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Top Gallery Host Skills

Below we've compiled a list of the most important skills for a gallery host. We ranked the top skills based on the percentage of gallery host resumes they appeared on. For example, 23.8% of gallery host resumes contained guest service as a skill. Let's find out what skills a gallery host actually needs in order to be successful in the workplace.

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The six most common skills found on Gallery Host resumes in 2020. Read below to see the full list.

1. Guest Service

high Demand

Here's how Guest Service is used in Gallery Host jobs:
  • Maintained and organized daily breakfast service, including inventory management, food preparation and guest services.
  • Developed and shared best practices across the hotel, including implementing better Housekeeping standards, guest service procedures.
  • Managed front desk tasks and guest service for a 122 - room property select service.
  • Contributed to the hotel's commitment to high quality guest service and teamwork.
  • Handled guest service call center including communicating tasks to various departments.
  • Manage all guest service opportunities and prepare guest amenities.
  • Lead contact for guest service concerns.
  • Handled hotel business such as shuttle service, check ins, guest services, food preparation, and Starbucks barista service.
  • Maintain clean and organized work area Contribute to the hotel's commitment to high quality guest service.
  • Represent Hyatt's commitment to high quality guest service by reinforcing high standards of excellence.
  • Job Description: Responsible for increasing and maintaining the guest service standards of the hotel.
  • Maintain highest standards of guest service for a high occupancy hotel.
  • Check guest in and provide wonderful guest service Maintain order in a fast pace environment Provide anything the guest might want
  • State certified Bartender Guest service agent Operating POS systems Housekeeping supervisor adhering to company standards
  • Front desk coordination * Guest services assistance * Concierge assistance * Telephone inquiries * Manage office supplies in front office

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2. Hotel Services

high Demand

Here's how Hotel Services is used in Gallery Host jobs:
  • Answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Provide customer service to guest, as do I assist them with various hotel services.
  • Communicated hotel services and promotions both in person and via phone inquiries.
  • Inform guests of hotel services, features, and room amenties.
  • Coordinate all guest request,inform guest of hotel services.
  • Coordinate all guest request, informs guest of hotel services, features and room amenities.

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3. Customer Service

high Demand

Here's how Customer Service is used in Gallery Host jobs:
  • Provided exceptional customer service to hotel guests, building rapport with each customer while having interaction/socialization with them.
  • Provided responsive customer service and resolved customer issues quickly and efficiently.
  • Received customer commendation for exhibiting strong customer service.
  • Facilitated the reservation and reception of hotel guests daily with my front desk team in order to provide exemplary customer service.
  • Received perfect scores in yearly customer service inspection as well as secret shopper phone call for reservations.
  • Resolve customer service issues or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Provide direct and indirect customer service to guests whether it is in person or through the telephone.
  • Provided quality customer service and hospitality to all guests in all aspects of Front Office operations.
  • Trained new employees Skills Used customer service, problem solving, multitasking in a busy environment,
  • Provided excellent customer service and administrative support for a museum with over 150,000 visitors a year.
  • Assisted guests at check-in and check-out in addition to any and all customer service inquiries.
  • Check people in and out of the hotel while providing friendly customer service.
  • Oversee customer service issues and help find an optimal solution to the problem.
  • Provided a high level of Customer Service through casual conversation during all interactions.
  • Provide customer service to ensure the guests' hotel stays were exceptional.
  • Front Desk/Night Audit - Customer Service; Checking in and out guest.
  • Provided excellent customer service to guests with any requests during their stay.
  • Provided each guest with exceptional customer service to ensure complete guest satisfaction.
  • Increased hotel revenue, profits and market share through superior customer service.
  • Provide excellent customer service to the guests of this 124 room hotel.

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4. Host Stand

high Demand

Here's how Host Stand is used in Gallery Host jobs:
  • Maintain inventory control of Gallery Host Stand supplies and kitchen supplies.
  • Attend to the Gallery host stand, the Bakery Caf , Starbucks, the Guest Kitchen, and the e-room.
  • Maintain the Host Stand, Bakery Caf , Guest Kitchen, E-room, and the TV den.
  • Coordinate the host stand, manage 3+ hosts, all shifts running efficiently and smoothly.
  • Clean, organizes and stocks menus at host area.
  • Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).

