Galls is looking for a Customer Experience Representative - Full Time
Shift: 9am - 5:30pm
Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 165 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider. We proudly serve those who serve!
Galls, LLC offers many benefits to include:
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date (FT Only
Hybrid Work Schedule
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay- Receive up to 50% of wages for hours worked DAILY!!
Customer Experience Representative
The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or transferred inquiries to give accurate and helpful information to expedite the customer experience.
Provide outstanding customer service via phone and email - identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
Assess customer needs and provide requested information to customer in an effective verbal and written format
Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
Provide positive and quality customer service through one-call resolution.
Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
Aid in escalated transfers by providing accurate and detailed information to ensure customer resolution.
Understand and execute web promotions and specials sales outlined in current catalogs as well to be able to upsell and push promotions.
Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
Efficiently maintain ID verification process for restricted items
What you need:
1 - 3 years of customer service, call center preferred
Effective in building and maintaining positive customer relations
Excellent written and verbal communication skills
Effective negotiation and closing techniques
Ability to effectively upsell and cross-sell based on customer needs
Ability to manage time and prioritize multiple responsibilities
Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook)
Problem solving skills
$25k-32k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Warehouse Team Lead
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service. Job Description: Increase company profitability and customer satisfaction by overseeing warehouse operations to achieve production and quality standards . Manage the day-to-day operations of the distribution center to include forecasting, strategy execution and staffing. Assure all work is performed in a safe, secure, efficient and cost-effective manner that complies with company policy, OSHA and other regulations.
Provide direction and guidance to team members to assure daily productivity and quality standards are achieved.
Establish work procedures that support Galls, LLC and departmental standards. Conduct continual evaluation of processes and procedures and execute new methods to improve area operations and efficiency.
Assist in personnel decision to include training and evaluating performance of associates.
Address disciplinary and/or performance problems according to company policy.
Assure necessary manpower is scheduled appropriately to achieve all operational goals.
Assure associates are properly trained and coached to efficiently and effectively perform in cross functional areas of the operation and that they have the appropriate tools and resources to perform task assigned.
Provide efficient and productive communication within the warehouse as well as with other departments within Galls.
Provide performance feedback on a regular basis to each team member to maximize performance.
Troubleshot issues as they arise and implement efficient and effective resolution.
Maintain necessary spreadsheets to track business metrics.
WHAT WE OFFER:
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$29k-37k yearly est. 1d ago
Agency Planner
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
On-Site in Lexington, KY
This role collaborates with Sales, Branch Operations, Inventory Management and Merchandising to drive program forecast accuracy and ensure optimized inventory levels that effectively support our programs across the region. Key responsibilities include helping to onboard new programs, program planning and initial fill rate review for existing programs, identifying product issues within programs, analyzing Inventory Request Forms (IRFs), and helping to resolve inventory availability issues in the branch network. This role is highly cross functional, willingness to learn, collaborate and problem solve is essential for success.
WHAT YOU'LL DO
Collaborate with Sales and Branch Operations: Work closely with sales teams and branch leaders in your region to ensure accurate agency forecasting and align inventory needs with program requirements
Assortment Optimization: Drive SKU-level planning to streamline inventory offerings and optimize product availability within a location specifically for customer programs.
Key Stakeholder in Sales Forecasting: Serve as a cross functional collaborator to execute Inventory Request Forms, ensuring that requests align with regional goals and inventory strategy.
Inventory Issues Resolution: Act as the regional point of contact for resolving any inventory issues at branch locations, working cross-functionally to address concerns promptly.
Manage location Inventory Health: Partner with Sales, Branch Operations, and Inventory Management leadership to identify regional opportunities to move, sell, or return slow-moving or non-selling inventory.
MOQ Program Management: Address and identify Minimum Order Quantity (MOQ) program requirements, help our branch and sales partners move agencies who do not meet requirements to a program where we can better serve them while minimizing excess inventory.
WHAT YOU BRING
Bachelor's degree in business, supply chain management, or a related field preferred.
3-5 years of experience in inventory management, forecasting, or a similar role.
Strong collaboration and communication skills, with the ability to work effectively across teams.
Proficiency in data analysis, forecasting tools and MS Office.
Problem-solving skills with a proactive approach to resolving inventory-related issues.
Ability to manage multiple priorities in a fast-paced environment.
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$64k-83k yearly est. 1d ago
Embroidery Operator - Retention Bonus
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Stay, Grow, and Get Rewarded: Earn Up to $1,000 in Retention Bonuses
$500 at 90 Days & $500 at 180 Days
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
JOB SUMMARY
As an Embroidery Operator at Galls you will be responsible for ensuring Value-Added Services (VAS) are applied to garments accurately, on time, and in accordance with Galls high-quality standards. You will work cross-functionally to perform various duties, including but not limited to garment prep, sewing, emblem application, embroidery, auditing, engraving, heat press application, etc. Associates utilize several pieces of industrial machinery including embroidery equipment, sewing, engraving, and heat press machines.
WHAT YOU'LL DO
• Perform all VAS-related functions in an efficient and accurate manner
• Ability to operate various machines including sewing, embroidery, engraving, and heat-press
• Ensure high-quality standards are achieved by thoroughly reading and executing Work Instruction Document (WID) to include correct product, size, quantity, color, service to be rendered, and placement locations
• Monitor machine operation to detect problems or machine malfunction.
