At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the storemanagement team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
Complete Omni-Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
Support storemanagement in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the StoreManager / StoreManager 2 /Assistant StoreManager as needed.
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to the storemanagement.
QUALIFICATIONS*
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
REQUIRED JOB SKILLS AND ABILITIES
Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Work in a fast-paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and properly complete the required paperwork.
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
Problem-solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss prevention safety guidelines.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
s are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Compensation:
$11.50 - $14.25
$11.5-14.3 hourly Auto-Apply 22d ago
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Pharmacy Operations Manager
Walgreens 4.4
Dublin, OH jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports StoreManager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the StoreManager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. xevrcyc To review benefits, please click here /benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser /benefits
Salary Range: Hourly
$22.5-31 hourly 2d ago
Pharmacy Operations Manager
Walgreens 4.4
Cleveland, OH jobs
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports StoreManager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the StoreManager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 2d ago
Director, In Store
Macy's, Inc. 4.5
Columbus, OH jobs
Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your leadership and direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People Leaders and Colleagues will grow following your leadership. Perform other duties as assigned. This role reports to and is a developmental step to StoreManager.
What You Will Do
* Lead a team of People Leaders - Sales and Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers. Coach, train, teach and develop skills and strategy to drive customer experience, selling, merchandise and operational processes.
* Analyze Store's business in order to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
* Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency.
* Develop strategies and appropriately plan/execute workload on the following: pricing, signing, visual execution, merchandise execution, event execution.
* Drive profit results by leading and planning/executing workload on the following: product movement logistics, fulfillment, and back of house activities.
* Lead customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy to shop environment.
* Review Sales, Customer Experience, and Star Rewards results and strategize action for continued improvement.
* Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics.
* Review and utilize data to provide People Leader and Colleague recognition; develop and communicate strategies to improve results.
* Work with Managers, Sales and Customer Experience to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.
* Strategize, plan and execute events and community outreach. Ensure execution through Managers, Sales and Customer Experience.
* Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis.
* Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
* Actively participate in the recruitment process and fill open Executive positions prioritizing internal movement, Commission, and High Level Selling areas.
* Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
* Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
* Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
* Perform other duties as assigned.
* Regular, dependable attendance and punctuality.
Who You Are and Skills You Will Need
* Candidates with a Bachelor's Degree or equivalent.
* A minimum of 7-10 years retail management with experience developing leaders in a department or specialty store.
* Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Basic math functions such as addition, subtraction, multiplication, and division.
* Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
* Able to handle multiple tasks simultaneously.
* Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
* Must possess a strong sense of urgency.
* Must be proficient in the use of computers and RF equipment.
* Strong interpersonal and leadership skills.
* Highly organized, with the ability to adapt quickly to changing priorities.
* Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.
* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
* Merchandise discounts
* Performance-based incentives
* Annual merit review
* Employee Assistance Program with mental health counseling and legal/financial advice
* Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
$42k-54k yearly est. Auto-Apply 21d ago
Director, In Store
Macy's 4.5
Columbus, OH jobs
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your leadership and direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People Leaders and Colleagues will grow following your leadership. Perform other duties as assigned. This role reports to and is a developmental step to StoreManager.
What You Will Do
Lead a team of People Leaders - Sales and Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers. Coach, train, teach and develop skills and strategy to drive customer experience, selling, merchandise and operational processes.
Analyze Store's business in order to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency.
Develop strategies and appropriately plan/execute workload on the following: pricing, signing, visual execution, merchandise execution, event execution.
Drive profit results by leading and planning/executing workload on the following: product movement logistics, fulfillment, and back of house activities.
Lead customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy to shop environment.
Review Sales, Customer Experience, and Star Rewards results and strategize action for continued improvement.
Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics.
Review and utilize data to provide People Leader and Colleague recognition; develop and communicate strategies to improve results.
Work with Managers, Sales and Customer Experience to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.