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5. Efficient Service

high Demand

Here's how Efficient Service is used in Gallery Host jobs:
  • Provided outstanding and efficient service to hotel guests as they checked in to their rooms.
  • Developed reputation as an efficient service provider with high levels of accuracy.

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6. POS

high Demand

Here's how POS is used in Gallery Host jobs:
  • Trained in Point of Sales(POS) Systems; OPERA and Multi-Systems Incorporated(MSI)
  • Operated a POS system to itemize and complete an average number of 65 customer purchases.
  • Operated place point POS system Sign Customers up for rewards/loyalty card and Credit Card
  • Maintained guest records on multiple POs.
  • Used multiple computer programs such as winPM, Citrix/Reserve, POS, and Microsoft Excel.
  • Worked with OPERA PMS Daily shift paper work Worked with MICROS POS

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7. Special Requests

high Demand

Here's how Special Requests is used in Gallery Host jobs:
  • Accommodate any special requests from guests and resolve guest complaint with immediate attention and problem solving skills.
  • Examined the day's reservation for correct date, type of room reserved and any special request.
  • Review room availability status, room blocks, upgrades and special requests daily for guest satisfaction.
  • Coordinate with housekeeping Manager to ensure guests special requests are handled promptly.
  • Assisted 75-200 guests with check-in and special requests daily *Assured guest satisfaction by follow-up subsequent to check-in
  • Contacted housekeeping or maintenance staff when guests reported problems .Assisted guests with any special requests during their visits.

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8. Inviting Environment

high Demand

Here's how Inviting Environment is used in Gallery Host jobs:
  • Provide a welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
  • Conduct property tours timely to ensure a clean, comfortable and inviting environment.
  • Maintain a clean, comfortable, and inviting environment of the Gallery.
  • Maintain a clean, comfortable, and inviting environment

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9. Common Areas

high Demand

Here's how Common Areas is used in Gallery Host jobs:
  • Clean and maintain lobby and common areas, such as restocking supplies.

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10. Guest Rooms

high Demand

Here's how Guest Rooms is used in Gallery Host jobs:
  • Served food in guest rooms upon request, ensured a positive in-room dining experience.
  • Inspected guest rooms after housekeeping to ensure they were ready to be occupied.
  • Hand deliver newspapers and check out receipts to over 50 guest rooms.
  • Welcome guests and assign guest rooms Verify the identification and payment method of each guest.
  • Assisted the director of sales with booking meetings and selling guest rooms to generate revenue through corporate and local accounts.
  • Participated in weekly inspections to ensure that guest rooms were up to par, and ready to be sold.

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11. Service Recovery

high Demand

Here's how Service Recovery is used in Gallery Host jobs:
  • Use service recovery skills, and follow up with guest to maintain relationships.

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12. Clear Communication

high Demand

Here's how Clear Communication is used in Gallery Host jobs:
  • Conduct daily huddles to ensure clear communication on events and activities involving the hotel.
  • Conduct huddles to ensure clear communication of the day's events to all gallery host.

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13. Food Preparation

high Demand

Here's how Food Preparation is used in Gallery Host jobs:
  • Assisted staff with food preparation and clean up.
  • Cook Cleaned food preparation areas, cooking surfaces, and utensils.
  • Assist with food preparation and delivery so that customers receive their orders accurately and expediently.
  • Line Cook Responsibilities include cooking/food preparation and clean up
  • Station Attendant- Food preparation- Cashier- Clean cooking stations
  • Assist with day-of event preparations, including decorations, food preparation and other light set-up.

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14. Front Desk Operations

average Demand

Here's how Front Desk Operations is used in Gallery Host jobs:
  • Managed front desk operations by making and confirming reservations.

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15. Property Tours

average Demand

Here's how Property Tours is used in Gallery Host jobs:
  • Conduct property tours for new hires and clients to assistant the Sales department.
  • Answer phones, lead property tours for potential sales and booking leads.