• Identify and communicate any job delays and/or problems
• Maintain daily production requirements and standards
• Audit finished VAS against order ticket to ensure order is completed accurately
• Maintain safe and clean work area
• Work as a team to accomplish all productivity goals efficiently and accurately
• Other tasks may be assigned as needed
WHAT YOU BRING
• High School degree or equivalent
• Previous experience in a tailorshop, alterations, seamstress, embroidery, and/or similar environment strongly desired
• Ability to read, write, speak, and understand English to understand and execute instructions for daily tasks and to read orders accurately
• Basic computer skills with ability to learn new software to include Galls internal systems
• Good manual dexterity, with an ability to sit or stand for extended periods of time, work in a non-climate-controlled environment, and lift up to 60lbs, with or without reasonable accommodation
• Strong attention to detail
• Ability to meet deadlines while performing high-quality work
Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!
EOE/Disability/Vets
$26k-29k yearly est. 1d ago
Associate Merchant, Apparel
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Associate Merchant- Apparel
The Galls Associate Merchant - Apparel Category is responsible for driving the overall product and assortment strategy within a select product category for Galls to deliver successful results as measured by sales, gross profit, margin rate, GMROI and other key metrics. Serves as the accountable owner of their product categories with Merchant oversight, responsible for establishing strategies that will deliver performance through all Galls sales channels including Galls, US Patriot, and Ecommerce through the development of relevant, profitable product assortments, vendor relationship and business productivity, cross-functional collaboration with key internal stakeholders and operational execution.
WHAT YOU'LL DO
Through the extensive knowledge of product, market, consumer, usage, vendors, and trends of their respective product categories, provides leadership across the organization to position Galls as the respected industry leader and category captain for all Galls customer types.
Owns, enhances, and leverages all vendor relationships within assigned categories for the benefit of the Galls business. Creates opportunities for sustained growth, financially viable product differentiation, market advantages and ensures vendor performance to goals across all metrics including margin, supply chain and sales fulfillment. Serves as the go-to leader for all issues concerning inbound activity, vendor performance and product management.
With the leading Merchant, synthesize Galls corporate strategies into individual product category strategies as it relates to vendor selection and product assortment to manage inventory management, overstock and seasonal SKUs, market trends, GMROI, Turn, EBITDA and NWC achievement, vendor, and customer service levels.
Manage the Galls portfolio of vendors and products within stated categories to maximize SKU optimization, productivity, and the complete product life cycle inclusive of distribution brands and private label products. Participates in internal Monthly Business Reviews and vendor QBR to adapt activity to business fluctuations for budget achievement.
Leads the strategic product planning process and line reviews to grow respective categories in terms of sales and gross profit, as well as common strategies around shared initiatives to drive improvement within the enterprise.
Uses extensive data-mining and information analysis to identify insights, opportunities, challenges, and trends, then takes appropriate action with autonomy to ensure business stability.
Resolves all issues and challenges as it relates to vendor interaction, including purchase order issue resolution, service level challenges, compliance charges, RTVs, pricing, and data error. Serves as the accountable leader ensuring all vendor business is operating at the highest efficiency and profitability, resolving all issues as they arise.
Oversee shifts in priorities throughout the year to report progress and shifts in execution. Seeks, finds, and takes calculated moves that lead to transformational business growth.
Through efforts of continuous improvement, work cross-functionally to streamline processes, improve business behaviors, and promote efficiency with the ability to connect to financial impact.
Communicates strategies, tactics, results, and initiatives effectively across the organization including peers, cross-functional stakeholders, and senior leadership. Create awareness to opportunities, influence, and secure resources to deliver on responsibilities. Engages with cross-functional sales partners to deliver on customer needs with a collaborative effort.
Financial Performance
Achieve yearly financial plans through productive assortments, vendor contract improvements, sourcing opportunities, margin enhancement activity, pricing strategies, cost reduction negotiations, increased SKU productivity and enterprise channel extensions (First Sight, Fire, Military, Fed/Mil).
Enhance the financial productivity of categories and vendors through deep SKU optimization efforts, vendor pricing negotiations, vendor program enhancements and life cycle management as measured by GMROI, Turn, Service Level, NWC and other metrics.
Secure exclusive promotions and work cross-functionally with Sales and E-Comm to maximize market advantages.
WHAT YOU BRING
Product passion - Natural and fanatical curiosity around product and the Galls customer, demonstrated and put into action.
Strategic thinking - Ability to envision, create and drive data-supported strategies to generate disruptive growth within business with connection to economical impact.
Results-oriented - Ability to drive results, fully executed with excellence to and above plan with urgency, full accountability, autonomy, and adaptability to shifting markets.
Leadership - Demonstrated and active leadership across the organization to create change, effect improvement, influence growth and develop talent to position Galls as a premier employment destination.
Salesmanship - Ability to influence across vendors, the organization, and customers to position Galls as the preferred distributor in all Galls sales channels.
Decision making - Ability to assess situations from all perspectives and make financially sound decisions based on a best course of action.
Negotiation skills - Superior negotiation skills with proven results leveraging company scale, business drivers and strategies to build last partnerships of sustained growth.