Strategize, plan and execute events and community outreach. Ensure execution through Managers, Sales and Customer Experience.
Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis.
Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
Actively participate in the recruitment process and fill open Executive positions prioritizing internal movement, Commission, and High Level Selling areas.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.
Regular, dependable attendance and punctuality.
Who You Are and Skills You Will Need
Candidates with a Bachelor's Degree or equivalent.
A minimum of 7-10 years retail management with experience developing leaders in a department or specialty store.
Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math functions such as addition, subtraction, multiplication, and division.
Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
Able to handle multiple tasks simultaneously.
Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Must be proficient in the use of computers and RF equipment.
Strong interpersonal and leadership skills.
Highly organized, with the ability to adapt quickly to changing priorities.
Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings
here
.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
$42k-54k yearly est. Auto-Apply 20d ago
District Execution Manager MET
Home Depot 4.6
Columbus, OH jobs
District Execution Managers (DEMs) are responsible for overseeing the successful implementation and execution of all Merchandising Services activities within their district of assigned retail stores. This includes General Service Guidelines, Projects, Resets, and other assigned services. They are responsible for communication with their customers which include the District Manager and the key point of contact for Suppliers in their assigned market.
DEMs are accountable for the overall performance of teams of managers, supervisors and associates that operate during the day and at night. These teams create an inviting shopping environment and enhance the customer experience by ensuring merchandising strategies and programs are executed successfully, as directed by the Regional Director Merchandising Execution (RDME) and Merchandising Services organization.
DEMs are accountable for hiring, training, and conducting performance reviews for their direct reports and are accountable for the activities for those associates. They are accountable for the teams' metrics and expectations including safety, quality, productivity, completion of assigned projects. DEMs are accountable for budgeting of the team, including overtime, payroll, and other expenses.
Key Responsibilities:
* 30% - Attend District meetings to communicate service metrics and other information; Monitor Managers participation in SSC led captainship program; Responsible for communicating and follow up on merchandising issues.
* 25% - District Execution Manager (DEM), have a duty to uphold, maintain, and support all lawful company policies and positions; Coach and mentor direct reports and provide ongoing performance feedback; Provide guidance, set priorities, and assist with assigned tasks; Ensure execution of staffing, training, rewards and recognition
* 30% - Set and communicate expectations; Conduct store visits and monitor reports across day and night teams; Accountable for team's key deliverables; Provide direction on merchandising activities and special projects; Hold Team accountable for expenses.
* 15% - Utilize regional captainship program to identify and resolve local and national issues; Utilize interactive reporting to pull key merchandising and operational reports.
Direct Manager/Direct Reports:
* Position reports to Regional Director of MET Execution
* Position has 100 Direct Reports
Travel Requirements:
* Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* Working knowledge of Microsoft Office Suite
* Working knowledge of Tableau
* Working knowledge of presentation software (e.g., Microsoft PowerPoint)
* Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
* Demonstrated ability to collaborate and work effectively with cross-functional teams
* Demonstrated project management skills
* Ability to convey complex or technical ideas and processes in easy to understand terms to diverse audiences
* Excellent written and verbal communication skills
* Ability to retrieve, manipulate, analyze, and interpret data using web- based programs and handheld device
* Experience working in the retail merchandising service industry or working directly for large scale retailer with multilocation responsibility
* Merchandising background
* Project Management Experience
* 5 years of supervisory/management experience of large teams
* Must have a valid state driver's license and proof of insurance
* Must have reliable transportation
* Requires daily non-overnight travel up to 100% of the time
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
* Minimal or no education requirements
Minimum Years of Work Experience:
* 5
Preferred Years of Work Experience:
* No additional years of experience
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Decision Quality
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
* Develops Talent
* Drives Results
$101k-142k yearly est. 10d ago
District Execution Manager MET
Home Depot 4.6
Columbus, OH jobs
District Execution Managers (DEMs) are responsible for overseeing the successful implementation and execution of all Merchandising Services activities within their district of assigned retail stores. This includes General Service Guidelines, Projects, Resets, and other assigned services. They are responsible for communication with their customers which include the District Manager and the key point of contact for Suppliers in their assigned market.
