Gallery Host Skills
Top Gallery Host Skills
Below we've compiled a list of the most important skills for a gallery host. We ranked the top skills based on the percentage of gallery host resumes they appeared on. For example, 23.8% of gallery host resumes contained guest service as a skill. Let's find out what skills a gallery host actually needs in order to be successful in the workplace.
- Guest Service, 23.8%
- Hotel Services, 18.4%
- Customer Service, 17.5%
- Host Stand, 7.8%
- Efficient Service, 4.8%
- Other Skills, 27.7%
1. Guest Service
high Demand- Maintained and organized daily breakfast service, including inventory management, food preparation and guest services.
- Developed and shared best practices across the hotel, including implementing better Housekeeping standards, guest service procedures.
- Managed front desk tasks and guest service for a 122 - room property select service.
- Contributed to the hotel's commitment to high quality guest service and teamwork.
- Handled guest service call center including communicating tasks to various departments.
- Manage all guest service opportunities and prepare guest amenities.
- Lead contact for guest service concerns.
- Handled hotel business such as shuttle service, check ins, guest services, food preparation, and Starbucks barista service.
- Maintain clean and organized work area Contribute to the hotel's commitment to high quality guest service.
- Represent Hyatt's commitment to high quality guest service by reinforcing high standards of excellence.
- Job Description: Responsible for increasing and maintaining the guest service standards of the hotel.
- Maintain highest standards of guest service for a high occupancy hotel.
- Check guest in and provide wonderful guest service Maintain order in a fast pace environment Provide anything the guest might want
- State certified Bartender Guest service agent Operating POS systems Housekeeping supervisor adhering to company standards
- Front desk coordination * Guest services assistance * Concierge assistance * Telephone inquiries * Manage office supplies in front office
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2. Hotel Services
high Demand- Answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Provide customer service to guest, as do I assist them with various hotel services.
- Communicated hotel services and promotions both in person and via phone inquiries.
- Inform guests of hotel services, features, and room amenties.
- Coordinate all guest request,inform guest of hotel services.
- Coordinate all guest request, informs guest of hotel services, features and room amenities.
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3. Customer Service
high Demand- Provided exceptional customer service to hotel guests, building rapport with each customer while having interaction/socialization with them.
- Provided responsive customer service and resolved customer issues quickly and efficiently.
- Received customer commendation for exhibiting strong customer service.
- Facilitated the reservation and reception of hotel guests daily with my front desk team in order to provide exemplary customer service.
- Received perfect scores in yearly customer service inspection as well as secret shopper phone call for reservations.
- Resolve customer service issues or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Provide direct and indirect customer service to guests whether it is in person or through the telephone.
- Provided quality customer service and hospitality to all guests in all aspects of Front Office operations.
- Trained new employees Skills Used customer service, problem solving, multitasking in a busy environment,
- Provided excellent customer service and administrative support for a museum with over 150,000 visitors a year.
- Assisted guests at check-in and check-out in addition to any and all customer service inquiries.
- Check people in and out of the hotel while providing friendly customer service.
- Oversee customer service issues and help find an optimal solution to the problem.
- Provided a high level of Customer Service through casual conversation during all interactions.
- Provide customer service to ensure the guests' hotel stays were exceptional.
- Front Desk/Night Audit - Customer Service; Checking in and out guest.
- Provided excellent customer service to guests with any requests during their stay.
- Provided each guest with exceptional customer service to ensure complete guest satisfaction.
- Increased hotel revenue, profits and market share through superior customer service.
- Provide excellent customer service to the guests of this 124 room hotel.
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4. Host Stand
high Demand- Maintain inventory control of Gallery Host Stand supplies and kitchen supplies.
- Attend to the Gallery host stand, the Bakery Caf , Starbucks, the Guest Kitchen, and the e-room.
- Maintain the Host Stand, Bakery Caf , Guest Kitchen, E-room, and the TV den.
- Coordinate the host stand, manage 3+ hosts, all shifts running efficiently and smoothly.
- Clean, organizes and stocks menus at host area.
- Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
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5. Efficient Service
high Demand- Provided outstanding and efficient service to hotel guests as they checked in to their rooms.
- Developed reputation as an efficient service provider with high levels of accuracy.
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6. POS
high Demand- Trained in Point of Sales(POS) Systems; OPERA and Multi-Systems Incorporated(MSI)
- Operated a POS system to itemize and complete an average number of 65 customer purchases.
- Operated place point POS system Sign Customers up for rewards/loyalty card and Credit Card
- Maintained guest records on multiple POs.
- Used multiple computer programs such as winPM, Citrix/Reserve, POS, and Microsoft Excel.
- Worked with OPERA PMS Daily shift paper work Worked with MICROS POS
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7. Special Requests
high Demand- Accommodate any special requests from guests and resolve guest complaint with immediate attention and problem solving skills.
- Examined the day's reservation for correct date, type of room reserved and any special request.
- Review room availability status, room blocks, upgrades and special requests daily for guest satisfaction.
- Coordinate with housekeeping Manager to ensure guests special requests are handled promptly.
- Assisted 75-200 guests with check-in and special requests daily *Assured guest satisfaction by follow-up subsequent to check-in
- Contacted housekeeping or maintenance staff when guests reported problems .Assisted guests with any special requests during their visits.
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8. Inviting Environment
high Demand- Provide a welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
- Conduct property tours timely to ensure a clean, comfortable and inviting environment.
- Maintain a clean, comfortable, and inviting environment of the Gallery.
- Maintain a clean, comfortable, and inviting environment
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9. Common Areas
high Demand- Clean and maintain lobby and common areas, such as restocking supplies.