Presentation skills - Strong business story-telling ability backed by diligent data-support to present with clarity and professionalism across the organization, vendors and retailers.
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Day Shifts Only
$20k-27k yearly est. 1d ago
Strategic Account Manager
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Purpose/Summary:
The Strategic Account Manager “SAM” manages the sales relationship for existing large contracts/programs with a goal of growing revenue and margin. The SAM will be responsible for ensuring terms, conditions and specifications of the contract are fully executed. The SAM will create and track metrics specific to each program and will be the primary interface with the customer's daily requirements. He/she will coordinate with internal Specialists on other teams regarding on-going maintenance of contract items related to workbooks, uniform programs, Accounts Receivable, DIL's, Contract Tracking Documents, fulfillment, costs, product changes and additional items to support the needs of the contract.
WHAT YOU'LL DO
Maintain the requirements of the large contract
Own the customer relationship
Work to grow revenue and margin within the account (implement/communicate price increases, add shipping where applicable, evaluate and add VAS costs to existing items where applicable, etc.)
Manage the contract to ensure compliance with terms, conditions, specifications of the contracts
Ensures all internal processes related to the execution of the contracts are correct and complete, ie.,
Inventory Planning / Backorder Management
eQuip/Web requirements/ Uniform Program maintenance
Distribution / Logistics
Order entry / fulfillment tracking and compliance
Develops and communicates the reporting of contract metrics
Utilizes the fundamentals of Project Management to ensure account activities are tracked and communicated, ie.,
Scope of work
Project implementation (timeline, action items, accountability)
Develop Standard Operating Procedures
Drive continuous improvement in all metrics as well as the client relationship for business retention
Work collaboratively with regional sales team to develop and execute sales strategy for assigned territory
Recommend alternative products that benefit the end user and promote add-on sales.
Provide status reports that reflect such information as forecast of revenue and margin, customer activity and retention issues
Collaborates with Contract Management in planning, writing/editing and delivering RFI/RFP responses for assigned accounts by established deadlines
Provides regular input to sales leadership for strategic planning, sales forecasting and core process improvements from interactions and feedback from assigned customers
Works collaboratively and uses support from inside Account Representatives and Sales Management to develop and execute strategy and sales plan
WHAT YOU BRING
Successful track record in Managed Account Sales
Can provide leadership for cross functional efforts related to contracts
Good knowledge of products involved in contracts
Specific knowledge of public safety industry, including vendor community, competition, and market sectors
3-5 years experience in Managed Account Sales, Operations, Product Management
WHAT TO SEND OUR WAY
Your resume, highlighting your education, experience, and skills
Why you want to be a part of the Galls family
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!
EOE/Disability/Vets
$29k-49k yearly est. 1d ago
Quality Assurance Associate - Retention Bonus
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Stay, Grow, and Get Rewarded: Earn Up to $1,000 in Retention Bonuses
$500 at 90 Days & $500 at 180 Days
Job Summary: ensures items, orders and systems meet established quality standards by conducting audits, identifying non-conformances, and recommending improvements
Essential Duties and Responsibilities include the following; Other duties may be assigned to meet business needs.
Examines and compares merchandise with specifications on the order ticket once personalization has been completed to verify the order has been completed properly before forwarding to Shipping to be packed.
Attention to detail, ability to read and interpret order tickets and a strong desire for quality a must.
Assists department with achieving inaccuracy goal of less than 2%.
Develops and maintains daily, weekly and other reports related to Production quality.
Communicates with Supervisor on problems and needs.
Develops and relays improvements to Supervisor.
Promotes teamwork.
Performs other duties as assigned.
Qualifications/Requirements:
Able to use a PC.
Ability to lift and move 25lb totes regularly throughout shift
Must be able to stand for 8-10hrs a shift
Education/Training/Experience:
High school diploma or GED; or six months related experience and/or training in the field; or equivalent combination of education and experience.
EOE/Disability/Vets
$48k-59k yearly est. 1d ago
Production Runner
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the Industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
As a Runner at Galls you will be responsible for the efficient and accurate movement of good within the distribution center or warehouse. They ensure that products are organized and distributed throughout the production area according to company standards and customer requirements. The distribution runner works closely with other warehouse personnel to meet daily distribution goals and maintain inventory accuracy.
Our employees are eligible for our full benefit package including:
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!
WHAT YOU'LL DO
• Inventory Management - Distribution runners may be responsible for keeping track of inventory levels within the production area. This could involve organizing totes by bridge dates (FIFO) bullpen stock count and flagging any discrepancies.
Maximize the operational flow in the manufacturing area.
• Transportation of Goods - Distribution runners may use hand trucks, pallet jacks, or forklifts to transport goods within the warehouse. They ensure that items are moved safely and efficiently to their designated locations.
• Communication - Foster open communication among team members and encourage collaboration and problem-solving to address challenges quickly and effectively.
• Organization and Cleanliness - Maintain a clean and organized work environment by sweeping floors, organizing shelves, and removing empty pallets or packaging materials. Follow safety protocols and procedures to prevent accidents or injuries.
• Adherence to Policies and Procedures - Follow company policies, procedures, and safety regulations. Adhere to established guidelines for product handling, storage, and transportation to minimize errors and ensure compliance with industry standards.