DEMs are accountable for the overall performance of teams of managers, supervisors and associates that operate during the day and at night. These teams create an inviting shopping environment and enhance the customer experience by ensuring merchandising strategies and programs are executed successfully, as directed by the Regional Director Merchandising Execution (RDME) and Merchandising Services organization.
DEMs are accountable for hiring, training, and conducting performance reviews for their direct reports and are accountable for the activities for those associates. They are accountable for the teams' metrics and expectations including safety, quality, productivity, completion of assigned projects. DEMs are accountable for budgeting of the team, including overtime, payroll, and other expenses.
**Key Responsibilities:**
+ 30% - Attend District meetings to communicate service metrics and other information; Monitor Managers participation in SSC led captainship program; Responsible for communicating and follow up on merchandising issues.
+ 25% - District Execution Manager (DEM), have a duty to uphold, maintain, and support all lawful company policies and positions; Coach and mentor direct reports and provide ongoing performance feedback; Provide guidance, set priorities, and assist with assigned tasks; Ensure execution of staffing, training, rewards and recognition
+ 30% - Set and communicate expectations; Conduct store visits and monitor reports across day and night teams; Accountable for team's key deliverables; Provide direction on merchandising activities and special projects; Hold Team accountable for expenses.
+ 15% - Utilize regional captainship program to identify and resolve local and national issues; Utilize interactive reporting to pull key merchandising and operational reports.
**Direct Manager/Direct Reports:**
+ Position reports to Regional Director of MET Execution
+ Position has 100 Direct Reports
**Travel Requirements:**
+ Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Working knowledge of Microsoft Office Suite
+ Working knowledge of Tableau
+ Working knowledge of presentation software (e.g., Microsoft PowerPoint)
+ Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
+ Demonstrated ability to collaborate and work effectively with cross-functional teams
+ Demonstrated project management skills
+ Ability to convey complex or technical ideas and processes in easy to understand terms to diverse audiences
+ Excellent written and verbal communication skills
+ Ability to retrieve, manipulate, analyze, and interpret data using web- based programs and handheld device
+ Experience working in the retail merchandising service industry or working directly for large scale retailer with multilocation responsibility
+ Merchandising background
+ Project Management Experience
+ 5 years of supervisory/management experience of large teams
+ Must have a valid state driver's license and proof of insurance
+ Must have reliable transportation
+ Requires daily non-overnight travel up to 100% of the time
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ Minimal or no education requirements
**Minimum Years of Work Experience:**
+ 5
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Decision Quality
+ Ensures Accountability
+ Plans and Aligns
+ Communicates Effectively
+ Customer Focus
+ Develops Talent
+ Drives Results
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
$101k-142k yearly est. 10d ago
Store Manager
Ross Stores, Inc. 4.3
Columbus, OH jobs
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
* Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
* Analyzes Store reports to evaluate controllable expenses and overall Store performance.
* Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
* Ensures proper scheduling of Associates to meet business objectives.
* Accepts special assignments as directed by Leadership.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development:
* Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
* Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
* Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
* Ensures compliance with Ross personnel policies and procedures.
* Manages Associate Relations issues, consulting with the District Manager as needed.
* Ensures compliance with all State, Local and Federal regulations.
Expense Control:
* Leads all expenditures to be within budget.
* Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:
* Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
* Ensures all Associates understand and can execute emergency operating procedures.
Customer Service:
* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
* Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
* Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
* Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
* Represents and supports the Company brand at all times.
* ManagesStore to ensure a clean, neat, easy to shop environment.
* Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Ensures merchandise is presented and organized according to Company merchandising guidelines.
* Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention:
* Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
* Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES:
* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
* Five or more years of Storemanagement experience in a retail environment.
* Must maintain a high level of Customer service.
* Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
* Ability to train, coach and develop Associates at all levels.
* Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
* Fluency in English.
* Must exercise considerable independent judgement and discretion.
* Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant StoreManager, Area Supervisors and all Retail Associates.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$34k-45k yearly est. 4d ago
District Execution Manager MET
Home Depot u 4.6
Ohio City, OH jobs
With a career at The Home Depot, you can be yourself and also be part of something bigger.
District Execution Managers (DEMs) are responsible for overseeing the successful implementation and execution of all Merchandising Services activities within their district of assigned retail stores. This includes General Service Guidelines, Projects, Resets, and other assigned services. They are responsible for communication with their customers which include the District Manager and the key point of contact for Suppliers in their assigned market.
DEMs are accountable for the overall performance of teams of managers, supervisors and associates that operate during the day and at night. These teams create an inviting shopping environment and enhance the customer experience by ensuring merchandising strategies and programs are executed successfully, as directed by the Regional Director Merchandising Execution (RDME) and Merchandising Services organization.
DEMs are accountable for hiring, training, and conducting performance reviews for their direct reports and are accountable for the activities for those associates. They are accountable for the teams' metrics and expectations including safety, quality, productivity, completion of assigned projects. DEMs are accountable for budgeting of the team, including overtime, payroll, and other expenses.
Key Responsibilities:
30% - Attend District meetings to communicate service metrics and other information; Monitor Managers participation in SSC led captainship program; Responsible for communicating and follow up on merchandising issues.
25% - District Execution Manager (DEM), have a duty to uphold, maintain, and support all lawful company policies and positions; Coach and mentor direct reports and provide ongoing performance feedback; Provide guidance, set priorities, and assist with assigned tasks; Ensure execution of staffing, training, rewards and recognition
30% - Set and communicate expectations; Conduct store visits and monitor reports across day and night teams; Accountable for team's key deliverables; Provide direction on merchandising activities and special projects; Hold Team accountable for expenses.
15% - Utilize regional captainship program to identify and resolve local and national issues; Utilize interactive reporting to pull key merchandising and operational reports.
Direct Manager/Direct Reports:
Position reports to Regional Director of MET Execution
Position has 100 Direct Reports
Travel Requirements:
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy to understand terms to diverse audiences
Excellent written and verbal communication skills
Ability to retrieve, manipulate, analyze, and interpret data using web- based programs and handheld device
Experience working in the retail merchandising service industry or working directly for large scale retailer with multilocation responsibility
Merchandising background
Project Management Experience
5 years of supervisory/management experience of large teams
Must have a valid state driver's license and proof of insurance
Must have reliable transportation
Requires daily non-overnight travel up to 100% of the time
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
Minimal or no education requirements
Minimum Years of Work Experience:
5
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Decision Quality
Ensures Accountability
Plans and Aligns
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
$101k-143k yearly est. Auto-Apply 11d ago
SPECIALTY ASSISTANT STORE MANAGER IN TRAINING
Home Depot u 4.6
Columbus, OH jobs
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Specialty Assistant StoreManager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant StoreManager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the StoreManager, Assistant StoreManagers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail storemanagement, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Direct Manager/Direct Reports:
This Position typically reports to StoreManager
This Position has 0 direct reports.
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teams
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
1+ year of previous leadership experience
Preferred Leadership Experience:
2+ years of previous leadership experience
Certifications:
None
Competencies:
Action Oriented
Collaborates
Customer Focus
Drives Results
Resourcefulness
$32k-39k yearly est. Auto-Apply 15d ago
Store Manager
Ross Stores, Inc. 4.3
Dublin, OH jobs
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
* Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
* Analyzes Store reports to evaluate controllable expenses and overall Store performance.
* Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
* Ensures proper scheduling of Associates to meet business objectives.
