Game X Change jobs - 26 jobs

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Ensuring that they are compliant to all store policies and guidelines in regards to operations, merchandising, time management, cash handling, HR, etc. Team Member All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader MIT's act as Manager on Duty when the Manager is not present in the store. Meaning the MIT's assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT's should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place. MIT's are being trained to be in a management position someday. As such it's important that they pay attention and learn as much as they can from their manager about what the role entails. MIT's should be trained on all aspects of a Management position. While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Scheduling Requirements: 45 hours per week, schedule varies based on business needs. (Weekends required as the business dictates) Reports to: Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment. Directly influence the talent development and business results of several stores within the defined territory Encourage outstanding business results by focusing on specific behaviors and outcomes. Personally model the professional conduct expected of all GameXChange Leaders Respond favorably and quickly to all business opportunities identified through sales/inbound reporting, customer feedback, store visit results and other opportunities communicated by the Admin team. Validate that stores are scheduling based on sales trends and business needs, while maintaining compliance with their labor budget. Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days Monitor store conditions by completing regular store visits and provide coaching/assistance to ensure the store team is maintaining the expected store condition standards. Ensures proper and timely communication to and from both Senior Leadership as well as Store Managers & associates, utilizing company approved communication channels. Ensures compliance to company scheduling requirements for District Managers, including time and attendance record keeping, scheduled store visits and time in store requirements. Ensures the culture and core values of GameXChange are understood by Store Managers and Store Teams. Ensure compliance with company accounting records, loss prevention tasks and other administrative assignments. Responsible for ensuring that all store locations within the territory operate per Game XChange guidelines *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Planning and Organizing - Establishing a course of action for self and others to ensure that work is completed efficiently. Prioritizes - Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate. Determines tasks and resources - Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed. Schedules - Allocates appropriate amounts of time for completing one's own and others' work; avoids scheduling conflicts; develops timelines and milestones. Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved. Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest. Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood. Develops others' and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions. Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment. Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed). Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports). Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes. Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others. Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) 3 years of successful, related experience as a Store Manager or other relevant position Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Strong understanding of what is needed to motivate and retain top talent Proven ability to achieve outstanding business results through others, from a distance Proven commitment to self-directed learning and peer mentoring. Ability to travel unaccompanied and unassisted if necessary, including overnight stays Strong customer service skills, including clear verbal and written communication skills Strong organizational skills, with ability to handle multiple, detailed projects Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices Ability to move unassisted throughout stores for extended periods (up to 12 hours per day) Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Keyholders are responsible for opening and closing the store on time and ensuring that all monetary transactions are properly recorded as explained in the Cash Handling Policy. Keyholders are responsible for ensuring that opening and closing duties are completed properly and that all corresponding paperwork is completed accurately. Team Leader All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. Keyholders act as Manager on Duty when the Manager and ASM are not present in the store. Meaning the Keyholder assumes the role as team leader during this time and ensures that any and all tasks assigned by the SM and ASM are being completed. As well as ensuring the store is running optimally. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.

Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that store schedules are aligned to create exceptional customer service, that there is always a Manager on Duty in the store, all while maintaining compliance with company scheduling directives. Ensure store tasks are completed appropriately by delegating portions of the task load and creating a culture where the customer is always the top priority. Provide timely and appropriate feedback to all store associates concerning performance. This should include daily coaching & teaching as well as timely reviews for new hires and annual reviews for seasoned associates. Communicate clearly and regularly with store associates, other Store Managers, Field Leadership and Corporate Leadership to ensure that all GameXChange initiatives are implemented as directed. Protect company asset Ensure that all areas of the store are Neat, Clean and Organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Complete weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader Focus and motivate the team to create a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Recruit, hire, assess, develop, and retain people who are committed to outstanding customer service, prioritizing a product trade-in focused culture, and are passionate about creating exceptional experiences for customers. Complete on-boarding training for all new associates, ensuring that all associates are aware of the best practices, policies and procedures and the company's core values. Teach, observe and coach individual sales associates based on expected trade in and sales behaviors and outcomes *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Recruiting/Building a high performance team - Uses all tools available to recruit associates and is constantly looking for opportunities to bring high caliber associates onto the team. Building Customer Loyalty - Focuses on building positive customer relationships. Observes, coaches, and teaches building customer relationships with associates. Effectively meets customer needs and takes ownership of customer experience and loyalty. Coaching - Works to identify areas of opportunity for associates. Properly coaches and teaches associates while creating a positive work environment that focuses on exceptional customer service. Results Oriented - Sets a high standard of performance for the team. Leads by example in all aspects of store operations and takes ownership of store performance. Clearly communicates the impact individual associates' behaviors have on overall store performance. Sets Standards - Exhibits complete ownership of responsibilities for their store. Works to create high standards for themselves for which they hold themselves accountable. Creates an environment of positive accountability for all other associates. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age Must be able to provide genuine and friendly assistance to every customer regardless of the situation. High school diploma or GED required Two or more years of retail sales, customer service, and/or management/leadership experience preferred; at least 1 year of retail management experience preferred Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car to other locations for training/meetings Must be able to work a minimum of 43 hours per week MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work extended hours/days as necessary, including nights and weekends. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Ability to work a varied retail schedule including nights, weekends and holidays.

Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader MIT's act as Manager on Duty when the Manager is not present in the store. Meaning the MIT's assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT's should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place. MIT's are being trained to be in a management position someday. As such it's important that they pay attention and learn as much as they can from their manager about what the role entails. MIT's should be trained on all aspects of a Management position. While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Keyholders are responsible for opening and closing the store on time and ensuring that all monetary transactions are properly recorded as explained in the Cash Handling Policy. Keyholders are responsible for ensuring that opening and closing duties are completed properly and that all corresponding paperwork is completed accurately. Team Leader All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. Keyholders act as Manager on Duty when the Manager and ASM are not present in the store. Meaning the Keyholder assumes the role as team leader during this time and ensures that any and all tasks assigned by the SM and ASM are being completed. As well as ensuring the store is running optimally. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.

Position Type: Full Time Non Exempt Scheduling Requirements: Schedule varies based on business needs. Reports to: Store Manager ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Completing Monday store photos and Monday check-list and submitting them each week. Utilizing the Daily Assignment portion of the Daily Sheet when acting as MOD. Assigning tasks to associates for the day to ensure projects and tasks are being completed. Assistant Store Managers are responsible for the completion of at least one inventory count a week. Whether it be the Monday or the Wednesday count. Assistant Store Managers complete the cash log on days they are acting MOD to ensure it is accurate and up to date daily. Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Team Leader Assistant Store Managers would assist with performing first interviews in order to find great candidates to help fill out their team. Assistant Store Managers act as Manager on Duty when the Manager is not present in the store. Meaning the ASM assumes the role as team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting the Store Manager - Assistant Store Managers should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Assistant Store Manager is the acting Manager on Duty and should be competent in running the store in their place. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Scheduling Requirements: 45 hours per week, schedule varies based on business needs. (Weekends required as the business dictates) Reports to: Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment. Directly influence the talent development and business results of several stores within the defined territory Encourage outstanding business results by focusing on specific behaviors and outcomes. Personally model the professional conduct expected of all GameXChange Leaders Respond favorably and quickly to all business opportunities identified through sales/inbound reporting, customer feedback, store visit results and other opportunities communicated by the Admin team. Validate that stores are scheduling based on sales trends and business needs, while maintaining compliance with their labor budget. Empower store teams to act quickly and creatively to resolve guest issues, and respond effectively to guest issues elevated to the multi-unit or corporate level within three days Monitor store conditions by completing regular store visits and provide coaching/assistance to ensure the store team is maintaining the expected store condition standards. Ensures proper and timely communication to and from both Senior Leadership as well as Store Managers & associates, utilizing company approved communication channels. Ensures compliance to company scheduling requirements for District Managers, including time and attendance record keeping, scheduled store visits and time in store requirements. Ensures the culture and core values of GameXChange are understood by Store Managers and Store Teams. Ensure compliance with company accounting records, loss prevention tasks and other administrative assignments. Responsible for ensuring that all store locations within the territory operate per Game XChange guidelines *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Planning and Organizing - Establishing a course of action for self and others to ensure that work is completed efficiently. Prioritizes - Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate. Determines tasks and resources - Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed. Schedules - Allocates appropriate amounts of time for completing one's own and others' work; avoids scheduling conflicts; develops timelines and milestones. Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion. Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved. Opens discussions effectively. Describes expectations, goals, requests, or future states in a way that provides clarity and excites interest. Clarifies the current situation. Seeks, gives, and summarizes information; ensures that the situation/issue at hand is understood. Develops others' and own ideas. Presents own ideas; seeks and develops suggestions of others; makes procedural suggestions. Facilitates agreement. Uses appropriate influence strategies (such as demonstrating benefits or giving rewards) to gain agreement; persists by using different approaches as needed to gain commitment. Closes discussions with clear summaries. Summarizes outcomes of discussions and establishes next steps (if needed). Establishes good interpersonal relationships. In words and actions, makes people feel valued, appreciated, and included (enhances self-esteem, empathizes, involves, discloses, supports). Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Tries to understand changes. Tries to understand changes in tasks, situations, and environment as well as the logic or basis for change; seeks information about changes. Approaches change or newness positively. Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to others. Adjusts behaviors. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) 3 years of successful, related experience as a Store Manager or other relevant position Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Strong understanding of what is needed to motivate and retain top talent Proven ability to achieve outstanding business results through others, from a distance Proven commitment to self-directed learning and peer mentoring. Ability to travel unaccompanied and unassisted if necessary, including overnight stays Strong customer service skills, including clear verbal and written communication skills Strong organizational skills, with ability to handle multiple, detailed projects Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices Ability to move unassisted throughout stores for extended periods (up to 12 hours per day) Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Ensuring that they are compliant to all store policies and guidelines in regards to operations, merchandising, time management, cash handling, HR, etc. Team Member All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Keyholders are responsible for opening and closing the store on time and ensuring that all monetary transactions are properly recorded as explained in the Cash Handling Policy. Keyholders are responsible for ensuring that opening and closing duties are completed properly and that all corresponding paperwork is completed accurately. Team Leader All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. Keyholders act as Manager on Duty when the Manager and ASM are not present in the store. Meaning the Keyholder assumes the role as team leader during this time and ensures that any and all tasks assigned by the SM and ASM are being completed. As well as ensuring the store is running optimally. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.

Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader MIT's act as Manager on Duty when the Manager is not present in the store. Meaning the MIT's assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT's should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place. MIT's are being trained to be in a management position someday. As such it's important that they pay attention and learn as much as they can from their manager about what the role entails. MIT's should be trained on all aspects of a Management position. While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Position Type: Full Time Non Exempt Scheduling Requirements: Schedule varies based on business needs. Reports to: Store Manager ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Completing Monday store photos and Monday check-list and submitting them each week. Utilizing the Daily Assignment portion of the Daily Sheet when acting as MOD. Assigning tasks to associates for the day to ensure projects and tasks are being completed. Assistant Store Managers are responsible for the completion of at least one inventory count a week. Whether it be the Monday or the Wednesday count. Assistant Store Managers complete the cash log on days they are acting MOD to ensure it is accurate and up to date daily. Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Team Leader Assistant Store Managers would assist with performing first interviews in order to find great candidates to help fill out their team. Assistant Store Managers act as Manager on Duty when the Manager is not present in the store. Meaning the ASM assumes the role as team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting the Store Manager - Assistant Store Managers should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Assistant Store Manager is the acting Manager on Duty and should be competent in running the store in their place. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Ensuring that they are compliant to all store policies and guidelines in regards to operations, merchandising, time management, cash handling, HR, etc. Team Member All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader MIT's act as Manager on Duty when the Manager is not present in the store. Meaning the MIT's assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT's should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place. MIT's are being trained to be in a management position someday. As such it's important that they pay attention and learn as much as they can from their manager about what the role entails. MIT's should be trained on all aspects of a Management position. While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that store schedules are aligned to create exceptional customer service, that there is always a Manager on Duty in the store, all while maintaining compliance with company scheduling directives. Ensure store tasks are completed appropriately by delegating portions of the task load and creating a culture where the customer is always the top priority. Provide timely and appropriate feedback to all store associates concerning performance. This should include daily coaching & teaching as well as timely reviews for new hires and annual reviews for seasoned associates. Communicate clearly and regularly with store associates, other Store Managers, Field Leadership and Corporate Leadership to ensure that all GameXChange initiatives are implemented as directed. Protect company asset Ensure that all areas of the store are Neat, Clean and Organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Complete weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader Focus and motivate the team to create a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Recruit, hire, assess, develop, and retain people who are committed to outstanding customer service, prioritizing a product trade-in focused culture, and are