered digital health solutions. Welldoc is a thought leader in the evolving world of AI powered digital health and has been showcased in prestigious conferences and publications, including South by Southwest, Wall Street Journal and the Economist. Welldoc has been named the “Best Overall Digital Health Company” by MedTech Breakthrough. The company recently received the 2024 Innovation Award and was a finalist for the AI Excellence Award from Business Intelligence Group.
For more information, visit ********************* Follow us on LinkedIn and Twitter.
At Welldoc, we are focused on transforming healthcare by creating an environment that fosters collaboration, learning, and innovation. We value the personalities and experiences of every one of our team members, giving everyone the opportunity to thrive as we make our mission a reality. Welldoc has been certified as a Great Place to Work for the last 3 years. If you are inspired by innovation and the power of cutting-edge science to help individuals live healthier lives, we would love to hear from you!
*Welldoc Diabetes and Welldoc Diabetes Rx is an FDA-cleared medical device, intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit **************** The other Welldoc App products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.
Job Purpose
The mobile health industry is one of the fastest growing sectors of healthcare, where medical devices, telecommunications, IT, and disease management intersect to deliver coordinated care and value in ways never before envisioned.
Responsibilities
** This is a contract position that will likely last three to four months with the possibility to extend for the right candidate.
As a Customer Care Associate, you will apply your expertise in best-in-class Customer Care experience to support users of Welldoc's products. You will be expected to help the Company deliver best-in-class quality customer service to both patients and healthcare providers in a friendly and compassionate way. In this role your responsibilities in this exciting role will include:
Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
Effectively utilizing various means of data collection, including but not limited to phone and online methods
Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
Identifying and reporting any product support and/or trends/delays to management
Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
Required Skills & Experience
Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
Experience providing product technical support in a call center environment preferred
Ability to proficiently use Microsoft Excel, Word and Gmail
Ability to communicate effectively both orally and in writing
Ability to build productive internal/external working relationships
Has a basic understanding of the pharmaceutical/medical device/digital health industry
Strong understanding of Mobile applications and devices
Strong interpersonal and customer service skills
Strong organizational skills; attention to detail
Experience working in a team-oriented, collaborative, fast-paced environment
Must be adaptive to be comfortable in a changing organizational dynamic
Positive, can-do attitude
Bi-lingual in English/Spanish preferred
WellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.
Required Education
High School Diploma or equivalent
Preferred: BA/BS degree in healthcare administration, business administration, information systems, IT related degree or Technical
Compensation
The anticipated salary range for this position is between $22-26/hour.
Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company's customers, with which you may be working in this role, and will at all times be administered all applicable laws.
Welldoc is an equal opportunity employer
and prohibits discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status
.
$22-26 hourly 12d ago
LVMG- Dining Services Associate- Part Time
Carroll Lutheran Village 3.5
Ellicott City, MD jobs
Join Our Team at Lutheran Village at Miller's Grant! We're currently seeking a dedicated Part-Time Dining ServicesAssociate to become part of our caring and mission-driven community. This position includes varied weekly and weekend hours and shifts and will get to support our Residents on campus!
At Miller's Grant we're more than just a workplace, we're a not-for-profit organization that puts people first. That means valuing every resident we serve and every team member who supports them. Here, your work is more than a job, it's a meaningful part of something bigger.
Apply Today and come see the Difference!
What You'll Do as a Dining ServicesAssociate at Lutheran Village at Miller's Grant:
Join and learn from a team of skilled expert culinarians
Provide a meaningful dining experience for our residents
Create interesting, innovative and healthy fare in one of our casual or formal dining options
Help in the preparation and service meals to our residents, staff and other visitors
Be part of a team of friendly hospitality professionals
Keep up to date with culinary trends and care training
What You'll Love About Lutheran Village at Miller's Grant and LSMMD:
Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
Our supportive, collaborative, and fun work environment.
Opportunities to learn and grow!
Competitive salary
Generous Vacation package
Contributions to a 403(b) Retirement Savings Plan.
Tuition Reimbursement and Scholarship Opportunities.
Paid Professional Development.
Use of our On-Site Fitness Center and Indoor Pool at No Cost.
E.O.E.