* Accepts special assignments as directed by Leadership.
* Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development:
* Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
* Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
* Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
* Ensures compliance with Ross personnel policies and procedures.
* Manages Associate Relations issues, consulting with the District Manager as needed.
* Ensures compliance with all State, Local and Federal regulations.
Expense Control:
* Leads all expenditures to be within budget.
* Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Maintaining a Safe & Secure Environment:
* Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
* Ensures all Associates understand and can execute emergency operating procedures.
Customer Service:
* Treats all Customers, Associates, and other leaders with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
* Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
* Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
* Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
* Represents and supports the Company brand at all times.
* ManagesStore to ensure a clean, neat, easy to shop environment.
* Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
* Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
* Ensures merchandise is presented and organized according to Company merchandising guidelines.
* Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention:
* Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
* As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
* Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
* Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
* Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES:
* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
* Five or more years of Storemanagement experience in a retail environment.
* Must maintain a high level of Customer service.
* Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
* Ability to train, coach and develop Associates at all levels.
* Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
* Fluency in English.
* Must exercise considerable independent judgement and discretion.
* Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.
Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant StoreManager, Area Supervisors and all Retail Associates.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$34k-45k yearly est. 4d ago
Emerging Store Manager
Walgreens 4.4
Chillicothe, OH jobs
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports StoreManager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the StoreManager with minimal overlap; Assumes responsibilities of all store activities in the absence of the StoreManager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and managesstore team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
* Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
* Accountable for improving on overall customer service metrics.
Operations
* Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
* Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
* Supports StoreManager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
* Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
* Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
* Ensures execution of operational feedback from the StoreManager and District Manager through delegation and supervision of team members.
* Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
* Ensures team members have a working knowledge of all computer and technology systems and software.
* Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
* Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
* Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
* Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
* Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with StoreManager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
* Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
People & Performance Management
* Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
* Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
* Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
* Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
* Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Training & Personal Development
* Successfully completes StoreManager learning and development program. Completes all required learning and development courses, certification, and any training assigned by StoreManager, District Manager and company leaders.
* Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
* Obtains and maintains valid pharmacy technician license as required by state.
Communications
* Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
* Assists StoreManager in planning and communicating the company and store strategy.
Basic Qualifications
* Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
* Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
* Completion of StoreManager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Willingness to work flexible schedule including extended days, evenings, and weekend hours.
* Willingness to accept promotion into a StoreManager position, if promotion is offered, which could require relocation to a different store location.
* Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Preferred Qualifications
* Bachelor's Degree .
* Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
* External candidates: Business majors. Prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
$45k-71.6k yearly 7d ago
Night Operations Assistant Store Manager
Home Depot 4.6
Mentor, OH jobs
Night Operations Assistant StoreManager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant StoreManager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the StoreManager, Assistant StoreManagers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
Key Responsibilities:
* 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
* 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
* 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
* 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
* 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail storemanagement, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Direct Manager/Direct Reports:
* This Position typically reports to the StoreManager
* This Position has 0 Direct Reports
Travel Requirements:
* Typically requires overnight travel less than 5% of the time.
Physical Requirements:
* Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
* Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications:
* Must be 18 years of age or older
* Must be legally permitted to work in the United States
Preferred Qualifications:
* Demonstrated ability to collaborate and work effectively with cross-functional teams
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
* 3
Preferred Years of Work Experience:
* 3
Minimum Leadership Experience:
* 3
Preferred Leadership Experience:
* 3
Certifications:
* None
Competencies:
* Action Oriented
* Collaborates
* Customer Focus
* Develops Talent
* Drives Results
* Resourcefulness
$45k-51k yearly est. 10d ago
Night Operations Assistant Store Manager
Home Depot 4.6
Mentor, OH jobs
Night Operations Assistant StoreManager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant StoreManager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the StoreManager, Assistant StoreManagers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
**Key Responsibilities:**
+ 10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
+ 15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
+ 15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
+ 10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
+ 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail storemanagement, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
**Direct Manager/Direct Reports:**
+ This Position typically reports to the StoreManager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ Typically requires overnight travel less than 5% of the time.