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10. Guest Rooms
high Demand- Served food in guest rooms upon request, ensured a positive in-room dining experience.
- Inspected guest rooms after housekeeping to ensure they were ready to be occupied.
- Hand deliver newspapers and check out receipts to over 50 guest rooms.
- Welcome guests and assign guest rooms Verify the identification and payment method of each guest.
- Assisted the director of sales with booking meetings and selling guest rooms to generate revenue through corporate and local accounts.
- Participated in weekly inspections to ensure that guest rooms were up to par, and ready to be sold.
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Find which skills are in demand
Jobs With Trending Skills
11. Service Recovery
high Demand- Use service recovery skills, and follow up with guest to maintain relationships.
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12. Clear Communication
high Demand- Conduct daily huddles to ensure clear communication on events and activities involving the hotel.
- Conduct huddles to ensure clear communication of the day's events to all gallery host.
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13. Food Preparation
high Demand- Assisted staff with food preparation and clean up.
- Cook Cleaned food preparation areas, cooking surfaces, and utensils.
- Assist with food preparation and delivery so that customers receive their orders accurately and expediently.
- Line Cook Responsibilities include cooking/food preparation and clean up
- Station Attendant- Food preparation- Cashier- Clean cooking stations
- Assist with day-of event preparations, including decorations, food preparation and other light set-up.
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14. Front Desk Operations
average Demand- Managed front desk operations by making and confirming reservations.
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15. Property Tours
average Demand- Conduct property tours for new hires and clients to assistant the Sales department.
- Answer phones, lead property tours for potential sales and booking leads.
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16. Sales Department
average Demand- Open communicator with sales department identifying new potential business and with implementation of rooming lists and group arrivals.
- Gather information about future events for the sales department and deliver them to the proper sales coordinator.
- Assisted Sales Department with inputting group bookings and large group blocks.
- Assisted sales department with booking groups and securing payment.
- Assisted sales department in booking new clients.
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Online Courses For Gallery Hosts
One of the best ways to acquire the skills needed to be a gallery host is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since gallery hosts benefit from having skills like guest service, hotel services, and customer service, we found courses that will help you improve these skills.
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20 Most Common Skill For A Gallery Host
Typical Skill-Sets Required For A Gallery Host
Rank  | Skill | Percentage of ResumesPercentage |
|---|---|---|
1 1 | Guest Service Guest Service | 23.8% 23.8% |
2 2 | Hotel Services Hotel Services | 18.4% 18.4% |
3 3 | Customer Service Customer Service | 17.5% 17.5% |
4 4 | Host Stand Host Stand | 7.8% 7.8% |
5 5 | Efficient Service Efficient Service | 4.8% 4.8% |
6 6 | POS POS | 3.7% 3.7% |
7 7 | Special Requests Special Requests | 2.9% 2.9% |
8 8 | Inviting Environment Inviting Environment | 2.3% 2.3% |
9 9 | Common Areas Common Areas | 1.7% 1.7% |
10 10 | Guest Rooms Guest Rooms | 1.5% 1.5% |
11 11 | Service Recovery Service Recovery | 1.5% 1.5% |
12 12 | Clear Communication Clear Communication | 1.1% 1.1% |
13 13 | Food Preparation Food Preparation | 1.1% 1.1% |
14 14 | Front Desk Operations Front Desk Operations | 1.1% 1.1% |
15 15 | Property Tours Property Tours | 1.1% 1.1% |
16 16 | Sales Department Sales Department | 1% 1% |
17 17 | Food Products Food Products | 0.8% 0.8% |
18 18 | Presentation Standards Presentation Standards | 0.8% 0.8% |
19 19 | Credit Reports Credit Reports | 0.7% 0.7% |
20 20 | Hyatt Hyatt | 0.7% 0.7% |
21 21 | Guest Registration Guest Registration | 0.7% 0.7% |
22 22 | VIP VIP | 0.5% 0.5% |
23 23 | Night Audit Night Audit | 0.5% 0.5% |
24 24 | Visitor Inquiries Visitor Inquiries | 0.4% 0.4% |
25 25 | Menu Items Menu Items | 0.4% 0.4% |
26 26 | Special Arrangements Special Arrangements | 0.3% 0.3% |
27 27 | Local Attractions Local Attractions | 0.3% 0.3% |
28 28 | Telephone Calls Telephone Calls | 0.3% 0.3% |
29 29 | Room Availability Room Availability | 0.3% 0.3% |
30 30 | Credit Card Credit Card | 0.2% 0.2% |
31 31 | Travel Directions Travel Directions | 0.2% 0.2% |
32 32 | Beverage Orders Beverage Orders | 0.2% 0.2% |
33 33 | Maintenance Staff Maintenance Staff | 0.2% 0.2% |
34 34 | Guest Comments Guest Comments | 0.1% 0.1% |
35 35 | Greeting Guests Greeting Guests | 0.1% 0.1% |
36 36 | Customer Complaints Customer Complaints | 0.1% 0.1% |
37 37 | Bartenders Bartenders | 0.1% 0.1% |
38 38 | Beos Beos | 0.1% 0.1% |
39 39 | Citrix Citrix | 0.1% 0.1% |
40 40 | Guest Folios Guest Folios | 0.1% 0.1% |
41 41 | Mile Radius Mile Radius | 0.1% 0.1% |
42 42 | Out Guests Out Guests | 0.1% 0.1% |
43 43 | In Guests In Guests | 0.1% 0.1% |
44 44 | Starbucks Starbucks | 0.1% 0.1% |
45 45 | Food Safety Food Safety | 0% 0% |
46 46 | Meeting Space Meeting Space | 0% 0% |
4,146 Gallery Host Jobs
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