Qualifications
Qualifications:
Senior living experience a plus but not required
Great customer services skills
Interest in working as part of a team in a supportive, fun environment
$39k-57k yearly est. 11d ago
LVMG- Dining Services Associate- Clinical FT
Carroll Lutheran Village 3.5
Ellicott City, MD jobs
Join Our Team at Lutheran Village at Miller's Grant! We're currently seeking a dedicated Full- Time Dining ServicesAssociate- Clinical to become part of our caring and mission-driven community. This position is 6:30am-2:30pm with 5 days a week and every other weekend. This position will get to support our Residents on in our Skilled Nursing Healthcare Center and Assisted Living.
At Lutheran Village at Miller's Grant we're more than just a workplace, we're a not-for-profit organization that puts people first. That means valuing every resident we serve and every team member who supports them. Here, your work is more than a job, it's a meaningful part of something bigger.
Apply Today and come see the Difference!
What You'll Do as a Dining ServicesAssociate- Clinical at Lutheran Village at Miller's Grant:
Join and learn from a team of skilled expert culinarians
Provide a meaningful dining experience for our residents
Create interesting, innovative and healthy fare in one of our casual or formal dining options
Help in the preparation and service meals to our residents, staff and other visitors
Be part of a team of friendly hospitality professionals
Keep up to date with culinary trends and care training
What You'll Love About Lutheran Village at Miller's Grant and LSMMD:
Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
Our supportive, collaborative, and fun work environment.
Opportunities to learn and grow!
Competitive salary
Health, Dental & Vision
Generous Vacation package
Contributions to a 403(b) Retirement Savings Plan.
Tuition Reimbursement and Scholarship Opportunities.
Paid Professional Development.
Use of our On-Site Fitness Center and Indoor Pool at No Cost.
Qualifications
Qualifications:
Senior living experience a plus but not required
Great customer services skills
Interest in working as part of a team in a supportive, fun environment
Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.
LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.
Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.
$39k-57k yearly est. 11d ago
Dining Services Associate - Clinical PRN
Carroll Lutheran Village 3.5
Westminster, MD jobs
We currently have an exciting opportunity for Dining ServicesAssociate at Carroll Lutheran Village! This is an " as needed" position and can offer a flexible schedule.
What You'll Do as a Dining ServicesAssociate at Carroll Lutheran Village:
Join and learn from a team of skilled expert culinarians
Provide a meaningful dining experience for our residents
Create interesting, innovative and healthy fare in one of our casual or formal dining options
Help in the preparation and service meals to our residents, staff and other visitors
Be part of a team of friendly hospitality professionals
Keep up to date with culinary trends and care training
What You'll Love About Carroll Lutheran Village and LSMMD:
Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
Our supportive, collaborative, and fun work environment.
Opportunities to learn and grow!
Competitive salary
Tuition Reimbursement and Scholarship Opportunities.
Paid Professional Development.
Use of our On-Site Fitness Center and Indoor Pool at No Cost.
Qualifications
Why We Want You On Our Team - You'll Bring:
Great customer services skills
Interest in working as part of a team in a supportive, fun environment
E.O.E
$39k-56k yearly est. 11d ago
Dining Services Associate - Clinical PT
Carroll Lutheran Village 3.5
Westminster, MD jobs
Join Our Team at Carroll Lutheran Village! We're currently seeking a dedicated Part-Time Dining ServicesAssociate- Clinical to become part of our caring and mission-driven community. This position is 3:00pm-7:00pm with varied weekdays and weekend availability. This position will get to support our Residents on in our Skilled Nursing Healthcare Center and Assisted Living.
At Carroll Lutheran Village we're more than just a workplace, we're a not-for-profit organization that puts people first. That means valuing every resident we serve and every team member who supports them. Here, your work is more than a job, it's a meaningful part of something bigger.
Apply Today and come see the Difference!
What You'll Do as a Dining ServicesAssociate- Clinical at Carroll Lutheran Village:
Join and learn from a team of skilled expert culinarians
Provide a meaningful dining experience for our residents
Create interesting, innovative and healthy fare in one of our casual or formal dining options
Help in the preparation and service meals to our residents, staff and other visitors
Be part of a team of friendly hospitality professionals
Keep up to date with culinary trends and care training
What You'll Love About Caroll Lutheran Village and LSMMD:
Exciting things are happening at LSMMD! We're a dynamic and growing organization with a bright future!