• Enhanced Duties - this position requires the runner to be able to interact with the leadership team & carry out specific takes to completion above the normal duties of a runner. Ability to interpret & follow out instructions with minimal supervision.
Other duties may be assigned
WHAT YOU BRING
• Prior experience working in warehouse setting strongly desired
• Familiarity with warehouse equipment such as pallet jacks and hand trucks
• Ability to read, write, speak, and understand English to understand and execute instructions for daily tasks and to read orders accurately
• Proactive problem-solving skills, and ability to complete basic math to include adding, subtracting, multiplying, and dividing
• Highly organized and strong attention to accuracy and detail
• Ability to work in fast pace environment and meet daily productivity standards
• Ability to work overtime during work week and weekends, while complying with Galls attendance policy
• Capable of standing and walking for extended periods of time, work in a non-climate-controlled environment, and lift up to 50lbs, with or without reasonable accommodation
EOE/Disability/Vets
$21k-30k yearly est. 1d ago
Bid and Proposal Specialist
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
As a Bid and Proposal Specialist, you will play a crucial role in supporting project-specific bid/RFP processes and ensuring the timely submission of high-quality, client-centric proposals. Reporting to the Sr. Manager of Contract Compliance, you will assist in managing various aspects of the pursuit process, including the review and summarization of key legal and business points, as well as the preparation and approval of bid and RFP responses. You will collaborate with cross-functional teams such as Sales, Legal, Inventory, Operations, and Finance to develop and execute proposals that meet client needs and align with company objectives.
WHAT YOU'LL DO
Strategic Coordination of Proposals:
Assist in the coordination of a cross-functional team to deliver proposals that are not only high-quality but also strategically aligned with company goals.
Work closely with stakeholders to craft proposals that are innovative, competitive, and responsive to client needs.
Process Management:
Execute and oversee daily and weekly responsibilities, such as comprehensive contract reviews, bid evaluations, and monitoring of critical contract milestones.
Maintain a high level of organization and prioritization to meet deadlines in a fast-paced environment.
Bid/RFP Evaluation and Compliance:
Under the guidance of leadership, rigorously evaluate bids and RFPs against the company's standard terms and conditions, as well as legal principles.
Provide strategic input on language alignment with company objectives, propose alternative solutions, and identify potential issues for legal or business unit management consideration.
Actively participate in the redlining and routing of proposed changes to ensure that all documents meet the highest standards of accuracy and compliance.
Proposal Preparation and Submission:
Lead the preparation and submission of bid/RFP responses, ensuring they are comprehensive, accurate, and compliant with both company and client standards.
Collaborate with key departments to ensure that each proposal is tailored to meet client needs and highlight our competitive advantages.
Document and Signature Management:
Oversee the electronic signature process for documents, ensuring that all submissions are complete, accurate, and processed promptly.
Address any incomplete submissions swiftly to maintain the integrity of the proposal process.
Communication and Issue Resolution:
Act as the primary point of contact for contractual and bid inquiries, both internally and externally, ensuring timely responses and effective resolution of issues.
Reporting and Analysis:
Prepare detailed reports on weekly bid submissions, outcomes, wins, losses, and instances of no bids.
Contribute to thorough follow-up and analysis of outstanding bids, providing monthly updates to inform strategic decision-making.
Document Management:
Ensure that all bid/RFP responses and associated records are meticulously maintained and uploaded to the company's Contract Management System for easy access and review.
Continuous Improvement:
Identify opportunities for process improvements within the bid and proposal function, contributing to the development of best practices that enhance efficiency and effectiveness.
WHAT YOU BRING
1-3years experience in the following areas: Paralegal, Legal Assisting, Project Management, Solicitation Response, or Bid Management
Some College or Equivalent
Proven ability to work in a high-pressure environment
Strong organizational skills and attention to detail
Strong analytical skills and attention to detail.
Excellent communication skills (listening, written and verbal)
Computer skills (Word, Excel, Access, GQ)
Self-starter who takes initiative with minimal supervision
WHAT TO SEND OUR WAY
Your resume, highlighting your education, experience, and skills
Why you want to be a part of the Galls family
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Day Shifts Only
Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.
$29k-44k yearly est. 1d ago
Receiving Associate
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
JOB SUMMARY
As a Receiving Associate you will be responsible for handling packages that arrive at the facility, reviewing the contents for accuracy, and ensuring the product is delivered to the correct department.
WHAT YOU'LL DO
Print and sort pick tickets to fulfill orders and match up with packing list and carton shipping label
Audit complete orders to assure 100% quality
Construct boxes according to size required for order and place appropriate documentation and label on/in box
Fill void space in boxes to prepare for shipment and assure box is properly sealed
Manifest and load orders for shipment
Sort products by location, product number and description. Label product and restock product
Perform job task as assigned by Manager
Maintain a clean, neat, and orderly work area. Restock workstation with appropriate supplies as needed
Conduct operations in a manner that promotes safety
Comply with company, OSHA, and other applicable regulations to assure a safe workplace
Receive packages specific to contracts and individuals and sort and store according to procedures
Work to maintain appropriate inventory levels and accuracy
Work as a team to accomplish all productivity goals efficiently and accurately
WHAT YOU BRING
Experience working in shipping/receiving preferred. Galls will train!