**Physical Requirements:**
+ Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
**Working Conditions:**
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
**Minimum Qualifications:**
+ Must be 18 years of age or older
+ Must be legally permitted to work in the United States
**Preferred Qualifications:**
+ Demonstrated ability to collaborate and work effectively with cross-functional teams
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
+ 3
**Preferred Years of Work Experience:**
+ 3
**Minimum Leadership Experience:**
+ 3
**Preferred Leadership Experience:**
+ 3
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Collaborates
+ Customer Focus
+ Develops Talent
+ Drives Results
+ Resourcefulness
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
$45k-51k yearly est. 9d ago
Store Manager
The TJX Companies, Inc. 4.5
Springdale, OH jobs
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
We're seeking a StoreManager who is passionate about fostering an inclusive, supportive environment and driving success through innovative leadership. In this role, you'll inspire your team to create unforgettable experiences for customers while cultivating a positive atmosphere for Associates. If you thrive in a fast-paced, dynamic setting and are ready to make a meaningful impact, this could be the perfect opportunity for you.
Why Work With Us?
* We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
* Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
* Enjoy Associate discounts at our stores, available to you and eligible family members.
* We have a range of global well-being programs focused on physical, financial, and emotional wellness.
* Exciting career paths with growth opportunities
What You'll Do:
* Oversee all aspects of store operations to boost sales, control expenses, and minimize shrink and damages. This includes merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
* Recruit, train, develop, and manage a large team of Associates and Assistant Managers. Act as a role model and provide individualized development for Assistant StoreManagers to ensure their readiness for promotion to StoreManager positions.
* Develop and implement creative plans to increase store sales. Suggest recommendations to the District Manager on merchandise mix, inventory levels, and customer demographics. Provide insights on competition analysis, including pricing, presentation, and customer service.
* Focus staff on Loss Prevention priorities and ensure compliance with company programs, procedures, and policies to minimize risk and expenses. Review store reports, conduct walkthroughs, audits, and hold program meetings with Associates.
* Ensure every customer has a positive shopping experience by maintaining high standards in customer service and merchandise presentation. Develop and communicate action plans for store initiatives, identifying projects, targets, and priorities.
About You:
* A minimum of 3-5 years of retail experience as a Store or District Manager in dynamic, high-volume environments, who has successfully managed and driven significant sales revenue.
* Proven ability to manage, develop, and motivate a large team, with strong interpersonal, communication, and follow-through skills.
* Strong leadership skills focused on collaboration, problem-solving, and empowering diverse teams to make effective decisions.
* Outstanding organizational and communication skills, adept at mentoring and providing feedback.
* Comprehensive knowledge of store operations, including customer service, merchandising, people management, health and safety, and loss prevention.
If you're ready to bring your energy and passion, we'd love to hear from you. Join us and be part of a place where every day is a chance to make a difference.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
493 E Kemper Road
Location:
USA TJ Maxx Store 0204 Springdale OH
This is a bonus eligible position with a starting pay range of $74,800.00 to $102,900.00 annually. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$31k-51k yearly est. 13d ago
Night Operations Assistant Store Manager
Home Depot u 4.6
Chardon, OH jobs
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Night Operations Assistant StoreManager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant StoreManager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM's in Training will collaborate with the StoreManager, Assistant StoreManagers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
Key Responsibilities:
10% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail storemanagement, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Direct Manager/Direct Reports:
This Position typically reports to the StoreManager
This Position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teams
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
3
Minimum Leadership Experience:
3
Preferred Leadership Experience:
3
Certifications:
None
Competencies:
Action Oriented
Collaborates
Customer Focus
Develops Talent
Drives Results
Resourcefulness
$45k-51k yearly est. Auto-Apply 15d ago
Co-Store Manager
Home Depot 4.6
Newark, OH jobs
Store Co-Managers are responsible for working in tandem with the StoreManager to ensure the successful day to day operation of Home Depot stores. They share responsibility for maximizing store sales and profitability while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all Customers are provided with excellent customer service. A Store Co-Manager must have a comprehensive knowledge of Home Depot business, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant StoreManagers (ASMs) to accomplish goals.