Our supportive, collaborative, and fun work environment.
Opportunities to learn and grow!
Competitive salary
Generous Vacation package
Contributions to a 403(b) Retirement Savings Plan.
Tuition Reimbursement and Scholarship Opportunities.
Paid Professional Development.
Use of our On-Site Fitness Center and Indoor Pool at No Cost.
Qualifications
What You'll Need:
Senior living experience a plus but not required
Great customer services skills
Interest in working as part of a team in a supportive, fun environment
Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.
LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.
Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.
$39k-56k yearly est. 11d ago
Service Desk
Planet Fitness 4.1
Greenbelt, MD jobs
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
Positive and professional environment where our brand promise is “Judgement Free Zone”
Growth Opportunities: over 90% of our management team started as an entry level team member
Competitive pay
401K Retirement Fund (Annual discretionary employer match up to 6%)
Regular involvement in community outreach events
Free employee Black Card Membership
Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
Greet all members and guests upon arrival and say goodbye upon departure;
Monitor club access to both members and non-members;
Answer questions and handle member and guest complaints;
Answer phone calls and provide information to prospects;
Give tours to prospective members;
Sell memberships, write agreements, and enter new members into database;
Operate Point-of-Sale system and collect balances on past due accounts;
Organize and maintain customer service front desk;
Schedule appointments for fitness training sessions;
Complete the Club Walk-Around every 20 minutes and complete checklists;
Answer questions and give guidance to new employees;
Perform beginning of shift and end of shift procedures;
Perform club housekeeping including, but not limited to:
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
Dusting where and when necessary including vents;
Wiping tile, walls, and doors;
Vacuuming and mopping floors;
Replenishing toilet paper and soap;
Emptying trash cans; and,
Maintaining organization of cleaning closet.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
Perform all other duties as assigned or required.
Education & Experience
High School Diploma or G.E.D. preferred;
Previous customer service and/or sales experience preferred;
Previous cleaning/maintenance experience preferred; and,
Basic computer literacy.
Skills and Abilities
Excellent phone, communication, and interpersonal skills;
Understand and be able to communicate the Judgment Free Zone concept;
Accuracy with numbers;
Ability to follow directions;
Ability to work well independently and with others;
Positive attitude and willingness to help others;
Ability to maintain composure in difficult situations; and,
Ability to recognize and learn from mistakes.
Physical Environment & Requirements
Primarily indoor environment with normal exposure to light, sound, heat, and cold;
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
Must be able to operate equipment such as vacuums and floor scrubbers;
Exposure to standard cleaning fluids and chemicals;
Must be able to recognize, identify, and judge behavior within environment; and,
Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
$23k-32k yearly est. 11d ago
Service Desk Overnight
Planet Fitness 4.1
Ellicott City, MD jobs
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
Positive and professional environment where our brand promise is “Judgement Free Zone”
Growth Opportunities: over 90% of our management team started as an entry level team member
Competitive pay
401K Retirement Fund (Annual discretionary employer match up to 6%)
Regular involvement in community outreach events
Free employee Black Card Membership
Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
Greet all members and guests upon arrival and say goodbye upon departure;
Monitor club access to both members and non-members;
Answer questions and handle member and guest complaints;
Answer phone calls and provide information to prospects;
Give tours to prospective members;
Sell memberships, write agreements, and enter new members into database;
Operate Point-of-Sale system and collect balances on past due accounts;
Organize and maintain customer service front desk;
Schedule appointments for fitness training sessions;
Complete the Club Walk-Around every 20 minutes and complete checklists;
Answer questions and give guidance to new employees;
Perform beginning of shift and end of shift procedures;
Perform club housekeeping including, but not limited to:
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
Dusting where and when necessary including vents;
Wiping tile, walls, and doors;
Vacuuming and mopping floors;
Replenishing toilet paper and soap;
Emptying trash cans; and,
Maintaining organization of cleaning closet.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
Perform all other duties as assigned or required.