passionate about creating exceptional experiences for customers. Complete on-boarding training for all new associates, ensuring that all associates are aware of the best practices, policies and procedures and the company's core values. Teach, observe and coach individual sales associates based on expected trade in and sales behaviors and outcomes *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Recruiting/Building a high performance team - Uses all tools available to recruit associates and is constantly looking for opportunities to bring high caliber associates onto the team. Building Customer Loyalty - Focuses on building positive customer relationships. Observes, coaches, and teaches building customer relationships with associates. Effectively meets customer needs and takes ownership of customer experience and loyalty. Coaching - Works to identify areas of opportunity for associates. Properly coaches and teaches associates while creating a positive work environment that focuses on exceptional customer service. Results Oriented - Sets a high standard of performance for the team. Leads by example in all aspects of store operations and takes ownership of store performance. Clearly communicates the impact individual associates' behaviors have on overall store performance. Sets Standards - Exhibits complete ownership of responsibilities for their store. Works to create high standards for themselves for which they hold themselves accountable. Creates an environment of positive accountability for all other associates. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age Must be able to provide genuine and friendly assistance to every customer regardless of the situation. High school diploma or GED required Two or more years of retail sales, customer service, and/or management/leadership experience preferred; at least 1 year of retail management experience preferred Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car to other locations for training/meetings Must be able to work a minimum of 43 hours per week MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work extended hours/days as necessary, including nights and weekends. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Ability to work a varied retail schedule including nights, weekends and holidays.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Protecting company assets through effective inventory control and loss prevention practices. Completing tasks assigned by Store Manager and Assistant Store Manager in a timely manner that is up to standards with GXC policies and guidelines. Communicating clearly with Manager on Duty as well as Store Manager to avoid miscommunication and ensure complete understanding on progress of various tasks, standards and policies, as well as any issues that may arise. Ensuring that they are compliant to all store policies and guidelines in regards to operations, merchandising, time management, cash handling, HR, etc. Team Member All GXC associates are responsible for maintaining a store culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. This includes maintaining a positive attitude while in the store at all times. Any negativity that affects the company, associates, or customers in a negative manner will be dealt with very seriously. All GXC associates are responsible for assisting in training new hires with the basic functions and standards of the store. *Additional Duties/Responsibilities may be assigned as the business needs dictate MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Salaried Non Exempt Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current Store Manager, AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Assisting the Store Manager in ensuring store tasks are completed appropriately by acting as a team leader and delegating tasks when necessary. Communicating clearly and regularly with the Store Manager to ensure that you are both fully aware of the events taking place in the store, progress of store tasks, as well as the growth and training needs of the team. Protecting company assets through effective inventory control and loss prevention practices. Ensure that all areas of the store are neat, clean, and organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Assisting the Store Manager with weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader MIT's act as Manager on Duty when the Manager is not present in the store. Meaning the MIT's assumes the role of team leader during this time and ensures that any and all tasks assigned by the manager are being completed. As well as ensuring the store is running optimally. Assist the Store Manager in motivating the team and creating a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Assisting the Store Manager in training, observing, and coaching individual team members. *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Assisting and Learning from the Store Manager - MIT's should act as a direct support system to their Store Manager. They must be reliable, responsible, and attentive to the needs of the store. When the Store Manager is not present the Manager in Training is the acting Manager on Duty and should be competent in running the store in their place. MIT's are being trained to be in a management position someday. As such it's important that they pay attention and learn as much as they can from their manager about what the role entails. MIT's should be trained on all aspects of a Management position. While they may not perform all of these duties at all times they should feel confident in being able to manage the store properly when the Manager is absent. Coaching - Assists in identifying areas of opportunity for associates. Assists in coaching and teaching associates while maintaining a positive work environment that focuses on exceptional customer service. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work a varied schedule with extended hours/days as necessary, including nights, weekends, and holidays. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention.