Computer proficiency, and ability to learn new skills - prior Warehouse Management Systems (WMS) and MS Excel experience preferred
Ability to read, write, speak, and understand English to understand and execute instructions for daily tasks and to orders
Ability to complete basic math to include adding, subtracting, multiplying, and dividing
Highly organized and strong attention to accuracy and detail
Ability to work in fast-paced environment and meet daily productivity standards
Willing and able to stand and walk for extended periods of time with or without reasonable accommodation
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$27k-33k yearly est. 1d ago
Maintenance Technician
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
JOB SUMMARY
As a Maintenance Technician you will perform routine tasks and duties. Assist higher level staff in performing the more complex and difficult tasks. Under the supervision and guidance of an Area manager or skilled journeyman or master electrician, will assist in a wide variety of maintenance work tasks/projects. Perform upkeep of building and grounds, carpentry, plumbing, painting, pneumatics, mechanical and electrical systems. Will ensure tools, materials, and industrial equipment are maintained in good working order and are available as needed.
WHAT YOU'LL DO
Perform general maintenance repairs on building, equipment and machines for purpose of ensuring a safe and productive work environment.
Service and replace minor plumbing fixtures.
Perform minor electrical work not requiring a licensed electrician such as replacing light bulbs and fuses.
Perform minor carpentry and repair work.
Apply paint, varnish and stain to all types of surfaces in order to protect and beautify surfaces using appropriate tools and equipment.
Clean building grounds - internally and externally as assigned.
Complete projects and work orders within established time frames.
Perform preventative maintenance on machinery, equipment and tools by cleaning, lubricating, greasing and/or oiling to ensure optimum working order. As needed to maintain equipment replace belts on motors, change filters, change bearings, etc…
Conduct proper set up and operation of machine tools to prevent damage or loss.
Report all faulty equipment, defective material and unusual conditions to Area Manager.
Respond to emergency situations during and after hours to resolve immediate safety or production concerns.
Observe all prescribed safety rules and regulations and maintain work area in a neat and orderly condition.
Conduct safeguarding of work area, moving of equipment and performing machine operations in the repair of machinery and equipment to injury to others and self.
WHAT YOU BRING
1 year of maintenance experience or equivalence
Ability to operate Material Handling Equipment
Ability to utilize power and hand tools and measuring tools
Knowledge of plumbing parts, electrical fittings, pneumatic tubbing fittings.
Strong record and ability to adhere to safety practices
Ability to perform basic math
Basic computer skills to include data entry and data retrieval.
Basic English reading and writing skills
Ability to read and interpret technical manuals, blueprints, drawings and diagrams.
Ability to adapt to changing technologies and learn functionality of new equipment and systems.
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective working relationships with team and internal/external customers
Strong attendance record with ability to provide prompt and reliable attendance for scheduled shift and overtime.
Ability to perform physical requirements of maintenance tasks.
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$27k-37k yearly est. 1d ago
Heat Press Operator - Retention Bonus
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Stay, Grow, and Get Rewarded: Earn Up to $1,000 in Retention Bonuses
$500 at 90 Days & $500 at 180 Days
Job Summary -Ensure value-added services are applied to customer garments accurately, on time and in accordance with Galls, LLC quality standards. Set up, operate, and monitor heat press machines to apply transfers, vinyl, or other graphics to garments such as uniforms and other apparel. Perform VAS related function as business needs dictate including but not limited to garment prep, sewing, emblem application, embroidery, auditing, engraving, heat press application, garment cutting, or researching a product.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Ability to operate various machines including sewing, embroidery, engraving and heat-press.
Ensure quality standards are achieved by thoroughly reading and executing a work instruction document (WID) to include correct product, size, quantity, color, service to be rendered and placement locations.
Monitor machine operation to detect problems such as defective stitching, breaks in threat or machine malfunction.
Execute all job tasks consistently by following established standard operating procedures.
Identify and communicate delays or problems that might keep a specific job from being completed timely.
Maintain daily production requirements.
Audit finished value added service against order ticket to assure order is complete and accurate.
Maintain clean and efficient work area.
Follow preventative maintenance procedures.
Comply with all safety standards for Production operation
Maintain internal logs as required to include productivity logs
Other tasks as needed to support business needs.
Qualifications include the following:
High School Degree/Diploma or Equivalent
Ability to read English and follow directions/complete order tickets
Looking for candidates who have experience in a variety of VAS/Tailor-shop functions.
Basic Computer Skills with ability to learn new software to include GQ (internal order management system)
Good Manual Dexterity
Attention to Detail
Excellent hand-eye coordination.
Ability to work under tight deadlines and perform quality work under deadline pressure.
Ability to lift up to 50 pounds for VAS. Must be able to sit or stand for the full shift as role dictates, and be able to execute frequent bending, twisting, reaching, lifting, carrying and squatting when completing production processes or moving product(s).
Candidates understand that work is done in warehouse environment includes a non-climate-controlled setting, noise, machine operation and dust.
EOE/Disability/Vets
$26k-32k yearly est. 1d ago
Inside Account Executive
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Inside Account Executive- WorkBoots.com
REMOTE
At WorkBoots.com, our shelves are stuffed with the strongest, sturdiest and most comfortable styles around. Our employees are constantly meeting with top work brands, getting hands on the product and researching new arrivals and technologies in order to best purchase and market safety boots, shoes, apparel and equipment to our customers. This in-depth product knowledge is what is behind our success as an online retailer.