Education & Experience
High School Diploma or G.E.D. preferred;
Previous customer service and/or sales experience preferred;
Previous cleaning/maintenance experience preferred; and,
Basic computer literacy.
Skills and Abilities
Excellent phone, communication, and interpersonal skills;
Understand and be able to communicate the Judgment Free Zone concept;
Accuracy with numbers;
Ability to follow directions;
Ability to work well independently and with others;
Positive attitude and willingness to help others;
Ability to maintain composure in difficult situations; and,
Ability to recognize and learn from mistakes.
Physical Environment & Requirements
Primarily indoor environment with normal exposure to light, sound, heat, and cold;
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
Must be able to operate equipment such as vacuums and floor scrubbers;
Exposure to standard cleaning fluids and chemicals;
Must be able to recognize, identify, and judge behavior within environment; and,
Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
$23k-32k yearly est. 11d ago
Service Associate - Night
EŌS Fitness 3.9
Maryland jobs
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Overnight ServiceAssociate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Overnight ServiceAssociate will handle member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Overnight Associate's remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options.
Address member inquiries, concerns, and complaints promptly and professionally.
Check-in members and guests using the gym's management system.
Oversee and manage check-in alerts and notifications.
Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Process payments for memberships, classes, and retail items.
Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.
Qualifications:
Previous experience in customer service or front desk role.
Experience or strong interest in the fitness industry is a plus
Excellent interpersonal skills with a customer-focused attitude.
Ability to multitask and handle a fast-paced environment.
Proficiency in MS Office and familiarity with gym management software.
Strong organizational and problem-solving skills.
Must be able to work overnight hours - 10pm - 6am but may vary on business needs.
And, of course, someone who embraces our Core Values!
Requirements:
CPR certification required within 30 days of hire.
Must attend all mandatory company trainings withing 30 days of employment.
Follow all current company policies and standard operating procedures, which may be updated or changed over time.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs.
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
Hourly Pay Range
$14 - $15 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$14-15 hourly Auto-Apply 14d ago
Environmental Service Associate FT 2P-10:30PM
Greater Baltimore Medical Center 4.5
Towson, MD jobs
Under direct supervision, maintains an assigned area of the hospital in a sanitary and orderly condition in accordance with departmental and regulatory agency policies, procedures and standards. Skills: Ability to work well under time constraints and to work effectively as a team member.
Ability to courteously greet and exchange information with patients, visitors and staff while performing housekeeping tasks.
Patient & Workplace Safety:
* Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
Patient Population:
* Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Principal Duties and Responsibilities:
* Assembles necessary cleaning supplies and equipment; loads utility cart and transports same to works areas after receiving instructions as to area and specific work assignment.
* Cleans assigned areas by performing a variety of housekeeping duties. Duties include, but not limited to; cleaning, sweeping, mopping, vacuuming, washing, polishing, etc. Inspects area upon completion of cleaning to ensure appropriate levels of cleanliness have been achieved.
* Prepares cleaning solutions according to written instructions on label.
* Performs routine discharge room cleaning per established guidelines and protocols in established time frames including removing soiled linen from discharge rooms and remakes beds with fresh linen in prescribed manner.
* Notifies team leader of needed maintenance repairs in assigned.
* Cleans and stores equipment regularly in porter closet or assigned storage area.
* Logs on and off Interserv per GBMC policy. Log tasks on Interserv per policy.
Pay Range
$15.00 - $20.00
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
$15-20 hourly Auto-Apply 60d+ ago
Service Associate
EŌS Fitness 3.9
Maryland jobs
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our ServiceAssociate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The ServiceAssociate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our ServiceAssociate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options.
Address member inquiries, concerns, and complaints promptly and professionally.
Check-in members and guests using the gym's management system.
Oversee and manage check-in alerts and notifications.
Ensure the front desk area is clean, organized, and stocked with necessary supplies.
Process payments for memberships, classes, and retail items.
Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.
Qualifications:
Previous experience in customer service or front desk role.
Experience or strong interest in the fitness industry is a plus
Excellent interpersonal skills with a customer-focused attitude.
Ability to multitask and handle a fast-paced environment.
Proficiency in MS Office and familiarity with gym management software.
