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Gallery host skills for your resume and career
15 gallery host skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exceptional customer service to hotel guests, building rapport with each customer while having interaction/socialization with them.
- Provided responsive customer service and resolved customer issues quickly and efficiently.
2. Hotel Guests
- Provided outstanding and efficient service to hotel guests as they checked in to their rooms.
- Set up and service daily complimentary breakfast for hotel guest.
3. Guest Service
- Maintained and organized daily breakfast service, including inventory management, food preparation and guest services.
- Developed and shared best practices across the hotel, including implementing better Housekeeping standards, guest service procedures.
4. Reservations
- Sharpened check in/out and reservations management skills - Improved customer relation skills - Learned dispute resolution - Facilitated setup for group events
- Front desk management/Assist sales manager with wedding and business reservations.
5. Host Stand
- Maintain inventory control of Gallery Host Stand supplies and kitchen supplies.
- Attend to the Gallery host stand, the Bakery Caf , Starbucks, the Guest Kitchen, and the e-room.
6. Quality Guest
- Demonstrated expertise in providing and ensuring high quality guest relations.
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- Front Desk Associate* Ensuring guest satisfaction* Guest reservation management* Responsible for dining and bar area
- Worked toward increasing departmental and overall guest satisfaction.
8. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Trained in Point of Sales(POS) Systems; OPERA and Multi-Systems Incorporated(MSI)
- Operated a POS system to itemize and complete an average number of 65 customer purchases.
9. Wine
- Operate cash register for our beer and wine bar and prepare made-to-order meals.
- Performed breakfast preparation and daily beer and wine services for all in-house guests.
10. Hotel Services
Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.
- Answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Communicated hotel services and promotions both in person and via phone inquiries.
11. Inviting Environment
- Provide a welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
- Conduct property tours timely to ensure a clean, comfortable and inviting environment.
12. Cleanliness
- Provided the opportunity to work as House person, who was responsible for the overall cleanliness of the facility.
- Maintained order and cleanliness of the front desk area.
13. Cash Handling
- Manage cash bank and cash handling according to company policy.
- Cash handling, bar tending, computer skills.
14. Service Recovery
- Use service recovery skills, and follow up with guest to maintain relationships.
15. Guest Rooms
A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.
- Assisted in opening the hotel which included construction clean-up, unloading trucks, building furniture and preparing guest rooms.
- Served food in guest rooms upon request, ensured a positive in-room dining experience.
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List of gallery host skills to add to your resume
The most important skills for a gallery host resume and required skills for a gallery host to have include:
- Customer Service
- Hotel Guests
- Guest Service
- Reservations
- Host Stand
- Quality Guest
- Guest Satisfaction
- POS
- Wine
- Hotel Services
- Inviting Environment
- Cleanliness
- Cash Handling
- Service Recovery
- Guest Rooms
- Guest Relations
- Guest Complaints
- Hotel Shuttle
- Property Tours
- Food Products
- Presentation Standards
- Food Orders
- Hyatt
- Guest Registration
- VIP
- Bartending
- Night Audit
- Visitor Inquiries
- Guest Issues
- Local Attractions
- Food Preparation
- Telephone Calls
- Room Availability
- Hotel Operations
- Credit Card Transactions
- Guest Accounts
- Alcoholic Beverages
- Guest Comments
- Greeting Guests
- Customer Complaints
- Bartend
- BEO
- Citrix
Updated January 8, 2025