SUMMARY
Prospect and acquire targeted new customers and business contributing to revenue and margin growth within the assigned territory
WHAT YOU'LL DO
Develop and execute strategy for targeting, planning and capturing new business within defined territory
Negotiate the customer's business process to meet with decision-makers
Define the prospect's footwear, PPE and uniform needs through effective discovery
Identify customer needs through discovery sessions. Develop then recommend solutions
Plans and participates in the development and delivery of all presentations to prospective customers
Close new acquisitions with solid solutions, pricing and margin targets
Responsible for achieving monthly, quarterly, and annual targets for sales goals in defined territory
Evaluate competitive activities and develop strategies and tactics to counter their effectiveness
Share valuable insight and product knowledge with customers
Update company CRM daily, including account activities, opportunity size, probability of success, and date to close.
Maintains all prospect information including pipeline and appointments within the company CRM
Communicates with Strategic Account Manager (SAM) on seamless customer handoffs on closed business
Keep abreast of industry developments and touch customer stakeholders
Recognize trends and provide market insights and process improvement ideas to the Team Leader on an ongoing basis
WHAT YOU BRING
1-3 years direct sales experience
Previous focus for Inside Sales New Business Acquisition, Account Management, Account Executive positions
Proficient at desktop computer use and appropriate applications
Knowledge and proficiency at CRM, Excel, Word and PowerPoint
WHAT WE OFFER
Excellent medical/dental and vision coverage- Eligible 1stday of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$42k-58k yearly est. 1d ago
Field Service Specialist
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Field Service Representative- Part-time
We're growing our team and currently hiring for two field-based roles - one covering the Michigan territory and one covering the New York/Northeast territory.
We are seeking a trusted Independent Field Service Representative to serve public safety professionals by representing our line of uniforms, body armor, duty gear, and customized protective apparel. This role is centered on service and relationships-helping agencies and individuals find the right solutions to support their mission and keep them safe.
Preference is given to retired or active public safety professionals (law enforcement, fire, EMS, corrections, or military) who understand the unique demands of the job and can build credibility with agencies and frontline personnel.
WHAT YOU'LL DO
· Agency & Community Engagement
o Serve as a knowledgeable resource to public safety professionals, ensuring they receive the best uniform and protective solutions for their needs.
o Provide support through on-site visits, fit consultations, and professional product presentations.
o Participate in department meetings, training sessions, and public safety events as a trusted representative.
· Customer Service & Relationship Building
o Build long-term partnerships with agencies by delivering reliable, honest, and responsive service.
o Assist customers with product selection, certified sizing, and customization options.
o Coordinate with company operations to ensure smooth ordering, delivery, and follow-up support.
· Product & Industry Expertise
o Complete all required product and certified sizing training prior to field assignments.
o Stay informed on product advancements, compliance standards, and safety requirements affecting public safety apparel and protective gear.
o Share insights and feedback from the field to help continuously improve offerings and service.
WHAT YOU BRING
· Retired, active, or prior service in law enforcement, fire, EMS, corrections, or military strongly preferred.
· Strong interpersonal and communication skills; ability to build trust quickly with frontline professionals and agency leaders.
· A service-first mindset with a focus on relationships over transactions.
· Organized, dependable, and able to manage territory activities independently.
· Access to reliable transportation and willingness to travel as needed.
· Willingness to complete mandatory product and certified sizing training.
EOE/Disability/Vets
$27k-38k yearly est. 1d ago
Area Manager - Production (Second Shift)
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Galls is proud to serve America's public safety and military professionals with the broadest selection of uniforms, equipment, and solutions in the industry. With a national footprint of over 165 locations and more than 1,800 dedicated associates, we are the nation's leading distributor in our space-and we're growing.
We're looking for a hands-on Production Area Manager to lead operations in our high-volume fulfillment center. This highly visible leadership role not only drives performance and productivity but also supports our embroidery operators and customization processes that makes our apparel personal, professional, and ready to wear with pride.
Ideal candidates will bring supervisory experience along with knowledge of embroidery, sewing, and/or textile operations.
At Galls, we believe our people are our culture. Join us and help ensure that those who serve our communities are always mission-ready.