Strong organizational and problem-solving skills.
Flexibility to work evenings, weekends, and holidays as required.
And, of course, someone who embraces our Core Values!
Requirements:
CPR certification required within 30 days of hire.
Must attend all mandatory company trainings withing 30 days of employment.
Follow all current company policies and standard operating procedures, which may be updated or changed over time.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs.
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
Hourly Pay Range
$13 - $14 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$13-14 hourly Auto-Apply 14d ago
Environmental Services Associate
Brooke Grove Retirement Village 4.3
Ashton-Sandy Spring, MD jobs
Job Description
Environmental ServicesAssociate
Part Time | Every Other Saturday and Sunday 7am - 3:30pm
**Pay Rate up to $18/hour**
Our mission is to "Touch People's Lives", and to us, it is more than a mission, it is a way of life!
At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!
We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.
Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.
Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:
Two comprehensive Medical coverage plans, as well as Dental and Vision
Life Insurance
Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance
Flexible Spending Accounts
403(b) Retirement Plan
Paid Sick, Vacation, and Holiday Time
Direct Deposit
Tuition Reimbursement
Benefit eligibility dependent on employment status and specific benefit offering
Responsibilities of an Environmental ServicesAssociate:
Responsible for daily assigned area of duty, which may include any occupied and discharge/transfer cleaning of patient rooms or patient areas, the cleaning and disinfection of resident homes, the cleaning of medical equipment as assigned, support in laundry/linen services, and any other common areas of assignment.
Performs duties while demonstrating working knowledge of the health care cleaning and disinfecting principles and requirements, proper and safe chemical use, equipment handling, and labor saving products for all items within the healthcare environment for which tasked with servicing.
Adheres to all organization safety, risk management and infection control guidelines and standards while promoting a culture of safety.
Actively participates in departmental performance improvement initiatives, including but not limited to initiatives to improve patient experience and cleanliness metrics.
Maintains cleaning cart(s), supplies and equipment evidence by properly stocking and restocking environmental services cart in a neat and orderly fashion.
Removes waste and transports to appropriate disposal area while identifying proper waste streams handling (i.e. regulated medical, recycle, solid, and hazardous).
Follows all infection prevention practices (i.e. proper cleaning and disinfection protocols and process, hand hygiene, standard & isolation precautions, as well as proper donning of personal protective equipment (PPE).
Recognizes and adheres to patient privacy requirements (HIPPA).
Requirements of an Environmental ServicesAssociate:
High school diploma or GED preferred.
Health care support services and/or environmental services, hospitality or related field preferred.
Can demonstrate effective use of computers and/or mobile devices for daily job performance activities.
Ability to read/write English at 6th - 9th grade level preferred.
Respectfully listens to viewpoints and ideas of others.
Ability to communicate orally or in writing openly and candidly, creates an environment where co-workers and team members reciprocate in kind.
Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.
$18 hourly 22d ago
Environmental Services Associate
Brooke Grove Retirement Village 4.3
Ashton-Sandy Spring, MD jobs
Job Description
Environmental ServicesAssociate
PRN
**Pay Rate up to $18/hour**
Our mission is to "Touch People's Lives", and to us, it is more than a mission, it is a way of life!
At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!
We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.
Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.
Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:
Two comprehensive Medical coverage plans, as well as Dental and Vision
Life Insurance
Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance
Flexible Spending Accounts
403(b) Retirement Plan
Paid Sick, Vacation, and Holiday Time
Direct Deposit
Tuition Reimbursement
Responsibilities of an Environmental ServicesAssociate:
Responsible for daily assigned area of duty, which may include any occupied and discharge/transfer cleaning of patient rooms or patient areas, the cleaning and disinfection of resident homes, the cleaning of medical equipment as assigned, support in laundry/linen services, and any other common areas of assignment.
Performs duties while demonstrating working knowledge of the health care cleaning and disinfecting principles and requirements, proper and safe chemical use, equipment handling, and labor saving products for all items within the healthcare environment for which tasked with servicing.
Adheres to all organization safety, risk management and infection control guidelines and standards while promoting a culture of safety.