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16. Sales Department

average Demand

Here's how Sales Department is used in Gallery Host jobs:
  • Open communicator with sales department identifying new potential business and with implementation of rooming lists and group arrivals.
  • Gather information about future events for the sales department and deliver them to the proper sales coordinator.
  • Assisted Sales Department with inputting group bookings and large group blocks.
  • Assisted sales department with booking groups and securing payment.
  • Assisted sales department in booking new clients.

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Online Courses For Gallery Hosts

One of the best ways to acquire the skills needed to be a gallery host is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since gallery hosts benefit from having skills like guest service, hotel services, and customer service, we found courses that will help you improve these skills.

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PCI (Payment Card) Standards for Corporate Professionals
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Customer Analytics
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Relationship Marketing Strategy for Financial Services
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Blockchain Revolution in Financial Services
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Global Food Futures and Agri-food Systems Solutions
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20 Most Common Skill For A Gallery Host

Guest Service23.8%
Hotel Services18.4%
Customer Service17.5%
Host Stand7.8%
Efficient Service4.8%
POS3.7%
Special Requests2.9%
Inviting Environment2.3%

Typical Skill-Sets Required For A Gallery Host

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Guest Service
Guest Service
23.8%
23.8%
2
2
Hotel Services
Hotel Services
18.4%
18.4%
3
3
Customer Service
Customer Service
17.5%
17.5%
4
4
Host Stand
Host Stand
7.8%
7.8%
5
5
Efficient Service
Efficient Service
4.8%
4.8%
6
6
POS
POS
3.7%
3.7%
7
7
Special Requests
Special Requests
2.9%
2.9%
8
8
Inviting Environment
Inviting Environment
2.3%
2.3%
9
9
Common Areas
Common Areas
1.7%
1.7%
10
10
Guest Rooms
Guest Rooms
1.5%
1.5%
11
11
Service Recovery
Service Recovery
1.5%
1.5%
12
12
Clear Communication
Clear Communication
1.1%
1.1%
13
13
Food Preparation
Food Preparation
1.1%
1.1%
14
14
Front Desk Operations
Front Desk Operations
1.1%
1.1%
15
15
Property Tours
Property Tours
1.1%
1.1%
16
16
Sales Department
Sales Department
1%
1%
17
17
Food Products
Food Products
0.8%
0.8%
18
18
Presentation Standards
Presentation Standards
0.8%
0.8%
19
19
Credit Reports
Credit Reports
0.7%
0.7%
20
20
Hyatt
Hyatt
0.7%
0.7%
21
21
Guest Registration
Guest Registration
0.7%
0.7%
22
22
VIP
VIP
0.5%
0.5%
23
23
Night Audit
Night Audit
0.5%
0.5%
24
24
Visitor Inquiries
Visitor Inquiries
0.4%
0.4%
25
25
Menu Items
Menu Items
0.4%
0.4%
26
26
Special Arrangements
Special Arrangements
0.3%
0.3%
27
27
Local Attractions
Local Attractions
0.3%
0.3%
28
28
Telephone Calls
Telephone Calls
0.3%
0.3%
29
29
Room Availability
Room Availability
0.3%
0.3%
30
30
Credit Card
Credit Card
0.2%
0.2%
31
31
Travel Directions
Travel Directions
0.2%
0.2%
32
32
Beverage Orders
Beverage Orders
0.2%
0.2%
33
33
Maintenance Staff
Maintenance Staff
0.2%
0.2%
34
34
Guest Comments
Guest Comments
0.1%
0.1%
35
35
Greeting Guests
Greeting Guests
0.1%
0.1%
36
36
Customer Complaints
Customer Complaints
0.1%
0.1%
37
37
Bartenders
Bartenders
0.1%
0.1%
38
38
Beos
Beos
0.1%
0.1%
39
39
Citrix
Citrix
0.1%
0.1%
40
40
Guest Folios
Guest Folios
0.1%
0.1%
41
41
Mile Radius
Mile Radius
0.1%
0.1%
42
42
Out Guests
Out Guests
0.1%
0.1%
43
43
In Guests
In Guests
0.1%
0.1%
44
44
Starbucks
Starbucks
0.1%
0.1%
45
45
Food Safety
Food Safety
0%
0%
46
46
Meeting Space
Meeting Space
0%
0%

4,146 Gallery Host Jobs

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