Key Responsibilities:
Direct daily production flow for outbound fulfillment processes in coordination with area leads
Organize labor, assign resources, and adjust production schedules to meet shipping deadlines
Monitor production lines to ensure target output, order accuracy, and safety compliance
Implement standard work procedures and lean practices to eliminate waste and improve efficiency
Foster a high-performance culture focused on quality, accountability, and continuous improvement
Support team leads and floor supervisors in resolving personnel and workflow issues
Partner cross-functionally with inventory control, receiving, quality, and replenishment teams
Train, coach, and mentor hourly team members and frontline leaders
Conduct performance reviews, corrective actions, and development plans for direct reports
Review labor reports and payroll data to ensure cost-effective labor utilization
Track and report on shift-level production KPIs including units per hour, order accuracy, and downtime
Reinforce safety protocols and ensure compliance with facility guidelines
Qualifications:
1-3 years of experience leading teams in a high-volume production, fulfillment, or manufacturing environment
Proven ability to motivate and lead diverse teams on the production floor
Familiarity with lean manufacturing, 5S, or other continuous improvement methodologies
Strong problem-solving and organizational skills
Excellent verbal and written communication
Ability to shift focus and flex schedule to support multiple production areas
Experience with WMS systems and RF scanning technology
Proficient with Excel or similar tools to analyze production data and drive decisions
What We Offer:
Competitive pay and benefits
Medical, dental, and vision coverage
Life and disability insurance
Paid time off and paid holidays
401(k) plan with employer match
EOE/Disability/Vets
$48k-60k yearly est. 1d ago
Production Coordinator - Sign-on Retention Bonus
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Stay, Grow, and Get Rewarded: Earn Up to $1,000 in Retention Bonuses
$500 at 90 Days & $500 at 180 Days
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the Industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
Job Title: Production Coordinator
Job Summary:
The Production Coordinator plays a critical role in ensuring seamless production workflows by proactively managing the movement of orders and the operational flow. Acting as the "conductor" of the production floor, the Production Coordinator facilitates timely delivery of materials, prioritizes tasks, and communicates effectively with team members to maintain efficiency and meet deadlines.
Key Responsibilities:
Coordinate the movement of production orders and materials across various stages of operations to prevent bottlenecks and delays.
Monitor workflows and prioritize tasks to align with production schedules and deadlines.
Act as a liaison between departments, ensuring clear and efficient communication of order statuses, changes, and needs.
Support department leaders in achieving operational goals and maintaining smooth production processes.
Ensure that orders remain current and ship on time to meet customer demand and satisfaction.
Identify and resolve issues that may disrupt the flow of work, escalating concerns when necessary.
Continuously evaluate and improve operational processes to enhance productivity and efficiency.
Key Skills and Qualifications:
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Problem-solving mindset with a focus on efficiency.
Ability to adapt to changing priorities in a fast-paced environment.
Prior experience in a production or operations setting is a plus.
Our employees are eligible for our full benefit package including:
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!
WHAT YOU BRING:
• Prior experience working in warehouse setting strongly desired
• Familiarity with warehouse equipment such as pallet jacks and hand trucks
• Ability to read, write, speak, and understand English to understand and execute instructions for daily tasks and to read orders accurately
• Proactive problem-solving skills, and ability to complete basic math to include adding, subtracting, multiplying, and dividing
• Highly organized and strong attention to accuracy and detail
• Ability to work in fast pace environment and meet daily productivity standards
• Ability to work overtime during work week and weekends, while complying with Galls attendance policy
• Capable of standing and walking for extended periods of time, work in a non-climate-controlled environment, and lift up to 50lbs, with or without reasonable accommodation
EOE/Disability/Vets
$30k-39k yearly est. 1d ago
Order Selector Operator - Outbound
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Summary: As an MHE Operator at Galls, you will be responsible for all aspects of
restocking shelves and storage areas, ensuring a continuous supply of inventory for order fulfillment while operating warehouse equipment like cherry pickers, pallet jacks, forklifts and scanners
Essential Duties and Responsibilities: Other duties may be assigned.
· Ensure Order Accuracy Prior to shipping for all Outbound “Tasks”.
· Communicate with Team Lead/Supervisor regarding all problems and needs.
· Develop and relay improvements to Team Lead/Supervisor.
· Record, Calculate, Enter, and Sort Data into spreadsheets
· Ensure all outbound tasks are completed according to Department procedures.
· Examine work for accuracy, neatness, and conformance to policies and procedures.
· Ensure Department's work area is clean, neat and organized each day (i.e., boxes, bins, sweeping, and all trash). Daily paperwork is filed neatly and is organized according to Department procedures.
· Assist Inbound team members with resolving problems.
· Count, research and monitor activity of merchandise by product number and location
· Communicate with members of other Departments as needed to process orders to meet DC Goals.
· Assist in training, cross-training and development of members of the Outbound team.
· Operate Material Handling Equipment to include Fork, Order Selector, Walkie and Pallet Jack
· Perform other duties as assigned.
Qualifications/Requirements:
· Must be able to lift 60 pounds on occasional basis.
· Familiar with WM and RF environment preferred
· Must be able to work overtime as necessary
· Ability to sustain excessive walking/standing for majority of shift
· Ability to sustain extensive bending/lifting/reaching for majority of shift
· Follows all safety rules to ensure a safe work environment
WHAT WE OFFER:
· Excellent medical/dental and vision coverage- Eligible 1stday of the month after start date
· 401(k) retirement plan with company contribution (because you will retire someday)
· Flexible benefits-choose what you like, ignore the rest
· Generous employee discount
· Vacation and Personal Time
· Paid Holidays
· Tuition reimbursement
· Daily Pay; up to 50% of your pay
EOE/Disability/Vets
$18k-29k yearly est. 1d ago
Embroidery Team Lead
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Job Description: Increase company profitability and customer satisfaction by overseeing warehouse embroidery operations to achieve production and quality standards. Manage the day-to-day operations of the distribution center to include forecasting, strategy execution and staffing. Assure all work is performed in a safe, secure, efficient and cost effective manner that complies with company policy, OSHA and other applicable regulations.
WHAT YOU'LL DO
Provide direction and guidance to embroidery team members to assure daily productivity and quality standards are achieved.