Actively participates in departmental performance improvement initiatives, including but not limited to initiatives to improve patient experience and cleanliness metrics.
Maintains cleaning cart(s), supplies and equipment evidence by properly stocking and restocking environmental services cart in a neat and orderly fashion.
Removes waste and transports to appropriate disposal area while identifying proper waste streams handling (i.e. regulated medical, recycle, solid, and hazardous).
Follows all infection prevention practices (i.e. proper cleaning and disinfection protocols and process, hand hygiene, standard & isolation precautions, as well as proper donning of personal protective equipment (PPE).
Recognizes and adheres to patient privacy requirements (HIPPA).
Requirements of an Environmental ServicesAssociate:
High school diploma or GED preferred.
Health care support services and/or environmental services, hospitality or related field preferred.
Can demonstrate effective use of computers and/or mobile devices for daily job performance activities.
Ability to read/write English at 6th - 9th grade level preferred.
Respectfully listens to viewpoints and ideas of others.
Ability to communicate orally or in writing openly and candidly, creates an environment where co-workers and team members reciprocate in kind.
Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.
$18 hourly 7d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Baltimore, MD jobs
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$31k-38k yearly est. 4d ago
Customer Service Agent
Maximus Global Services 4.3
Baltimore, MD jobs
Summary/Objective
Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer
service and communication skills. Ensure the safety of property and people.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning
and assignment for the day.
2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring
that all security procedures are met. Agent will take passenger through customs and baggage claim to
the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call
supervisor and return wheelchair to its initial position.
3. Provide security at different areas (only in the stations where the services are provided).
1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass,
ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and
ensuring that the gate is correct. Agent must also check that each passenger is carrying the
appropriate amount of baggage per the airline. Agent must ensure that any airport employee
passing the checkpoint must show a valid ID.
2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee
will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by
a contracted company, not the employee). Employees must ensure that all bags are accounted
for.
3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their
employee ID and stand by the door of the airplane and constantly watch both doors to ensure
that no person without a valid airport ID enters the jet bridge or airplane. Employee will also
X
count each cleaner and scan them with the security wand. Employee will fill out a form detailing
the cleaner count, arrival time of airplane and airplane pushback time.
4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag
room, counting each bag as they are placed onto the airplane. Agent must ensure that there are
no questionable items placed onto the airplane, and that all bags are accounted for. Agents
must also ensure that no person (besides ramp workers) are allowed past the airplane
perimeter.
4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service
agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage
belt. Will make sure no bags are left behind at the counter.
5. Prevents losses and damage by reporting irregularities
Competencies
1. Teamwork Orientation
2. Stress Management
3. Ethical Conduct
4. Good Communication
5. Customer Service
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates at an airport setting and/or outside weather conditions.
Physical Demands
This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces
(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.
The employee occasionally lift and/or move up to 70 pounds.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with
different shifts (service provided to customers is 24/7).
Travel
No travel is expected for this position.
Required Education and Experience
1. High school diploma or GED.
Additional Eligibility Qualifications
1. Must exhibit exceptional customer service and communication skills, both verbal and written
2. As a condition of employment, employee must successfully complete a background investigation and a
post-offer/pre-employment drug/alcohol test
3. Must be able to read, write and speak English and/or Spanish.
4. Maintain a relationship with both employees and clients
5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the
general public in a professional and effective manner; must be able to use initiative and independent
judgment within established guidelines
6. Must be able to read and understand all operating and airport procedures and instructions.
7. Must be able to handle pressure of working with high volume general public (constantly to occasionally
depending on assignment)
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.
$26k-33k yearly est. Auto-Apply 7d ago
Client Services Associate - Home Health
Bayada Home Health Care 4.5
Columbia, MD jobs
Now Hiring: Client ServicesAssociate - Columbia, MD
Start your career in a thriving industry where your work truly matters.
BAYADA Home Health Care is seeking a Client ServicesAssociate for our Columbia, MD Home Health office. If you're motivated, people-focused, and eager to build a meaningful career in a growing field, this could be the perfect opportunity for you.
At BAYADA, we believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability. As a Client ServicesAssociate, you'll gain hands-on experience in client coordination, recruitment, and caseload management-all while learning the foundational skills to advance into a Client Services Manager role.