Key Responsibilities:
* 25% Co-Managing the Business. Co-Manage all aspects of store operation and profitability.
* 20% Excels in Customer Service. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Work with StoreManager to forecast scheduling needs to meet customer demand.
* 20% Supervising Store Associates. Work with team to recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates.
* 15% Merchandising. Ensure all products and displays are merchandised effectively. Walk the store with StoreManager, District Manager, Merchants and others to stay proactive on merchandising issues.
* 10% Planning. Develop and communicate store standards to associates. Develop, with StoreManager, a store mission, strategy and objectives and ensure that they are met. Study competition. Identify trends.
* 10% Other Duties. Ensure safety of customers and associates. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc.
Direct Manager/Direct Reports:
* Position reports to District Manager
* Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.
Travel Requirements:
* Typically requires overnight travel less than 10% of the time.
Physical Requirements:
* Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* Ability to work a flexible, 55 hours per week schedule
* Acts with Integrity. Demonstrates responsible, ethical and honest behavior. Communicates Effectively. Keeps others informed through clear and concise communication. Listens carefully and adapts messages to fit audience. Excels in Customer Service. Creates customer focused environment; provides excellent service; sees business through eyes of our customers. Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments. Safety Orientation. Enforces safety policies and procedures; is a safety role model. Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* No additional education
Minimum Years of Work Experience:
* 5
Preferred Years of Work Experience:
* No additional years of experience
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and
* responsibilities; models the Home Depot values.
* Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and takes appropriate partnerships where necessary.
* Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes
* steps to maximize development of both self and Associates.
* Customer Driven: Creates a customer-focused environment in which excellent service becomes a cultural expectation.
* Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what
* is on their minds; rewards teamwork.
* Gets Things Done: Motivates self and others to accomplish important objectives despite a complex and sometimes ambiguous environment.
* Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth
* working relationships with people inside and outside of the organization.
* Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety
* standard.
* Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not
* immediately resolvable; ties all loose ends.
* Plans Strategically: Demonstrates the ability to determine goals, direction and actions.
$38k-47k yearly est. 49d ago
Co-Store Manager
Home Depot 4.6
Newark, OH jobs
Store Co-Managers are responsible for working in tandem with the StoreManager to ensure the successful day to day operation of Home Depot stores. They share responsibility for maximizing store sales and profitability while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all Customers are provided with excellent customer service. A Store Co-Manager must have a comprehensive knowledge of Home Depot business, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant StoreManagers (ASMs) to accomplish goals.
**Key Responsibilities:**
+ 25% Co-Managing the Business. Co-Manage all aspects of store operation and profitability.
+ 20% Excels in Customer Service. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Work with StoreManager to forecast scheduling needs to meet customer demand.
+ 20% Supervising Store Associates. Work with team to recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates.
+ 15% Merchandising. Ensure all products and displays are merchandised effectively. Walk the store with StoreManager, District Manager, Merchants and others to stay proactive on merchandising issues.
+ 10% Planning. Develop and communicate store standards to associates. Develop, with StoreManager, a store mission, strategy and objectives and ensure that they are met. Study competition. Identify trends.
+ 10% Other Duties. Ensure safety of customers and associates. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc.
**Direct Manager/Direct Reports:**
+ Position reports to District Manager
+ Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Ability to work a flexible, 55 hours per week schedule
+ Acts with Integrity. Demonstrates responsible, ethical and honest behavior. Communicates Effectively. Keeps others informed through clear and concise communication. Listens carefully and adapts messages to fit audience. Excels in Customer Service. Creates customer focused environment; provides excellent service; sees business through eyes of our customers. Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments. Safety Orientation. Enforces safety policies and procedures; is a safety role model. Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 5
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and
+ responsibilities; models the Home Depot values.
+ Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and takes appropriate partnerships where necessary.
+ Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes
+ steps to maximize development of both self and Associates.
+ Customer Driven: Creates a customer-focused environment in which excellent service becomes a cultural expectation.
+ Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what
+ is on their minds; rewards teamwork.
+ Gets Things Done: Motivates self and others to accomplish important objectives despite a complex and sometimes ambiguous environment.
+ Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth
+ working relationships with people inside and outside of the organization.
+ Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety
+ standard.
+ Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not
+ immediately resolvable; ties all loose ends.
+ Plans Strategically: Demonstrates the ability to determine goals, direction and actions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
$38k-47k yearly est. 49d ago
STORE MANAGER CANDIDATE IN FOREST PARK, OH
Dollar General Corporation 4.4
Forest Park, OH jobs
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
The StoreManager Candidate supports the StoreManager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the StoreManager role and is to be held for a limited period.
DUTIES and ESSENTIAL JOB FUNCTIONS:
* Assist in recruiting and staffing activities.
* Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and storemanager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.
* Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.
* Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
* Provide superior customer service leadership.
* Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.
* Participate in store opening and closing activities.
* Ensure the safe deposit of all company funds in the designated bank.
* Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
* Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.
* Operate store in storemanager's absence.
* Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
* Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
* Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
* Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
* Knowledge of cash handling procedures including cashier accountability and deposit controls.
* Ability to learn and perform IBM cash register functions, including those necessary to generate reports.
* Knowledge of inventory management and merchandising practices.
* Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.)
* Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.
* Effective oral and written communication skills.
* Effective interpersonal skills.
* Effective organization skills with attention to detail.
* Ability to solve problems and deal with a variety of situations where limited standardization exists.
* Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
* High school diploma or equivalent strongly preferred.
* One year of experience in a retail environment preferred for external candidates
COMPETENCIES:
* Aligns motives, values and beliefs with Dollar General values.
* Supports ownership by tapping into the potential of others.
* Acts as a liaison between the Store Support Center and store employees.
* Fosters cooperation and collaboration.
* Interacts tactfully yet directly with employees and maintains an open forum of exchange.
* Demonstrates responsiveness and sensitivity to customer needs.
* Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
* Provides continuous attention to development of staff.
* Recruits, hires and trains qualified applicants to fulfill a store need.
* Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
* Frequent walking and standing.
* Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
* Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts).
* Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
* Occasional climbing (using ladder).
* Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores.
* Fast-paced environment; moderate noise level.
* Occasionally exposed to outside weather conditions.
Note: This position requires some travel with limited overnight stays
Dollar General Corporation is an equal opportunity employer.
New hire starting wage:
$13.45 $18.16
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$13.5-18.2 hourly 7d ago
Retail Keyholder (Store 4160)
Gamestop 4.7
Store manager job at GameStop
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the storemanagement team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
Complete Omni-Channel orders daily.
Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
Support storemanagement in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the StoreManager / StoreManager 2 /Assistant StoreManager as needed.
Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
Supervise and delegate tasks to Sales Associates in the absence of management.
Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Follow all opening and closing procedures.
Observe associate performance and provide timely and appropriate feedback to the storemanagement.
QUALIFICATIONS*
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required.
At least 1 year of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
REQUIRED JOB SKILLS AND ABILITIES
Exceptional guest service skills.
Provide genuine and friendly assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Work in a fast-paced, rapidly changing environment.
Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
Operate the POS computer system and properly complete the required paperwork.
Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
Problem-solving skills and judgment abilities.
Follow instructions furnished in written, oral, or diagram form.
Deliver bank deposits following loss prevention safety guidelines.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
s are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose.
Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Compensation:
$11.50 - $14.25