Establish work procedures and processes that support Galls, LLC and departmental standards and strategic directives. Conduct continual evaluation of processes and procedures and execute new methods to improve area operations and efficiency.
Assist in personnel decision to include hiring, training and evaluating performance of associates.
Address all disciplinary and/or performance problems according to company policy.
Assure necessary manpower is scheduled appropriately to achieve all operational goals.
Assure associates are properly trained and coached to efficiently and effectively perform in cross functional areas of the operation and that they have the appropriate tools and resources to perform tasks assigned.
Provide efficient and productive communication within the warehouse as well as with other departments within Galls.
Examine work for accuracy, neatness and compliance to policy and procedure.
Provide statistical and performance feedback on a regular basis to each team member to maximize performance.
Troubleshoot issues as they arise and implement efficient and effective resolution.
Maintain necessary spreadsheets to track business metrics to include daily recaps.
Perform time-keeping functions within ADP to include monitoring and validating time cards, monitoring and validating attendance exceptions and entering scheduling changes.
Ongoing monitoring of employee safety and conformance to all safety guidelines. Responsible for managing any safety and security issues that arise in the warehouse. Secure the building as needed.
Flex personal shift as needed to meet business needs to include changing to an earlier or later shift start time based on the changing needs of the Distribution Center to include week day and weekend schedule.
Assure housekeeping is performed daily and department is clean and safe
WHAT YOU BRING
Proven leadership and managerial experience required
3-5 years experience as supervisor in warehouse setting and/or bachelor's degree required
Knowledge of all Outbound operations and ability to work in and train associations within all functions
Prior experience in managing a diverse workforce of 20 or more employees required
Comply with equal employment opportunity laws, regulations and company policies
Prior experience with managing metrics and running reports
Strong record of meeting or exceeding performance expectations
Prior experience working with a diverse work-force
Knowledge/experience with warehouse tools to include WMS (warehouse management systems), RF gun technology, Material Handling Equipment and conveyor systems
Ability to develop and motivate teams
Proven track record of process improvement in a distribution center environment
Ability to provide clear vision and direction to team
Computer skills to include a working knowledge of Microsoft Office Suite and GQ (internal order management system)
Strong communication (both written and verbal) skills
Ability to manage time effectively, multi-task and adapt quickly to changing priorities
Ability to perform in a fast paced environment
Strong project management skills
Ability and willingness to work overtime and flex assigned shift schedule as required to meet business needs
WHAT TO SEND OUR WAY
Your resume, highlighting your education, experience, and skills
Why you want to be a part of the Galls family
Benefits:
Excellent medical/dental and vision coverage- Eligible 1
st
day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
We now offer Daily Pay up to 50% of your wages!
EOE/Disability/Vets
$25k-35k yearly est. 1d ago
Strategic Support Team Specialist
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
The Strategic Support Team Specialist (SST) provides support to Galls Strategic Account Managers and to our valued customers. Responsibilities include the provision of product information and ordering methods, processing orders, tracking shipments, answering inquiries about delivery of orders or returns and overseeing the lifecycle of B2B projects, orders, and quotes to ensure accuracy and customer satisfaction.
What you'll do:
Answer, track and forward incoming sales calls and as business needs dictate
Work closely with account managers in placing orders, identifying specialty item numbers, tracking shipments, authorizing returns, inputting purchase orders and promoting the web-based system for transactions
Manage large-scale and complex quotes and orders, ensuring accuracy and timely execution.
Arrange for special handling of orders and deliveries with internal departments to include merchandising, uniform services or distribution to ensure uniforms and other products are expedited to meet customer requirements
Maintain extensive knowledge of specialized product lines, including ballistics, VAS (Value-Added Services), and custom uniform programs (e.g., jumpsuits).
Serve as a subject matter expert for MA SAMS and RAEs requiring creative, strategic problem-solving techniques
Understand and execute on state-specific Buy Boards and Cooperative Contractual Pricing Agreements. Ensure all transactions align with company policies and legal requirements
Provide back up support for account managers when unavailable or out of office
What you bring:
Minimum high school diploma; four-year degree preferred
Proficient in Galls Intranet, Galls Website, Internet, and Microsoft Windows (Word, Excel, Access and PowerPoint)
One year of Customer Service, Sales or Retail experience
General knowledge of Galls product categories
Specific knowledge of customer ordering procedures
Strong analytical skills
Strong customer service skills to include excellent phone etiquette
Strong organizational and multi-tasking skills
EOE/Disability/Vets
$19k-28k yearly est. 1d ago
Returns Associate
Galls, LLC 4.1
Galls, LLC job in Lexington, KY
Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.
Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
Inspect merchandise to determine disposition of item.
Pull Order up in GQ System and process for credit and/or exchange.
Completes all forms required for returned goods.
Package and label merchandise to be entered back into stock.
Qualifications/Requirements:
Strong customer service skills with experience in talking with customers via the phone or email - preferred
Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.
Ability to learn internal order management software.
Ability to meet productivity standards with accuracy/quality
Ability to communicate professionally
Sense of urgency
Ability to follow standard operating processes
Great attendance
Work overtime as business dictates
Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.
Ability to research/troubleshoot and make quick decisions
Education/Training/Experience:
High school diploma or a GED is required
Previous Returns experience preferred
EOE/Disability/Vets