What You'll Do:
Support the office manager in delivering and coordinating client care services
Lead and support field staff while building lasting relationships with clients, referral sources, and community partners
Take part in scheduling and staffing, ensuring timely care and excellent service
Monitor key performance metrics such as caseload growth, gross margin, and staffing efficiency
What We're Looking For:
Bachelor's degree (health care or home care experience is a plus)
Proven interpersonal and organizational skills
Motivation to grow within the company
Strong computer skills, especially with phone outreach, scheduling, and data entry
Why BAYADA?
We offer a full benefits package, including:
Medical, dental, and vision coverage
Paid holidays, vacation, and sick time
Employer-paid life insurance
401(k) with company match
Direct deposit and employee assistance program
BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program.
Base Salary: $47-48k / year depending on qualifications
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
$47k-48k yearly Auto-Apply 29d ago
Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Planned Parenthood of Maryland 4.4
Baltimore, MD jobs
Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality. Why Join us? As a Call Center Associate (CSA) with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, clinic managers and business office staff. If you want to be a part of a passionate and diverse group - we are looking for you!
Job Description: Under the direct supervision of the Call Center Manager, the Call Center Associate (CSA) is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Maryland (PPM) services, payment options, insurances, hours, locations, and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPM productivity and customer service standards. This position is a Hybrid role: 2-weeks onsite training, 1-week onsite orientation, and at least 1 day per month in office. Full-time hours: M-F from 8:30am-5:00pm
Pay Rate: $16-$18 per hour Overview of Job Duties:
All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPM's Manual of Medical Standards and Guidelines, PPM policies and procedures, and State and Federal regulatory requirements.
Demonstrate proficiency in use of telephone system and insurance verification processes.
Answer phones for multiple sites in a timely, consistent, customer-friendly manner, responding to client requests and inquiries.
Manage high volume of calls daily and prioritize any required follow-though.
Respond to callers' basic questions and resolve issues using agency resources in accordance with PPM protocol.
Transfer calls to appropriate staff and/or departments as well as take messages as indicated by protocol.
Schedule appointments in Epic system according to PPM protocol and demonstrate knowledge of PPM protocols and services to provide basic assessment for the purpose of scheduling visits.
Collect insurance information as appropriate, and ensure patients are aware of estimated financial responsibility at the time of scheduling. Responsible for the timely verification and authorization of insurance for patients by phone or online.
Resolves any issues with coverage and escalates complicated issues to a supervisor.
Clearly documents benefit information in Epic and communicates this information to health center staff.
Provides accurate financial counseling for patients regarding their estimated cost of services before the patient arrives for their appointment. Instruct clients on all information/documents that are needed to be brought to their appointment. Respond effectively and appropriately to patients with difficult situations that require further attention in accordance with PPM protocol.
Perform data entry into Epic for patient demographic information, fee assessment, insurance/pharmacy information and visit information as appropriate.
Work as part of medical services team to meet established productivity standards for patient numbers, quality, and customer service. Meet productivity standards specific to call center.
Assist in identifying issues and trends and make recommendations to help improve overall customer service experience. Participate in training sessions, including computer-assisted learning, as required.
Customer Service:
Demonstrates PPM customer service standards.
Demonstrates social perceptiveness and being service-oriented.
Demonstrates a cooperative and courteous attitude.
Demonstrates excellent written and verbal and phone communication skills.
Education and Experience:
High school diploma or equivalent required.
One year of work experience in an out-patient clinical setting or a healthcare setting performing back or front office medical assistant duties required.
Ability to read, write, and speak English fluently required.
Ability to read, write, and speak Spanish fluently required.
Experience working in Epic is highly preferred.
Benefits:
Medical, Dental, and Vision insurance.
Flexible Spending Account.
Life, AD&D Insurance.
Short-Term and Long-Term Disability.
Paid Time Off (PTO) and Paid Holidays.
Employee Assistance Program.
401(k) Retirement Plan.
