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Game master skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical game master skills. We ranked the top skills for game masters based on the percentage of resumes they appeared on. For example, 51.0% of game master resumes contained customer service as a skill. Continue reading to find out what skills a game master needs to be successful in the workplace.

15 game master skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how game masters use customer service:
  • Provided in-game technical support and customer service
  • Greet and let guests know the rules and guidelines of the game, good customer service is a must

2. Technical Issues

Here's how game masters use technical issues:
  • Handled technical issues, including malfunctioning hardware, incompatible software and other issues preventing online access.
  • Assisted in game bugs and other technical issues, player harassment, and in-game events.

3. Customer Support

Here's how game masters use customer support:
  • Provide Customer Support for various Funcom Games.
  • Performed customer support services via the game client World of Warcraft involving restoring virtual goods and actioning abusive players.

4. Bug Reports

Here's how game masters use bug reports:
  • Filed bug reports submitted by players into the QA database to be tested.
  • Provided troubleshooting for client related issues and submitted bug reports to the development team for review.

5. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how game masters use ran:
  • Organized and ran entertainment events for winery customers.
  • Patrolled game worlds, ran online events and monitored player reports.

6. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how game masters use billing issues:
  • Ensured the support of French speaking SOE customers by solving in-game, technical and billing issues.
  • Resolved tickets and emails about common questions, disciplinary actions on accounts, and billing issues.

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7. Customer Inquiries

Here's how game masters use customer inquiries:
  • Answered over 700 customer inquiries in an 8-hour shift more than doubling the previous company record.
  • Answered phone calls and emails regarding customer inquiries and accounts.

8. Game Products

Here's how game masters use game products:
  • Conduct quality assurance assessment of game products to ensure product quality and service.

9. Facebook

Here's how game masters use facebook:
  • Tested features and game play for different platforms Facebook games, PC games and iPhone app games.
  • Cultivated the social media presence of Soldier Front 2 on Facebook, Twitter, and Twitch.

10. Customer Issues

Here's how game masters use customer issues:
  • Identify problems, troubleshoot customer issues, educate customers, and handle all core responsibilities.
  • Handle advanced skill level issues and complex customer issues using exception guidelines.

11. Front Desk

Here's how game masters use front desk:
  • Front Desk, Greet customers, take payments,clean, give instructions, reset games.

12. Escape Room

Here's how game masters use escape room:
  • Manage escape rooms, take phone calls, make reservations/bookings, go over introduction and rules with customers
  • Oversee escape room games and provide guests with an enjoyable breakout experience.

13. Control Room

A control room, also known as an operations center, is a room that serves as central control and monitoring station for security, building, and other types of systems of a large facility or physical area. Control rooms act as the central nervous system of a facility and require a reliable and efficient communication system to effectively handle emergencies, as well as critical incidents and decisions.

Here's how game masters use control room:
  • Work in control room to watch computers with security cameras on duel screens.
  • Operate control room during gameplay Greet customers and advise rules

14. Video Games

Video Games are a form of entertainment where the player interacts with a virtual space. The subject and strategies for video games vary depending on the kind of game. For example, some video games require the player to solve a puzzle in addition to exploring the virtual world, while others encourage combat strategies.

Here's how game masters use video games:
  • Worked with video game developers of the MMORPG Pandora Saga to provide online content for its community of players.
  • Front line service for one of the world's largest and most profitable video game companies.

15. Game Rules

Here's how game masters use game rules:
  • Present a warm and welcoming attitude to patrons and answering questions about game rules and policies.
  • Explained game rules and regulations, pricing, and prize options.
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List of game master skills to add to your resume

Game master skills

The most important skills for a game master resume and required skills for a game master to have include:

  • Customer Service
  • Technical Issues
  • Customer Support
  • Bug Reports
  • RAN
  • Billing Issues
  • Customer Inquiries
  • Game Products
  • Facebook
  • Customer Issues
  • Front Desk
  • Escape Room
  • Control Room
  • Video Games
  • Game Rules

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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