Scheduling Requirements: 43 hours per week, 8 Peak shifts per month. Additional requirements as needed. Reports to: Current AM/DM, or Vice President of Operations ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Customer Service Provides exceptional customer service: Ensuring that every customer is greeted in a timely manner, that we are focused on building a relationship with customers and understanding their needs to better assist them in finding the right products/services to enhance their experience. Ensuring that every customer is thanked for their purchase or trade-in and invited back to the store. Being sure to promote inbounds to every customer in a meaningful way. Operations Ensure that store schedules are aligned to create exceptional customer service, that there is always a Manager on Duty in the store, all while maintaining compliance with company scheduling directives. Ensure store tasks are completed appropriately by delegating portions of the task load and creating a culture where the customer is always the top priority. Provide timely and appropriate feedback to all store associates concerning performance. This should include daily coaching & teaching as well as timely reviews for new hires and annual reviews for seasoned associates. Communicate clearly and regularly with store associates, other Store Managers, Field Leadership and Corporate Leadership to ensure that all GameXChange initiatives are implemented as directed. Protect company asset Ensure that all areas of the store are Neat, Clean and Organized per the company direction, ensuring that we have no barriers to providing exceptional customer service. Complete weekly & monthly verifications of accounting, transactions, inventory, and loss prevention categories. Team Leader Focus and motivate the team to create a culture that is focused on trade-ins, providing customers with exceptional service, maintaining GXC standards in regards to operations, merchandising, and store organization/cleanliness. Recruit, hire, assess, develop, and retain people who are committed to outstanding customer service, prioritizing a product trade-in focused culture, and are passionate about creating exceptional experiences for customers. Complete on-boarding training for all new associates, ensuring that all associates are aware of the best practices, policies and procedures and the company's core values. Teach, observe and coach individual sales associates based on expected trade in and sales behaviors and outcomes *Additional Duties/Responsibilities may be assigned as the business needs dictate RELATED COMPETENCIES Recruiting/Building a high performance team - Uses all tools available to recruit associates and is constantly looking for opportunities to bring high caliber associates onto the team. Building Customer Loyalty - Focuses on building positive customer relationships. Observes, coaches, and teaches building customer relationships with associates. Effectively meets customer needs and takes ownership of customer experience and loyalty. Coaching - Works to identify areas of opportunity for associates. Properly coaches and teaches associates while creating a positive work environment that focuses on exceptional customer service. Results Oriented - Sets a high standard of performance for the team. Leads by example in all aspects of store operations and takes ownership of store performance. Clearly communicates the impact individual associates' behaviors have on overall store performance. Sets Standards - Exhibits complete ownership of responsibilities for their store. Works to create high standards for themselves for which they hold themselves accountable. Creates an environment of positive accountability for all other associates. BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age Must be able to provide genuine and friendly assistance to every customer regardless of the situation. High school diploma or GED required Two or more years of retail sales, customer service, and/or management/leadership experience preferred; at least 1 year of retail management experience preferred Must be able to work alone, move throughout the store unassisted and stand for extended periods (up to 12 hours per day) * Must be able to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car to other locations for training/meetings Must be able to work a minimum of 43 hours per week MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Must be able to provide exceptional customer service skills. Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred. Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities. Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork. Proficient understanding of basic math functions (add, subtract, multiply, divide) * Working knowledge of alphabetizing. Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner. Proficient problem solving skills and judgment abilities. Proficient ability to carry out instructions furnished in written, oral or diagram form. Ability to deliver bank deposits according to loss prevention policies. Ability to work extended hours/days as necessary, including nights and weekends. Ability to remain positive and effective under pressure; ability to handle stress in a manner that does not negatively impact customers, other associates or the organization. Consistently demonstrates a commitment to GameXChange policies and procedures, including but not limited to, attendance, confidentiality and loss prevention. Ability to work a varied retail schedule including nights, weekends and holidays.