$16 - $18 an hour Equal Opportunity Statement: Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training. Applicants must pass Criminal Background Screening and the Right to Work in the United States. PPM Requires COVID-19 Vaccination as part of Employment.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$16-18 hourly Auto-Apply 15d ago
Food Service Team Member - Utility/Dishwasher Team Member - Part Time with Benefits
Frederick Memorial Healthcare System 4.4
Frederick, MD jobs
Part Time, 8 Hour Shifts between 5:30a - 8:00p, E/O Weekend) Rotating Holidays Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.
Example of Essential Functions:
* Performs Dishroom Duties.
* Washes, rinses and sanitizes pots and pans.
* Changes water as necessary in dish machine and pot skin.
* Scrapes, loads and unloads dishes from dish machine.
* Maintains overall cleanliness and sanitation in dishroom. Including tables, wall, floor, conveyor belt, shelves, and drains.
* Safely and sanitarily disassembles and thoroughly cleans all inner components of, and the inside of the machine daily for routine cleaning and assembles at start of shift.
* Delimes dish machine on a weekly basis as assigned.
* Maintains all departmental soap and paper towel dispenser with soap and towels daily.
* Cleans and sanitizes inside of patient meals delivery cars daily.
* Record Keeping.
* Dish machine temperatures recorded at all three meals daily.
* Pot sanitizer log filled out 3X per day.
* Reports any unsafe conditions to manager and/or POM as necessary.
* Waste Management.
* Disposes of trash within kitchen and cafeteria in a timely and neat manner.
* Utilizes cardboard recycling compacter/breaks down boxes.
* Trash carts and cans are cleaned and sanitized daily or as needed.
* Transport used grease from kitchen to exterior barrels and maintains high level of cleanliness in area.
* Floor Care.
* Floor is thoroughly swept each shift per assigned area including behind and under tables and equipment, storerooms and walk-ins.
* Mops flor thoroughly with clean water, changes water as necessary.
* Places Wet Floor signs as needed.
* Project Cleaning.
* Complete assignments completely with minimal supervision.
* Other.
* Uses Chemical safely per manufacturer's guidelines.
* Use proper chemical for specific task.
* Completes other Duties as assigned.
Required Knowledge, Skills and Abilities:
* Job training provided.
* Ability to operate simple equipment without supervision such as compactor and dish machine.
* Must be able to stand for extended periods of time.
* Bend and lift for majority of day to include pulling trash, sweeping, and mopping of floors.
* Loading and unloading dish machine.
* Ability to work in noisy environment whit exposure to hot temperatures and noise in dish room area.
* Demonstrated organization skills.
* Attention to detail, with the ability to produce accurate work.
* Excellent written and oral communication skills in order to effectively interact whit employees, managers and outside including patients.
Minimum Education, Training, and Experience Required:
* Prefer High School Diploma or equivalent.
* Previous Food Service experience helpful but not required: on the job training provided.
Patient Contact
Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups.
__ Performance of job does not require patient contact
Physical Demands:
Medium-Heavy Work - Lifting up to 75 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 35 pounds while walking. Pushing or pulling up to 115 pounds infrequently or greater than 115 pounds occasionally (no more than once per hour).
Ergonomic Risk Factors:
Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.
Forceful Exertion: The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools. The amount of force depends on the type of grip, the weight of an object or person, body posture, the type of activity and the duration of the task.
Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.
Contact Stress: Pressing the body hard on sharp edges can result in placing too much pressure on nerves, tendons, and blood vessels. For example, using the palm of your hand to hit or stick objects can increase risk of musculoskeletal disorders.
Working Conditions:
* Bloodborne Pathogens Exposure Risk: Category C - NO exposure to blood or body fluids.
Reporting Relationship:
Reporting to the Food Production Manager. Receives oversight and direction from the Clinical, Patient Services and Retail Managers as well as the Director, Food and Nutrition.
Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
Hourly Range: $16.39-19.54
Food and Nutrition
Part-time - 40 hours bi-weekly
8 hour shifts between 5:30a - 8:00p
Every other Weekend and Rotating Holidays
$16.4-19.5 hourly 13d ago
Food Service Team Member (Utility Team Member)
Frederick Memorial Healthcare System 4.4
Frederick, MD jobs
Ability to properly operate a dish machine, follow instructions, take pride in cleanliness, and work well with others.